I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!

Until now, we do not have any issues or any negative feedback we are so happy and satisfied

Overall Narvar has answered the questions we all seek. What do our customers think of their order and experience when purchasing.

Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page.

Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable

We are so grateful to have found Narvar as a solution to managing our returns and improving the customer downstream shipping experience. The tool is built to accommodate unique scenarios (like our own) and is easy to set up. Anytime you have questions, the team is there and ready to help. They go out of the way to ensure that we're getting what we need from the product, even going as far as to have their engineering team create custom rules for us. No other product on the market would have been able to perform in accordance with our Donation Program for all returns so we appreciate the flexibility of the team and the tool itself. [SENSITIVE CONTENT] and the engineers are all extremely helpful. Thank you guys!

There are minor feature requests that would improve the experience. We've already relayed these to the team such as the ability to generate multiple labels per return cart and having the system look at the customers entire return history vs. just the current return cart. We still look forward to integration with Rise.ai

lack of support, dedicated rep creates a very poor quality of experience

Easy to navigate on the Narvar dashboard

Customer support is nearly non-existent. Our Mobile page shows a poor quality graphic, bad resolution. We've been asking for direction on how to fix this, several months later, no solution even to-date.

Since implementing their platform, we've seen a significant improvement in our customer experience, which is a top priority for us as a [industry] company. The Narvar Returns platform is easy to use, and their customer success team has been extremely helpful in guiding us through the process. They provide personalized support and follow-ups, which have been invaluable in helping us address any issues. Additionally, their advice, webinars, and other valuable resources have helped us improve our processes and optimize our returns management.

hile Narvar's User Interface is neat and user-friendly, the platform lacks flexibility in terms of customizing functions based on rules and logic. This may be a concern for businesses with specific requirements or unique workflows.