Overall we're very happy with this system, they are responsive and making regulars upgrades and improvements regularly.

Not only is this software specifically designed for use by wineries, it also offers a great wine club solution and the ability to book reservations. When we were looking for a new point of sale solution many needed to have 'add-ins' to solve all of our needs. Xüdle does it all and offers great support when we have questions or need help.

We're still adapting to the system after 10+ years with our old system. We were used to being able to export any type of data we could think of for slicing/dicing in excel. While we can export many reports it isn't quite as flexible as we were used to.

We have been very happy with our Xudle experience. Starting from the beginning, Xudle has a very organized and formal onboarding system that is handled in-house with key staff members who help you set up and customize your system, while guiding you through the training along the way. We moved to Xudle because it is designed to make the user experience intuitive and efficient. Compared with other winery POS systems we've used, this system truly simplifies the process to minimize the clicks/screens and speed up the process. This reduces errors and provides a more streamlined and professional customer experience. In addition, the Wine Club and shipping tools are robust, yet streamlined to provide an efficient process and low risk of errors. Finally, unlike past POS systems that had you email your database from within the system using somewhat wonky formatting and cumbersome processes, Xudle integrates with the experts (we use Mail Chimp) making the email process more efficient, glitch-free, and more professional.

Xudle is organized differently than other POS systems (which of course is why we moved to it). However, this has been challenging at times to find reports or trouble shoot issues on the back end. They have an online help desk which has some information, but it is sometimes hard to find what I'm looking for. However customer service has been very patient and responsive to my many questions and requests . Also, we are one of their first customers in WA, so there have been a couple of features that we have needed that hadn't been built into the system because they weren't necessary in other markets. Again, customer service has been excellent and they have literally built and uploaded the needed changes within days. Very impressive.

Horrible. From launch to back end support, our customer service representative has been annoyed with even our smallest of questions. The services offered are nice but don't ask for help unless you like being forwarded to a generic support database. For such a premium, that is unacceptable.

Integration with the new POS, in-store system.

For the price, customer support could have a better attitude.

We like their customer service and they are always willing to make changes to their system to make the program run better for our business. Overall we are pretty happy

Club management Ability for customers to easily add to a club shipment Back office is very easy to use

Wish you could change orders from pick up to ship and visa versus Would be nice to have 6 bottle volume discount on clubs More customization in reservations system

The support staff is EXCELLENT! They are quick to respond and are always willing to help us either create a new element to our software or make changes & fix issues we may be having.

Once familiar with the software, program, the processes, and steps to take within this software to perform a particular task it has proven to be an excellent product for us to use. We, as a growing, fast paced, ever changing business in the wine industry, Xudle has implemented and created many avenues for us to calculate sales, track inventory, and help manage our very large wine club accurately.

The Point of Sale (the front end) sometimes has too many steps to take to have something entered correctly. This really only applies to, for instance, an exchange or credit.....however, steps and measures have been taken to minimize these steps.