--- title: "When I Work Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of When I Work. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if When I Work is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/when-i-work-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [When I Work](https://www.softwareadvice.com/retail/when-i-work-profile/) / When I Work Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/when-i-work-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/when-i-work-profile/alternatives/) # When I Work User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,300 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 794 reviews (61%) - 4 stars: 376 reviews (29%) - 3 stars: 94 reviews (7%) - 2 stars: 21 reviews (2%) - 1 star: 15 reviews (1%) ### Most mentioned pros - Being able to easily review my clock-in and clock-out times helps me stay organized and aware of my hours throughout the pay period. - I appreciate being able to view my schedule well in advance, which helps with planning, and the time-off request process is simple and convenient. - Scheduling and Proper channel .Which helps in clear scheduling and also track the in and out timing .Specially ### Most mentioned cons - There were some frustrating technical issues when the application tried to capture my location using celular data, neglecting the main purpose of the application to manage my job. - For some reason finding where to start logging hours ie start your shift, was a bit hard to find, and not super intuitive. - You can't schedule into the next day. When scheduling, you can only schedule until midnight. ## When I Work customer reviews Showing reviews 1-25 of 1,300 (page 1). ### Updated When I Work Review - Overall rating: 5/5 - Reviewer: Terry D. - Verified reviewer: Yes - Industry: Publishing - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I would still give the platform a solid 5 stars based on the cost and user interface, as well as the admin for the app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the flexibility of the platform. You can flex up or down on a monthly basis depending upon headcount. #### Cons The chat/texting feature. It still does not allow you the option to only communicate with one employee. #### Reasons for switching to When I Work Stop supporting the platform that we used it for --- ### When I Work just works - Overall rating: 5/5 - Reviewer: Dale C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great with dealing with support. They're quick to respond and want to help. The software is very easy and straight forward to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Templates are amazing. Shift templates, job templates, etc. I also like the drag and drop and copy for shifts. I like the reports that we can download for time tracking. #### Cons You can't schedule into the next day. When scheduling, you can only schedule until midnight. It would be nice to be able to schedule from like 10:00pm to 6:00am or similar. #### Reasons for choosing When I Work Homebase shows employees what their wage is and doesn't allow for us to use different rates for forecasting. #### Vendor response Hi Dale, Thanks for writing us a review! It is great to hear that you have found some of our Scheduling Shortcut tools, like Shift Templates, helpful! We are also happy that you have enjoyed working with our Customer Care Team for support. We are sorry to hear about some trouble creating overnight shifts. These shifts can be created on the Web Version of When I Work, and you can reach out to us here with any questions on doing so! https://help.wheniwork.com/submit-a-ticket/ Thanks again for your review, Dale! Warmly, Jake Replied April 2026 --- ### Convenient - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very straightforward and easy to work with. Easy to understand steps and can be very helpful if worked with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Very straightforward and easy to work with. Easy to understand steps and can be very helpful if worked with. #### Cons I think I love using it it is very convenient Overall I have no problem using it. It is pretty good --- ### Feature-Heavy, Not User-Friendly - Overall rating: 3/5 - Reviewer: Kaleb V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered When I Work is very feature-heavy, but not always user-friendly. It has a prolific verification and notification layer, and I was constantly receiving updates and notifications about the slightest changes in my shifts and schedule. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros When I Work has very accurate geofencing that allowed our team to track employee arrivals, departures, and location. #### Cons There are many opportunities to get stalled in a simple workflow. For example, clicking "Confirm Shift", and then indicating you've arrived for work and then confirming that requires a lot of clicks through various screens to actually show that you're clocked in. When you're in a rush or have a slower connection, clicking one button would be much more helpful, rather than multiple layers of confirmation. #### Vendor response Hi Kaleb! This is Angie with the When I Work team. Thanks so much for your feedback. We are grateful you mentioned these points! We strive to provide the very best value and experience through continued product enhancements and outstanding service. Our team would also be happy to look into adjusting your notifications settings, so you aren't constantly updated with small changes. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you so much, Angie Replied May 2026 --- ### Great time tracking app. - Overall rating: 4/5 - Reviewer: ryan m. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was very user friendly. It has been one of the best applications I have used to keep track of time and schedules for multiple employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked most that it was easy to schedule, publish, and email multiple employees. I could make changes to the schedule as needed. I thought it was great for clocking employees in and out for the day. #### Cons The only negative that I have encountered is with minor glitches when updating as schedule. On occasion I would have to do this multiple times until it updated. #### Reasons for choosing When I Work We chose when I work because it seemed to meet all our requirements. #### Vendor response We appreciate your nice feedback Ryan! It’s great hearing that When I Work is helping to make your teams’ and your work lives easier. Please give us a shout and submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if anything comes up. Replied July 2026 --- ### When I Work at Animal Care Center - Overall rating: 4/5 - Reviewer: Ed S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using it for a couple months now. It seems to work well and satisfies our needs. I definitely save time doing payroll sheets at the end of the pay period. The employees like the ease of clocking on from their phone, i like the ability to set the parameters that require them to be on site or remote by employee #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting is quick and Easy, Notifications and reminders are customizable by user, It is very easy to use once you learn, Great value for the price, I appreciated the Time and PTO tracking. #### Cons Not super intuitive. Have to look for where things are located. I wish I could have found a tutorial to help navigate. But reaching someone for support was easy #### Reasons for choosing When I Work I chose When I Work over the alternatives because of Flexibility, reporting and price. They also offered a free trial period #### Reasons for switching to When I Work reporting was complicated and correcting punches was difficult #### Vendor response Hi Ed—thank you so much for the thoughtful review! We're really glad to hear reporting, notifications, and time tracking have been helpful for your team. The team also appreciates you calling out the learning curve—that’s really valuable feedback, and we’re always looking for ways to make navigation more intuitive. If you ever want help getting set up or finding things faster, our Care team is always happy to jump in. Warmly, The When I Work Care Team Replied March 2026 --- ### Great for varied availability employees - Overall rating: 5/5 - Reviewer: Morgan M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it to schedule two businesses, mostly part time staff on a weekly basis and I also use it for our timesheet for payroll. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of getting a weekly schedule out to 20-50 part time employees on a regular basis. I like that it has a time clock option which I didn't use at the last business I was at that used this system. It was a savior when my business changed point of sale platforms that no longer had a timesheet option. #### Cons Some setting restricting when staff can change their availability, and RO. How notifications or "confirm shift" can be overlooked by staff. #### Reasons for switching to When I Work because a spreadsheet is an awful way to send out a schedule to dozens of people #### Vendor response Hi Morgan, Thank you so much for leaving this detailed review. We are thrilled to hear that you are having a great experience setting up weekly Schedules for your team. Have a wonderful day! Replied April 2026 --- ### Positive overall, not cheap and not perfect - Overall rating: 4/5 - Reviewer: Matt A. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive experience with When I Work, some new features over time but mostly for premium subscriptions or third party sales. It would be nice if small bug would be fixed like the precision of the drag and drop which is sometimes impossible to align with a specific time like 1PM if the move is less than 30 mintues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The drag and drop, while not perfect works most of the time. The interface is modern and easy to work with. #### Cons The steep price increase if you need 2 locations. Doubling the price per account double the burden on a small company. #### Reasons for choosing When I Work Only for the drag and drop feature, that's all. #### Vendor response Hi Matt! This is Emily with the When I Work team. Thanks so much for your feedback. We are grateful you mentioned these points! We do strive to provide the very best value through continued product enhancements and outstanding service. Our team would also be happy to look into the precision of the Drag and Drop feature, as you mentioned, it may not be performing as intended! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance and discuss your plan and pricing! All the best, Emily Replied May 2026 --- ### User friendly, great visibility, great for team scheduling! - Overall rating: 5/5 - Reviewer: Sirada J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Excellent experiences! Just what we need for our team! Easy to install, manage users, customize shifts and team scheduling, great visibility options! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app is very user friendly, both the scheduler and the users! The visibility of the schedules are also great! Customizable and easy to adjust when needed. The app gives the total control to you. Easy to manage users and schedule. All of my users love the app and enhance our team collaboration! #### Cons No cons to mention except the fact that We do not utilize the time card functionality, including the ripple and all the reports that much to its capacity. Wish there were the option for just scheduling as that is all we need! #### Reasons for choosing When I Work Ability to manage everyones’s schedule including my own, and ease of scheduling distribution and visibility #### Vendor response Hello Sirada, thank you for writing us such a thorough review! We're glad to hear that you are enjoying the app! Replied July 2026 --- ### Cost effective - Overall rating: 5/5 - Reviewer: Jill F. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use and cost effective. We really appreciated the great customer support to get set up and ongoing tech help in getting started. #### Cons We are yet to find any issues. It did take us a little bit to set up maybe streamlining this a bit more would be great. #### Reasons for switching to When I Work The expense was too much for our small business #### Vendor response Hi Jill, Thank you so much for taking the time to review our app. We appreciated hearing about your experience, especially with the setup. If you run into any issues at all, please feel free to reach out to us anytime by submitting a ticket at: https://help.wheniwork.com/submit-a-ticket/ We're happy to assist you! Thank you again for your time, Jill! Replied June 2026 --- ### Great App for planning workshifts - Overall rating: 5/5 - Reviewer: Jim R. - Verified reviewer: Yes - Industry: Import and Export - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with When I Work has been very positive. It makes scheduling quick and simple, and it’s easy to communicate with staff through the platform. The interface on the web is especially clear and user-friendly, which helps us save time every week. Our team finds it easy to check schedules, swap shifts, and stay updated. It has improved our organization and reduced confusion. The app could be slightly clearer, but overall it’s a reliable and efficient tool that has made workforce management much easier for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy implementing and also working with the system. The setup process was smooth and did not require much technical knowledge, which saved us a lot of time. The interface is clear, intuitive, and user-friendly. Our staff quickly learned how to use it without needing extensive training. It has improved our daily workflow and made several tasks more efficient. The system feels reliable and stable, and we have not experienced any major issues. Overall, it has been a very positive experience, and I would definitely recommend it to other companies looking for a simple and effective solution. #### Cons The app could be clearer to use, as the web page is much easier and more intuitive in use overall today!!! #### Vendor response Hi Jim, Dawn here from the team at When I Work. First and foremost, thank you so much for taking time out of your day to write such a detailed, thoughtful review. We truly appreciate the effort you have put into this! We love hearing how smooth the setup process was, how easy it was to implement, and how quickly your staff learned how to navigate the different features without needing extensive training. One of our main goals is to ensure you and your team can use the app without fuss. It's amazing to hear we have accomplished this. We are truly humbled by your sentiment. I've made sure to note your feedback about the mobile app being clearer to use. I can see how helpful it would be if it were similarly structured like the web app version. We do make updates often, and it's always helpful to hear where improvements can be made. Thank you again for utilizing When I Work and for leaving feedback. We love hearing your thoughts, so please feel free to reach out to us anytime! D Replied March 2026 --- ### When I Work is Awesome! - Overall rating: 5/5 - Reviewer: Angelina L. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love When I Work. I use it professionally as a scheduler of a Nursing team, as well as on the other side of the spectrum as a contractor with a marketing agency. I get to see the best of both worlds! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value for Money: Unbeatable. It packs the features of five apps into one price point. Ease of Use: Very user-friendly! even my newest hires can coordinate it right off the bat! Time Tracking: Excellent native tracking with billable hours—no extra plugins needed. Team Collaboration: Top-tier. The Bottom Line: Best for teams that want to centralize everything and don't mind a few minutes of "learning the ropes." #### Cons I would like there to be a way to "not approve" requested hours in the "open shift requests". Currently, there is no way to remove them from there unless they are approved. #### Vendor response Hello Angelina, Thank you so much for taking the time to leave this review and for this high praise. We strive to offer the best value possible to help make Scheduling and Time Tracking easier for team's like yours. Have a wonderful day! Replied April 2026 --- ### When I Work: Maximize your shifts! - Overall rating: 4/5 - Reviewer: Natalie C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a "night nanny" that helps new families with their newborn. I take the night shift so they can sleep. I appreciate being able to track my hours and make sure I don't have any conflicts in my schedule. It also makes it easy to get paid by the Nanny Organization I work for. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros As a user, I like how easy it is to see my schedule, track my hours and make sure I am getting paid correctly for each shift. #### Cons Occasionally, the app freezes and I have to restart. Sometimes, it isn't the best about sending notifications for changes in a shift or a switch in times needed. #### Vendor response Hi Natalie, Shab here from When I Work. Thank you so much for your wonderful review! It's great to see that you are enjoying the many features of When I Work. Regarding the app freezing and notifications, the Customer Care team would love to assist you further if you can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. We're here to help! Warmly, Shab Replied April 2026 --- ### The best scheduling program on the market. - Overall rating: 5/5 - Reviewer: Tanya S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was introduced to When I Work five years ago and it has been a wonderful tool for all of my managers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are currently using the one I work program for all four of the hotels that I oversee. It is very easy to use and is the most effective way for us to communicate with our staff. We love that you can see if your employees have seen their schedule as well as verification of communication between team members in group chats. Staff members are able to ask for time off as well as switch shifts for clear documented communication to their managers. As a regional manager, I am able to oversee and coordinate schedules easily and remotely from anywhere in the world. This program saves us so much time and eliminates all confusion and questions that a staff member may have about their schedule. #### Cons We do not have any complaints or suggestions. The only issues we have ever found with. It is overall user error when staff members changed their email address or turn off their notifications and pretend to not know their schedule. #### Vendor response Hi Tanya, Shab here from When I Work. Thank you so much for your wonderful review! We are so happy to see that When I Work has saved you a lot of time and that you have been with us for 5 years! WOW! Thank you for being a part of our When I Work family! Warmly, Shab Replied November 2025 --- ### When I Work is worth it - Overall rating: 5/5 - Reviewer: Adam W. