Value for Money
Easy enough to use, once very good for it's time but now it's way dated. It runs on windows hardware which is nice but they have been pushing this same spaghetti code for years so it needs a rewrite.
Support is awful now. Takes forever to get to someone on the phone.
They don't do proper software lifecycle. Forget about product version numbers, they make all kinds of changes and keep the same version number. No changelogs. They fix one thing then break another, then try to fix it again all with the same version number.
The software still runs in 800x600. So many bugs without fixes and you let them know and they don't do anything about it.