--- title: "ZENOTI Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ZENOTI. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ZENOTI is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/zenoti-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Salon Software](https://www.softwareadvice.com/salon/) / [ZENOTI](https://www.softwareadvice.com/retail/zenoti-profile/) / ZENOTI Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/zenoti-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/zenoti-profile/alternatives/) # ZENOTI User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 1,288 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 848 reviews (66%) - 4 stars: 275 reviews (21%) - 3 stars: 95 reviews (7%) - 2 stars: 34 reviews (3%) - 1 star: 36 reviews (3%) ### Most mentioned pros - From an operational standpoint, Zenoti simplifies scheduling, client management, and service tracking, allowing for a highly organized and efficient workflow. - For staff, the platform enhances productivity and communication by streamlining appointments, service notes, and client interactions in one secure system. - Additionally, Zenoti’s integrated marketing tools—including email and SMS campaigns—allow for effective client engagement, retention, and growth, making it a powerful platform not only for operations but also for scaling the business. ### Most mentioned cons - There is a large amount of information, features, and navigation options displayed at once, which can make it difficult to quickly find specific tools or reports. - Also, the mobile app takes a really long time to process when trying to open client profiles and forms which is very frustrating when on a tight client schedule. - The most challenging part was the onboarding process, which involved completing a large number of individual forms (excel sheets) each of them quite time-consuming. ## ZENOTI customer reviews Showing reviews 1-25 of 1,288 (page 1). ### I’ve moved in past Zenoti - Overall rating: 1/5 - Reviewer: Andrea B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Terrible. Wouldn’t recommend. I was pushed to leave a positive review over and over. It was the only what they’d leave me alone. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Some of their reports were helpful and their metrics but overall it was clunky, confusing. Oh, their patient information pop up was nice. #### Cons Their report added a factor that made my payroll a disaster. I spent so many hours correcting payroll it was insane. #### Reasons for choosing ZENOTI They spent a lot of time with me on calls explaining the product, showed care for me as a customer throughout the whole process. #### Reasons for switching to ZENOTI Staff hated that charting system.. lots of scrolling, not like a regular chart we're used to seeing in the hospital. --- ### The Most Thorough and Supportive Software Transition I’ve Experienced - Overall rating: 5/5 - Reviewer: Toni L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I have been incredibly impressed. For the first time, I feel like I have software that won’t just keep up with my business. I feel like it will help me grow it. It’s clear that Zenoti is a forward-thinking company that’s continually innovating, and I’m excited to continue onboarding and learn more about my chosen features like HyperConnect and the AI Receptionist. If the onboarding experience is any indication of what’s ahead, I know we made the right decision. Thank you to Sudhanshu for making such a complex transition feel manageable and for providing outstanding support every step of the way. I’m excited to continue growing with Zenoti. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding experience exceeded my expectations. Sudhanshu was incredibly organized, communicative, patient, and supportive throughout the entire process. Transitioning software is overwhelming simply because there’s so much to learn, but I never felt like I was doing it alone. If he didn’t immediately have the answer to a question, he always took the time to research it, explore different options, and come back with a solution. He also helped me think through workflows and offered guidance when I wanted to know what might be considered an industry standard. That level of support made a huge difference. I’ve used Square, Vagaro, GlossGenius, and most recently Mangomint, and Zenoti is by far the most comprehensive software I’ve worked with. The level of customization, reporting, automation, and operational insight is unlike anything I’ve experienced before. It gives me a level of visibility into my business that I simply haven’t had with any other software. #### Cons The only challenge was the learning curve, but that’s expected with software this robust. There is a lot of information to absorb because of everything the platform can do. I don’t see that as a negative. It’s simply part of implementing a powerful system, and having great onboarding support made the process much easier. #### Reasons for switching to ZENOTI I’ve used Square, Vagaro, GlossGenius, and most recently Mangomint. Each platform served its purpose at the time, but as my business continued to evolve, I realized I needed more than a scheduling system. I wanted a platform that could provide deeper reporting, more advanced automation, stronger operational insight, AI-driven tools, and the ability to scale with my business over the long term. I wasn’t looking for software that would meet my needs today. I was looking for software that would support where I’m going in the future. --- ### Thank you zenoti team - Overall rating: 5/5 - Reviewer: Ana N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using this software for over 2 years, it’s easy and has everything a salon owner needs to succeed in the industry. #### Cons It’s very complex and sometimes difficult to remember all the functionality of the software, but the support team are always available to help. #### Reasons for switching to ZENOTI Because it’s more relevant for beauty salons --- ### Powerful Platform, Strong Support - Overall rating: 4/5 - Reviewer: Natalia H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Zenoti has been a powerful and useful platform for managing our spa operations. It helps centralize bookings, client information, payments, services, packages, and marketing in one place. While there is a learning curve at the beginning, once the system is set up properly, it offers strong customization and better visibility into business data, client activity, and daily operations. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zenoti offers a lot of customization and brings many parts of the business into one platform, including bookings, services, payments, packages, memberships, gift cards, and marketing tools. It is especially useful for a spa business with different services, classes, and hotel-related needs. The customer support team has also been helpful when we needed guidance. #### Cons Zenoti can feel overwhelming at the beginning, especially without proper onboarding or guidance. Because the platform has many features, some processes are not always intuitive, and it can take time to understand where everything is and how to configure things correctly. Some AI/help responses can also be outdated, so we sometimes still need to confirm with support. #### Reasons for choosing ZENOTI We chose Zenoti because it offered more customization and a more complete set of features for our needs. Compared to the alternatives, Zenoti felt better suited for a spa and wellness business with multiple service categories, online booking needs, packages, memberships, gift cards, and marketing tools. It gave us more flexibility to manage different parts of the business from one system. #### Reasons for switching to ZENOTI We switched from Mindbody because we needed a platform with more flexibility and customization for our business model. We manage spa services, thermal experiences, classes, packages, gift cards, and hotel-related services, so we needed a system with more booking options and better tools to support different types of services in one place. --- ### Zenoti is an important part of our business - Overall rating: 5/5 - Reviewer: Joanne L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered love their comprehensive system, its great and always innovative. We’ve been using Zenoti for the past four years, and it has become an essential part of how we operate and manage our growing business. What we love most about Zenoti is that it goes far beyond a basic booking system. It provides a comprehensive, customizable platform that can be tailored to the unique needs of our business as we continue to grow. From managing our team and payroll to tracking expenses, monitoring income, and generating detailed business reports, Zenoti gives us the operational oversight we need to make informed decisions. Equally important, we’ve appreciated the personalized level of care and support from the Zenoti team. They take the time to understand our business and help us find solutions that work for our specific needs. As our team and operations have expanded, having a centralized system that brings everything together has given us greater organization, visibility, and control. Zenoti has truly become an important part of our day-to-day business operations and our continued growth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We’ve been using Zenoti for the past four years, and it has become an essential part of how we operate and manage our growing business. What we love most about Zenoti is that it goes far beyond a basic booking system. It provides a comprehensive, customizable platform that can be tailored to the unique needs of our business as we continue to grow. From managing our team and payroll to tracking expenses, monitoring income, and generating detailed business reports, Zenoti gives us the operational oversight we need to make informed decisions. Equally important, we’ve appreciated the personalized level of care and support from the Zenoti team. They take the time to understand our business and help us find solutions that work for our specific needs. As our team and operations have expanded, having a centralized system that brings everything together has given us greater organization, visibility, and control. Zenoti has truly become an important part of our day-to-day business operations and our continued growth. #### Cons While we’ve had a very positive experience with Zenoti overall, there are a few areas where we feel there is room for improvement. Zenoti can be on the more expensive side, and we’ve occasionally felt that additional features or upgrades come with extra costs. For example, when we wanted to upgrade our Webstore ourselves, we were surprised to be quoted an additional fee for the upgrade rather than being able to manage it independently. We also appreciate that Zenoti is constantly innovating and introducing new technology, including its AI Receptionist. However, we find it a little frustrating that the AI Receptionist currently has limitations when it comes to texting clients, especially since texting is such