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Definitely an app worth exploring for temporary work. It is easy to setup an account for newer onboarded employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The integration between employer and employee is very straight forward. We even got new employees that have had experienced between scheduled with When I work, so streamlining them into our process was extremely easy. #### Cons It was difficult to add depth to the tasks and scheduling. The time tracking and scheduling worked great, but detailing exactly what needed to be done was difficult to add within the app #### Vendor response Hi Adam, Thank you for taking the time to write us a review. This is Jake with When I Work. It is great to hear that you and your team have found that getting started with When I Work was a straightforward process. Our goal was to make scheduling easier, and it is nice to see this has been the experience. If you have questions about adding detail to shifts or tasks and haven't already, please feel free to reach out to our Care Team to learn more! Thanks again! Jake Replied February 2026 --- ### Good for the Value - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered All around good for the money, if you're not looking for something that has too many bells and whistles, you wouldn't use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great for a small team that you're looking to schedule. Maid fairly simple and easy to ues for anyone. #### Cons The Mobile version can be difficult to use as an admin. Certain things are hard to find unless you are on the desktop version. #### Vendor response Hi there! Marcy here from the Care Team at When I Work. Thank you so much for taking the time to leave this review. We are glad to hear that the app is User freindly for the Employees. We can see how having some of the Admin features on the mobile app would be helpful as well and appreciate this insight. Again, the time you took to leave this review means so much to us. Please feel free to contact our Care Team anytime via this link: https://help.wheniwork.com/submit-a-ticket/, if you have any questions we can help with. Wishing you well! Warmly, Marcy Replied February 2026 --- ### Great for employees and for employers! - Overall rating: 5/5 - Reviewer: Melyssa Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I loved it! Great for being on the side of an employee and great for being on the side of management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy scheduling options and time off requests and ability to make a work day as a specific task. I like how I could copy and paste shifts to make it quicker and it let me know when people weren’t available when I was scheduling #### Cons How many times it would ask if I liked it. Also not being able to set a permanent schedule for everyone / duplicating the same work week over and over #### Vendor response Hi Melyssa, Marcy here from When I Work. Thank you so much for your feedback! We are thrilled to hear that Scheduling Shortcuts are making creating Shifts for Users more efficient. Thanks again! Warmly, Marcy Replied March 2026 --- ### Great scheduling tool - Overall rating: 4/5 - Reviewer: Nicole H. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall we enjoyed using When I work to do scheduling and track employees hours. Geolocation was also helpful since we had multiple locations #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When I work was easy do the admins to use along with employees. We enjoyed the clock in and out feature #### Cons Integration to Gusto was not always easy. And the errors gave no info on what needed actually to be fixed #### Vendor response Hi Nicole, Shab here from When I Work. Thank you so much for your wonderful review and feedback! We love to see that When I Work was a great experience for you and your team. Thank you for your feedback as well on the Gusto integration. Feedback like yours helps us improve our product and provide a better experience for our customers. We truly appreciate your time in providing us with your experience! Thank you for using When I Work! Warmly, Shab Replied January 2026 --- ### When I Work - Overall rating: 5/5 - Reviewer: Lauren H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered It is a fantastic, easy-to-use format that we have in our hospital - the staff loves it. My doctors love it. We would suggest it to any small business looking to simplify the scheduling process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for the money, the customer support, the ease of use, the user interface, the features to track absences and days off requested, reporting, employee management and just a nice format for setting up schedules #### Cons I do not have any cons for When I Work. We have used it for the past 4 years, and we are very happy. #### Vendor response Hi Lauren, Shab here from When I Work. Thank you so much for your wonderful review of When I Work! It's so awesome to hear that you are loving features such as tracking absences and time off, and that our customer support team is loved by you as well! Thank you so much for being our valued customer for 4 years now! We absolutely love having you here! Warmly, Shab Replied August 2025 --- ### A scheduling step up from a spreadsheet! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I Work has made it easier for management to schedule employees, and for those employees to communicate their schedule needs, upcoming conflicts, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros When I Work is intuitive enough that everyone on our team, regardless of tech savvy or how they access it, can easily understand what there is to do. #### Cons Different users have reported running into different bugs. For instance, an overall weekly schedule displayed fine for one user, with the exception of one day (one where they were scheduled to work), where their app displayed "no shifts today". #### Vendor response Hi there, Hannah here with Customer Care at When I Work. I appreciate you taking the time to leave us a review! We are so glad to hear that When I Work has been easy for all of your team to use! It is our goal to make scheduling easier for our users. Thanks for the heads up about this scheduling behavior. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! All the best, Hannah Replied August 2025 --- ### Fantastic company - Overall rating: 5/5 - Reviewer: Richard B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10. I use When I Work fir all of our 5 businesses. The staff have this on their work phones and can see all customer details for their shifts #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer support. Always fast to respond and very knowledgeable . I will certainly be recommending #### Cons Nothing. It’s been a great service The layout and functionality of the dashboard is user friendly and self explanatory #### Vendor response Hi Richard, Shab here from When I Work. We love to see that you are enjoying When I Work! It's an honor to be a part of your 5 businesses! Thank you for being with us! Warmly, Shab Replied February 2026 --- ### Excellent overall - Overall rating: 5/5 - Reviewer: Nikki R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great in terms of getting update on my schedule and also have access to add or reduce my clock in and clock out time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scheduling and Proper channel .Which helps in clear scheduling and also track the in and out timing .Specially the job location GPS setting. #### Cons Need to be more advanced and easy to be accessible would be great if the play store applications have more features to view. #### Vendor response Hello Nikki, Thank you for taking the time to leave us this review and feedback. We are always looking for ways to improve When I Work, so it is very helpful to know that some advanced features and options to see what is included in the Play Store page would be impactful to you. Have a wonderful day! Replied April 2026 --- ### Would recommend - Overall rating: 4/5 - Reviewer: Paul F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive. Has a bit of a learning curve but am generally happy with how the software is set up #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Time Tracking, Value. I like how staff can see their schedule as well as pick up open shifts without having to go through admin. #### Cons Ease of Use. It was a little unclear on how to set up schedules and add staff however once I was able to navigate a while it works well #### Vendor response Hello Paul, Thank you so much for taking the time to leave us this review and feedback. We are happy to hear that you are enjoying the Time Tracking Features and that your staff is finding it helpful to be able to pick up OpenShifts. Have a wonderful day! Replied April 2026 --- ### WhenIWork Has Changed Our Program - Overall rating: 4/5 - Reviewer: Josh B. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall a very positive experience. Staff that helped us launch were very helpful. Most beneficial thing for me was getting my hands on it and trying it out for myself and then communicating with staff on how to use it. Easy to pick up once you spend some time in it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Puts all staff in one place, ease of scheduling, very powerful tool. Love that I can interact with staff and provide information both through desktop and app #### Cons It's a little bit of a steep learning curve but I would expect that with any software. One thing I'd like to see was the ability to view two specific schedules together instead of just one at a time or one with all other shifts as well. Also looking for ability to remove some schedules from my view. #### Vendor response Hi Josh, Shab here from When I Work. Thank you so much for taking the time to write us a review! It's awesome to see that you were able to find the value in the When I Work product and that it has been helpful to your team! Thank you for choosing us and taking the time to review our product. Warmly, Shab Replied November 2025 --- ### WIW Review - Overall rating: 4/5 - Reviewer: Courtney P. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i think it's very well streamlined, but still working through all of it's capabilities and how we can best utilize this #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the visibility of it all. Being able to color coordinate so many different events has made it easier to find cases. #### Cons Being able to pull reports in the way that we need them and adding enough information into the scheduling request / dashboard. #### Vendor response Hi Courtney, Shab here from When I Work. Thank you for writing us a review! It's awesome that you are enjoying the color coordination features of When I Work - it definitely makes visibility a lot easier! If you have any questions while you are getting set up, our Customer Care team would love to help if you would like to submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/. Thank you for being a part of our When I Work family! Warmly, Shab Replied November 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/when-i-work-profile/reviews/?page=2) --- When I Work Reviews, Pros and Cons - 2026 Software Advice