Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"very customizable to the way I want it to be. easy to use. "
"The software has some really nice features to manage memo and consignment in Retail Jewelry. Also, it has nice office automation tools to record recurring APs. Gold purchases are a breeze."
"ease of use customer support full of features, even those we did not think we needed ill we started using it."
Cons
"Sometimes it takes a little longer for customizations, but worth the wait"
"no real issues. minor bugs after upgrades. but those were fixed quickly. "
"THERE ARE NO REASONS TO NOT LIKE THIS SOFTWARE"
wJewel Reviews
Filter by:
February 2020
Scott from Glennpeter Jewelers
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
A Real Game Changer
We are using the software with the Quickbooks integration. As a customer that has worked with the developer to build custom features, we have been impressed with wJewel and the willingness of the deveopment team to give us exactly what we need.
Pros
The software has some really nice features to manage memo and consignment in Retail Jewelry. Also, it has nice office automation tools to record recurring APs. Gold purchases are a breeze.
Cons
No real cons to mention. If we have a problem, the developer fixes it. They are happy to make the software do what we need it to do.
Reasons for Choosing wJewel
The customized features and ability to handle memo and consignment goods the way we want to manage them.
Reasons for Switching to wJewel
Newer software technology. More flexible platform.

Response from Ishal
Replied February 2020
Thank you Scott, we appreciate your feedback.
March 2021
John from F.A.O. Enterprises, inc.
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
our retailer jeweler review of wjewel
great people to work with. always willing to help if you need it. and i especially like how they will customize and tweak the program to make it do things i would like it to do specifically for me
Pros
simple to learn and use. great value for the money
Cons
sometimes i wish things were worded a bit differently. but thats just symantics and a matter of getting used to program
Reasons for Switching to wJewel
pricing was better with wjewel for renewing every year

Response from Ishal
Replied March 2021
Thank you.
February 2020
Rebecca from Tastefairy Corporation
Company Size: 2-10 employees
Industry: Luxury Goods & Jewelry
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
February 2020
My thoughts on WJewel
It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee.
Pros
It is easy to find items in stock, manipulate the inventory, and add new products
Cons
It does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly.
Reasons for Choosing wJewel
WJewel is catered to the jewelry industry

Response from Ishal
Replied February 2020
Customer did not want to share with us any QuickBooks info which made it almost impossible to integrate with it. We succeeded doing it anyway. All charges were disclosed to the office manager prior to signup, who decided not to share them with the owner.
March 2021
Dan from Newark Jewelers Supply
Company Size: 2-10 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Newark Jewelers' Supply
Pros
Very easy to use. Everything from invoicing, putting in inventory levels, the accounting system, are integrated making business functions and analysis very straight forward and easy. There is also a seamless linking of everything in inventory to the web.
Cons
The older system that we have is written on a platform that does not allow us to cut and paste things from outside the program into the program.

Response from Ishal
Replied March 2021
Thank You for being a loyal customer for over 10 years now. We can always upgrade your software and then you can copy and paste and a lot more.
March 2021
Francesco from OGGI ENTERPRISES LLC
Company Size: 11-50 employees
Industry: Luxury Goods & Jewelry
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2021
Best purchase to help organize all facets of the business
The program helps with a full perspective on the daily, weekly, monthly and yearly production. The program has given the company a structure for success.
Pros
User friendly and has good tools to gain any info needed to function business.
Cons
I have been working with program for 8 years and really have no issues with program.
Reasons for Choosing wJewel
This program was referred to me through a vendor of our company that was also using the program with positive results.

Response from Ishal
Replied March 2021
Thank you.
March 2021
David from Parviz Designs
Company Size: 2-10 employees
Industry: Luxury Goods & Jewelry
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
SOFTWARE FOR THE JEWELERY IDUSTRY
Pros
The software understands the needs of our industry in detail. The reports help us understand where our revenue come from.
Cons
The new updated version of the program solved the shortcoming the old system had. It's a small company but they still manage to get back to us with any necessary customer care.

Response from Ishal
Replied March 2021
Thank you.
February 2020
Eyal from Dahan/Kallati jewelers
Company Size: 2-10 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Everything you need to Operate
Runs my entire operation, day in, day out.
Pros
WJewel programmers have the capability to adjust and customize anything you need. If you dream it, they can program it..
Cons
Sometimes it takes a little longer for customizations, but worth the wait

Response from Ishal
Replied February 2020
Thank you. We will continue to try to exceed your expectations.
February 2020
Barkev from De hago
Company Size: 2-10 employees
Industry: Luxury Goods & Jewelry
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Excellent software for our industry one of a kind
Very happy
Pros
I have been using ishals software program for over a 20 years He’s always on top of his game
Cons
I can’t really say anything bad There is always here in there adjusting according to your liking Like I said him and his team there to fix all the problems arise

Response from Ishal
Replied February 2020
Thank you.
March 2021
Ken from KGM industries
Company Size: 2-10 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Ken Ghaytanchi
It’s a great value for all the features it delivers.
Pros
It’s a great value compared to other programs and has many features of much more expensive software.
Cons
The learning curve for all the features are a little longer than anticipated

Response from Ishal
Replied March 2021
Thank you.
March 2021
Ryan from Ryan gems
Company Size: 2-10 employees
Industry: Luxury Goods & Jewelry
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Ryan gems
Pros
Very easy to use, very useful. Helps us keep track of all aspects of our business.
Cons
We have been very please with W jewel. I really cannot say anything bad about it!

