--- title: "Broadly Software Reviews, Demo & Pricing - 2026" description: "Review of Broadly Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/review-management/broadly-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Broadly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/review-management/broadly-profile/reviews/)[Alternatives](https://www.softwareadvice.com/review-management/broadly-profile/alternatives/) # Broadly Review From $249/month Free version Free trial 1 plan Wondering if Broadly is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Broadly 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Pricing Starting at $249.00 per month ### About Broadly Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. Broadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email. Wondering if Broadly is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Broadly User Interface ## Popular Broadly Alternatives Main Product Broadly 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.64Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10499)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1206)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Experience.com](https://www.softwareadvice.com/customer-experience/xmp-profile/) 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2919)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Broadly Pricing and Plans Starting price: $249.00 per month Free Trial Free Version Basic $249.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Broadly Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Broadly Activity Dashboard Campaign Management Communication Management CRM Customer History Customizable Branding Dashboard Data Security Email Management Feedback Management Mobile Payments Monitoring Multi-Channel Data Collection Multi-Location Negative Feedback Management Performance Metrics Ratings/Reviews Real-time Consumer-facing Chat Reporting/Analytics Reporting & Statistics Response Management Review Monitoring Review Notification Review Request Sentiment Analysis SEO Management SMS Messaging Social Sharing Survey/Poll Management Surveys & Feedback Third-Party Integrations Trend Analysis Website Integration ## Broadly Integrations Shopify Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Constant Contact Integration rated undefined from -1 review ## Broadly User Reviews ## Broadly customer ratings - Overall rating: 4.8/5 - Total reviews: 336 ### Rating distribution - 5 stars: 280 reviews (83%) - 4 stars: 45 reviews (13%) - 3 stars: 7 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.7/5 --- ### Great platform to manage customer relationships! - Overall rating: 5/5 - Reviewer: Kelvin L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Broadly makes it easy to manage your customer relationships. You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit. It has been an invaluable tool to generate reviews and grow our online footprint! #### Cons Not much, Broadly had satisfied all of our needs! #### Reasons for choosing Broadly Ease of setup, all-in-one services, great team --- ### 10/10 recommend going with broadly - Overall rating: 5/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. extremely positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros how easy it was to start getting more reviews. It was instant, We received more than 15 reviews in the first month. It gives an easy to find appointment confirmation in our shop software. #### Cons I would say there is nothing that stands out at this time we are unhappy with. #### Reasons for switching to Broadly they couldn't integrate with our shop software --- ### Integration never fully automated and reviews were fewer than previous methods. - Overall rating: 2/5 - Reviewer: Cam S. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered A learning experience to be more hesitant to enroll in a contract from a marketing cold call. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It took the clients right to Google, Facebook, Yelp, etc to collect the reviews rather than their own site. #### Cons Customer support was unresponsive and overall poor. Integration never fully automated. Very few actual reviews were collected. It just fell really short of what was promised and there wasn't an effort to improve it after numerous requests. #### Vendor response Cam, we're so sorry to hear you had a negative experience with Broadly. Our goal is to ensure that all of our customers are both happy and successful with our product, and we truly apologize that we fell short. Our product has simple and powerful technology that's customizable and typically very simple to integrate. We're sorry that this wasn't the case with your business platform. We wish your business nothing but the very best in the future. Replied March 2018 --- ### Doggie Business, LLC - Overall rating: 5/5 - Reviewer: Abbi T. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have only had broadly for a month or so but so far we love it and cannot wait to see how it progresses our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that all of our communications between Facebook and Instagram are centralized. #### Cons The marketing campaigns are lacking and just because you respond on the broadly does not clear the notifications on the other platforms. #### Reasons for choosing Broadly Mainly for the review services and that it integrates with gingr. --- ### Worth it! - Overall rating: 5/5 - Reviewer: Mary S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Broadly has been very easy to work with. If I have a question Kaz is there to answer it for me. It is a great piece of software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Broadly is how easy it was to set