Overall we have had a great experience with this system. It is cost-effective, easy to implement and the training of employees was also a smooth process. Customer support is always available and a quick response time. We have in many instances needed to adapt the program for our retail customers and EDI functions, and we have always been to reach out and make an update. We can keep track of items down to a very detailed level and track and manage inventory effectively. I would highly recommend this system.

Cost, Ease of setup, Customer Support, Item entry details.

Not fully customizable, Limited accounts receivable reports

My overall experience is very positive. [SENSITIVE CONTENT HIDDEN] and his team are EXTREMELY responsive and helpful. When we discover elements of the system that are not perfect for us, we make our recommendations and the wJewel team will respond and make corrections for us immediately.

We like that this software has every possible necessary field for someone in the jewelry industry.

The software is not as user friendly as it could be. We are on a MAC system in our office so we need to toggle back and forth between using a MAC and a PC which can be complicated.

It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee.

It is easy to find items in stock, manipulate the inventory, and add new products

It does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly.

Fast & reliable service, easy to communicate

a little difficult to get a rep on line

We are using the software with the Quickbooks integration. As a customer that has worked with the developer to build custom features, we have been impressed with wJewel and the willingness of the deveopment team to give us exactly what we need.

The software has some really nice features to manage memo and consignment in Retail Jewelry. Also, it has nice office automation tools to record recurring APs. Gold purchases are a breeze.

No real cons to mention. If we have a problem, the developer fixes it. They are happy to make the software do what we need it to do.

great people to work with. always willing to help if you need it. and i especially like how they will customize and tweak the program to make it do things i would like it to do specifically for me

simple to learn and use. great value for the money

sometimes i wish things were worded a bit differently. but thats just symantics and a matter of getting used to program

Excellent support, very knowledgeable, always a pleasure and allows me to ask questions and feel confident.

Very professional appearance that leaves customers feeling comfortable and at ease with repairs and receipts that allow clear understanding. So many detail options that allow a company to start simple and grow with time and need.

I was a bit overwhelmed with so many options at first, but support is amazing and assisted with all questions.

all employees were able to learn in less then 3 weeks

ability to make the screen and fonts a little larger for touch screen purposes

wJewel seems to vary depending on the individual user and their particular needs and preferences.

design and customize me own jewelry pieces, such as necklaces, bracelets, and earrings. The app offers a variety of tools and to create their own unique designs, such as choosing from different colors, materials, and shapes. Once the design is complete

it easy for even non-designers to create their own unique jewelry pieces.

I’m please with it. Little of a learning curve but overall she does her job.

Lots of functions and service is great.

Occasionally little glitches but they get fixed fast.

Still getting everything set up into inventory and making labels. The software has a lot of features which do everything we need it to at the moment. Once we get the inventory system set up and in daily use, we will start to use it as a POS. Once that is complete, we will look into using it for bookkeeping as well. Not sure if it will do that, but I think it will. [sensitive content hidden] and his team have been very helpful with a few little issues as they have come up while we are still getting things arranged the way we want.

I like that it has a lot of functions - Inventory management, POS, CRM, etc.

The only issue I have run into so far is the inability to fully customize the labeling. [sensitive content hidden] and his team have helped me customize the tagging template as much as possible. We have found some work-arounds to get me closer to what I want, just not exactly what I want on the labeling.

Very easy to use. Easy to find and very organized.

Nothing is missing for me. I love the program.

Very easy to use. Everything from invoicing, putting in inventory levels, the accounting system, are integrated making business functions and analysis very straight forward and easy. There is also a seamless linking of everything in inventory to the web.

The older system that we have is written on a platform that does not allow us to cut and paste things from outside the program into the program.

WJewel is always receptive and quick to respond when needing support. When learning the program, they explained each feature step by step.

The software from WJewel allows you to do all aspects of business. Our company mainly uses it to track inventory, create invoices & end of month statements, track expenses, and enter payables.

I’d like to see more accounting features like a balance sheet.

The program helps with a full perspective on the daily, weekly, monthly and yearly production. The program has given the company a structure for success.

User friendly and has good tools to gain any info needed to function business.

I have been working with program for 8 years and really have no issues with program.

Beautiful

I have been using them for over 30 years they have the best customer support you can ask for

Not much to dislike because the program is catered to my needs