Vivonet Point of Sale Software


 

Vivonet Point of Sale is a cloud-based point of sale solution for full-service fine dining restaurants as well as small food trucks. It can help businesses manage inventory, access real-time reporting, consolidate and manage equipment as well as provide mobile solutions for both restaurants and customers. 

Vivonet Point of Sale supports loyalty programs in order to give customers some incentive when they return to the restaurant. It also offers mobile payment option to the customers which allows them to pay directly from their mobile device. The solution syncs all order history and client information within the system in real-time.  

Vivonet Point of Sale offers integration with partners for payment processing and customer loyalty points. It also connects multiple revenue centers and sites to provide operational control over the business. Support is available via email, phone and through an online form.

 

Vivonet Point of Sale - Cloud based POS
 
  • Vivonet Point of Sale - Cloud based POS
    Cloud based POS
  • Vivonet Point of Sale - Mobile insights
    Mobile insights
  • Vivonet Point of Sale - Custom dashboard
    Custom dashboard
  • Vivonet Point of Sale - Product enterprise manager
    Product enterprise manager
  • Vivonet Point of Sale - Tablet
    Tablet
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

20 Reviews of Vivonet Point of Sale

 

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Software Advice Reviews (2)
More Reviews (18)

Showing 1-2 of 2

shawn from Coffee Shop
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

New changes cause 2 hour wait time if you need any support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It went from one of the best companies to the worst in just over a year. Costing us huge by not fixing a problem and they never follow up we have to call and hold for 1.2 to 2 hours every day only to have to start all over with a new person and follow up the next day. There are no managers, no people in charge to help navigate this and we are slowly being buried by this. We are also really upsetting customers and losing sales since we can not redeem or load any gift cards because of settings that the card company needs them to deal with. Worst experience ever in 10 years of retail.

Pros

I liked that they charged us a lot of money for the hardware and now that we own it they will not service it. Our touch screen has lost sensitivity on the cash out button so the team has to find the tiny sensitive spot that is left to complete a sale. They say they will not service it and we have to buy a new one.

Cons

When you need any customer support it is a 1.5 to 2-hour wait. NEVER have I heard of something like this. We have been a loyal customer with a coffee chain and until 2018 this was not an issue. We have also asked them to incorporate the Ontario tax break. Its been over two weeks and we have logged 18 hours and 42 minutes of wait time to follow up with progress. To date nothing has been fixed so we have to pay the tax out of our price. I'm appalled. We also need them to talk to our gift card company at one of our locations to get cards back on line. Its been 11 days and 9 hours of us holding and they still have not helped get our gift cards integrated. Look into other competitors

Review Source
 
 

Bryan from Zions Bancorporation
Specialty: Other specialty retailer
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Don’t waste yiur time ir money with this app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don’t wait your time or money with this app.

Pros

It allows favorites, but doesn’t work most of the time. Updates to IOS updates are extremely slow and the tax is nit updated.

Cons

It is most always down. Normally it is unusable because the updates are not available for the IOS updates and it takes months to get it resilved (4 months fir the iPhone 8). This time it is still unavailable due to it unable to connect to the tax table since January 2018 (3 months). The app is down more than it is usable. We are encouraging management to dump it and find something else. The customer service has been non responsive for the 3 months.

Review Source
 
 
 
Showing 1-18 of 18

Angie from Paul and Albert's Little Kitchen

April 2017

April 2017

Very easy and friendly operating system for restaurant business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything has been working good so far. The only thing is that we've asked if we can have the words on the customer receipt printed bigger, a lot of our customers said they can't read it because the words are too small, but the support team told us that it can not be fixed, because the size of words are set to be like that in the system.

Review Source: Capterra
 

trina from Sodexo
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

Sodexo / UNE Review for Vivonet POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The service was Effective, prompt, and helpful. It's easy to get assistance and most issues are solved and handled quickly. The wait time is very reasonable , and the help line tech's are courteous and knowledgeable.

Pros

Reliability and ease to the user

Cons

The over ring process, cashiers could easily process a sale transaction and than print the slip and write it up as an over ring to take the cash.

Advice to Others

Just to tighten up the Over ring process to avoid theft.

Review Source: Capterra
 

Penny from Pita Pit
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Outstanding and Quick Response Time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For about 6 weeks I was experiencing difficulties with a product supported by Vivonet. They had emailed me to follow-up and offer assistance. The next day as I was experiencing difficulty, i quickly emailed a reply for help and within a minute my phone was ringing and support was on the other end. That was fantastic and actually made my day.

Pros

I think its the ease to use and the forever updating and improving of your product.

Cons

I haven't watched a tutorial in quite some time because I found them monotoned. I will however try again when I have some time.

Advice to Others

Just keep up the great work and super response time.

Review Source: Capterra
 

Ed from Sodexo

April 2017

April 2017

Vivonet2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A few years ago we had a lot of problems. This was both Vivonet and our school. We were able to work together and troubleshot the issues and come up with a solution. Since then our operation has been issue free. Great reports and ease of use.

Review Source: Capterra
 

Ed from Sodexo Health Care
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

Vivonet /Halo Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Stable platform but not user friendly for non savvy users. Cashier experience is ok but BOH Item Harmony with Managers has proven to be difficult to understand managing menu items and programming buttons for new users.

