wJewel

RATING:

4.8

(56)

About wJewel

WJewel Jewelry Store Management Software is a complete jewelry retail store management platform that streamlines and organizes retail store processes from purchasing to point-of-sale. It provides a fully-featured POS system that covers all facets of retail operations such as sales, appraisals, customer relationship management, inventory management, repair orders, AR/AP, scrap gold purchase, store credits, gift cards, salesman commission, banking, employee hours tracking and more. With WJewel, businesses can track sales, customer repairs, active customers, inventory, and purchases. Integration with Shopify or other business websites, RFID, and export to transfer to QuickBooks options are available. Other versions of Wjewel are available for jewelry wholesalers and manu...

wJewel Pricing

Contact Ishal Inc. for pricing details

Free trial: 

Available

Free version: 

Not Available

wJewel dashboard

wJewel Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for wJewel

1 - 5 of 56 Reviews

MEREDITH

Luxury Goods & Jewelry, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Best System for function and Price

Overall we have had a great experience with this system. It is cost-effective, easy to implement and the training of employees was also a smooth process. Customer support is always available and a quick response time. We have in many instances needed to adapt the program for our retail customers and EDI functions, and we have always been to reach out and make an update. We can keep track of items down to a very detailed level and track and manage inventory effectively. I would highly recommend this system.

PROS

Cost, Ease of setup, Customer Support, Item entry details.

CONS

Not fully customizable, Limited accounts receivable reports

Reasons for switching to wJewel

Easy of use, cost and we needed more functionality based on company growth

Vendor Response

Thank you. We can upgrade you to our latest version which is fully customizable. We appreciate you being a loyal client for over 10 years.

Replied November 2023

Joel

Luxury Goods & Jewelry, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Easy to use. Lots of features.

PROS

It is easy to use and intuitive. It has great support, when you call them up it email, your issues gets resolved or answered very quickly and efficiently. It is a big time saver.

CONS

They have lots of reports build it, but it does not connect to Crystal Reports.

Reason for choosing wJewel

Cost, customer service, ease of use, other customers reviews.

Vendor Response

Thank you

Replied December 2023

Rebecca

Luxury Goods & Jewelry, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2020

My thoughts on WJewel

It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee.

PROS

It is easy to find items in stock, manipulate the inventory, and add new products

CONS

It does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly.

Reason for choosing wJewel

WJewel is catered to the jewelry industry

Vendor Response

Customer did not want to share with us any QuickBooks info which made it almost impossible to integrate with it. We succeeded doing it anyway. All charges were disclosed to the office manager prior to signup, who decided not to share them with the owner.

Replied February 2020

Suzanne

Luxury Goods & Jewelry, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2021

wJewel Review

My overall experience is very positive. [SENSITIVE CONTENT HIDDEN] and his team are EXTREMELY responsive and helpful. When we discover elements of the system that are not perfect for us, we make our recommendations and the wJewel team will respond and make corrections for us immediately.

PROS

We like that this software has every possible necessary field for someone in the jewelry industry.

CONS

The software is not as user friendly as it could be. We are on a MAC system in our office so we need to toggle back and forth between using a MAC and a PC which can be complicated.

Reason for choosing wJewel

We liked the customer supper that we were going to receive.

Reasons for switching to wJewel

Quickbooks did not support our specific industry needs.

Vendor Response

Thank you.

Replied May 2021

Scott

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

A Real Game Changer

We are using the software with the Quickbooks integration. As a customer that has worked with the developer to build custom features, we have been impressed with wJewel and the willingness of the deveopment team to give us exactly what we need.

PROS

The software has some really nice features to manage memo and consignment in Retail Jewelry. Also, it has nice office automation tools to record recurring APs. Gold purchases are a breeze.

CONS

No real cons to mention. If we have a problem, the developer fixes it. They are happy to make the software do what we need it to do.

Reason for choosing wJewel

The customized features and ability to handle memo and consignment goods the way we want to manage them.

Reasons for switching to wJewel

Newer software technology. More flexible platform.

Vendor Response

Thank you Scott, we appreciate your feedback.

Replied February 2020