--- title: "Aldelo Express POS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Aldelo Express POS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Aldelo Express POS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/xera-pos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / [Aldelo Express POS](https://www.softwareadvice.com/retail/xera-pos-profile/) / Aldelo Express POS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/xera-pos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/xera-pos-profile/alternatives/) # Aldelo Express POS User Reviews ## Reviews summary - Overall rating: 3.3/5 - Total reviews: 22 ### Secondary ratings - Ease of use: 3.5/5 - Customer support: 2.9/5 - Value for money: 2.7/5 - Functionality: 3.1/5 ### Rating distribution - 5 stars: 7 reviews (32%) - 4 stars: 5 reviews (23%) - 3 stars: 2 reviews (9%) - 2 stars: 3 reviews (14%) - 1 star: 5 reviews (23%) ### Most mentioned pros - Too many new POS software right now that better than Xera. Except you are limited budget, you should consider other POS. ## Aldelo Express POS customer reviews Showing reviews 1-22 of 22 (page 1). ### Aldelo for the last 10 years - Overall rating: 4/5 - Reviewer: Salvatore T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Aldelo makes it really easy to connect the front of the house and the back of the house. Orders go in easy and POS crashes are few. Tech support is 24/7 #### Cons Some reports are very general, could use some advance features. Tech support is good, but when it comes to networks or OS issues they stay clear. --- ### Easy to use and cost friendly and I would highly recommend for start up businesses. - Overall rating: 5/5 - Reviewer: Jimmi N. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great user interface requiring little post training. Very diverse in terms of functionality allowing for customization to best fit the restaurants needs and requirements . Very good support with nice responses and staff willing to help #### Cons A few crashes here and there but what I don't like is the support if the issue is an OS or network issue its as if they don't want to help or are not capable because they try and avoid the issue altogether --- ### It CAN be a good POS, but not worth the money I paid - Overall rating: 2/5 - Reviewer: Gabriel V. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Saves time compared to writing out tickets and keeping count at the end of the night. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I can customize the menu items pretty well from the instant that the server clicks that button, when I don't have the problems listed below it functions as a pretty good POS system, its a shame that we have been using it for so long (10+ years) and they still can't seem to get their act together on these things. #### Cons Customer Support is 24/7, except for a holiday I called and they were closed (I don't know if its every holiday), I don't like that if windows updates itself it completely throws the program off and I have to call my computer guy (because apparently tech support that I paid money) for can't help me on everything related to the system, I don't like the slow response of the POS which can be a killer during rush hour and that I have to click the screen many, many times for a single task, another time killer. Sometime a single card transaction gets stuck in their Credit Card processing program which shuts all cards down after a while and if you don't already know how to fix it yourself be prepared to be put on hold as the 25th caller in line on a weekend. --- ### Compare at price and reliability - Overall rating: 5/5 - Reviewer: Michael C. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I've used many different POS systems in food industry. None of the POS comes at price you pay for Aldelo period. Not only that, 24/7 support is always good to have and never had any issues with program by itself. "Offline Mode" is a must for any POS and of course Aldelo has it. Very intuitive, ease of use and self explained software. Don't be fool by any other POS where they will try to sell you their product and talk Aldelo down as most of sales person will do. I have had experienced with MICROS (best for huge Corporation), Aloha (Good but too expensive), Cake (from Sysco! Really?) known for most horrible customer service and I have no idea why I'm even mentioning their name here. TouchBistro(best for IPAD integration but not too good for stationary places) etc... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As long as you have good hardware on it you are very pleased! #### Cons Make sure your computer has a large memory and fast processor. If not, most of your issues will come from that not the PROGRAM! --- ### Very good for quick service restaurants. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have been using Aldelo for three years and it makes it really easy to connect the front of the house and the back of the house. Orders go in easy and the menu items are easily customizable for your benefit. #### Cons Some reports are very general and could use some advance features. It sometimes crashes and meanwhile tech support is 24/7 and good, when it comes to networks or OS issues they stay clear and you have to look for additional tech help. --- ### Program works fine until it crashes..Then good luck.getting help after your 1st year. - Overall rating: 3/5 - Reviewer: Carlos D. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Got an education on the restaurant POS system industry.. Very uninspiring indeed. Very few players with quality products. Everyone wants to process money transaction and software is becoming irrelevant. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Relatively easy to set up and make continual changes. Give you lots of adaptability. Lots of modifiers and preset menu items, especially for pizzarias. #### Cons They will shut your license down if you can't make a payment. I had a returned NSF and they gave no warning about pending shutdown. When i realized that payment was not made I tried calling right away and they DO NOT ACCEPT credit Cards for immediate payment. In the meantime, I was shut out of the system. They did not care. I had to pay wire transfer and wait until everything cleared on their part before being restored, took a total of 9 days. Can you afford that??. Any thing that is wrong from a network they will not fix or give any help, just pass the buck..Must pay for customer service after your term is up. Overall a very BAD customer service experience with them. Looking for a replacement ASAP. Will NOT recommend to anyone. --- ### Please read before you loose your business - Overall rating: 1/5 - Reviewer: Albi G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I would not spend a dime, I was forced to upgrade to a new version with bugs that their team cannot fix. After paying tech guys 1000 dollars they tell me that some users get unlucky and have to reverse the version(go back to the old one). Pay the guys again, now the database was corrupted because so many crashes and jet compacts. On the phone for 2 hours and no response, which you have to pay 800 a year for. At the same time they are pushing aldelo Pay. They can’t fix a bug but they want me to trust them with costumers information and money. Wish you the best #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Basic order entry service, worked for a year with the occasional daily crash. #### Cons It is very evident that the development team can’t keep up with the operating system. Every time there is a upgrade the software starts to bog down and crash . I have used aldelo for 8 years and it’s finally time to say farewell. #### Reasons for choosing Aldelo Express POS Local installer #### Reasons for switching to Aldelo Express POS Aldelo should not be in this industry --- ### Not at all user friendly. Customer service is not great. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The touch screen system is nice. The receipt printed clearly. Easy to start daily business. Adjustments could be made #### Cons Tech support is less than helpful. System outages are frequent. It is not user friendly. ALWAYS had issues getting cash to balance showing huge overages. --- ### Just bad.... - Overall rating: 1/5 - Reviewer: elad m. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I am trying to cancel our subscription for a while, no lack for now. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly I really have nothing good to write I really tried. #### Cons Poor customer service, impossible to cancel, rude people... and the platform itself is very outdated, lack in features and expensive and required a very long commitment --- ### Just awful - Overall rating: 1/5 - Reviewer: Bradley P. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy enough to use, once very good for it's time but now it's way dated. It runs on windows hardware which is nice but they have been pushing this same spaghetti code for years so it needs a rewrite. #### Cons Support is awful now. Takes forever to get to someone on the phone. They don't do proper software lifecycle. Forget about product version numbers, they make all kinds of changes and keep the same version number. No changelogs. They fix one thing then break another, then try to fix it again all with the same version number. The software still runs in 800x600. So many bugs without fixes and you let them know and they don't do anything about it. --- ### Great tech support from POS Nation - Overall rating: 4/5 - Reviewer: Linda P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, adding Aldelo for Restaurants has been an incredible upgrade. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Aldelo is very easy for new employees to learn. Aldelo's "training mode" helps management onboard new employees quickly. #### Cons Back Office can be somewhat difficult to navigate. This may be due to our menus numerous modifiers. Reports are more generic than I would like. #### Reasons for switching to Aldelo Express POS Restaurant Express was unable to handle the detailed modifiers of our menu. --- ### Always breaks down , customer service very unhelpful, I think they know it's crap and have given up - Overall rating: 1/5 - Reviewer: Lea K. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered It's worked on and off for the last 5 years or so but it's always something. It causes a tremendous amount of stress #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like when it works, but it's not as often as I'd like for the amount we use it. It's fairly easy to navigate but that's only when it works. I wish I could say more positive things but that's all I've got. #### Cons Almost always getting stuck with a system that malfunctions. Once they fix one thing another pops up. Spent too much money on this --- ### We used this software before switching to a different POS. - Overall rating: 2/5 - Reviewer: Jack L. - Industry: Restaurants - Product usage: Used unspecified for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1.5/5 - Customer support: 1.5/5 - Functionality: 2.5/5 #### Pros I like how they implemented some cloud functionality this time - it wasn't perfect