Response from Ishal
Replied March 2021
Thank you.
January 2017
Mike from Malakov Diamonds
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Easy to use software with great after sales support
Using wjewel software is almost like having your in house computer programmers and IT support staff. Program is very easy to use and when needed wjewel developers are there to customize the software the way that works best for you. Very highly recommended
Pros
Ease of use. Great After sales support

Response from Ishal
Replied February 2020
Thank you.
February 2020
Elie from S. Kashi & Sons
Company Size: 11-50 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Jewelry Software
fast service
Pros
very customizable to the way I want it to be. easy to use.
Cons
no real issues. minor bugs after upgrades. but those were fixed quickly.
Reasons for Choosing wJewel
customizations

Response from Ishal
Replied February 2020
Thank you.
June 2016
Kathy from Boyack Jewelrs
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2016
Simple, easy to use and feature rich
We bought the software based on another jewelry store in our area who was very happy with it. It is simple to use, it has all the features that we could think of, and if there is questions they are there to answer it.
Pros
ease of use customer support full of features, even those we did not think we needed ill we started using it.
Cons
None that i can think of.

Response from Ishal
Replied February 2020
Thank you.
February 2020
arlene from makur
Company Size: 2-10 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2020
SOFTWARE WJEWEL
Pros
THE EASE AND EFFICIENCY IS THE REASON WE LIKE THIS SOFTWARE
Cons
THERE ARE NO REASONS TO NOT LIKE THIS SOFTWARE

Response from Ishal
Replied February 2020
Thank you.
February 2020
mansour from Jewellery
Company Size: 2-10 employees
Industry: Capital Markets
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
HAPPY
Pros
EASY TO WORK WITH AND DOES THE JOB YOU PAID FOR
Cons
NOTHING ALL IS GREAT WORKING WITH THIS PROGRAM IS GREAT

Response from Ishal
Replied February 2020
Thank you.
March 2021
ANEEL from MEGHANI ENTERPRISE LLC
Company Size: 1 employee
Industry: Consumer Goods
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
The best costumer service
Excellent
Pros
Great costumer service and the features of the software
Cons
Everything is good, especially the service and easy to use software

Response from Ishal
Replied March 2021
Thank you.
January 2012
Ali from Hash Jewelry
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2012
Great software, Great Support For Jewelry Industry
Very highly recommended.
Pros
We have been in the jewelry industry for over 25 years, and tried 2 other software packages before switching to this software. Ease of use and customer support are amazing, Software was designed by people who know the jewelry industry inside out, we did not have to adapt to the software, the software adapted to our needs. Return on investment has been great.
Cons
The look is not as sexy as some other packages I have seen, but the richness of the features included and ease of customization and the lower overall cost more than compensate for that.

Response from Ishal
Replied February 2020
Thank you.
January 2012
Pete from Sparkle Jewels
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2012
BEST SOFTWARE WE HAVE COME ACROSS SO FAR
The attention that the programmers give to the system makes for a program that is current with technology as well as flexible to changes. The support that is given by the staff is an invaluable asset to have. Even after many years, we are still exploring new features to help our business on a daily basis. I have been so happy with this program!
Pros
Very user friendly, customizable options and reports, works with every aspect of the business. Very flexible system that everyone in our company can use.
Cons
I have none

Response from Ishal
Replied February 2020
Thank you.
February 2020
radhika from Ajay Diam iNc
Company Size: 2-10 employees
Industry: Luxury Goods & Jewelry
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
February 2020
Product Review
It was very average.
Pros
It is a good software for the value you pay .
Cons
It needs a lot of correction and customization before it can be used for business.

Response from Ishal
Replied February 2020
Thank you for the feedback.
January 2012
John from JK Jewelers
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2012
Customized for all my needs, Excellent customer service!
Great customer service, and a great product!
Pros
Our entire office runs so much more efficiently now. Each piece of the software was customized to exactly what we needed. So easy to learn, too. We couldn't go back!
Cons
none - all our concerns were fixed quickly!

Response from Ishal
Replied February 2020
Thank you.
June 2016
David from Accent Jewelers
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
June 2016
Support and features are everything and wJewel has the best of both
We have been using the software for nearly a year. It is a feature-rich software, and if we need any customization, they are there to help at a very reasonable price.

Response from Ishal
Replied February 2020
Thank you.
January 2012
ed from elie international
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2012
Great
Highly recomend him.
Pros
We have been very happy with thier product and service. JAvid is always there when we need him.
Cons
No cons. Have not had any problems.

Response from Ishal
Replied February 2020
Thank you.