up, how easy it is to use, and how easy it is for customers to use. We have been using Broadly since 2019 and it has helped our clients tremendously. We are able to respond quicker and meet the client where they are. It has helped raise our google reviews and ultimately help new clients find us online. #### Cons I have not delved into the mass texting/campaigns yet. I would love to be able to send one text message to a bunch of leads letting them know about a sale. I think the review request from Broadly should be more frequent that first week of service. #### Reasons for choosing Broadly None at the time but I know of a lot of people who use Podium. When I talked with Podium it seemed that they had everything Broadly could do but for so much more money. --- ### One of the best investments to date. Our reputation is better than ever online. - Overall rating: 5/5 - Reviewer: Joseph R. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about broadly is that it is easy-to-use and can be automated to solicit for reviews from new and existing customers that most likely would have never given a review even though they wanted to. It gives the nudge they need to help our business out and makes them feel like they are contributing to our success and to the community by voicing their opinions. #### Cons I have yet to find anything I dislike about the product. #### Vendor response Thank you so much for being a Broadly customer, Joseph! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! Replied November 2022 --- ### Good service for less than the other Big Box Brands - Overall rating: 5/5 - Reviewer: Shannon M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cost effective and performs just as good as the other more expensive review services we used to use 4 years ago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Notifies us immediately upon a review posting on social media platforms or google. We are able to respond effectively and mitigate any damage to our reputation or publicly thank our customers. #### Cons The customers have the option to ONLY give us a thumbs up. Professionally speaking, customers breeze by this when looking for a contractor, and only read full reviews of our services. #### Reasons for choosing Broadly Less expensive, wanted the same service #### Reasons for switching to Broadly Podium was too expensive #### Vendor response Thank you so much for being a Broadly customer, Shannon! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight, I'll be sure to relay this info to our team. Keep up the great work! Replied November 2022 --- ### Simple Web Chat And Review Platform - Overall rating: 5/5 - Reviewer: Kelly Michael S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love Broadly, it's a great web chat and review platform for small businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very affordable way to introduce web chat, therefore getting more leads. Also a great way to ask for reviews via email or text. #### Cons You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up. #### Vendor response Thank you so much for being a Broadly customer, Kelly! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilities, I'll be sure to relay this info to our team. Keep up the great work! Replied November 2022 --- ### Great Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great product that helps us keep up with our clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros How easy it is to ensure clients had a great experience. #### Cons I have had trouble logging into the app every now and then. #### Vendor response Thank you so much for being a Broadly customer! We appreciate your feedback and are happy your business has utilized our tools to enhance your customer's experience! If you ever have trouble login in, please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work! Replied November 2022 --- ### User friendly for our employees working on site or from home - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Broadly is the first line of defense in connecting with our target audience and prospects as well as the launch point in the workflow of acquiring new business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can manage and field every potential customer's inquiry on the numerous paths of communication available in one, organized and collective space #### Cons Does not interface with Angi's List (Home Advisor) --- Showing 1 - 10 of 336 Reviews [See All Reviews](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) ## Broadly Popular Comparisons [SurveyMonkey vs Broadly](https://www.softwareadvice.com/review-management/broadly-profile/vs/surveymonkey/)[Trustpilot vs Broadly](https://www.softwareadvice.com/review-management/broadly-profile/vs/trustpilot/)[Experience.com vs Broadly](https://www.softwareadvice.com/review-management/broadly-profile/vs/xmp/)[Birdeye vs Broadly](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/broadly/)[Podium vs Broadly](https://www.softwareadvice.com/review-management/broadly-profile/vs/podium/)[ReviewTrackers vs Broadly](https://www.softwareadvice.com/review-management/broadly-profile/vs/reviewtrackers/)[InMoment vs Broadly](https://www.softwareadvice.com/review-management/broadly-profile/vs/inmoment/) [Compare All Alternatives](https://www.softwareadvice.com/review-management/broadly-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **9** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **6** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16448) Recently recommended **0** times [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) **4.7** (6433) Recently recommended **0** times Stuck Between Options? 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