--- title: "When I Work Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of When I Work. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if When I Work is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/when-i-work-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [When I Work](https://www.softwareadvice.com/retail/when-i-work-profile/) / When I Work Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/when-i-work-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/when-i-work-profile/alternatives/) # When I Work User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,300 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 794 reviews (61%) - 4 stars: 376 reviews (29%) - 3 stars: 94 reviews (7%) - 2 stars: 21 reviews (2%) - 1 star: 15 reviews (1%) ### Most mentioned pros - Being able to easily review my clock-in and clock-out times helps me stay organized and aware of my hours throughout the pay period. - I appreciate being able to view my schedule well in advance, which helps with planning, and the time-off request process is simple and convenient. - Scheduling and Proper channel .Which helps in clear scheduling and also track the in and out timing .Specially ### Most mentioned cons - There were some frustrating technical issues when the application tried to capture my location using celular data, neglecting the main purpose of the application to manage my job. - For some reason finding where to start logging hours ie start your shift, was a bit hard to find, and not super intuitive. - You can't schedule into the next day. When scheduling, you can only schedule until midnight. ## When I Work customer reviews Showing reviews 1-25 of 1,300 (page 1). ### Updated When I Work Review - Overall rating: 5/5 - Reviewer: Terry D. - Verified reviewer: Yes - Industry: Publishing - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I would still give the platform a solid 5 stars based on the cost and user interface, as well as the admin for the app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the flexibility of the platform. You can flex up or down on a monthly basis depending upon headcount. #### Cons The chat/texting feature. It still does not allow you the option to only communicate with one employee. #### Reasons for switching to When I Work Stop supporting the platform that we used it for #### Vendor response Hi Terry, Thanks so much for your review! It’s great to hear that the When I Work app is helping your team. You are able to create Channels in WorkChat to help communicate with users directly or send emails. If you have questions, let us know here so we can help: https://help.wheniwork.com/submit-a-ticket/. We hope you and your team continue to enjoy the When I Work experience! Thanks so much, and take care, Jake When I Work Care Team Replied October 2026 --- ### When I Work just works - Overall rating: 5/5 - Reviewer: Dale C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great with dealing with support. They're quick to respond and want to help. The software is very easy and straight forward to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Templates are amazing. Shift templates, job templates, etc. I also like the drag and drop and copy for shifts. I like the reports that we can download for time tracking. #### Cons You can't schedule into the next day. When scheduling, you can only schedule until midnight. It would be nice to be able to schedule from like 10:00pm to 6:00am or similar. #### Reasons for choosing When I Work Homebase shows employees what their wage is and doesn't allow for us to use different rates for forecasting. #### Vendor response Hi Dale, Thanks for writing us a review! It is great to hear that you have found some of our Scheduling Shortcut tools, like Shift Templates, helpful! We are also happy that you have enjoyed working with our Customer Care Team for support. We are sorry to hear about some trouble creating overnight shifts. These shifts can be created on the Web Version of When I Work, and you can reach out to us here with any questions on doing so! https://help.wheniwork.com/submit-a-ticket/ Thanks again for your review, Dale! Warmly, Jake Replied April 2026 --- ### Convenient - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very straightforward and easy to work with. Easy to understand steps and can be very helpful if worked with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Very straightforward and easy to work with. Easy to understand steps and can be very helpful if worked with. #### Cons I think I love using it it is very convenient Overall I have no problem using it. It is pretty good #### Vendor response Hi there, We truly appreciate your nice feedback! It’s great to hear that the When I Work app is helping to make your teams’ and your work lives easier. We hope you and your team continue to enjoy the When I Work experience! Thanks so much, and take care, Jake When I Work Care Team Replied October 2026 --- ### Feature-Heavy, Not User-Friendly - Overall rating: 3/5 - Reviewer: Kaleb V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered When I Work is very feature-heavy, but not always user-friendly. It has a prolific verification and notification layer, and I was constantly receiving updates and notifications about the slightest changes in my shifts and schedule. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros When I Work has very accurate geofencing that allowed our team to track employee arrivals, departures, and location. #### Cons There are many opportunities to get stalled in a simple workflow. For example, clicking "Confirm Shift", and then indicating you've arrived for work and then confirming that requires a lot of clicks through various screens to actually show that you're clocked in. When you're in a rush or have a slower connection, clicking one button would be much more helpful, rather than multiple layers of confirmation. #### Vendor response Hi Kaleb! This is Angie with the When I Work team. Thanks so much for your feedback. We are grateful you mentioned these points! We strive to provide the very best value and experience through continued product enhancements and outstanding service. Our team would also be happy to look into adjusting your notifications settings, so you aren't constantly updated with small changes. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you so much, Angie Replied May 2026 --- ### Great time tracking app. - Overall rating: 4/5 - Reviewer: ryan m. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was very user friendly. It has been one of the best applications I have used to keep track of time and schedules for multiple employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked most that it was easy to schedule, publish, and email multiple employees. I could make changes to the schedule as needed. I thought it was great for clocking employees in and out for the day. #### Cons The only negative that I have encountered is with minor glitches when updating as schedule. On occasion I would have to do this multiple times until it updated. #### Reasons for choosing When I Work We chose when I work because it seemed to meet all our requirements. #### Vendor response We appreciate your nice feedback Ryan! It’s great hearing that When I Work is helping to make your teams’ and your work lives easier. Please give us a shout and submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if anything comes up. Replied July 2026 --- ### Great for varied availability employees - Overall rating: 5/5 - Reviewer: Morgan M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it to schedule two businesses, mostly part time staff on a weekly basis and I also use it for our timesheet for payroll. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of getting a weekly schedule out to 20-50 part time employees on a regular basis. I like that it has a time clock option which I didn't use at the last business I was at that used this system. It was a savior when my business changed point of sale platforms that no longer had a timesheet option. #### Cons Some setting restricting when staff can change their availability, and RO. How notifications or "confirm shift" can be overlooked by staff. #### Reasons for switching to When I Work because a spreadsheet is an awful way to send out a schedule to dozens of people #### Vendor response Hi Morgan, Thank you so much for leaving this detailed review. We are thrilled to hear that you are having a great experience setting up weekly Schedules for your team. Have a wonderful day! Replied April 2026 --- ### When I Work at Animal Care Center - Overall rating: 4/5 - Reviewer: Ed S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using it for a couple months now. It seems to work well and satisfies our needs. I definitely save time doing payroll sheets at the end of the pay period. The employees like the ease of clocking on from their phone, i like the ability to set the parameters that require them to be on site or remote by employee #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting is quick and Easy, Notifications and reminders are customizable by user, It is very easy to use once you learn, Great value for the price, I appreciated the Time and PTO tracking. #### Cons Not super intuitive. Have to look for where things are located. I wish I could have found a tutorial to help navigate. But reaching someone for support was easy #### Reasons for choosing When I Work I chose When I Work over the alternatives because of Flexibility, reporting and price. They also offered a free trial period #### Reasons for switching to When I Work reporting was complicated and correcting punches was difficult #### Vendor response Hi Ed—thank you so much for the thoughtful review! We're really glad to hear reporting, notifications, and time tracking have been helpful for your team. The team also appreciates you calling out the learning curve—that’s really valuable feedback, and we’re always looking for ways to make navigation more intuitive. If you ever want help getting set up or finding things faster, our Care team is always happy to jump in. Warmly, The When I Work Care Team Replied March 2026 --- ### Positive overall, not cheap and not perfect - Overall rating: 4/5 - Reviewer: Matt A. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive experience with When I Work, some new features over time but mostly for premium subscriptions or third party sales. It would be nice if small bug would be fixed like the precision of the drag and drop which is sometimes impossible to align with a specific time like 1PM if the move is less than 30 mintues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The drag and drop, while not perfect works most of the time. The interface is modern and easy to work with. #### Cons The steep price increase if you need 2 locations. Doubling the price per account double the burden on a small company. #### Reasons for choosing When I Work Only for the drag and drop feature, that's all. #### Vendor response Hi Matt! This is Emily with the When I Work team. Thanks so much for your feedback. We are grateful you mentioned these points! We do strive to provide the very best value through continued product enhancements and outstanding service. Our team would also be happy to look into the precision of the Drag and Drop feature, as you mentioned, it may not be performing as intended! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance and discuss your plan and pricing! All the best, Emily Replied May 2026 --- ### User friendly, great visibility, great for team scheduling! - Overall rating: 5/5 - Reviewer: Sirada J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Excellent experiences! Just what we need for our team! Easy to install, manage users, customize shifts and team scheduling, great visibility options! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app is very user friendly, both the scheduler and the users! The visibility of the schedules are also great! Customizable and easy to adjust when needed. The app gives the total control to you. Easy to manage users and schedule. All of my users love the app and enhance our team collaboration! #### Cons No cons to mention except the fact that We do not utilize the time card functionality, including the ripple and all the reports that much to its capacity. Wish there were the option for just scheduling as that is all we need! #### Reasons for choosing When I Work Ability to manage everyones’s schedule including my own, and ease of scheduling distribution and visibility #### Vendor response Hello Sirada, thank you for writing us such a thorough review! We're glad to hear that you are enjoying the app! Replied July 2026 --- ### Cost effective - Overall rating: 5/5 - Reviewer: Jill F. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use and cost effective. We really appreciated the great customer support to get set up and ongoing tech help in getting started. #### Cons We are yet to find any issues. It did take us a little bit to set up maybe streamlining this a bit more would be great. #### Reasons for switching to When I Work The expense was too much for our small business #### Vendor response Hi Jill, Thank you so much for taking the time to review our app. We appreciated hearing about your experience, especially with the setup. If you run into any issues at all, please feel free to reach out to us anytime by submitting a ticket at: https://help.wheniwork.com/submit-a-ticket/ We're happy to assist you! Thank you again for your time, Jill! Replied June 2026 --- ### Great App for planning workshifts - Overall rating: 5/5 - Reviewer: Jim R. - Verified reviewer: Yes - Industry: Import and Export - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with When I Work has been very positive. It makes scheduling quick and simple, and it’s easy to communicate with staff through the platform. The interface on the web is especially clear and user-friendly, which helps us save time every week. Our team finds it easy to check schedules, swap shifts, and stay updated. It has improved our organization and reduced confusion. The app could be slightly clearer, but overall it’s a reliable and efficient tool that has made workforce management much easier for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy implementing and also working with the system. The setup process was smooth and did not require much technical knowledge, which saved us a lot of time. The interface is clear, intuitive, and user-friendly. Our staff quickly learned how to use it without needing extensive training. It has improved our daily workflow and made several tasks more efficient. The system feels reliable and stable, and we have not experienced any major issues. Overall, it has been a very positive experience, and I would definitely recommend it to other companies looking for a simple and effective solution. #### Cons The app could be clearer to use, as the web page is much easier and more intuitive in use overall today!!! #### Vendor response Hi Jim, Dawn here from the team at When I Work. First and foremost, thank you so much for taking time out of your day to write such a detailed, thoughtful review. We truly appreciate the effort you have put into this! We love hearing how smooth the setup process was, how easy it was to implement, and how quickly your staff learned how to navigate the different features without needing extensive training. One of our main goals is to ensure you and your team can use the app without fuss. It's amazing to hear we have accomplished this. We are truly humbled by your sentiment. I've made sure to note your feedback about the mobile app being clearer to use. I can see how helpful it would be if it were similarly structured like the web app version. We do make updates often, and it's always helpful to hear where improvements can be made. Thank you again for utilizing When I Work and for leaving feedback. We love hearing your thoughts, so please feel free to reach out to us anytime! D Replied March 2026 --- ### A User-Friendly Scheduling Tool - Overall rating: 5/5 - Reviewer: Nati W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. That said, this is a small inconvenience compared to how much value the system provides overall. It’s reliable, user-friendly, and well supported. I truly love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is incredibly easy to use, both for managers and team members, and their customer service is outstanding. Anytime I’ve had a question or needed help figuring something out, their team has been responsive, patient, and genuinely helpful. They even helped troubleshoot an issue that turned out to be related to our firewall, which was well above what I expected. #### Cons The only challenge I run into is how time off is itemized in the summary. Around holidays, it can be tricky to distinguish how much time is actual PTO versus Holiday Pay. I have to manually break that down for our payroll company to make sure PTO banks aren’t affected incorrectly. #### Vendor response Hi Nati, Shab here from When I Work. Wow! Thank you so much for your kind words. We absolutely love assisting you! Thank you for letting us know the challenges as well; this helps us improve our product. Thank you for being with us! Warmly, Shab Replied February 2026 --- ### When I Work: Maximize your shifts! - Overall rating: 4/5 - Reviewer: Natalie C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a "night nanny" that helps new families with their newborn. I take the night shift so they can sleep. I appreciate being able to track my hours and make sure I don't have any conflicts in my schedule. It also makes it easy to get paid by the Nanny Organization I work for. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros As a user, I like how easy it is to see my schedule, track my hours and make sure I am getting paid correctly for each shift. #### Cons Occasionally, the app freezes and I have to restart. Sometimes, it isn't the best about sending notifications for changes in a shift or a switch in times needed. #### Vendor response Hi Natalie, Shab here from When I Work. Thank you so much for your wonderful review! It's great to see that you are enjoying the many features of When I Work. Regarding the app freezing and notifications, the Customer Care team would love to assist you further if you can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. We're here to help! Warmly, Shab Replied April 2026 --- ### The best scheduling program on the market. - Overall rating: 5/5 - Reviewer: Tanya S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was introduced to When I Work five years ago and it has been a wonderful tool for all of my managers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are currently using the one I work program for all four of the hotels that I oversee. It is very easy to use and is the