XERA POS software


19 reviews(4.0/5)
19 reviews(4.0/5)

XERA POS offers restaurant POS capabilities, enabling operators to achieve efficiency and simplicity. It includes a customizable table layout screen that shows users a map of the restaurant. With this screen, users can attach tables, mark which tables are occupied and move tables from one section of the restaurant to another.

XERA POS allows users to customize the table layout screen to include items such as a counter, and they can divide the restaurant area into different sections.

This software also includes tools for customer and inventory management. In the POS system, users can see the number left of any item in the system. When restaurants run out of a menu item, users can click the item to see suggested alternatives.

XERA POS is an on-premise, Windows-based system. It can be integrated with Aldelo Touch which is an iPad-based restaurant POS system. This software is licensed per terminal per month. XERA POS customers have access to 24/7 technical support.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows 8 , Windows 10

19 Reviews of XERA POS

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  • Bradley from Ekkamai Thai Restaurant

    June 2018

    Just awful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy enough to use, once very good for it's time but now it's way dated. It runs on windows hardware which is nice but they have been pushing this same spaghetti code for years so it needs a rewrite.

    Cons

    Support is awful now. Takes forever to get to someone on the phone.
    They don't do proper software lifecycle. Forget about product version numbers, they make all kinds of changes and keep the same version number. No changelogs. They fix one thing then break another, then try to fix it again all with the same version number.
    The software still runs in 800x600. So many bugs without fixes and you let them know and they don't do anything about it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lea from Hawthorne's Backyard

    June 2018

    Always breaks down , customer service very unhelpful, I think they know it's crap and have given up

    Ease-of-use
    Functionality
    Quality
    Support

    It's worked on and off for the last 5 years or so but it's always something. It causes a tremendous amount of stress

    Pros

    I like when it works, but it's not as often as I'd like for the amount we use it. It's fairly easy to navigate but that's only when it works. I wish I could say more positive things but that's all I've got.

    Cons

    Almost always getting stuck with a system that malfunctions. Once they fix one thing another pops up. Spent too much money on this

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Leah from OLC Foods

    June 2018

    Overall I like the software itself and there are updates constantly being made. Good for restaurants

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very user friendly. Easy to navigate. Lots of useful reports. Easy to train new people.

    Cons

    First of all, tech support should get 0 stars. They are of NO help and any issue you have their go-to answer for you is "Oh it's your computer, it's your hardware and we can't help". Save your money on tech support and find it somewhere else. Also, the system will be unreliable at times so make sure you have a back up credit card machine and order taking pads for your servers because when it goes down, it's DOWN.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Very good for quick service restaurants.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have been using Aldelo for three years and it makes it really easy to connect the front of the house and the back of the house. Orders go in easy and the menu items are easily customizable for your benefit.

    Cons

    Some reports are very general and could use some advance features. It sometimes crashes and meanwhile tech support is 24/7 and good, when it comes to networks or OS issues they stay clear and you have to look for additional tech help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Aldelo helps restaurant operators

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simple, fast, and easy

    Pros

    Easy order taking process, inventory control, financial accountability, is simple, fast, and easy to order and to pay.

    Cons

    Allow rapid changes by tax regulations as VAT. The technical support must be . Advertising must be increased

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jimmi from Crystal Technologies Ltd.

    Number of employees: 11-50 employees

    April 2018

    Easy to use and cost friendly and I would highly recommend for start up businesses.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great user interface requiring little post training.
    Very diverse in terms of functionality allowing for customization to best fit the restaurants needs and requirements .
    Very good support with nice responses and staff willing to help

    Cons

    A few crashes here and there but what I don't like is the support if the issue is an OS or network issue its as if they don't want to help or are not capable because they try and avoid the issue altogether

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Not at all user friendly. Customer service is not great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The touch screen system is nice. The receipt printed clearly. Easy to start daily business. Adjustments could be made

    Cons

    Tech support is less than helpful. System outages are frequent. It is not user friendly. ALWAYS had issues getting cash to balance showing huge overages.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Carlos from Restaurants

    Number of employees: 11-50 employees

    March 2018

    Program works fine until it crashes..Then good luck.getting help after your 1st year.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Got an education on the restaurant POS system industry.. Very uninspiring indeed. Very few players with quality products. Everyone wants to process money transaction and software is becoming irrelevant.

    Pros

    Relatively easy to set up and make continual changes. Give you lots of adaptability. Lots of modifiers and preset menu items, especially for pizzarias.

    Cons

    They will shut your license down if you can't make a payment. I had a returned NSF and they gave no warning about pending shutdown. When i realized that payment was not made I tried calling right away and they DO NOT ACCEPT credit Cards for immediate payment. In the meantime, I was shut out of the system. They did not care. I had to pay wire transfer and wait until everything cleared on their part before being restored, took a total of 9 days. Can you afford that??. Any thing that is wrong from a network they will not fix or give any help, just pass the buck..Must pay for customer service after your term is up. Overall a very BAD customer service experience with them. Looking for a replacement ASAP. Will NOT recommend to anyone.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Salvatore from Dominics Italian Restaurant

    Number of employees: 11-50 employees

    February 2018

    Aldelo for the last 10 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very user friendly

    Pros

    Aldelo makes it really easy to connect the front of the house and the back of the house. Orders go in easy and POS crashes are few. Tech support is 24/7

    Cons

    Some reports are very general, could use some advance features. Tech support is good, but when it comes to networks or OS issues they stay clear.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tore from Dominic's Italian Restaurant

    Number of employees: 11-50 employees

    August 2017

    Our POS for the last 10 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use

    Pros

    The ease of use and training. We use this POS in a few of our restaurants. Customer support is always willing to help.