but it was a step up. We used their prior iteration (Aldelo) and they improved a lot of things to bring it into this century. The cost is not that bad considering what Aldelo would run you. The reporting it gives you is flexible and nice. #### Cons The interface is pretty ugly, and it is not that easy to learn. It also crashed for us a lot - reliability is a huge concern. Other POS systems have more that you can do in the cloud - which is very handy for a manager to be able to solve problems remotely. I also wish I could use it on more types of hardware than they offer. --- ### Updated Aldelo POS with subscription model - Overall rating: 4/5 - Reviewer: Hiro T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is ok for small or medium size business. But the feature is limited as the integration. Too many new POS software right now that better than Xera. Except you are limited budget, you should consider other POS. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Not sure if it is still exist. However, we did the free trial. iPad or Android based. You can buy your own hardware, so it is definitely cheaper than Toast and etc. #### Cons Features is limited for now. They keep adding. It is cloud based and has no redundancy if you are out of internet. The printer has to be ethernet based. I am not sure if the printer can handle "too busy" environment because it has no print server. --- ### Restaurant owner - Overall rating: 2/5 - Reviewer: Abdo F. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered There are a lot of problems, with Aldello, the first thing they have the biggest liars sale people, they told a lower rate, but once you get your bill, you will see a huge difference, you will be charged double what the sale person said, and the software is ok, but I don’t like it because it open the drawer after credit card transactions, and tip adjustment is not easy, it opens the drawer on each ticket adjustment. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Actually I don’t like this software it opens the drawer on each transaction even on the credit cards or when you adjust the tip. #### Cons It is ok, but it is not good at all . The most frustrating thing is when their sale person lies to you about the rates, and once you sign with him, he doesn’t answer his phone, and when you talk to the customer service about the issue, they tell you to contact the person you sign up with. --- ### Difficult to use - Overall rating: 1/5 - Reviewer: Tuyen C. - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Need to simplify user experience Fix all the bugs #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Very motivating sales staff, very accommodating and friendly sales man, price is also reasonable, delivery on time. #### Cons An incompleted software, so much bugs, no after sales service, too much step to open, enter items and close tickets, especially feel too complicated at rush hour. --- ### Overall I like the software itself and there are updates constantly being made. Good for restaurants - Overall rating: 4/5 - Reviewer: Leah R. - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The software is very user friendly. Easy to navigate. Lots of useful reports. Easy to train new people. #### Cons First of all, tech support should get 0 stars. They are of NO help and any issue you have their go-to answer for you is "Oh it's your computer, it's your hardware and we can't help". Save your money on tech support and find it somewhere else. Also, the system will be unreliable at times so make sure you have a back up credit card machine and order taking pads for your servers because when it goes down, it's DOWN. --- ### Aldelo helps restaurant operators - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used other for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple, fast, and easy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy order taking process, inventory control, financial accountability, is simple, fast, and easy to order and to pay. #### Cons Allow rapid changes by tax regulations as VAT. The technical support must be . Advertising must be increased --- ### POS MADE EASY - Overall rating: 5/5 - Reviewer: Kevin G. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Product is extremely easy to use and makes tracking inventory and ring up sales a breeze. #### Cons System has much to offer and takes a little time to learn how to navigate. --- ### Does everything I need to run my business - Overall rating: 5/5 - Reviewer: Salvatore C. - Product usage: Used unspecified for unspecified - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered Pros Affordable Easy to use Perfect for full service environment Compatible with almost all PC hardware out there Easy to train staff 365/24 hour support Reseller HeLa POS did my install ...5 star service www.HelaPOS.com #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Good Techniques for Fast Service - Overall rating: 5/5 - Reviewer: Jason T. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered Aldelo is the beat Restaurant Software, Restaurant POS, and Payment Processing solutions . i used the software really fast services it is. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### best software for quick service - Overall rating: 5/5 - Reviewer: jerry M. - Product usage: Used unspecified for unspecified - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered Bought software from Vitabyte it's awesome works great service is spectacular #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- Aldelo Express POS Reviews, Pros and Cons - 2026 Software Advice