--- title: "Narvar Software Reviews, Demo & Pricing - 2026" description: "Review of Narvar Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/returns-management/narvar-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Warehouse Management Software](https://www.softwareadvice.com/scm/warehouse-management-system-comparison/) / Narvar Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/returns-management/narvar-profile/alternatives/) # Narvar Review Custom quote Free version Free trial 1 plan Wondering if Narvar is right for your organization? Our Warehouse Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Narvar 4.7 [(58)](https://www.softwareadvice.com/returns-management/narvar-profile/#reviews) Pricing Pricing available upon request ### About Narvar Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers. Wondering if Narvar is right for your organization? Our Warehouse Management Software selection experts can help you in 15 minutes or less. ## Narvar User Interface ## Popular Narvar Alternatives Main Product Narvar 4.7 [(58)](https://www.softwareadvice.com/returns-management/narvar-profile/#reviews) Ratings Breakdown - 4.59Ease of use - 4.40Value for money - 4.50Customer support - 4.38Functionality Pricing Available upon request Get Price Alternative Product [ShippyPro](https://www.softwareadvice.com/shipment-tracking/shippypro-profile/) 4.7 [(157)](https://www.softwareadvice.com/shipment-tracking/shippypro-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.28Value for money - 4.58Customer support - 4.57Functionality Pricing Starting at €159.00 per month Get Price Alternative Product [Item](https://www.softwareadvice.com/fleet-management/item-profile/) 4.6 [(16)](https://www.softwareadvice.com/fleet-management/item-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.64Value for money - 4.53Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [Ordoro](https://www.softwareadvice.com/scm/ordoro-profile/) 4.7 [(79)](https://www.softwareadvice.com/scm/ordoro-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.63Value for money - 4.75Customer support - 4.46Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [ShipStation](https://www.softwareadvice.com/scm/shipstation-profile/) 4.6 [(960)](https://www.softwareadvice.com/scm/shipstation-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.45Value for money - 4.32Customer support - 4.45Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [FreightPOP](https://www.softwareadvice.com/scm/freightpop-profile/) 4.7 [(47)](https://www.softwareadvice.com/scm/freightpop-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.68Value for money - 4.82Customer support - 4.60Functionality Pricing Available upon request Get Price ## Narvar Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Narvar Features - Popular features found in Warehouse Management Barcoding/RFID Compliance Management Demand Forecasting Dock Management Inventory Tracking Multi-Location Order Tracking Picking & Routing Returns Management Shipping Management Supplier Management Supply Chain Management - More features of Narvar 3PL Management Access Controls/Permissions Activity Dashboard Alerts/Notifications API Asset Tracking Claims Management Contact Database Customer Management Customer Portal Customizable Branding Customizable Templates Data Import/Export Delivery Estimate Delivery Record Delivery Tracking eCommerce Management Email Templates Exchange Management For eCommerce For Freight Operations Ground Shipping Inventory Management Label Printing Location Tracking Mobile Access Mobile Alerts Monitoring Multi-Channel Management Multi-Currency Order Management Package Tracking Parcel Shipping Payment Processing Real-Time Analytics Real Time Comparisons Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Refund Management Reporting/Analytics Reporting & Statistics Route Optimization Self Service Portal Serial Number Tracking Shipment Price Calculation Shipment Tracking Shipping Labels Status Tracking Third-Party Integrations Traceability Vendor Management Warehouse Management Website Integration Workflow Management ## Narvar Integrations NetSuite Integration rated undefined from -1 review ## Narvar User Reviews ## Narvar customer ratings - Overall rating: 4.7/5 - Total reviews: 58 ### Rating distribution - 5 stars: 44 reviews (76%) - 4 stars: 12 reviews (21%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.5/5 - Functionality: 4.4/5 --- Have you used Narvar and would like to share your experience with others? ### enhancing the post-purchase journey for e-commerce businesses - Overall rating: 5/5 - Reviewer: Paola A. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Narvar keeps customers engaged by providing real-time tracking and delivery notifications, ensuring that they stay informed about the status of their orders. #### Cons Smaller enterprises with limited budgets might find it costly. --- ### Outstanding business partner with ever increasing capabilities! - Overall rating: 5/5 - Reviewer: Thomas D. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry! #### Cons My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly! --- ### HORRIBBLE....STAY AWAY!!!! - Overall rating: 1/5 - Reviewer: Eric B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Horrible, literally the worst company we have ever done business with. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There was nothing positive about this experience. #### Cons Sales demo went well but realized during implementation that this did not do as was demoed. The solution requires a double opt-in, so customers must enter their phone number twice for the notifications to work for SMS. This should be a $25/mo app that they try to sell for $5k/year. When we gave notice we wished to cancel, since software did not do as demoed, we were told by [SENSITIVE CONTENT] that they would take us to collections if we did not pay the full annual amount, even though we never implemented, and never used with our customers. This is literally the WORST customer experience, I have ever had in all my years of business. Do not walk....RUN AWAY from this company. --- ### Great & useful service, but needs expansion for customer owned processes - Overall rating: 4/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's a good service. As stated, we are still working on making this more of a push vs pull relationship. That being said, their willingness to work with us & find solutions not only will benefit us as they find best practices for this kind of relationship, but also benefit others who prefer to approach this the same way we are. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The simplified tracking data is the most useful part of the service for what we are doing. It makes it simple for our CRM team to send custom coms out in a timely manner. #### Cons We were/are the minority using this service to power our own systems, but it's clear the Narvar team is still working on how to make this type of service work efficiently & effectively. They're so used to relying on their tried & true services controlled by Narvar that there are holes in how to push that service to customer powered set ups. #### Reasons for choosing Narvar We were looking at this service vs one provided by our freight auditors (not listed above). We liked the professionalism & reliability we could count on. With this kind of service we didn't want to waste time on something that isn't someone's main service. --- ### Narvar, less manual tasks - Overall rating: 4/5 - Reviewer: Marta P. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Has help us a lot! But I think that to improve more our experience we should improve & find a solution for all our exceptions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Narvar has reduced all the day to day manual task for our CS team. #### Cons There are some exceptions that I would like to go deeper to understand why can not be atomatize and try to find a solution. #### Reasons for switching to Narvar I've tried already loop and I don't like it. --- ### A very fast and easy tool - Overall rating: 5/5 - Reviewer: Claudia T. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered The biggest benefit I have experienced with Narvar is the automation and categorization of our returns. We can understand and listen more to our customers according to their comments. In addition, our clients feel very confident when using the platform because it is very intuitive. It gives a feeling of autonomy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most is that our returns process has changed for the better since it was implemented. Returns are processed faster, easier, and more automatically.I can also say that Narvar has helped us a lot when it comes to categorizing the reasons for return, in this way, we can improve in the necessary aspects. #### Cons I can't currently think of anything wrong, as our old returns process was very old, there were many steps to follow, but now this has changed to more automated and easier support for our customers. #### Reasons for switching to Narvar Our company grows and needs more automated systems. --- ### Returns excellence - Overall rating: 5/5 - Reviewer: Miquel R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered satisfied in terms of customer experience, but there are some issues that are still pending to be solved by the IT team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy for the customer to follow up with the returns and also pushing exchanges for revenue retention. #### Cons continuos changes make it important to follow up with the current processes #### Reasons for choosing Narvar easy integration and support #### Reasons for switching to Narvar Exchangesuser experiencerules for returns / exchanges --- ### Overall Great Product - Overall rating: 4/5 - Reviewer: Dominique G. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Returns and Order track are both great products that are easy to implement and maintain over time. They offer a plug-and-play extension that is easy to configure and test. Their customer-facing interface is clean and put together, with a portal feature that gives the client control over content updates and building specific business rules. Narvar continues to add new features to enhance the customer experience. Dynamic track, for example, offers a more robust and customized shipping track page experience to the end user. #### Cons Reporting is lacking on a granular level. Although there are high-level reports, there is room for improvement. Additionally, certain requests for smaller changes to business rules or content updates will require support outreach. This can become cumbersome. --- ### Easy setup, great customer experience. - Overall rating: 5/5 - Reviewer: James P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration was seamless, the staff at Narvar were attentive and helpful in the transition and helping to get our return policy rules copied over. Our customers love the simple, guided return authorization page and instant return label. #### Cons One feature that is lacking from Narvar is the ability to "rate shop" with return label carriers. We would love to see this feature implemented in the future. Ideally the feature would choose the least expensive return label based on the products being returned and the location of the customer. --- ### Staff and Customers Love It - Overall rating: 4/5 - Reviewer: Andrew P. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it! #### Cons Analytics are lacking - there could be much more data about the products returned and reasons. This would help us improve our products. --- Showing 1 - 10 of 58 Reviews Load More Reviews ## Narvar Popular Comparisons [ShipStation vs Narvar](https://www.softwareadvice.com/returns-management/narvar-profile/vs/shipstation/)[AfterShip vs Narvar](https://www.softwareadvice.com/shipment-tracking/aftership-profile/vs/narvar/) [Compare All Alternatives](https://www.softwareadvice.com/returns-management/narvar-profile/alternatives/) ## Other Top Recommended Warehouse Management Software [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2068) Recently recommended **71** times [Avectous](https://www.softwareadvice.com/crm/avectous-profile/) **5.0** (1) Recently recommended **36** times [Focus X](https://www.softwareadvice.com/product/3600-focus/) **3.8** (119) Recently recommended **34** times [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) **4.3** (716) Recently recommended **31** times Stuck Between Options? 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