All Winpharm Reviews
1-25 of 145 Reviews
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Brian
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Great service - frequently updated
Personal customer service - US based and because it's a smaller company you know each of the service technicians.
CONSSome of the enhanced features are more difficult to use, but personalized training is available. And if the feature isn't ideal for you, just turn it off.
Christopher
Pharmaceuticals, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Compounding Pharmacy Software
There have been a few issues with the software not having functionality that we needed. We made WinPharm aware of these issues and they actually programmed in what we needed.
PROSThere are many great parts about WinPharm from a pharmacy owner and user perspective. First, this system has been around a while and is very intuitive to use from receiving, inputting, filling, dispensing and selling a prescription. It was increadibly easy to train the staff on how to use the software. Additionally, we didn't have to pay for all sorts of integrations such as, fax, e-scribing, text messaging, POS...it is all included at an exceptional competitive pricing. We also love the fact that if we need support help that we can call and talk to a live person immediately.
CONSReally there is not much to dislike about the software. The only thing I can think of is that the interface does look a bit "older", but there is just so much I like as an owner and user of the software.
Reasons for switching to Winpharm
Our previous software was great for compounding, but we found the dispensing side lacking. We made the switch and have been extremely happy.
Nancy
Pharmaceuticals, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
its the main software we use at the pharmacy
still learning it, I can fill my prescriptions and bill insurance
PROSThe icons are easy to read, you can click on them and find you patients easily. customer support is readily available and very helpful.
CONSyou have to back out of the patient if you are not in the correct screen, you can look at the profile but you can not fill from the profile if you are not in the fill screen.
Vendor Response
Nancy please calll our offices and setup more Training. You can absolutely fill from the profile in a number of different ways.
Replied July 2017
Thomas
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Top Notch Customer Service
It has been great! They are easy to work with and get to the solution quickly!
PROSThe pricing, features, and immediate customer support when you need an answer/fix right away is excellent.
CONSSometimes trying to find where to turn off/on different features can be difficult, but again if you need to know quickly just call their support team and it will be addressed immediately.
Vendor Response
Thank you for the great review! I'm so glad our support is always available for you when you need them!
Replied November 2023
Mike
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2018
Switched to Datascan 2 years ago
We are very satisfied with our hardware and software through Datascan. Refill management, automatic faxes/emails to dr's. Ability to run reports to check on the financial side of the business. Everything is pretty easy to use, and if you can't find it, tech support is usually quick and responsive.
PROSWe were running an old DOS based system that had been bought and sold 3 times in the previous 10 years. When looking for a new system we vetted and Demo'ed at least 10 systems, narrowed it down to 3. Datascan offered the best combination of functionality, pricing, ease of use, aesthetics, and service. Very easy system to use, same service technicians on the phone when issues arise, and if you email the owner of the company he will answer you personally.
CONSWe haven't encountered any longstanding issues, sometimes an update will make an unintended change, but those seem to be few and far between, and fixed right away.
Tony
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Winpharm review
I have been a client for 37 years, they treat their clients the way I have treated mine, emphasis always on customer service.
PROSVery user friendly, constantly updated, excellent integration between Pharmacy and POS. Customer service has always been first and foremost.
CONSNo complaints. Any issues I have ever had were always addressed and taken care of quickly.
Charlie
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Owner/Pharmacist
Very easy to navigate from e scribe to Point of sale
CONSI do not have any features which I feel are missing. Throughout the years I have requested many feature request and Datascan has always accommodated the request.
Nicole
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Datascan
Great customer service, easy to use and affordable
CONSWe have multiple stores so it would be nice if they could be more easily linked. Could use an easier way to deal with financial aspects
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great software especially compared to others
The simplicity of the software. The ability to get an answer to a question right away through their service dept.
CONSThey are careful with releasing new features because they want to make sure there are no bugs with the release.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Pharmacy for Dummies
Ease of use, Easy to train new employees how to use. even with little experience they often catch on in a week or less. great customer service
CONSreport & daily numbers are sometimes difficult to decipher but can easily be fixed when you reach out to the customer service team
Reasons for switching to Winpharm
better all around value
Ed
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Best Pharmacy Software
I loved my experience especially with [SENSITIVE CONTENT HIDDEN]! She is an awesome and definitely is focused on making her clients happy!!
