About Waiterio

Waiterio is a cloud-based ordering solution for restaurants and bars. It helps users to manage daily business operations and process transactions. Waiterio helps users to manage special orders, look up prices for specific items and record service reviews from customers. The solution allows users to share menus and orders with waitstaff and kitchen staff via mobile devices. Users can generate custom reports on financial performance, revenue per menu item, sales trends and more. Users can also integrate hardware components like thermal printers and barcode scanners with the solution. Services are offered on a monthly subscription basis that includes support via email and an online knowledge base ...

Waiterio Pricing

It is also available at $39/mo and $59/mo with additional orders needed.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Available

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Waiterio User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 20 reviews

User Profile

Nilhan

yemeksepeti.com

Verified reviewer

Company size: 201-500 employees

Industry: Internet

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2018

Waiterio made my life so easy!

Pros

It's very useful. I and my staff really enjoy our new POS system. Our waiters can take orders easily and as soon as they enter the order to the system our chefs start showing their cooking skills. Thanks to Waiterio our waiters can spend much more time with our customers. It's also so easy to take payments! Besides having very convenient operational benefits, Waiterio also helps me to do my administrative works. Plus, it helped me get a new vision for my restaurant, now I can clearly see ( with number) my best selling items, so that I can update my menu regularly. Price/ performance is really really good. I can recommend Waiterio to any restaurant owner who wants to grow their business.

Cons

Nothing so far. I really enjoy all the benefits of Waiterio. It's so useful and it's so obvious that they considered all needs of the restaurant owners. Thanks!

Paul

The Kenbury

Verified reviewer

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

4

Reviewed June 2019

Updated review

After a delay in contacting support about a bug they were very quick to fix and issue a new version. Updating was easy as the app did not change it was all cloud based so all I needed to do was log in again to the app and the fix was there, a massive bonus in a busy environment. I think the small to medium guesthouse/B&B market could be a huge opportunity for Waiterio.

Pros

Easy to setup and generally use. Quick to learn and has sped up the breakfast service in my guesthouse massively. Allows us to have the kitchen on a separate floor to the breakfast room with no delay in food ordering an serving.

Cons

There are a few limitations in the product which you may need to work around but unless you pay a lot of money for a bespoke product this will always be the case.

GUELMY DANIEL

PIZZERIA DANIELLS

Verified reviewer

Company size: 1 employee

Industry: Restaurants

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2020

EXCELENTE APLICACION

EXCELENTE

Pros

LO FACIL QUE ES, YA QUE CON EL SE PUEDE LLEVAR UN CONTROL DE VENTAS EXCELENTE.

Cons

HASTA EL MOMENTO MARCHA TODO BIEN NINGUN INCOMVENIENTE.

Alejandro

La Trova

Verified reviewer

Company size: 2-10 employees

Industry: Food & Beverages

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

3

Functionality

4

Reviewed August 2021

Exelente para pequeños restaurante y/o negocios

muy bueno

Pros

La Interface de Usuario, simple y practica. Facil de Implementar.

Cons

Base de Datos insuficiente (para crearla)

Archil

IT Company

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Customer support

4

Functionality

3

Reviewed July 2021

Perfect for small Bars & Restaurants

Pros

Free use if place has <100 orders per month, easy to upgrade if restaurand gets bigger

Cons

Web-site builder lack lot of possible tools

Response from Waiterio

Hi Archil, thank you for your feedback. Could you tell us more about what possible tools does the website builder lack?

Replied August 2021

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