My WJEWEL EXPERIENCE

Excellent support, very knowledgeable, always a pleasure and allows me to ask questions and feel confident.

Pros

Very professional appearance that leaves customers feeling comfortable and at ease with repairs and receipts that allow clear understanding. So many detail options that allow a company to start simple and grow with time and need.

Cons

I was a bit overwhelmed with so many options at first, but support is amazing and assisted with all questions.

wJewel Review

My overall experience is very positive. [SENSITIVE CONTENT HIDDEN] and his team are EXTREMELY responsive and helpful. When we discover elements of the system that are not perfect for us, we make our recommendations and the wJewel team will respond and make corrections for us immediately.

Pros

We like that this software has every possible necessary field for someone in the jewelry industry.

Cons

The software is not as user friendly as it could be. We are on a MAC system in our office so we need to toggle back and forth between using a MAC and a PC which can be complicated.

My thoughts on WJewel

It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee.

Pros

It is easy to find items in stock, manipulate the inventory, and add new products

Cons

It does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly.

Important software for our business.

Because of the support provided by Javid and his team, my overall experience is still very enjoyable.

Pros

Robust features and offers solutions for many of our daily work flow.

Cons

The learning curve is high, but with the short tutorials provided, the software is easily learned.

A Real Game Changer

We are using the software with the Quickbooks integration. As a customer that has worked with the developer to build custom features, we have been impressed with wJewel and the willingness of the deveopment team to give us exactly what we need.

Pros

The software has some really nice features to manage memo and consignment in Retail Jewelry. Also, it has nice office automation tools to record recurring APs. Gold purchases are a breeze.

Cons

No real cons to mention. If we have a problem, the developer fixes it. They are happy to make the software do what we need it to do.