--- title: "When I Work Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of When I Work. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if When I Work is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/when-i-work-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [When I Work](https://www.softwareadvice.com/retail/when-i-work-profile/) / When I Work Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/when-i-work-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/when-i-work-profile/alternatives/) # When I Work User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,301 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 795 reviews (61%) - 4 stars: 376 reviews (29%) - 3 stars: 94 reviews (7%) - 2 stars: 21 reviews (2%) - 1 star: 15 reviews (1%) ### Most mentioned pros - Being able to easily review my clock-in and clock-out times helps me stay organized and aware of my hours throughout the pay period. - Great value for the cost - as a basic solution to the scheduling headaches, the automated communications and Rules Based scheduler are a great value! - The features are really nice for scheduling my staff, as well as tracking hours. ### Most mentioned cons - There were some frustrating technical issues when the application tried to capture my location using celular data, neglecting the main purpose of the application to manage my job. - For some reason finding where to start logging hours ie start your shift, was a bit hard to find, and not super intuitive. - Cumbersome to use and takes too much time to get scheduled time set and set up was confusion central. ## When I Work customer reviews Showing reviews 1-25 of 1,301 (page 1). ### Updated When I Work Review - Overall rating: 5/5 - Reviewer: Terry D. - Verified reviewer: Yes - Industry: Publishing - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I would still give the platform a solid 5 stars based on the cost and user interface, as well as the admin for the app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the flexibility of the platform. You can flex up or down on a monthly basis depending upon headcount. #### Cons The chat/texting feature. It still does not allow you the option to only communicate with one employee. #### Reasons for switching to When I Work Stop supporting the platform that we used it for #### Vendor response Hi Terry, Thanks so much for your review! It’s great to hear that the When I Work app is helping your team. You are able to create Channels in WorkChat to help communicate with users directly or send emails. If you have questions, let us know here so we can help: https://help.wheniwork.com/submit-a-ticket/. We hope you and your team continue to enjoy the When I Work experience! Thanks so much, and take care, Jake When I Work Care Team Replied October 2026 --- ### When I Work just works - Overall rating: 5/5 - Reviewer: Dale C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great with dealing with support. They're quick to respond and want to help. The software is very easy and straight forward to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Templates are amazing. Shift templates, job templates, etc. I also like the drag and drop and copy for shifts. I like the reports that we can download for time tracking. #### Cons You can't schedule into the next day. When scheduling, you can only schedule until midnight. It would be nice to be able to schedule from like 10:00pm to 6:00am or similar. #### Reasons for choosing When I Work Homebase shows employees what their wage is and doesn't allow for us to use different rates for forecasting. #### Vendor response Hi Dale, Thanks for writing us a review! It is great to hear that you have found some of our Scheduling Shortcut tools, like Shift Templates, helpful! We are also happy that you have enjoyed working with our Customer Care Team for support. We are sorry to hear about some trouble creating overnight shifts. These shifts can be created on the Web Version of When I Work, and you can reach out to us here with any questions on doing so! https://help.wheniwork.com/submit-a-ticket/ Thanks again for your review, Dale! Warmly, Jake Replied April 2026 --- ### Convenient - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very straightforward and easy to work with. Easy to understand steps and can be very helpful if worked with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Very straightforward and easy to work with. Easy to understand steps and can be very helpful if worked with. #### Cons I think I love using it it is very convenient Overall I have no problem using it. It is pretty good #### Vendor response Hi there, We truly appreciate your nice feedback! It’s great to hear that the When I Work app is helping to make your teams’ and your work lives easier. We hope you and your team continue to enjoy the When I Work experience! Thanks so much, and take care, Jake When I Work Care Team Replied October 2026 --- ### When I Work at Animal Care Center - Overall rating: 4/5 - Reviewer: Ed S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using it for a couple months now. It seems to work well and satisfies our needs. I definitely save time doing payroll sheets at the end of the pay period. The employees like the ease of clocking on from their phone, i like the ability to set the parameters that require them to be on site or remote by employee #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting is quick and Easy, Notifications and reminders are customizable by user, It is very easy to use once you learn, Great value for the price, I appreciated the Time and PTO tracking. #### Cons Not super intuitive. Have to look for where things are located. I wish I could have found a tutorial to help navigate. But reaching someone for support was easy #### Reasons for choosing When I Work I chose When I Work over the alternatives because of Flexibility, reporting and price. They also offered a free trial period #### Reasons for switching to When I Work reporting was complicated and correcting punches was difficult #### Vendor response Hi Ed—thank you so much for the thoughtful review! We're really glad to hear reporting, notifications, and time tracking have been helpful for your team. The team also appreciates you calling out the learning curve—that’s really valuable feedback, and we’re always looking for ways to make navigation more intuitive. If you ever want help getting set up or finding things faster, our Care team is always happy to jump in. Warmly, The When I Work Care Team Replied March 2026 --- ### Great for Time Tracking and Business Internal Communication. - Overall rating: 5/5 - Reviewer: Stenie O. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps to track attendance and can be linked/synced to the business payroll (I used When I work and send the attendance ( work hours info) straight to QuickBooks for payroll—readily available customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I work is great for time tracking, team communication, and saving time on scheduling. Plus, you can make your business schedule ahead of time, and with its calendar and appointment options, employees can swap their schedule as well. #### Cons N/A, no issues. It was easy to use, and definitely a value for money. The app is simple with immediate text/email notification. #### Reasons for choosing When I Work It was easier for each employee, regardless of their educational background. #### Vendor response Thank you for leaving such a wonderful review! We are thrilled to hear that you enjoy the app Stenie. Replied March 2026 --- ### Great for varied availability employees - Overall rating: 5/5 - Reviewer: Morgan M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it to schedule two businesses, mostly part time staff on a weekly basis and I also use it for our timesheet for payroll. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of getting a weekly schedule out to 20-50 part time employees on a regular basis. I like that it has a time clock option which I didn't use at the last business I was at that used this system. It was a savior when my business changed point of sale platforms that no longer had a timesheet option. #### Cons Some setting restricting when staff can change their availability, and RO. How notifications or "confirm shift" can be overlooked by staff. #### Reasons for switching to When I Work because a spreadsheet is an awful way to send out a schedule to dozens of people #### Vendor response Hi Morgan, Thank you so much for leaving this detailed review. We are thrilled to hear that you are having a great experience setting up weekly Schedules for your team. Have a wonderful day! Replied April 2026 --- ### Positive overall, not cheap and not perfect - Overall rating: 4/5 - Reviewer: Matt A. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive experience with When I Work, some new features over time but mostly for premium subscriptions or third party sales. It would be nice if small bug would be fixed like the precision of the drag and drop which is sometimes impossible to align with a specific time like 1PM if the move is less than 30 mintues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The drag and drop, while not perfect works most of the time. The interface is modern and easy to work with. #### Cons The steep price increase if you need 2 locations. Doubling the price per account double the burden on a small company. #### Reasons for choosing When I Work Only for the drag and drop feature, that's all. #### Vendor response Hi Matt! This is Emily with the When I Work team. Thanks so much for your feedback. We are grateful you mentioned these points! We do strive to provide the very best value through continued product enhancements and outstanding service. Our team would also be happy to look into the precision of the Drag and Drop feature, as you mentioned, it may not be performing as intended! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance and discuss your plan and pricing! All the best, Emily Replied May 2026 --- ### Perfect for small business - Overall rating: 5/5 - Reviewer: Geoffrey P. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think When I work is a great value. The features are really nice for scheduling my staff, as well as tracking hours. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I work is feature rich and affordable. I like how easy it is to use. Employees can view schedules, request time off, track time, and swap shifts all in one space! The Calendar is easy to view and schedule shifts from. I like that I can create specific shifts in the app and then just add them to employees. It saves a lot of time when creating schedules. #### Cons A recent update has made it so I can no longer export hours to QuickBooks automatically. It is not difficult to add hours in manually but is inconvenient. #### Reasons for choosing When I Work Price and convenience are what caused me to select When I work over the other options. #### Vendor response Hi Geoffrey, Thank you so much for sharing this awesome feedback with us. We appreciate your support. If you ever need anything, just give us a shout. Replied August 2026 --- ### User friendly, great visibility, great for team scheduling! - Overall rating: 5/5 - Reviewer: Sirada J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Excellent experiences! Just what we need for our team! Easy to install, manage users, customize shifts and team scheduling, great visibility options! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app is very user friendly, both the scheduler and the users! The visibility of the schedules are also great! Customizable and easy to adjust when needed. The app gives the total control to you. Easy to manage users and schedule. All of my users love the app and enhance our team collaboration! #### Cons No cons to mention except the fact that We do not utilize the time card functionality, including the ripple and all the reports that much to its capacity. Wish there were the option for just scheduling as that is all we need! #### Reasons for choosing When I Work Ability to manage everyones’s schedule including my own, and ease of scheduling distribution and visibility #### Vendor response Hello Sirada, thank you for writing us such a thorough review! We're glad to hear that you are enjoying the app! Replied July 2026 --- ### When I work is the best - Overall rating: 5/5 - Reviewer: Rose M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Works great I have no issues with this app my crew see the schedule as soon as I post it and the work chat gives us time to message for open shifts #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The when I work app works great I like it because I can do my crew schedule anytime from home that way I don't have to go al the way to my store #### Cons Only this is like to leave nots in individual crew members schedule in stead of at the bottom this would b a great help #### Reasons for switching to When I Work No longer using SQuare change to new pos system #### Vendor response Hi Rose, Marcy here from When I Work. Thank you so much for your feedback! We are happy to hear that When I Work is making it easier for your crew to receive and view their Schedules. Thanks again! Warmly, Marcy Replied March 2026 --- ### When I Work is Awesome! - Overall rating: 5/5 - Reviewer: Angelina L. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love When I Work. I use it professionally as a scheduler of a Nursing team, as well as on the other side of the spectrum as a contractor with a marketing agency. I get to see the best of both worlds! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value for Money: Unbeatable. It packs the features of five apps into one price point. Ease of Use: Very user-friendly! even my newest hires can coordinate it right off the bat! Time Tracking: Excellent native tracking with billable hours—no extra plugins needed. Team Collaboration: Top-tier. The Bottom Line: Best for teams that want to centralize everything and don't mind a few minutes of "learning the ropes." #### Cons I would like there to be a way to "not approve" requested hours in the "open shift requests". Currently, there is no way to remove them from there unless they are approved. #### Vendor response Hello Angelina, Thank you so much for taking the time to leave this review and for this high praise. We strive to offer the best value possible to help make Scheduling and Time Tracking easier for team's like yours. Have a wonderful day! Replied April 2026 --- ### Love WIW and It's Ease of Use - Overall rating: 5/5 - Reviewer: Mallory S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall When I Work has been a very helpful tool for our company for all of our scheduling needs. We love the different features and ease of use! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really appreciate the flexibility in how you can view the schedule, especially after it’s been published. The ability to set recurring availability is a huge plus. It’s also very user-friendly when it comes to moving and editing shifts. The planning and organizational features make it easy to build and compare different schedule layouts. I like that employees can drop or split shifts, and the chat feature is very helpful for communication. Being able to add comments, lunches, and other notes directly onto shifts is another great feature too. Overall, it’s a very functional and intuitive system. #### Cons I don't like that when providers have time off requests, they cannot view shifts. This is a limitation as some may want to pick up shifts when they can still. #### Vendor response Hi Mallory! Kain here from the Care Team at When I Work. It's awesome to hear that we make viewing your schedule as seamless as possible. Thanks for the support and feedback, as we love hearing how we can best serve teams like yours! Please feel free to give us a shout if you have any more feedback! https://help.wheniwork.com/submit-a-ticket/ Warm regards, Kain Replied February 2026 --- ### Nurse Educator Perspective - Overall rating: 5/5 - Reviewer: Hailey R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been very positive. When I Work is a straightforward, dependable scheduling tool that improves communication and reduces administrative burden. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a nurse educator, I value how easy and reliable When I Work is to use. Staff can quickly see schedules, which allows me to plan ahead knowing which staff are working which days. #### Cons I wish there was the ability to select a specific employee and see only their schedule on the mobile app. To my knowledge, this function is only available on the web version. #### Vendor response Hi Hailey, Shab here from When I Work. Thank you so much for your review of our app! It's a delight to see that you are enjoying many features of the app. To view a specific employee's schedule, this can be done by utilizing filters within the app. I have attached a Help Center article that outlines how filters work, in case it may be of any help! https://help.wheniwork.com/articles/schedule-filtering-iphone/ Thank you so much for being a part of the When I Work family! Warmly, Shab Replied February 2026 --- ### The best scheduling program on the market. - Overall rating: 5/5 - Reviewer: Tanya S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was introduced to When I Work five years ago and it has been a wonderful tool for all of my managers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are currently using the one I work program for all four of the hotels that I oversee. It is very easy to use and is the most effective way for us to communicate with our staff. We love that you can see if your employees have seen their schedule as well as verification of communication between team members in group chats. Staff members are able to ask for time off as well as switch shifts for clear documented communication to their managers. As a regional manager, I am able to oversee and coordinate schedules easily and remotely from anywhere in the world. This program saves us so much time and eliminates all confusion and questions that a staff member may have about their schedule. #### Cons We do not have any complaints or suggestions. The only issues we have ever found with. It is overall user error when staff members changed their email address or turn off their notifications and pretend to not know their schedule. #### Vendor response Hi Tanya, Shab here from When I Work. Thank you so much for your wonderful review! We are so happy to see that When I Work has saved you a lot of time and that you have been with us for 5 years! WOW! Thank you for being a part of our When I Work family! Warmly, Shab Replied November 2025 --- ### Loving Ezyvet - Overall rating: 4/5 - Reviewer: Krissy B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. Our office manager/practice manager did a great job with training and getting the main templates ready before going LIVE. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to work on separate areas of the medical note from the DVM. I love being able to add multiple medications on one template vs having to do each one separate #### Cons That there is an extra charge to place a card on the account for extra security. Being able to check the time of appt. I want to be able to hover offer over the block and have it say the time so I don't have to click it. #### Vendor response Hi Krissy, Shab here from When I Work. Thank you for your review! We love that you are enjoying When I Work, and appreciate your feedback on things that could be better! Thank you again for being with us! Warmly, Shab Replied February 2026 --- ### When I Work is worth it - Overall rating: 5/5 - Reviewer: Adam W. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Definitely an app worth exploring for temporary work. It is easy to setup an account for newer onboarded employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The integration between employer and employee is very straight forward. We even got new employees that have had experienced between scheduled with When I work, so streamlining them into our process was extremely easy. #### Cons It was difficult to add depth to the tasks and scheduling. The time tracking and scheduling worked great, but detailing exactly what needed to be done was difficult to add within the app #### Vendor response Hi Adam, Thank you for taking the time to write us a review. This is Jake with When I Work. It is great to hear that you and your team have found that getting started with When I Work was a straightforward process. Our goal was to make scheduling easier, and it is nice to see this has been the experience. If you have questions about adding detail to shifts or tasks and haven't already, please feel free to reach out to our Care Team to learn more! Thanks again! Jake Replied February 2026 --- ### Great for employees and for employers! - Overall rating: 5/5 - Reviewer: Melyssa Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I loved it! Great for being on the side of an employee and great for being on the side of management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy scheduling options and time off requests and ability to make a work day as a specific task. I like how I could copy and paste shifts to make it quicker and it let me know when people weren’t available when I was scheduling #### Cons How many times it would ask if I liked it. Also not being able to set a permanent schedule for everyone / duplicating the same work week over and over #### Vendor response Hi Melyssa, Marcy here from When I Work. Thank you so much for your feedback! We are thrilled to hear that Scheduling Shortcuts are making creating Shifts for Users more efficient. Thanks again! Warmly, Marcy Replied March 2026 --- ### Great scheduling tool - Overall rating: 4/5 - Reviewer: Nicole H. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall we enjoyed using When I work to do scheduling and track employees hours. Geolocation was also helpful since we had multiple locations #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When I work was easy do the admins to use along with employees. We enjoyed the clock in and out feature #### Cons Integration to Gusto was not always easy. And the errors gave no info on what needed actually to be fixed #### Vendor response Hi Nicole, Shab here from When I Work. Thank you so much for your wonderful review and feedback! We love to see that When I Work was a great experience for you and your team. Thank you for your feedback as well on the Gusto integration. Feedback like yours helps us improve our product and provide a better experience for our customers. We truly appreciate your time in providing us with your experience! Thank you for using When I Work! Warmly, Shab Replied January 2026 --- ### Great for scheduling - Overall rating: 4/5 - Reviewer: Sean M. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good used at multiple companies and it is strait forward and easy to use. Love the hour tracking and pay tracking function #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. App and compiter app are great. Able to change schedules on the fly from anywhere overall great #### Cons Templates shared among schedules. Working for a company that shares 28 different locations not everyone assigns templates to designated stores would be noce to not see everones elses tamplates #### Vendor response Hi Sean, Shab here from When I Work. Thank you so much for your feedback! We absolutely love having you with us and being a part of your business. Thanks again! Warmly, Shab Replied February 2026 --- ### "Reliable and Convenient, with Minor Glitches" - Overall rating: 5/5 - Reviewer: Yanina A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with the When I Work app has been mostly positive. It’s made managing my schedule and communicating with my team a lot easier and more convenient. I like how everything I need—like shift details, time-off requests, and messaging—is all in one place. It helps cut down on confusion and last-minute issues. While there have been occasional glitches or delays, especially after updates, those moments are pretty rare. In general, the app is reliable, user-friendly, and a helpful tool for staying organized and on top of my work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like using the When I Work app because it makes scheduling so much easier and more organized. I can see my shifts, request time off, and trade shifts with coworkers all in one place. The notifications keep me updated if anything changes, and I like that I can clock in and out from my phone. It’s also great for communicating with the team without needing to send a bunch of texts. Everything is clear and convenient, which saves a lot of time and stress. It just makes managing my work schedule feel simple and under control. #### Cons One downside of the When I Work app is that it