an important part of communication and appointment management for our business. Overall, we appreciate Zenoti’s comprehensive platform and continued innovation, but we would love to see more flexibility around pricing, greater ability for businesses to make certain changes independently, and more robust communication capabilities within the AI tools. #### Reasons for choosing ZENOTI most comprehensive n good if i want to manage multiple branches --- ### Thank you Zenoti Team for an OUTSTANDING experience - Overall rating: 5/5 - Reviewer: Austin G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Working with the Zenoti team has been a breath of fresh air! From the initial EMR review with [sensitive content hidden], and everyone else who was hands-on during the implementation process, everything has been wonderful. As with any new central operating system, the implementation process was not without challenges (mostly on our end), but the Zenoti team was always there to answer any questions we had. The weekly check-ins allowed our team to stay on track with the ongoing changes to our system and helped to clear up any confusion. Additionally, there is ample training on how to use the system at all levels of any organization. We now have access to online booking and better capability for follow-up on cancelled/missed appointments and marketing strategies. We are now a little over 2 months past our go-live date and are really feeling the benefits from the change. I cannot thank the Zenoti team enough! We are so excited to see how Zenoti continues to provide benefit and unlock our practice's full potential in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. The initial EMR review with [sensitive content hidden] was informative and easy to understand. 2. After electing to move forward with Zenoti, we were set up with Trivia, Femi, Vamsi, Yash, Anurag, and others to help handle our implementation process. They made sure that the transition was as smooth as possible and that we remained on track throughout the process. 3. Any comments, questions, concerns, or changes were met head-on. Responsiveness was almost immediate and helped to keep the ball rolling at all times. 4. There is a great amount of training on how to use the system at all levels of any organization. The training is guided and tailored to your position in the organization. It can be a little repetitive, but the repetition helps to really drill down and understand how to use the system. 5. We now have access to online booking and better capability for follow-up on cancelled/missed appointments and marketing strategies. #### Cons It is hard to find something that I did not like about Zenoti. I would say all the capabilities in the system can be a bit overwhelming, but that is mostly due to the system being much more capable than #### Reasons for choosing ZENOTI Zenoti offered the key capabilities for growth and analysis that we were looking for. It offers more for less and the customer support was out of this world. #### Reasons for switching to ZENOTI PatientNow was an older system that lacked the capabilities and functionality we needed to continue growing. --- ### Zenoti Review - Overall rating: 5/5 - Reviewer: Chenequa C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, the transition has been very smooth. While there have been a few minor issues along the way, they've been addressed quickly and efficiently. [sensitive content hidden] has been outstanding throughout the entire process, always responding promptly and helping us work through any questions or challenges that have come up. His knowledge, patience, and willingness to go the extra mile have made a significant difference for our team. Having someone so reliable and accessible has given us confidence during the implementation, and his support has helped ensure that our transition to the new system has been as seamless and stress-free as possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The team that has supported us throughout our software transition has been exceptional. From the very beginning, they have been responsive, knowledgeable, and committed to helping us navigate every step of the process. Whether answering questions, troubleshooting challenges, or providing training, they have made themselves available and offered clear guidance along the way. Their patience and willingness to work with our team have made a significant difference during such a large transition. While implementing a new system is never simple, having a dedicated and supportive team behind us has made the experience much smoother and has given us confidence moving forward. #### Cons One of the biggest challenges wasn't a specific issue with Zenoti itself, but rather the amount of time required to migrate all of our data. Moving years of client information, appointment history, treatment notes, memberships, products, inventory, and other important records into a new system was a lengthy process that required careful planning and attention to detail. We wanted to ensure that everything transferred accurately while minimizing disruptions to our team and our clients. Although the migration took longer than expected, investing the time upfront helped create a smoother transition and allowed us to start using the new system with confidence and reliable data #### Reasons for switching to ZENOTI We’re excited about having access to more features and functionality that will help streamline our daily operations, improve the client experience, and support future growth. We look forward to exploring everything the platform offers and making the most of its capabilities. --- ### Best Customer Support of anything we've ever used! - Overall rating: 5/5 - Reviewer: Tarrah B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered So far, I have nothing but positive things to say about this transition. But the thing that has stood out to me the most, has been the level of time and support that we are receiving from their team. AI features are amazing and have their place, but they have also dedicated real humans to help us along, not just the option of lagging support via machines. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the level of support we received from our Product Specialist, [sensitive content hidden] , especially through our onboarding and Go Live. What is usually a very stressful process, she made very smooth for us. The ease of use for our team, the online booking that has kept our appointment books full, and the AI features have all been amazing. #### Cons My only real complaints are that some features concerning employee management are "all or nothing," specifically the geofencing for time clocks and schedule blocking/adjustments inside of their MyZen app. #### Reasons for choosing ZENOTI The ease of use, the features available, the ability to customize almost anything to our business which kept business flowing efficiently, even through onboarding/Go Live, and the UI were the most impressive. #### Reasons for switching to ZENOTI SalonBiz was creating a lot of downtime on a very regular basis. They had also removed many of their support team, and answers to critical questions were going unanswered. Also, the UI was very awkward for clients to use, and cumbersome for our support personnel. --- ### Oversold and under delivered. - Overall rating: 1/5 - Reviewer: Caitlin Q. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Oversold and under delivered. I was incredibly disappointed with the "robust" system. If robust is another analogy for dated, burdensome and cumbersome. The system has so many features that it makes it incredibly difficult to navigate. Terrible customer service, as they do not have phone support, only a AI bot and chat feature which is slow to respond. Unless you operate a multimillion dollar business with extreme need I suggest you look elsewhere. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros There was a TON of features... If you want the option to do it all they can definitely find away to give you everything that you are looking for in an all in one system #### Cons But because there was a TON of features it made the system incredibly difficult to navigate. It was so over built that simply changing the pricing of a product required going into several different places to do so. It made it incredibly difficult to do the simplest of tasks and the system overall is incredibly dated in its backend, customer bookings and UX. Most of all I was most disappointed in the company's customer service. They spend an absorbent amount of time trying to get you to sign on however trying to get support after the initial implementation was next to impossible. #### Reasons for choosing ZENOTI Was sold on the "immense" abilities of the software #### Reasons for switching to ZENOTI needed a better online booking system... --- ### Great Value, More Features, and Excellent Support - Overall rating: 5/5 - Reviewer: Hannah S. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Zenoti has been very positive. The platform gives us more tools to manage and grow our business without a significant increase in cost. The transition was smooth, and [sensitive content hidden] and the rest of the team made sure we felt supported and prepared before going live. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zenoti offers great value for the money. We are paying nearly the same as our previous software while gaining significantly more features, including AI integrations that can help support business growth. Appointment management and online booking have also been easy to use. The customer support has been excellent. [sensitive content hidden] was extremely helpful throughout the entire transition, making sure all of our questions were answered and everything was set up correctly. He has also continued to provide great support even after we went live. #### Cons There is a learning curve because Zenoti has so many features and settings. It takes some time to learn everything the system can do, but the support team has been very helpful along the way. #### Reasons for switching to ZENOTI We made the switch to Zenoti as part of integrating The DRIPBaR into our spa, as Zenoti is their required software platform. After learning more about the system, we were also excited about the additional features and tools it offers for our business. --- ### Onboarding with Zenoti EMR - Overall rating: 5/5 - Reviewer: Jeannine F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Stressful but the team were so helpful it became manageable. Weekly calls to go over all our questions and fill gaps in understanding system. Now enjoying how well we can manage packages and membership sales, we have our chart forms nailed down and can make changes with ease as needed. Liking alot that leads coming in through website sts firecylg integrated into zenoth. Easy also to message patients directly in the system #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding team ( [sensitive content hidden]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system. Happily surprised how much of patient chart notes snd photos