most effective way for us to communicate with our staff. We love that you can see if your employees have seen their schedule as well as verification of communication between team members in group chats. Staff members are able to ask for time off as well as switch shifts for clear documented communication to their managers. As a regional manager, I am able to oversee and coordinate schedules easily and remotely from anywhere in the world. This program saves us so much time and eliminates all confusion and questions that a staff member may have about their schedule. #### Cons We do not have any complaints or suggestions. The only issues we have ever found with. It is overall user error when staff members changed their email address or turn off their notifications and pretend to not know their schedule. #### Vendor response Hi Tanya, Shab here from When I Work. Thank you so much for your wonderful review! We are so happy to see that When I Work has saved you a lot of time and that you have been with us for 5 years! WOW! Thank you for being a part of our When I Work family! Warmly, Shab Replied November 2025 --- ### Loving Ezyvet - Overall rating: 4/5 - Reviewer: Krissy B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. Our office manager/practice manager did a great job with training and getting the main templates ready before going LIVE. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to work on separate areas of the medical note from the DVM. I love being able to add multiple medications on one template vs having to do each one separate #### Cons That there is an extra charge to place a card on the account for extra security. Being able to check the time of appt. I want to be able to hover offer over the block and have it say the time so I don't have to click it. #### Vendor response Hi Krissy, Shab here from When I Work. Thank you for your review! We love that you are enjoying When I Work, and appreciate your feedback on things that could be better! Thank you again for being with us! Warmly, Shab Replied February 2026 --- ### Atlanta, GA business - Overall rating: 4/5 - Reviewer: McKinley S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm 30 days in using it and it only took about 3 days to get really used to it. Can't complain too muhc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use, team communication and time tracking (with the exception of lunch breaks not added in). I also like being able to color code it. Lastly, my employees requesting time off for entire or part time throughout the day is easy. #### Cons It doesn't factor in a lunch break. Most states require 30 minutes for more than 6 hours so just automatically factoring that in regardless if that actually clock out. 8 hours maybe 1 hour. Since that's normal. I don't schedule over 6 hours at this time so I haven't played with the lunch breaks. I'm sure it's simple to add just haven't looked into it. #### Vendor response Hi McKinley, Thank you so much for your feedback! We are happy to hear that you have had a positive experience with the app thus far. Please know we do offer different a few different options when it comes to breaks and scheduling specific breaks. Feel free to reach out to us at https://help.wheniwork.com/submit-a-ticket/ should you have any specific questions. Thanks again! Warmly, The When I Work Team Replied March 2026 --- ### Fantastic Customer Support and Easy to Use - Overall rating: 4/5 - Reviewer: Rachael W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I had a great experience with When I Work. Their support service was fantastic!!! I was able to manager 75+ employees schedules easily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of creating shifts, dropped shift reports, ease of using the app for clock in/out as well as admin work #### Cons The software would lag a little bit when working on a computer when entering, repeating and/or updating shifts. #### Vendor response Hi Racheal, Thank you for taking the time to review When I Work. We are so happy to hear that we have helped make scheduling easier for you and your team. We are also delighted to hear that you enjoy our mobile clock in option for the When I Work app. We are always working on improvements to our software and appreciate you letting us know about the lag that you are experiencing. Thanks again! Best, When I Work Team Replied September 2025 --- ### Great scheduling tool - Overall rating: 4/5 - Reviewer: Nicole H. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall we enjoyed using When I work to do scheduling and track employees hours. Geolocation was also helpful since we had multiple locations #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When I work was easy do the admins to use along with employees. We enjoyed the clock in and out feature #### Cons Integration to Gusto was not always easy. And the errors gave no info on what needed actually to be fixed #### Vendor response Hi Nicole, Shab here from When I Work. Thank you so much for your wonderful review and feedback! We love to see that When I Work was a great experience for you and your team. Thank you for your feedback as well on the Gusto integration. Feedback like yours helps us improve our product and provide a better experience for our customers. We truly appreciate your time in providing us with your experience! Thank you for using When I Work! Warmly, Shab Replied January 2026 --- ### When I Work, A Scheduling Software for Large Teams - Overall rating: 4/5 - Reviewer: Joseph A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I had a good experience using When I Work due to the fact that it made scheduling easy and also employees ability to request time off and how easy it made it to create schedules for many different employees at one time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Employee scheduling and communication were clear and easy to use at times. Had a good experience with onboarding employees. #### Cons I disliked that the GPS feature was not realtime data and found that the GPS features in general were not always accurate. #### Vendor response Hi Joseph, Lindsey here from When I Work. We appreciate you reaching out with this feedback! It’s wonderful to hear you've had a positive experience thus far and that the platform is eacy for both you and your employes to use! Please don't hesitate to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if anything else comes up. Have a great day! Replied July 2025 --- ### A scheduling step up from a spreadsheet! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I Work has made it easier for management to schedule employees, and for those employees to communicate their schedule needs, upcoming conflicts, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros When I Work is intuitive enough that everyone on our team, regardless of tech savvy or how they access it, can easily understand what there is to do. #### Cons Different users have reported running into different bugs. For instance, an overall weekly schedule displayed fine for one user, with the exception of one day (one where they were scheduled to work), where their app displayed "no shifts today". #### Vendor response Hi there, Hannah here with Customer Care at When I Work. I appreciate you taking the time to leave us a review! We are so glad to hear that When I Work has been easy for all of your team to use! It is our goal to make scheduling easier for our users. Thanks for the heads up about this scheduling behavior. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! All the best, Hannah Replied August 2025 --- ### Excellent overall - Overall rating: 5/5 - Reviewer: Nikki R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great in terms of getting update on my schedule and also have access to add or reduce my clock in and clock out time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling and Proper channel .Which helps in clear scheduling and also track the in and out timing .Specially the job location GPS setting. #### Cons Need to be more advanced and easy to be accessible would be great if the play store applications have more features to view. #### Vendor response Hello Nikki, Thank you for taking the time to leave us this review and feedback. We are always looking for ways to improve When I Work, so it is very helpful to know that some advanced features and options to see what is included in the Play Store page would be impactful to you. Have a wonderful day! Replied April 2026 --- ### Would recommend - Overall rating: 4/5 - Reviewer: Paul F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive. Has a bit of a learning curve but am generally happy with how the software is set up #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Time Tracking, Value. I like how staff can see their schedule as well as pick up open shifts without having to go through admin. #### Cons Ease of Use. It was a little unclear on how to set up schedules and add staff however once I was able to navigate a while it works well #### Vendor response Hello Paul, Thank you so much for taking the time to leave us this review and feedback. We are happy to hear that you are enjoying the Time Tracking Features and that your staff is finding it helpful to be able to pick up OpenShifts. Have a wonderful day! Replied April 2026 --- ### LIFE SAVING APP:) - Overall rating: 5/5 - Reviewer: Haley B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, I would recommend the app. It helps me remember if I work because I am diagnosed with ADHD so its updated and reminders are life changing for me. Thank you WHEN I WORK!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That my schedule was easily available. I also have an app where reminders and notifications are sent to. So convenient #### Cons It is overall a great work app to find your schedule. The only thing I did not care for was that we could not see providers schedule. #### Vendor response Hi Haley, Hannah here with When I Work. Thank you for taking the time to leave us a detailed review, we are so grateful! One of our goals is to make scheduling easier, so we are happy to hear that it has improved your work experience. Viewing other colleagues' or coworkers' schedules is an option that can be disabled or enabled within the Scheduling Settings by an Admin or Manager-level user. We appreciate the feedback! Thank you again for taking the time to leave us a positive review. Our users are the reason for what we do! Kindly, Hannah Replied July 2025 --- ### WIW Review - Overall rating: 4/5 - Reviewer: Courtney P. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i think it's very well streamlined, but still working through all of it's capabilities and how we can best utilize this #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the visibility of it all. Being able to color coordinate so many different events has made it easier to find cases. #### Cons Being able to pull reports in the way that we need them and adding enough information into the scheduling request / dashboard. #### Vendor response Hi Courtney, Shab here from When I Work. Thank you for writing us a review! It's awesome that you are enjoying the color coordination features of When I Work - it definitely makes visibility a lot easier! If you have any questions while you are getting set up, our Customer Care team would love to help if you would like to submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/. Thank you for being a part of our When I Work family! Warmly, Shab Replied November 2025 --- ### Great for team communication - Overall rating: 5/5 - Reviewer: Chelsea J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about using When I Work was the ability to communicate with all other team members about schedule related issues i.e: the ability to release and exchange shifts. #### Cons There was not anything that I liked least during my time utilizing When I Work. The software does everything it claims to do. #### Vendor response Hi Chelsea, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to share your amazingly thoughtful review! I’m so glad to hear that you enjoyed the ability to communicate with your team and easily manage shift changes. It’s wonderful to know that the app met your expectations and supported your scheduling needs. We truly appreciate you sharing your positive experience with us, and I’ll be sure to pass your kind words along to our team. Warmly, Dawn Replied October 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/when-i-work-profile/reviews/?page=2) --- When I Work Reviews, Pros and Cons - 2026 Software Advice