    Cons

    Some of the reporting options are generic and not customize-able to some of our needs. Hardware is usually replaced and not repaired.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gabriel from Maestro Food Group LLC

    Number of employees: 11-50 employees

    May 2017

    It CAN be a good POS, but not worth the money I paid

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saves time compared to writing out tickets and keeping count at the end of the night.

    Pros

    I can customize the menu items pretty well from the instant that the server clicks that button, when I don't have the problems listed below it functions as a pretty good POS system, its a shame that we have been using it for so long (10+ years) and they still can't seem to get their act together on these things.

    Cons

    Customer Support is 24/7, except for a holiday I called and they were closed (I don't know if its every holiday), I don't like that if windows updates itself it completely throws the program off and I have to call my computer guy (because apparently tech support that I paid money) for can't help me on everything related to the system, I don't like the slow response of the POS which can be a killer during rush hour and that I have to click the screen many, many times for a single task, another time killer. Sometime a single card transaction gets stuck in their Credit Card processing program which shuts all cards down after a while and if you don't already know how to fix it yourself be prepared to be put on hold as the 25th caller in line on a weekend.

    Review Source: Capterra
  • Michael from Osaka Steak House

    Number of employees: 51-200 employees

    September 2016

    Compare at price and reliability

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used many different POS systems in food industry. None of the POS comes at price you pay for Aldelo period. Not only that, 24/7 support is always good to have and never had any issues with program by itself. "Offline Mode" is a must for any POS and of course Aldelo has it. Very intuitive, ease of use and self explained software. Don't be fool by any other POS where they will try to sell you their product and talk Aldelo down as most of sales person will do. I have had experienced with MICROS (best for huge Corporation), Aloha (Good but too expensive), Cake (from Sysco! Really?) known for most horrible customer service and I have no idea why I'm even mentioning their name here. TouchBistro(best for IPAD integration but not too good for stationary places) etc...

    Pros

    As long as you have good hardware on it you are very pleased!

    Cons

    Make sure your computer has a large memory and fast processor. If not, most of your issues will come from that not the PROGRAM!

    Review Source: Capterra
  • Jack from PARIS

    Specialty: Restaurant

    July 2016

    We used this software before switching to a different POS.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how they implemented some cloud functionality this time - it wasn't perfect but it was a step up. We used their prior iteration (Aldelo) and they improved a lot of things to bring it into this century. The cost is not that bad considering what Aldelo would run you. The reporting it gives you is flexible and nice.

    Cons

    The interface is pretty ugly, and it is not that easy to learn. It also crashed for us a lot - reliability is a huge concern. Other POS systems have more that you can do in the cloud - which is very handy for a manager to be able to solve problems remotely. I also wish I could use it on more types of hardware than they offer.

  • Salvatore from Angelina's

    January 2016

    Does everything I need to run my business

    Ease-of-use
    Quality
    Support

    Pros Affordable Easy to use Perfect for full service environment Compatible with almost all PC hardware out there Easy to train staff 365/24 hour support Reseller HeLa POS did my install ...5 star service www.HelaPOS.com

    Review Source: Capterra
  • Jason from Restaurant Freedom

    October 2015

    Good Techniques for Fast Service

    Ease-of-use
    Quality
    Support

    Aldelo is the beat Restaurant Software, Restaurant POS, and Payment Processing solutions . i used the software really fast services it is.

    Review Source: Capterra
  • James from Aldelo for Restaurants

    October 2015

    "easy and quick service Restaurants"

    Ease-of-use
    Quality
    Support

    I purchased my framework from Vitabyte and it has been great. The staff is incredible and the Techs are savvy. On top of all that you can converse with the CEO on the off chance that you need Best organization for Adelo pos XERA POS and Aldelo Touch

    Review Source: Capterra
  • Robert from Restaurant Freedom

    August 2015

    Limit your re-activation

    Ease-of-use
    Quality
    Support

    Aldelo has gone too far with their policies in an effort to protect themselves from license theft. Aldelo limits the number of times that you can activate a software license. Usually two or three times. This is not normally a problem except that changing anything in your workstation will de-activate the license. Simply changing the name of your network neighborhood de-activates the license. Replacing a video card or changing the amount of memory -- deactivated. Performing any sensible maintenance or repair or upgrade to your workstation prompts a re-activation, and Aldelo wants you to pay for another license. I do not disagree that they have a right to be paid for every copy of their software that is in use. But their customers have a right to legitimately use that licensed copy, and this is denied by Aldelo. My advice is to consider that you will be paying for re-activating your licenses and should consider that the software will cost you much more than the advertised price in the long run.

    Review Source: Capterra
  • jerry from waverly diner

    February 2015

    best software for quick service

    Ease-of-use
    Quality
    Support

    Bought software from Vitabyte it's awesome works great service is spectacular

    Review Source: Capterra
  • Reynold from The Barn In closters

    February 2015

    Best system for Bars and Quick Service Resteraunts

    Ease-of-use
    Quality
    Support

    I bought my system from Vitabyte and it has been awesome. The staff is great and the Techs are smart. On top of all that you can talk to the CEO if you want Best company for Adelo pos XERA POS and Aldelo Touch

    Review Source: Capterra
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