All wJewel Reviews
1-25 of 55 Reviews
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MEREDITH
Luxury Goods & Jewelry, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Best System for function and Price
Overall we have had a great experience with this system. It is cost-effective, easy to implement and the training of employees was also a smooth process. Customer support is always available and a quick response time. We have in many instances needed to adapt the program for our retail customers and EDI functions, and we have always been to reach out and make an update. We can keep track of items down to a very detailed level and track and manage inventory effectively. I would highly recommend this system.
PROSCost, Ease of setup, Customer Support, Item entry details.
CONSNot fully customizable, Limited accounts receivable reports
Reasons for switching to wJewel
Easy of use, cost and we needed more functionality based on company growth
Vendor Response
Thank you. We can upgrade you to our latest version which is fully customizable. We appreciate you being a loyal client for over 10 years.
Replied November 2023
Suzanne
Luxury Goods & Jewelry, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2021
wJewel Review
My overall experience is very positive. [SENSITIVE CONTENT HIDDEN] and his team are EXTREMELY responsive and helpful. When we discover elements of the system that are not perfect for us, we make our recommendations and the wJewel team will respond and make corrections for us immediately.
PROSWe like that this software has every possible necessary field for someone in the jewelry industry.
CONSThe software is not as user friendly as it could be. We are on a MAC system in our office so we need to toggle back and forth between using a MAC and a PC which can be complicated.
Reason for choosing wJewel
We liked the customer supper that we were going to receive.
Reasons for switching to wJewel
Quickbooks did not support our specific industry needs.
Vendor Response
Thank you.
Replied May 2021
Rebecca
Luxury Goods & Jewelry, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2020
My thoughts on WJewel
It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee.
PROSIt is easy to find items in stock, manipulate the inventory, and add new products
CONSIt does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly.
Reason for choosing wJewel
WJewel is catered to the jewelry industry
Vendor Response
Customer did not want to share with us any QuickBooks info which made it almost impossible to integrate with it. We succeeded doing it anyway. All charges were disclosed to the office manager prior to signup, who decided not to share them with the owner.
Replied February 2020
Herbert
Import and Export, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
WJewel
Fast & reliable service, easy to communicate
CONSa little difficult to get a rep on line
Vendor Response
Thank you
Replied November 2023
Scott
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
A Real Game Changer
We are using the software with the Quickbooks integration. As a customer that has worked with the developer to build custom features, we have been impressed with wJewel and the willingness of the deveopment team to give us exactly what we need.
PROSThe software has some really nice features to manage memo and consignment in Retail Jewelry. Also, it has nice office automation tools to record recurring APs. Gold purchases are a breeze.
CONSNo real cons to mention. If we have a problem, the developer fixes it. They are happy to make the software do what we need it to do.
Reason for choosing wJewel
The customized features and ability to handle memo and consignment goods the way we want to manage them.
Reasons for switching to wJewel
Newer software technology. More flexible platform.
Vendor Response
Thank you Scott, we appreciate your feedback.
Replied February 2020
John
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
our retailer jeweler review of wjewel
great people to work with. always willing to help if you need it. and i especially like how they will customize and tweak the program to make it do things i would like it to do specifically for me
PROSsimple to learn and use. great value for the money
CONSsometimes i wish things were worded a bit differently. but thats just symantics and a matter of getting used to program
Reasons for switching to wJewel
pricing was better with wjewel for renewing every year
Vendor Response
Thank you.
Replied March 2021
Kimberly
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
My WJEWEL EXPERIENCE
Excellent support, very knowledgeable, always a pleasure and allows me to ask questions and feel confident.
PROSVery professional appearance that leaves customers feeling comfortable and at ease with repairs and receipts that allow clear understanding. So many detail options that allow a company to start simple and grow with time and need.
CONSI was a bit overwhelmed with so many options at first, but support is amazing and assisted with all questions.
Reasons for switching to wJewel
Needed more detail to my business in jewelry and a better support team.
Vendor Response
Thank You.