can sometimes be slow or glitchy, especially after updates. There have been times when notifications didn’t come through or the app didn’t load properly, which can be frustrating when you need to check your schedule quickly. Also, some features—like certain reports or advanced scheduling tools—are only available to managers or on paid plans, which limits what regular employees can do. #### Vendor response Hi Yanina, Shab here from When I Work. Thank you so much for taking the time to provide us with your experience using When I Work! It's lovely to hear that notifications and clocking in and out are some of your favorite features within When I Work. Communicating with the team is important, and we are delighted to hear that our TeamTxt feature was useful to you as well! It's awesome to know that you have had a great experience using When I Work overall, and we are so glad that you are with us! Thank you again for sharing your feedback! Warmly, Shab Replied July 2025 --- ### Learning Center Uses WIW - Overall rating: 5/5 - Reviewer: Matthew N. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been nice seeing our team collaborate and swap shifts without needing us in the middle and it’s assisted with ensuring proper hours for payroll #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s easy to see and identify who is scheduled and when as well as tracking hours and managing employees. #### Cons The limited version only has a limited number of active users allowed. Also, it’s hard to see changes to schedules even when an accident is made. #### Vendor response Hi Matthew, Thanks for leaving us a review! It is excellent to hear that When I Work has helped make shift coverage more efficient for your team. I understand that being able to correct mistakes on a schedule is important. You can view the shift history on each shift by selecting "edit," providing greater visibility for when and by whom changes were made. Thanks again for the review, and don't hesitate to reach out to our Care Team with any questions by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Best, Jake When I Work Care Team Replied November 2025 --- ### Very useful for managing team schedules - Overall rating: 5/5 - Reviewer: Pam L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I Work helps me especially with schedule management in the team. At first I thought it was an extra tool, but in the end it simplifies a lot of things. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very practical to organize schedules, see who is working and avoid confusion. I also like notifications that allow you to stay informed quickly of changes. For a small team, it really brings clarity. #### Cons Some more advanced options may be missing as needed. And sometimes schedule adjustments can take a little time if everyone doesn't update properly. #### Vendor response Hello Pam, We are very happy to hear that you are enjoying When I Work. Thank you for taking the time to leave this review and feedback. We are always improving When I Work so knowing what is important to our Users is invaluable. Have a wonderful day! Replied April 2026 --- ### Great and helpful app - Overall rating: 5/5 - Reviewer: Aaron C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like the ease and convenience of being able to create a schedule and track time for my whole team. #### Cons It was somewhat confusing at first to be able to figure out how to use all the features and get my team connected properly. #### Vendor response Hi Aaron, Shab here from When I Work. Thank you so much for your wonderful review! We love to see that you are enjoying the ease and convenience of using When I Work as the scheduling tool for your business. If you need any further assistance with our many features, our Customer Care team would be happy to help you out. If you can, please submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. We'd be delighted to assist! Thank you again for your review! Warmly, Shab Replied November 2025 --- ### LIFE SAVING APP:) - Overall rating: 5/5 - Reviewer: Haley B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, I would recommend the app. It helps me remember if I work because I am diagnosed with ADHD so its updated and reminders are life changing for me. Thank you WHEN I WORK!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That my schedule was easily available. I also have an app where reminders and notifications are sent to. So convenient #### Cons It is overall a great work app to find your schedule. The only thing I did not care for was that we could not see providers schedule. #### Vendor response Hi Haley, Hannah here with When I Work. Thank you for taking the time to leave us a detailed review, we are so grateful! One of our goals is to make scheduling easier, so we are happy to hear that it has improved your work experience. Viewing other colleagues' or coworkers' schedules is an option that can be disabled or enabled within the Scheduling Settings by an Admin or Manager-level user. We appreciate the feedback! Thank you again for taking the time to leave us a positive review. Our users are the reason for what we do! Kindly, Hannah Replied July 2025 --- ### Great for team communication - Overall rating: 5/5 - Reviewer: Chelsea J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about using When I Work was the ability to communicate with all other team members about schedule related issues i.e: the ability to release and exchange shifts. #### Cons There was not anything that I liked least during my time utilizing When I Work. The software does everything it claims to do. #### Vendor response Hi Chelsea, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to share your amazingly thoughtful review! I’m so glad to hear that you enjoyed the ability to communicate with your team and easily manage shift changes. It’s wonderful to know that the app met your expectations and supported your scheduling needs. We truly appreciate you sharing your positive experience with us, and I’ll be sure to pass your kind words along to our team. Warmly, Dawn Replied October 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/when-i-work-profile/reviews/?page=2) --- When I Work Reviews, Pros and Cons - 2026 Software Advice