---
title: "Bazaarvoice vs Trustpilot - 2026 Comparison - Software Advice"
description: "Bazaarvoice vs Trustpilot - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/review-management/bazaarvoice-connections-profile/vs/trustpilot/"
page_type: "comparison"
language: "en"
---
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Bazaarvoice vs Trustpilot
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Updated October 1, 2026
# Bazaarvoice vs. Trustpilot: 2026 Comparison
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Updated October 1, 2026
# Bazaarvoice vs. Trustpilot: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/)
[Bazaarvoice](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/)
4.3
[(32)](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/reviews/)
Starting Price
Not provided by vendor
Free trial: Not available
Free version: Not available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Bazaarvoice
Based on 32 reviews
- Top use case: Review Management (47%)
68% of users recommend this product
[](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/)
[Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/)
4.5
[(1207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/)
Starting Price
$299.00per month
Free trial: Available
Free version: Available
Pros:
- Ease of Use
- Customer Support
Cons:
- Review Management
- Pricing
Who uses Trustpilot
Based on 1207 reviews
- Popular among: Small businesses
- Most common industries: Retail, Consumer Goods & Services (17%), IT & Software Development (14%) and Professional Services (11%)
- Top use cases: Customer Experience (28%), Review Management (22%)
74% of users recommend this product
[](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/)
Bazaarvoice
4.3
[(32)](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/reviews/)
[](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/)
Trustpilot
4.5
[(1207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/)
+
Add product
Add product
## Bazaarvoice vs Trustpilot: At a glance
* * *
Product ratings at a glance
| | Bazaarvoice | Trustpilot |
| --- | --- | --- |
| Overall rating | 4.3
32 reviews | 4.5
1,207 reviews |
| Ease of use | 3.9 | 4.6 |
| Value for money | 3.4 | 4.2 |
| Functionality | 4.1 | 4.4 |
| Customer support | 4.0 | 4.2 |
| Ease of deployment | 3.4 | 4.3 |
Best in comparison
Looking for better value for money? Ask an advisor for high-rated alternatives
Looking for better value for money? Ask an advisor for high-rated alternatives
Looking for better value for money? Ask an advisor for high-rated alternatives
## User interface
* * *
## Key features
Features selected based on 1,239 reviews from Customer Experience
* * *
Dashboard
N/A
Data Visualization
N/A
Engagement Tracking
N/A
Negative Feedback Management
N/A
Real-Time Notifications
N/A
Reporting/Analytics
N/A
- Review Notification: 4.6
- Negative Feedback Management: 4.5
- Review Request: 4.4
- Review Monitoring: 4.3
- Reporting/Analytics: 4.3
- Dashboard: 3.9
- Response Management: 3.8
Dashboard
4.2
Data Visualization
4.4
Engagement Tracking
4.4
Negative Feedback Management
4.2
Real-Time Notifications
4.8
Reporting/Analytics
4.3
- Real-Time Analytics: 4.5
- Survey/Poll Management: 4.5
- Customer Experience Management: 4.4
- API: 4.4
- Surveys & Feedback: 4.4
- Data Visualization: 4.4
- Feedback Management: 4.4
- Engagement Tracking: 4.4
- Review Monitoring: 4.4
- Review Notification: 4.4
- Review Request: 4.3
- Reporting/Analytics: 4.3
- Third-Party Integrations: 4.3
- Response Management: 4.3
- Complaint Monitoring: 4.3
- Social Sharing: 4.2
- Visual Analytics: 4.2
- Dashboard: 4.2
- Negative Feedback Management: 4.2
- Alerts/Notifications: 4.2
- Sentiment Analysis: 4.2
- Knowledge Management: 4.1
- Social Media Integration: 4.1
- Activity Dashboard: 4.1
- Campaign Management: 4.0
- Customizable Reports: 3.9
### Wondering if these products fit your needs?
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LexiAdvisor for 8 years
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
## Integrations
* * *
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](https://www.softwareadvice.com/social-networking/facebook-profile/)
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## Reviews
* * *
Positive review:
KP
Kaitlin P.
Senior Paid Social Specialist
Marketing and Advertising, 1001-5000 employees
"Its great for community management and to gauge customer feedback."
Nov 4, 2021
Negative review:
JF
Jillian F.
eCommerce Business Manager
Food & Beverages, 201-500 employees
"The Insights suite is not easy to navigate and the reports that live there are super glitchy."
Jul 26, 2023
Negative review:
JF
Jillian F.
eCommerce Business Manager
Food & Beverages, 201-500 employees
"Was disappointed by BV's customer service in that instance."
Jul 26, 2023
[Read all reviews](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/reviews/)
Positive review:
RS
Radha S.
Legal Assistant
Legal Services, 51-200 employees
"It provides a trusted space for customers to share genuine feedback while helping businesses understand their reputation and identify areas for improvement."
Apr 27, 2026
Negative review:
RS
Radha S.
Legal Assistant
Legal Services, 51-200 employees
"However, managing reviews can sometimes be challenging, particularly when dealing with feedback that feels misleading or unfair."
Apr 27, 2026
Positive review:
RS
Radha S.
Legal Assistant
Legal Services, 51-200 employees
"I found it valuable for understanding customer sentiment, monitoring brand reputation, and demonstrating accountability through responses to both positive and negative reviews."
Apr 27, 2026
Negative review:
VR
Verified Reviewer
Marketing
Information Technology and Services, 2-10 employees
"It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation."
Jul 21, 2025
Positive review:
KM
Karen M.
Managing Editor
Publishing, 2-10 employees
"Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time."
Jan 5, 2026
Negative review:
SY
Scott Y.
Content Creator
Entertainment, 2-10 employees
"We have discovered that there are too many instances of fake reviews appearing on Trustpilot, especially with regard to "get rich schemes" that appear on Instagram and Tiktok."
Oct 31, 2024
[Read all reviews](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/)
## Customer support
* * *
Bazaarvoice
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Not available
Chat: Not available
Trustpilot
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Not available
Phone Support: Available
24/7: Not available
Chat: Available
## Training options
* * *
Bazaarvoice
In Person: Not available
Live Online: Not available
Webinars: Not available
Documentation: Available
Videos: Not available
Trustpilot
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Not available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[TrueReview vs Bazaarvoice](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/vs/truereview/)[SurveyMonkey vs Trustpilot](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/vs/trustpilot/)