--- title: "Broadly Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Broadly. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Broadly is a good fit for you!" source_url: "https://www.softwareadvice.com/review-management/broadly-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) / Broadly Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/review-management/broadly-profile/) Reviews [Alternatives](https://www.softwareadvice.com/review-management/broadly-profile/alternatives/) # Broadly User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 336 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 280 reviews (83%) - 4 stars: 45 reviews (13%) - 3 stars: 7 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time. - Broadly has helped me respond quickly to customers who are happy with our service and gives me an opportunity to get feedback from them and fix any issues un a timely manner. - Thanks to this site, commercial transactions have become easy and simple, and there is no difficulty in using the site ### Most mentioned cons - I finally cancelled for them to CONTINUE trying to charge my card again as of today. - The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill). - The only issue I run into is that because we have multiple locations operating their own accounts, the email messages regarding a new message does not indicate which location is being contacted (or it may just be that I'm not paying enough attention to see it before I click the like to respond). ## Broadly customer reviews Showing reviews 1-25 of 336 (page 1). ### Great platform to manage customer relationships! - Overall rating: 5/5 - Reviewer: Kelvin L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Broadly makes it easy to manage your customer relationships. You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit. It has been an invaluable tool to generate reviews and grow our online footprint! #### Cons Not much, Broadly had satisfied all of our needs! #### Reasons for choosing Broadly Ease of setup, all-in-one services, great team --- ### 10/10 recommend going with broadly - Overall rating: 5/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. extremely positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros how easy it was to start getting more reviews. It was instant, We received more than 15 reviews in the first month. It gives an easy to find appointment confirmation in our shop software. #### Cons I would say there is nothing that stands out at this time we are unhappy with. #### Reasons for switching to Broadly they couldn't integrate with our shop software --- ### Integration never fully automated and reviews were fewer than previous methods. - Overall rating: 2/5 - Reviewer: Cam S. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered A learning experience to be more hesitant to enroll in a contract from a marketing cold call. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It took the clients right to Google, Facebook, Yelp, etc to collect the reviews rather than their own site. #### Cons Customer support was unresponsive and overall poor. Integration never fully automated. Very few actual reviews were collected. It just fell really short of what was promised and there wasn't an effort to improve it after numerous requests. #### Vendor response Cam, we're so sorry to hear you had a negative experience with Broadly. Our goal is to ensure that all of our customers are both happy and successful with our product, and we truly apologize that we fell short. Our product has simple and powerful technology that's customizable and typically very simple to integrate. We're sorry that this wasn't the case with your business platform. We wish your business nothing but the very best in the future. Replied March 2018 --- ### Doggie Business, LLC - Overall rating: 5/5 - Reviewer: Abbi T. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have only had broadly for a month or so but so far we love it and cannot wait to see how it progresses our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that all of our communications between Facebook and Instagram are centralized. #### Cons The marketing campaigns are lacking and just because you respond on the broadly does not clear the notifications on the other platforms. #### Reasons for choosing Broadly Mainly for the review services and that it integrates with gingr. --- ### Worth it! - Overall rating: 5/5 - Reviewer: Mary S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Broadly has been very easy to work with. If I have a question Kaz is there to answer it for me. It is a great piece of software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Broadly is how easy it was to set up, how easy it is to use, and how easy it is for customers to use. We have been using Broadly since 2019 and it has helped our clients tremendously. We are able to respond quicker and meet the client where they are. It has helped raise our google reviews and ultimately help new clients find us online. #### Cons I have not delved into the mass texting/campaigns yet. I would love to be able to send one text message to a bunch of leads letting them know about a sale. I think the review request from Broadly should be more frequent that first week of service. #### Reasons for choosing Broadly None at the time but I know of a lot of people who use Podium. When I talked with Podium it seemed that they had everything Broadly could do but for so much more money. --- ### One of the best investments to date. Our reputation is better than ever online. - Overall rating: 5/5 - Reviewer: Joseph R. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about broadly is that it is easy-to-use and can be automated to solicit for reviews from new and existing customers that most likely would have never given a review even though they wanted to. It gives the nudge they need to help our business out and makes them feel like they are contributing to our success and to the community by voicing their opinions. #### Cons I have yet to find anything I dislike about the product. #### Vendor response Thank you so much for being a Broadly customer, Joseph! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! Replied November 2022 --- ### Good service for less than the other Big Box Brands - Overall rating: 5/5 - Reviewer: Shannon M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cost effective and performs just as good as the other more expensive review services we used to use 4 years ago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Notifies us immediately upon a review posting on social media platforms or google. We are able to respond effectively and mitigate any damage to our reputation or publicly thank our customers. #### Cons The customers have the option to ONLY give us a thumbs up. Professionally speaking, customers breeze by this when looking for a contractor, and only read full reviews of our services. #### Reasons for choosing Broadly Less expensive, wanted the same service #### Reasons for switching to Broadly Podium was too expensive #### Vendor response Thank you so much for being a Broadly customer, Shannon! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight, I'll be sure to relay this info to our team. Keep up the great work! Replied November 2022 --- ### Simple Web Chat And Review Platform - Overall rating: 5/5 - Reviewer: Kelly Michael S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love Broadly, it's a great web chat and review platform for small businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very affordable way to introduce web chat, therefore getting more leads. Also a great way to ask for reviews via email or text. #### Cons You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up. #### Vendor response Thank you so much for being a Broadly customer, Kelly! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilities, I'll be sure to relay this info to our team. Keep up the great work! Replied November 2022 --- ### Great Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great product that helps us keep up with our clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros How easy it is to ensure clients had a great experience. #### Cons I have had trouble logging into the app every now and then. #### Vendor response Thank you so much for being a Broadly customer! We appreciate your feedback and are happy your business has utilized our tools to enhance your customer's experience! If you ever have trouble login in, please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work! Replied November 2022 --- ### User friendly for our employees working on site or from home - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Broadly is the first line of defense in connecting with our target audience and prospects as well as the launch point in the workflow of acquiring new business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can manage and field every potential customer's inquiry on the numerous paths of communication available in one, organized and collective space #### Cons Does not interface with Angi's List (Home Advisor) --- ### It’s all about communication! - Overall rating: 5/5 - Reviewer: Laure S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So easy to implement and now we couldn’t live without it!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes communicating with customers quick and easy. #### Cons Sometimes my staff should just make a phone call since not everything should be discussed through text. #### Vendor response Thank you so much for being a Broadly customer, Laure! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! Replied November 2022 --- ### Highly Recommend Broadly - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am fairly new with my company and we are beginning to learn all the ins and outs of the software now that we have a designated office staff to maintain the traffic we have on Broadly. It was very easy to learn my way around the app and start using the app. I would recommend it to other businesses looking to streamline their client communication and reviews. It has also helped us boost our Google reviews. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to learn and use. Customer service is exceptional and prompt! #### Cons Kind of pricey but that is our fault, we don't use it for payment processing. We mainly use it for customer communication and reviews so we are not using it to its full potential. I do not like that you can't mark a conversation as read and it disappear out of the inbox. This would be more of an email type setup. This I believe would be less overwhelming to the eyes when you first open the app and see all the messages just hanging out there. #### Vendor response Thank you so much for being a Broadly customer, David! We appreciate your feedback and are happy your business has benefited from our tools and customer support! & Thank you for your insight regarding our inbox features, I'll be sure to relay this info to our development team. Keep up the great work! Replied November 2022 --- ### Reputation is everything! - Overall rating: 5/5 - Reviewer: Sheryl K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Broadly has allowed me time to work on other things knowing that when a customer leaves a review (weather good or bad) I receive an email to let me know to either follow up with them (rarely happens, but it does) or to brag on my team members and build morale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that if our technician or team members forget to ask for a