About Xüdle

Xudle is a cloud-based winery solution that helps businesses manage clubs, point of sale (POS), eCommerce, event registrations, inventory, and more on a centralized platform. It enables staff members to access a single view of club members & customers' sales and purchasing processes across tasting rooms, events, online platforms, or via the wine club.


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Supported Operating System(s):

21 Reviews of Xüdle

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(8)

8

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

February 2019

User Profile Picture

Elizabeth (Liz) from Michigan Wine Foundation

Verified Reviewer

Company Size: 51-200 employees

Industry: Wine and Spirits

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

very pleased

Overall we're very happy with this system, they are responsive and making regulars upgrades and improvements regularly.

Pros

Not only is this software specifically designed for use by wineries, it also offers a great wine club solution and the ability to book reservations. When we were looking for a new point of sale solution many needed to have 'add-ins' to solve all of our needs. Xüdle does it all and offers great support when we have questions or need help.

Cons

We're still adapting to the system after 10+ years with our old system. We were used to being able to export any type of data we could think of for slicing/dicing in excel. While we can export many reports it isn't quite as flexible as we were used to.

July 2018

Jennifer from Armstrong Family Winery, LLC

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

Intuitive, comprehensive system that provides a one-stop solution for winery management

Pros

We have been very happy with our Xudle experience. Starting from the beginning, Xudle has a very organized and formal onboarding system that is handled in-house with key staff members who help you set up and customize your system, while guiding you through the training along the way. We moved to Xudle because it is designed to make the user experience intuitive and efficient. Compared with other winery POS systems we've used, this system truly simplifies the process to minimize the clicks/screens and speed up the process. This reduces errors and provides a more streamlined and professional customer experience. In addition, the Wine Club and shipping tools are robust, yet streamlined to provide an efficient process and low risk of errors. Finally, unlike past POS systems that had you email your database from within the system using somewhat wonky formatting and cumbersome processes, Xudle integrates with the experts (we use Mail Chimp) making the email process more efficient, glitch-free, and more professional.

Cons

Xudle is organized differently than other POS systems (which of course is why we moved to it). However, this has been challenging at times to find reports or trouble shoot issues on the back end. They have an online help desk which has some information, but it is sometimes hard to find what I'm looking for. However customer service has been very patient and responsive to my many questions and requests . Also, we are one of their first customers in WA, so there have been a couple of features that we have needed that hadn't been built into the system because they weren't necessary in other markets. Again, customer service has been excellent and they have literally built and uploaded the needed changes within days. Very impressive.

April 2021

Whitney from Pallet Wine/Urban Cork/ L. Donovan

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

April 2021

Excellent Customer Service

Pros

[SENSITIVE CONTENT HIDDEN] has been fantastic helping us navigate resolving our issues. Jumped right in to help us with an urgent issue! 10/10 she is amazing!!

Cons

We would like an option to archive old wine.

Response from Xudle

Replied April 2021

Thank you Whitney for reviewing Xudle! We will look into an option to archive past vintages. Great feedback.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

February 2019

Customer Support Unhelpful

Horrible. From launch to back end support, our customer service representative has been annoyed with even our smallest of questions. The services offered are nice but don't ask for help unless you like being forwarded to a generic support database. For such a premium, that is unacceptable.

Pros

Integration with the new POS, in-store system.

Cons

For the price, customer support could have a better attitude.

Response from Xüdle

Replied February 2019

HI there, I am so sorry to hear of your disappointment with our support team. We put a lot of heart and soul into this business so seeing your review this morning was very disheartening. Providing responsive and excellent support is paramount in our business so we will review our procedures and look to improve. Can you please reach out to me directly so I can assist with your needs? Please call our office at 951-541-0777 and ask to speak with me. Michael, CEO

May 2021

Nathalie from Danza del Sol Winery

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

May 2021

Simple to Use

Pros

Everything is fairly straight forward, and Xudle support is readily available to help if need be.

Cons

The most "difficult" part of the software is possibly setting up discounts, but even that is still manageable. It is not as easy for case sales for a variety of wines at a flat rate price.