Replied November 2022
alexandre
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
very reliable easy and powerful software
all employees were able to learn in less then 3 weeks
CONSability to make the screen and fonts a little larger for touch screen purposes
Reason for choosing wJewel
capability of customization
Reasons for switching to wJewel
customer support is excellent and software is very easy to learn and use
Vendor Response
Thank you.
Replied May 2021
marina
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Unlock Your Style with wJewel
wJewel seems to vary depending on the individual user and their particular needs and preferences.
PROSdesign and customize me own jewelry pieces, such as necklaces, bracelets, and earrings. The app offers a variety of tools and to create their own unique designs, such as choosing from different colors, materials, and shapes. Once the design is complete
CONSit easy for even non-designers to create their own unique jewelry pieces.
Vendor Response
thank you
Replied April 2023
John
Consumer Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Jewelry POS
I’m please with it. Little of a learning curve but overall she does her job.
PROSLots of functions and service is great.
CONSOccasionally little glitches but they get fixed fast.
Vendor Response
Thank you.
Replied November 2023
Joy
Retail, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Everything I need
Still getting everything set up into inventory and making labels. The software has a lot of features which do everything we need it to at the moment. Once we get the inventory system set up and in daily use, we will start to use it as a POS. Once that is complete, we will look into using it for bookkeeping as well. Not sure if it will do that, but I think it will. [sensitive content hidden] and his team have been very helpful with a few little issues as they have come up while we are still getting things arranged the way we want.
PROSI like that it has a lot of functions - Inventory management, POS, CRM, etc.
CONSThe only issue I have run into so far is the inability to fully customize the labeling. [sensitive content hidden] and his team have helped me customize the tagging template as much as possible. We have found some work-arounds to get me closer to what I want, just not exactly what I want on the labeling.
Reason for choosing wJewel
Connected Accounting and ERP and ALERE Manufacturing were not a good fit whatsoever. Genesis Total Solution could be set up to do what we needed, but it was not designed for a jewelry business and would need a lot of customization. wJewel was already set up to do exactly what we needed with very little customization. The only customization we have needed so far is on the labeling. Good fit for my little jewelry shop.
Vendor Response
Thank you.
Replied February 2023
David
Wholesale, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Very happy with the program I purchased. I would definitely recommend this program.
Very easy to use. Easy to find and very organized.
CONSNothing is missing for me. I love the program.
Vendor Response
Thank you.
Replied March 2023
Dan
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Newark Jewelers' Supply
Very easy to use. Everything from invoicing, putting in inventory levels, the accounting system, are integrated making business functions and analysis very straight forward and easy. There is also a seamless linking of everything in inventory to the web.
CONSThe older system that we have is written on a platform that does not allow us to cut and paste things from outside the program into the program.
Vendor Response
Thank You for being a loyal customer for over 10 years now. We can always upgrade your software and then you can copy and paste and a lot more.
Replied March 2021
David
Wholesale, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Complete Software
WJewel is always receptive and quick to respond when needing support. When learning the program, they explained each feature step by step.
PROSThe software from WJewel allows you to do all aspects of business. Our company mainly uses it to track inventory, create invoices & end of month statements, track expenses, and enter payables.
CONSI’d like to see more accounting features like a balance sheet.
Vendor Response
Thank you David. There is balance sheet and profit & loss, etc. in the system already. We will contact you to show you the option.
Replied July 2022
Francesco
Luxury Goods & Jewelry, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Best purchase to help organize all facets of the business
The program helps with a full perspective on the daily, weekly, monthly and yearly production. The program has given the company a structure for success.
PROSUser friendly and has good tools to gain any info needed to function business.
CONSI have been working with program for 8 years and really have no issues with program.
Reason for choosing wJewel
This program was referred to me through a vendor of our company that was also using the program with positive results.
Vendor Response
Thank you.
Replied March 2021
kamran
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy to work
Beautiful
PROSI have been using them for over 30 years they have the best customer support you can ask for
CONSNot much to dislike because the program is catered to my needs
Vendor Response
Thank you
Replied August 2023
David
Luxury Goods & Jewelry, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021