from prior EMR were brought over to Zenoti #### Cons Its very robust and required many hours and late nights getting set up and learning the system. Felt very overwhelmed during onboarding and the early months using Zenoti #### Reasons for choosing ZENOTI Asked many other medspa owners. Consensus was that Boulevard may not be as good at medical type procedures for documentation. Also wanted photo manager #### Reasons for switching to ZENOTI Needed better management of package sales including option to buy online --- ### Excellent Support and Smooth Zenoti Implementation Experience - Overall rating: 5/5 - Reviewer: Emily T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with the Zenoti system has been smooth and positive. The implementation process became easier with the support of the team, especially through their prompt assistance and regular meetings to address our concerns. The system is helping us improve our operations, and we appreciate the continuous support provided throughout the journey. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we liked most about Zenoti is the excellent customer support, user-friendly system, and efficient appointment management. The team has been very supportive throughout the implementation process. We also appreciate the online booking feature, patient management system, and the overall value for money that Zenoti provides for our business operations. #### Cons One of the challenges we experienced with Zenoti was that some features and processes required time for the team to fully understand and adapt to during the initial implementation stage. However, with the continuous support and guidance from the Zenoti team, the transition became smoother and more manageable. #### Reasons for switching to ZENOTI To improve our overall business operations and provide a better experience for both our team and clients --- ### Hands down the best!!! - Overall rating: 5/5 - Reviewer: Rachel Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I had a great experience with Zenoti and am truly thankful for the implementation team’s guidance and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of the features and capabilities, ease of use, and the entire team is excellent. I truly appreciate the implementation team’s patience and expertise during the onboard process as well. I’m excited to have the online booking feature enabled and looking forward to getting more organized with patient management. I’m able to get rid of two other systems bc zenoti covers it all! #### Cons Figuring out where certain features were located was a bit challenging at first, even with training. I used the same app for 15 years so making new habits will also take time. #### Reasons for choosing ZENOTI I didn’t like vagaro from the client facing end. I have heard of some limitations that zenoti didn’t have so while zenoti may be more expensive I found the features and team support alone to be more valuable as the systems can help generate more sales. #### Reasons for switching to ZENOTI I liked the features and capabilities. I liked that I could put client photos and track before and afters. The photo slider. The fact I could get rid of Jotform as well. --- ### All-in-One platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The navigation may feel challenging at first if you’re not very tech-savvy, but once you get used to it, it becomes easy and enjoyable to use! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All-in-one solution! Our CSM, [sensitive content hidden], has truly set our business up for success. He’s incredibly responsive and always keeps us on track. There are plenty of perks, and while there’s a good amount of computer work, the level of customization makes it all worthwhile! #### Cons Navigation can be a challenge if you are not computer-savvy, but once you get the hang of it, it's great! #### Reasons for choosing ZENOTI more customizable and needs that are specific to our business --- ### Incredible EMR System & Phenomenal Implementation Support - Overall rating: 5/5 - Reviewer: Ghanshyam P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Incredible EMR System & Phenomenal Implementation Support Zenoti has been a total game-changer for our med spa. The EMR platform is incredibly thorough, user-friendly, and designed to support every aspect of our workflow—from scheduling and charting to payments and follow-ups. What I love the most is that it’s completely customized to fit our specific needs. Every feature, form, and setting feels tailored just for us, which has streamlined our operations and elevated our client experience. A huge shoutout to the amazing implementation team— [sensitive content hidden] in particular were absolute rockstars. Their guidance, patience, and deep knowledge made the setup process seamless. They took the time to understand our business, offered expert recommendations, and delivered solutions that felt personalized and scalable. If you’re looking for an EMR system that’s not just powerful but also feels like it was built for you, I can’t recommend enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most is that Zenoti’s EMR system is completely customized for my business—it feels like it was built just for me. #### Cons They have a lot of update on the way and their AI features are not yet fully released. I am looking forward to these releases. #### Reasons for choosing ZENOTI They have a lot of AI tools coming up and it’s a robust system. --- ### Zenoti the Best! - Overall rating: 5/5 - Reviewer: Dennis M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Zenoti