wJewel

wJewel

RATING:

4.75

(44)

About wJewel

WJewel Jewelry Store Management Software is a complete jewelry retail store management platform that streamlines and organizes retail store processes from purchasing to point-of-sale. It provides a fully-featured POS system that covers all facets of retail operations such as sales, appraisals, customer relationship management, inventory management, repair orders, AR/AP, scrap gold purchase, store credits, gift cards, salesman commission, banking, employee hours tracking and more. With WJewel, businesses can track sales, customer repairs, active customers, inventory, and purchases. Integration with Shopify or other business websites, RFID, and export to transfer to QuickBooks options are available. Other versions of Wjewel are available for jewelry wholesalers and manu...

wJewel Pricing

Contact Ishal Inc. for pricing details

Starting price: 

$100.00 per month

Free trial: 

Available

Free version: 

Not Available

wJewel dashboard
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wJewel Reviews

Overall Rating

4.75

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 44 reviews

Kimberly

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

My WJEWEL EXPERIENCE

Excellent support, very knowledgeable, always a pleasure and allows me to ask questions and feel confident.

Pros

Very professional appearance that leaves customers feeling comfortable and at ease with repairs and receipts that allow clear understanding. So many detail options that allow a company to start simple and grow with time and need.

Cons

I was a bit overwhelmed with so many options at first, but support is amazing and assisted with all questions.

Reasons for switching to wJewel

Needed more detail to my business in jewelry and a better support team.

Response from Ishal

Thank You.

Replied November 2022

Suzanne

Company size: 11-50 employees

Industry: Luxury Goods & Jewelry

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

May 2021

wJewel Review

My overall experience is very positive. [SENSITIVE CONTENT HIDDEN] and his team are EXTREMELY responsive and helpful. When we discover elements of the system that are not perfect for us, we make our recommendations and the wJewel team will respond and make corrections for us immediately.

Pros

We like that this software has every possible necessary field for someone in the jewelry industry.

Cons

The software is not as user friendly as it could be. We are on a MAC system in our office so we need to toggle back and forth between using a MAC and a PC which can be complicated.

Reasons for choosing wJewel

We liked the customer supper that we were going to receive.

Reasons for switching to wJewel

Quickbooks did not support our specific industry needs.

Response from Ishal

Thank you.

Replied May 2021

Rebecca

Company size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

February 2020

My thoughts on WJewel

It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee.

Pros

It is easy to find items in stock, manipulate the inventory, and add new products

Cons

It does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly.

Reasons for choosing wJewel

WJewel is catered to the jewelry industry

Response from Ishal

Customer did not want to share with us any QuickBooks info which made it almost impossible to integrate with it. We succeeded doing it anyway. All charges were disclosed to the office manager prior to signup, who decided not to share them with the owner.

Replied February 2020

Shimon

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Important software for our business.

Because of the support provided by Javid and his team, my overall experience is still very enjoyable.

Pros

Robust features and offers solutions for many of our daily work flow.

Cons

The learning curve is high, but with the short tutorials provided, the software is easily learned.

Reasons for switching to wJewel

No longer supported

Response from Ishal

Thank you

Replied August 2022

Scott

Company size: 11-50 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2020

A Real Game Changer

We are using the software with the Quickbooks integration. As a customer that has worked with the developer to build custom features, we have been impressed with wJewel and the willingness of the deveopment team to give us exactly what we need.

Pros

The software has some really nice features to manage memo and consignment in Retail Jewelry. Also, it has nice office automation tools to record recurring APs. Gold purchases are a breeze.

Cons

No real cons to mention. If we have a problem, the developer fixes it. They are happy to make the software do what we need it to do.

Reasons for choosing wJewel

The customized features and ability to handle memo and consignment goods the way we want to manage them.

Reasons for switching to wJewel

Newer software technology. More flexible platform.

Response from Ishal

Thank you Scott, we appreciate your feedback.

Replied February 2020

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