PROSI love the functionality and ease of use! This program feels like it was built custom for my pharmacy because it has numerous features that do not cost an arm and a leg. They also have great service in their call center to trouble shoot your problems.
CONSAlthough it has plenty of modern features the program just doesn’t look as appealing as it operates!
Alberto
Pharmaceuticals, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great Team
Overall our experience has been great. DataScan has assembled a professional and courteous team that is willing to go above and beyond to make our business thrive.
PROSWe changed our pharmacy operating system from a very user unfriendly system to DataScan. We have a good mix of employees that have used a variety of software systems and we all agreed that DataScan would work best for our needs. The speed and accuracy of the system are above our expectations, and the personalized responses that we have received from the Datascan Team have been unsurpassed. I would highly recommend DataScan to anyone looking for a new system or looking to upgrade an existing system.
CONSI would like to see a more robust inventory system.
Danielle
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
User friendly
It is helpful the way it interfaces with workflow.
PROSIt is very user friendly. I like the ability to run reports by insurance codes which is helpful with billing. I like the way it interfaces with workflow.
CONSFeel we have to update often. I know features are added but it's inconvenient at times.
Kerri
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2014
Winpharm is the easy part of running a pharmacy!
I am extremely satisfied with our choice of Winpharm as our pharmacy software vendor. I have been a pharmacist for 30 years and used to work as a relief "travelling" pharmacist for many different companies. I have had experience with almost all the big vendors out there. When I decided to open my own independent pharmacy over 3 years ago, I found Winpharm to be my number one choice after comparing multiple other vendors. I was able to talk with the company president, Kevin, who devoted his personal time to make sure all of my questions were answered. Being on the west coast, in Oregon, I was concerned about the long distance and difference in time zones, however those concerns never even came up. We have gotten excellent customer service and every issue is usually resolved in one phone call. I am forever grateful for choosing Winpharm/Datascan! Not only do we save money every month, we can and will add new services as our business continues to grow, including the POS system and other options that will help streamline our workflow and paperwork. The Winpharm software program is the most user-friendly system I have ever used, being window's based. I also love the ease of billing 3rd party insurance and a simple procedure to coordinate benefits for patients with more than one insurance. It was easy to learn how to use and also easy to train technicians to be self-sufficient in a short time. If I were starting over today, I wouldn't change anything and continue to be completely satisfied with Winpharm!
TINA
Pharmaceuticals
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
DATASCAN REVIEW
I DEAL WITH DATASCAN WHEN WE HAVE COMPUTER ISSUES. I FIND THE PEOPLE KNOWLEDGABLE AND HELPFUL. VERY PLEASANT AND POLITE AND OFFER SUGGESTIONS . THEY KNOW ALOT ABOUT COMPUTERS AND THE PHARMACY PROGRAM
PROSthe ease of the keys and how to ring sales and maintain sales inventory and product sold.
CONSThe credit card takes too long to process on 1 register and the receipt is very slow in printing. Also, to be able to shut receipt off at any given time, and to add gift receipt.
Sarah
Pharmaceuticals
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Best system on the market!
This software system helped streamline our day to day workflow, accomplish more in less time, and made it easy to run out business effectively.
PROSEasy to use and learn, excellent customer support and service, tons of features, always get quick answers from the support technicians
JASON
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
SIMPLE TO USE, LOW MONTHLY FEES, AND LOW UP FRONT COST. GREAT CUSTOMER SUPPORT AS WELL
VERY EASY TO LEARN AND IF I HAVE ANY QUESTIONS LOGAN AND THE CREW ARE THERE WITH THE ANSWER. MY UP FRONT COST AND MONTHLY FEES WERE MUCH LOWER THAN THE BIG NAME SOFTWARE VENDORS AND WINPHARM HAS BASICALLY THE SAME FEATURES FOR 1/2 THE COST OR LESS. USING DATASCAN WAS A NO BRAINER FOR US. THEY GOT US UP AND RUNNING AS A NEW PHARMACY AND WE PLAN TO STAY WITH THEM AS WE EXPAND.
