Waiterio is a cloud-based ordering solution for restaurants and bars. It helps  users to manage daily business operations and process transactions.

Waiterio helps users to manage special orders, look up prices for specific items and record service reviews from customers. The solution allows users to share menus and orders with waitstaff and kitchen staff via mobile devices.

Users can generate custom reports on financial performance, revenue per menu item, sales trends and more. Users can also integrate hardware components like thermal printers and barcode scanners with the solution.

Services are offered on a monthly subscription basis that includes support via email and an online knowledge base

Restaurant layout
Restaurant layout

Restaurant layout

Reports

Reports

Orders

Orders

Table order

Table order

Menu

Menu

Supported Operating System(s):

Web browser (OS agnostic)



11 Reviews of Waiterio

Overall rating

5.0 / 5 stars

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Number of employees:  201-500 employees

Ease-of-use

Functionality

September 2018

It's good, but could be better

Pros

We used it for an one night event, and worked well.

Cons

The interface is not really ease-of-use and not really useful docs were found to answer the questions about.

Review Source: Capterra

Response: Waiterio, Waiterio LTD

September 2018

Hi there! Thank you for your review! Could you explain what actually could be better and what answers you were looking for in the documentation? Thanks!

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Ease-of-use

Value for money

Customer support

Functionality

May 2018

Mind-blowing app, user friendly, easily understandable

Pros

This app was really good, it was easily understandable and flexible. I really appreciate the way they created the app, I have used it along with 10 waiters and 5 chefs it didn't hang at all, the response was too fast. The idea of the app was good especially when the order is ready it will give notifications on our mobile which was mindblowing.

Cons

I didn't find anything wrong with this app, it was really easy to use and we also had tutorials where it explains how to use it. There is nothing wrong with.

Review Source: Capterra

Nilhan from yemeksepeti.com

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Waiterio made my life so easy!

Pros

It's very useful. I and my staff really enjoy our new POS system. Our waiters can take orders easily and as soon as they enter the order to the system our chefs start showing their cooking skills. Thanks to Waiterio our waiters can spend much more time with our customers. It's also so easy to take payments! Besides having very convenient operational benefits, Waiterio also helps me to do my administrative works. Plus, it helped me get a new vision for my restaurant, now I can clearly see ( with number) my best selling items, so that I can update my menu regularly. Price/ performance is really really good. I can recommend Waiterio to any restaurant owner who wants to grow their business.

Cons

Nothing so far. I really enjoy all the benefits of Waiterio. It's so useful and it's so obvious that they considered all needs of the restaurant owners. Thanks!

Review Source: Capterra

Francisco from La Esencia

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Very usefull

Pros

i can use it in many terminals and it's easy to use, it has make us work faster and effective, it's very recommendable, and it's good that have many languages

Cons

when customers want to add some products it's hard to know what it was, it would be better if it could be other colors

Review Source: Capterra

vinoth from hotelsaratharajans

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

user friendly, compact mode

good in billing software, especially in restaurant and coffee shop as well as bar, its user friendly and end user can operate with out training

Pros

the completely compact mode and its purely made for restaurant and coffee shop based, easy to track inventory and updates

Cons

they need to improve on crm based customer history and push mail settings rest all done professional

Review Source: Capterra

Pauline from Mazaj

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Love it

Pros

The design is really fresh and simple, the organisation of the app makes it easy to use, ease of use

Cons

It is hard to draw the tables on the menu: the fact that you have to add horizontally and vertically

Review Source: Capterra

Shafarin from RESTAURANT AISY SEAFOOD

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Nice waiterio .... but i am having trouble communicating printer bleutooth ... i do not understand t

Pros

Nice waiterio .... but i am having trouble communicating printer bleutooth ... i do not understand to make such connection ... thanks

Cons

Nice waiterio .... but i am having trouble communicating printer bleutooth ... i do not understand to make such connection ... thanks

Review Source: Capterra

Stephan from Kampung Steak and Blend Cililin

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

The apps is gr8...

Very, very, very great POS app...

Pros

full and rich feature application... easy to customize and easy to use... recommended for daily use and for long time use...

Cons

for 3rd country the price is ...
if we rate it in Indonesian Rupiah it will be to much...
specially for small timers starter...

Review Source: Capterra

Mathilde from A table Amsterdam

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Very useful for my restaurant

efficiency, time saving. I had some problems at the beginning setting up the thermal printer but the customer support helped me to solve everything.

Pros

This app is very clear, easy to use, efficient (and cheap!). I also like the fact that it's available in my language (french)

Review Source: Capterra

Daniela from La Hoguera

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

I LOVE IT, Simple, usefull, Resolve a lot of my "sales tracking" problems

Practicity

Pros

What easy is to use it, to create the menu and the sales report, its great that all the people who should have knowledge of the order, if they only have a smatphone they can now what the order is.

Cons

That I can not print my receipts if it isn't using a special printer, we are a small restaurant which is starting and we cannot afford that kind of printers yet!

Review Source: Capterra

Response: Waiterio, Waiterio LTD

July 2017

Hi Daniela! Thanks a lot for your review! :D You can download the Windows or MAC OS X verison of Waiterio from www.waiterio.com/downloads. The laptop version supports printing with inkjet printers setting the printer type to Computer Driver. I recommend you though to purchase a thermal printer on Ebay or Amazon. You can read our guide about purchasing a thermal printer here: https://www.waiterio.com/documentation/which-printer-should-i-buy

Erik from Compartment

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Very Good support

Easy to tell kitchen staff what to do, how and when. Less risk of messing up orders.

Pros

We are currently trying out waiterio for a client that runs a small cafe and B & B and are very pleased. Especially with the fast and helpful support that are very attentive and immediately starts working on a patch when we found a bug in iOS (not unexpected) to work around. Very good functions and over all a very useful program.

Cons

Pricing for the second level (first paid upgrade) might be a very steep for some organizations. In Sweden izettle is a very common payment solution that you currently operate independently so you need products and prices to coexist in two different systems but for small businesses this is probably not a big issue.

Review Source: Capterra

Displaying 1 - 11 of 11 reviews