review or if a client forgets to write one, they receive a reminder from Broadly which prompts them to follow through! I love how many great reviews broadly has helped us capture to boost our ratings in the eyes of our existing and potential new clients. #### Cons I have a difficult time getting in touch with a member of broadly's team when I have an issue. I would rather pick up the phone and it seems I can only email. #### Vendor response Thank you so much for being a Broadly customer, Sheryl! We appreciate your feedback and are happy your business has seen an increase in reviews! I'm so sorry you've had a difficult time connecting with one of our reps, please reach out to your CSM if anything ever comes up or feel free to email/call us directly @ support@broadly.com & 800.727.0445. Keep up the great work! Replied October 2022 --- ### Big positive impact on our reviews - Overall rating: 5/5 - Reviewer: Greg O. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has led to increased customer confidence due to a large pool of reviews. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Review requests are quite effective. I went from having one or two reviews post per month to several reviews every week. It has changed how our business looks online. #### Cons I feel like the price is high because it automatically includes many services. However, I only use review requests, and in rare cases, payment processing. If review requests were available a la carte for less money, I would have selected that. With that said, the value is good, even with my limited use of the product. #### Vendor response Thank you so much for being a Broadly customer, Greg! We appreciate your feedback and are happy your business has benefited from our review tools! & Thank you for your insight regarding pricing options, I'll be sure to relay this info to our team. Keep up the great work! Replied November 2022 --- ### Cordan's review - Overall rating: 4/5 - Reviewer: Charlene T. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is easy to use and I can call my rep anytime I need help #### Cons When someone responds thank you and you don't respond back it keeps reminding you that the customer is waiting for a responce. #### Vendor response Thank you so much for being a Broadly customer, Charlene! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding reminders, I'll be sure to relay this info to our team. Keep up the great work! Replied November 2022 --- ### Good value for features - Overall rating: 4/5 - Reviewer: Jud S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We switched to Broadly from another provider and have been very happy with the customer service and value. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Broadly has done a good job automating our review request process, helping us increase our Google star rating and interact with customers who leave us reviews. The web chat function has been a welcome addition that has increased lead generation through our website. Their customer service team has always been very responsive to our needs. #### Cons Initially it did not have a pre-filled response generator but has since adapted one that seems to work well. It does not integrate with our particular CRM as well as we would like. #### Reasons for switching to Broadly Cost and features #### Vendor response Thank you so much for being a Broadly customer, Jud! We appreciate your feedback and are happy your business has benefited from our web chat and reputation management tools! We pride ourselves in providing excellent customer support so we're happy to hear your experience has been that. & Thank you for your insight regarding integrations with CRMs, I'll be sure to relay this info to our team. Keep up the great work! Replied November 2022 --- ### Broadly and HVAC - Overall rating: 5/5 - Reviewer: Courtney W. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Broadly helps the office free up time by automating the smaller tasks and making it easy for us to review our Google standing. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really appreciate getting notifications when a customer has left a review, and that I'm provided with a preview of that review. It also let's us know when there is a review that hasn't been responded to after a certain amount of time - which is AMAZING. The office gets busy, sometimes we get distracted... that extra push to hold us accountable is really nice. #### Cons I have no complaints so far - the features I use are pretty straight forward, there's not much to not like about it. #### Vendor response Thank you so much for being a Broadly customer, Courtney! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! Replied November 2022 --- ### J&J'S Final Coat Painting, Inc. - Overall rating: 5/5 - Reviewer: Jill S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are having a great experience with Broadly; it's been a great program for potential and current customers. They are able to reach out to our company, and then if they ended up using us, they are able to leave a private review about their experience with us, whether it was a great one or maybe not so great. We are able to know how they felt about our team, and we can improve on whatever we feel is needed. We also put those reviews on a bulletin board so our entire team can read them as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Broadly for about 4 - 5 years. It has been a great tool for our potential customers and actual customers. #### Cons We only had one change in the chat portion. I asked Broadly to put our phone number in the message, so that the potential customer can call our office right away and not have to wait on a call back from our office. That way they have our office number for future reference as well. #### Vendor response Thank you so much for being a Broadly customer, Jill! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding web chat features, I'll be sure to relay this info to our team. Keep up the great work! Replied November 2022 --- ### Easy, Convenient, and Reliable! - Overall rating: 4/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have seen a noticeable increase in positive reviews posted since we started implementing Broadly. We also appreciate the option for guests to provide unfavorable feedback so we have the opportunity to offer a resolution before they post to the online forums. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Being able to manage multiple platforms on one single dashboard is key for us. The ease of being able to monitor, respond and track all of the reviews coming in from all the sites we are listed is amazing! #### Cons I do wish we had more accessibility to edit/design the email automation sent to our clients when a request for review is delivered. #### Vendor response Thank you so much for the review and sharing your feedback with us, Amy! Keep up the great work, we hope to continue assisting your business with providing the best customer experience! Replied October 2022 --- ### We love Broadly! - Overall rating: 5/5 - Reviewer: Rachel B. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are happy with this product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The request for reviews and review stream are a great help to our business. #### Cons The price is a little steep and the webchat can be clunky. #### Vendor response Thank you so much for being a Broadly customer, Rachel! We appreciate your feedback and are happy your business has benefited from our review tools! If you ever have any issues with web chat please feel free to connect directly with your CSM or email us @ support@broadly.com, we're happy to help. Keep up the great work! Replied November 2022 --- ### Broadly helps us respond quickly and professionally to our customers - Overall rating: 4/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. positive but sometimes when i have a technical question it can take awhile to get a response #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros it takes some of the day to day things i need to do off my plate #### Cons i want it to have more relevant keywords for my business #### Vendor response Thank you so much for being a Broadly customer, James! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding keywords, I'll be sure to relay this info to our team. Keep up the great work! Replied November 2022 --- ### Broadly helped us get more reviews! - Overall rating: 5/5 - Reviewer: Amy H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When we first started using Broadly, we had 34 reviews on Google. We are now approaching 1,000! Their support and ease of use are great. We also like that we can pay for a full year in advance to save money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Broadly is easy to use! Our customers get a notification asking if they would recommend us or not and it prompts them to leave a review. #### Cons There isn't anything I dislike about Broadly. #### Reasons for switching to Broadly The old product was a separate app and was not automatic. It did not integrate with our software. #### Vendor response Thank you so much for being a Broadly customer, Amy! We appreciate your feedback and are happy your business has benefited from our reputation management tools! Keep up the great work! Replied November 2022 --- ### Customer Experience Management - Overall rating: 5/5 - Reviewer: Robert C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Exceptional #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to better understand if our processes are working. Without this tool we would not be as effective as we are in exceeding our customer's expectations. Broadly is a force multiplier for reputation managment. #### Cons Sometimes the team data is not always correct or seems to be incorrect. #### Vendor response Thank you so much for being a Broadly customer, Robert! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding team data, I'll be sure to relay this info to our team. Keep up the great work! Replied November 2022 --- ### Amazing Results - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. We love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We struggled for years to get online reviews from our happy customers. Once we started using Broadly it has been nothing short of amazing! We now have lots of online reviews. It is so encouraging to read the customer comments and hear how pleased they have been with our work. Our employees love reading the reviews as well - they love hearing the complements after they've worked so hard to provide a great service to them. #### Cons At first, I had some difficulty finding my way around the dashboard site, how to respond to reviews. But after some trial and error and time it became easy. #### Reasons for choosing Broadly The recommendation of others. #### Vendor response Thank you so much for being a Broadly customer, David! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work! Replied November 2022 --- ### Love how we can see every ones move - Overall rating: 5/5 - Reviewer: Joanna M. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Payment is easy, Finding customers information is the best from phone number to quotes and address(Easy to use) #### Cons the only thing it updates almost every day as well my guys use their phones and when that updates it's way different then the computer ## More reviews [Next reviews](https://www.softwareadvice.com/review-management/broadly-profile/reviews/?page=2) --- Broadly Reviews, Pros and Cons - 2026 Software Advice