is on the leading edge of technology and always looking to improve, The support team is very helpfull in my experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You can have access to multiple centers. Additionally, they continually strive to enhance their product. The education is excellent, the support is great, and they are willing to help. #### Cons Something the program is very complicated and not so user-friendly, and I would like to see a faster turn around time with our request. #### Reasons for switching to ZENOTI Multiple locations are the main reason, as well as the online features. --- ### Thorough software - Overall rating: 5/5 - Reviewer: Alina L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] were both helpful and followed up whenever we needed a push or guidance. It has been a lot to learn but helpful to have regular meetings. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that it was comprehensive and covers everything from appointment booking, employee management, services, inventory, and includes forms. We were excited to have guidelines in the photo captures integrated in the forms. In our last software, we would have to upload photos from our devices that weren't always of similar alignment, so this was a gamechanger for us. Zenoti has a search bar in case you aren't sure where adjustments should be made in the software. #### Cons It was not the most intuitive to use and has a learning curve. Setting up does take time, so if you have other obligations or clinic responsibilities, you need time carved out for it. #### Reasons for choosing ZENOTI Although Mangomint was much more straightforward, the photo capturing guidelines made a huge influence in our choice. #### Reasons for switching to ZENOTI Zenoti had a photo capturing system integrated into their electronic forms that also integrated guidelines for our before and after comparisons to be more similar in position and angles. This was key for our aesthetics components --- ### Wondering about Zenoti- answer is YES! - Overall rating: 5/5 - Reviewer: Kelsey D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Fast, Friendly, and efficient the whole team has been a blast to work with, any updates I need are completed quickly, and that its explained so I can change later. Education about your software is important to them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of the software, the AI , and the all in one place, from scheduling, marketing, phone call, texts, reports, and payroll. #### Cons That I can not be super custom to my particular business, and that they don't have Chiropractic Yet, but once they do we are excited. #### Reasons for choosing ZENOTI Through approach with us and interviewed us as much as we interviewed them to make sure it was a good fit. --- ### Customer Support( [sensitive content hidden]) - Overall rating: 5/5 - Reviewer: Simone T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am giving 5 stars for [sensitive content hidden] at customer support. He helped me tremendously through this difficult time of transition. I wish I was more involved from the beginning to have a better grip on the system. He was always there when I needed him and he is an excellent teacher for sure! #### Cons It's difficult to navigate. Alot of puzzle pieces to this program. a ton of moving parts, not simplified enough for me. #### Reasons for switching to ZENOTI Owner wanted to switch due to better reporting --- ### Support That Made the Struggle Worth It - Overall rating: 5/5 - Reviewer: Tiffany P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Transitioning to a new software system—especially one as comprehensive as Zenoti—is no small task, but thanks to the outstanding support from the implementation team, we not only made it through the process, we came out stronger on the other side. A very special thank you to [sensitive content hidden], who was the true hero of this transition. His deep knowledge of Zenoti, paired with his unmatched attention to detail and strong problem-solving skills, made all the difference. It’s no exaggeration to say that if it weren’t for [sensitive content hidden], we’re not sure we would have been able to stick with such a major change. He was our guide, our troubleshooter, and often our calm in the storm. Even in the most stressful moments, he managed to keep things light. We feel incredibly fortunate to have had the best of the best in our corner. We also want to recognize [sensitive content hidden], who was a great help throughout the process as well. His support was steady and valuable, and we appreciated the clear communication and responsiveness he brought to the team. Overall, we couldn’t be more grateful for the dedication and expertise we experienced during this transition. Thank you for setting us up for success with Zenoti! — The Rejuvenation Centers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros AI, Hyperconnect, online booking & client portal. Ease of tracking tasks that need to be completed, and follow through with our implementation team was great so that we were able to stay on target. Support post go-live was helpful. #### Cons Transition challenges, multiple appointments under same booking are individual blocks. Would like to fix that. #### Reasons for switching to ZENOTI AI, app, hyperconnect, client portal/online booking --- ### review of zenoti - Overall rating: 4/5 - Reviewer: colleen b. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Great customer support. enjoying the robust system. AI options and marketing options are great. Still learning #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros So many ways of completing a task. Customer service is very robust. Love the AI options that are available #### Cons When transferring from another system we need a way of creating old invoices to refund from a previous platform. Multiple pay periods would be a great option even if its just for an employee wize report #### Reasons for switching to ZENOTI New [sensitive content hidden] made this decision to make the change --- ### Zenoti EMR Review - Overall rating: 5/5 - Reviewer: Sara K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It's been a wonderful experience so far! Ijaz and his team has made implementation as easy as possible. Zenoti is an all-encompassing system that has amazed us with its capabilities! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's extremely comprehensive and very intuitive! The implementation team and customer service is top notch! #### Cons We haven't found anything yet. It's almost 100% custom built per clinic/business. It has been worth the time and effort to create our very own EMR to our specifications using Zenoti's backbone to get it established. #### Reasons for choosing ZENOTI It had everything we were looking for. It's an all-encompassing system from marketing, business analytics, EMR capabilities, payroll, etc. #### Reasons for switching to ZENOTI It wasn't meeting our needs as we grew. We had more requirements than what Elation offered. --- ### ZENOTI is the BEST EMR system out there! - Overall rating: 5/5 - Reviewer: Lisa F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Zenoti has been extremely positive. As a small medspa with four providers and one manager, the conversion process has been my sole responsibility, but I have never felt like I was doing it alone. The support we have received from the Zenoti team has been amazing every step of the way. Their weekly check-ins, responsiveness, training and willingness to help has made the transition feel much more manageable. We truly appreciate the guidance, patience, and support that has helped us feel confident throughout the process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zenoti support has been extremely helpful and responsive throughout our experience. Their weekly check-ins have made it easy to stay on track, ask questions, and address any concerns quickly. The team consistently follows up on open issues and works hard to find solutions in a timely manner. I appreciate their clear communication, patience, and willingness to guide us through each step. Overall, we have had a very positive experience and feel well-supported by the Zenoti team. #### Cons There is not one thing I don't like about Zenoti, other than I wish we would have converted years ago - but that is our fault, not theirs Zenoti is great. I can't say enough about the entire team. #### Reasons for switching to ZENOTI Poor customer service, outdated platform --- ### Great Features and Responsive Customer Service - Overall rating: 5/5 - Reviewer: Mckinzey E. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zenoti has been very positive. The platform provides a comprehensive set of tools that help streamline daily operations, improve scheduling efficiency, and enhance the overall patient experience. Features such as provider scheduling, appointment management, reporting, and communication tools have helped our team operate more effectively and reduce administrative workload. The customer support team has also been a major strength, consistently providing timely and helpful assistance whenever questions or issues arise. While the dashboard can feel somewhat overwhelming at first due to the large number of features and options available, the system becomes much easier to navigate with regular use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about ZenotiI is how it streamlines daily operations and improves overall efficiency. The scheduling features make it easy to manage provider calendars, optimize appointment availability, and reduce scheduling conflicts, helping our team stay organized and productive. ZENOTI also offers robust tools for patient management, reporting, and communication, allowing us to save time on administrative tasks and focus more on delivering excellent patient care. The platform is intuitive and helps improve workflow across multiple departments. #### Cons One aspect I liked least about Zenoti is that the dashboard can feel overwhelming, especially for new users. There is a large amount of information, features, and navigation options displayed at once, which can make it difficult to quickly find specific tools or reports. --- ### Powerful system with excellent support - Overall rating: 5/5 - Reviewer: rachel l. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience is positive, everything is professional, and platform offers many useful features once you get familiar with the system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service has been excellent. The onboarding and setup support team were very helpful and patience throughout the whole process whenever we had questions or needed assistance, the support team was quickly to help made the transition much smoother. #### Cons The system can feel a little complex at first, and there are many features and tests to learn. It takes some time to fully understand and navigate everything efficiently. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/zenoti-profile/reviews/?page=2) --- ZENOTI Reviews, Pros and Cons - 2026 Software Advice