Pros

Recipe # Matching and searching, Scanning SKU's

Cons

Exporting, No Real Time programming, waiting over midnight to validate.

Advice to Others

Best practices should be shared. I've seen a lot of different accounts handle item harmony in many different way resulting in many different outcomes and results. Double entries of the same item, excess plus and items due to too many users, or bad habits.

Review Source: Capterra
 

Laxmi from Pita Pit
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Customers first..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I find Vivonet user's friendly and with very good customers care services. I can usually do all the information and reports pretty easily.

Pros

Simple and easy to use

Cons

Sometime its slow and doesn't update fast

Advice to Others

Not really

Review Source: Capterra
 

Nicole from Sodexo
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

Review of VIVONET

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Installation was great the team helped with introduction training and support. On occasion the numbers get jumbled and out of order. I would like for the items in the system to be easier to program at the unit level. Giving the manager ability to make changes day of in the system and reflect day of in the system. Overall satisfied with the equipment and service.

Cons

Not being able to make changes in the system that reflect in the system such as entering a new item takes 24 hours to be seen on system.

Review Source: Capterra
 

Andrew from Pita pit
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Vivonet review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have had a few frustrating times along the way but for the complexity of the program it is executed well.
An app would be amazing in he future.

Pros

Catered to our needs and easy to learn/use.

Cons

When flaws occur, is effects business.

Advice to Others

An app would be great

Review Source: Capterra
 

Chris from Sodexo
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Vivonet Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vivonet is a user-friendly program that makes my job a bit easier throughout my work week. Thank you Vivonet!

Pros

User friendly

Cons

I would like to enter a product into the system and then have it update the POS on the same day.

Review Source: Capterra
 

Mike from Mike's Community Cup

April 2017

April 2017

Great P.O.S. System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love the system, easy usage, great for training staff on register. Have recommended to others for their businesses.

Review Source: Capterra
 

steven from cherryberry branson
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

I expected better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

during a recent attempt to switch cc processors I had an interesting experience. I needed the processor switched over so we could reopen. first the day before we reopened I had to call vivonet to check on the progress of the order and had to talk the tech into looking for it and finally found that the new processor had indeed sent over a order but no one had addressed it, So finally some one was going to work on it. the next morning I called again because we were going to reopen in a few hours. Well come to find out there was a problem with the information sent over. No one had called me to let me know there was a problem. I was clear about our schedule to reopen. I was unable to contact the new processor at that late hour I had them reinstall the old processor due to the lateness of the hour. If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know. and for all this I paid you some amount. not only that every month I receive an invoice for 85 dollars but i was charged 90 some amount. over all I am very unhappy and have nothing good to say about or to the staff of vivonet.

Pros

i am able to process payments

Cons

the staff behind the service

Review Source: Capterra
 

Nick from Sodexo @ Methodist Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Nick's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

For the most part HALO/ Vivonet register is good. There are many things such as customization of where the buttons go, not being able to batch edit in Vivonet back office, having to wait for items to be approved and exported before going into the register that is the faults of the overall system.

Pros

Barcodes and the customer support

Cons

Not being able to customize buttons and where they are placed.

Review Source: Capterra
 

Brian from Sodexo
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Awesome POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I absolutely love this system. It's ease of use and the prepopulation of most of the products we use in the database. I ldon't be the drag and drop programming of the registers. I wish our unit would convert to a single pos platform and that being Vivonet. Our other platform Blackboard is clunky in comparison

Pros

Streamlined drag and drop product integration

Review Source: Capterra
 

Lanette from Orange Leaf

March 2017

March 2017

Vivonet provides a good POS system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our store has used Vivonet for almost 6 years. The problems we have had were minor and were settled in a timely manner. The system is easy to use and the straight-forward functions make it easy to train new employees. Customer support has been available when needed. The computer access to additional information is very helpful and the support is available for the minimal training necessary.

Review Source: Capterra
 

Justin from JJ Bean
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

I've got 99 problems and 98 are Vivonet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Years and years of hassle. Probably the reason my hair is grey. I dream of finding something better and ditching.

Pros

That you can edit from the cloud.

Cons

Lack of reliability.

Advice to Others

No.

Review Source: Capterra
 

Greg from Sodexo
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Vivonet and Halo at Teva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using Halo at 3 locations for just under a year, very successful so far.
The only concern is the load times for the reports in Vivonet, sometimes I need to close the application and try again later.

Pros

The POS front of house product is great and easy to use.

Cons

The load times for the reports can be frustrating, no report available for separate meal times.

Advice to Others

No

Review Source: Capterra
 

Steve from Sodexo

March 2017

March 2017

Great Especially for Multiple Locations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

love the simple yet detailed functionality of the system along with usable analytics the repoprts put out. the platform excels greatly at managing multiiple locations.

Review Source: Capterra
 

Kelley from Irish Oaks Bar and Restaurant

May 2014

May 2014

just started

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I was a Posi user for 7 years. Started my own place with Halo. Set up, customer service, training has all been amazing. Set up was easy. Very user friendly! It is quick books compatible!

Review Source: Capterra