CONSTHERE IS NOTHING THAT I ABSOLUTELY DO NOT LIKE ABOUT THE SOFTWARE. HOWEVER THERE ARE ALWAYS THINGS THAT WOULD SUIT SOME OF US A LITTLE BETTER. WE ARE A SPECIALTY PHARMACY AND DISPENSE A HIGH VOLUME OF NARCOTICS. IT WOULD BE A TIME SAVER IF WINPHARM WAS ABLE TO SEAMLESSLY CHECK OUR STATES PDMP WHILE FILLING NARCOTICS.
Vendor Response
We absolutely agree about a link to state PMP's --but the limitation comes from the states systems. Until they allow us to synchronize we are limited --but we look forward to that opportunity as well.
Replied June 2017
Russell
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Best Pharmacy Software with Trusted support safe
Personal feel, you get to know all the support staff
CONSAny Conversion is hard but they help you very step of the way
Mae
Pharmaceuticals, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Best platform around!
Inventory management is much easier and saves a lot of time and energy with Winpharm.
PROSThe dashboard is extremely useful. All staff members can easily monitor the dashboards to see which queues need to be worked on. With early preparation, our transition was pretty smooth. Another feature we like is our ability to message the doctors for new or refill prescriptions.
CONSI am not a fan of windows based software. It is more efficient to use software that does not require windows or using a mouse.
Reason for choosing Winpharm
Prime Rx had too many bells and whistles that we didn't need for our simple business.
Reasons for switching to Winpharm
Carepoint Guardian was outdated and lacked the latest technology features that most pharmacies have right now.
POLINA
Used free trial
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
Reviewed February 2016
VERY THOROUGH AND RELIABLE
I HAVE USED THIS SYSTEM FOR OVER TEN YEARS. IT IS NOT EASY TO LEARN, BUT I WOULD NOT SWITCH TO ANY OTHER SYSTEM. IT CONTAINS EVERYTHING NEEDED FOR ACCURATE BILLING, WHICH IS MOST IMPORTANT. IT DOESN'T FREEZE OR CRASH, NO DATA IS EVER LOST. TECH SUPPORT IS VERY GOOD.
Vendor Response
Over the last 10 years our system has evolved quite a bit. Today, its easier to learn, easier to use, and our training programs are second to none. Also, we have our training videos that are now available to all clients, so whether you want to learn how to do something better, how to get the most out of the system, or you need assistance in training new staff ---these videos will make the overall experience a night and day difference. We hope all clients are now utilizing these videos as well as taking advantage of our Optimization Training where our staff can walk you through a lot of the added features and customization that can help build your profits and your business --and many of these features are built in and FREE to you. We just need to get clients to take advantage of them. If you have any questions at all never hesitate to call us!
Replied February 2016
meir
Retail, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
AMAZING
Its an amazing software ...very easy to use and a very powerful back end repotting system, very helpful staff and friendly, and all custom programs are done so good and perfect
CONSits a bit old looking...it needs a nicer fresh fancy lookbut it is very up-to-date in the entire program
RON
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed November 2015
DATASCAN pharmacy system
spages pharmacy (saint james, ny) has been using this system for many years. I have worked on different systems and found datascan to be a little behind in offering/implementing new technology. datascan does keep current with new regulations and legal issues but they are sometimes slow in getting it out to the users. their customer service is supreme. we recently had an issue and they were on top of it and currently continue to monitor our situation.
Vendor Response
Datascan does pride itself on being ahead of the competition. We have update videos you can access to see the amazing amount of technology we offer ---and we can offer you a live software optimization training at no charge which we do for all clients, so you can really see the technology, automation, and start using all of the features that are built into the system for you.
Replied November 2015
sangita
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2017
Nice people who are ready to help. Don't have to wait long to get someone on the phone
Easy menu setup and easy to follow. Right click menus are helpful. Helpdesk extremely efficient. Dropdown menu is very uselful. Tend to use that a lot more.
CONSGet confused regarding flow
Vendor Response
We're so glad you joined the Datascan family! It's been a pleasure working with you and we hope to help support your pharmacy for many years to come!
Replied July 2017
Dylan
Pharmaceuticals, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great work
My pharmacy needs very complex data reports and rep has been great assisting us.
PROSReporting capabilities and customer service when it comes to building specific reports
CONSNo complaints so far. System is very organized.
Andrea
Pharmaceuticals, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great customer service
Very user friendly. Customer support is always efficient and helpful when needed.
CONSHave not been faced with any obstacles that the customer service team has not been quick to fix