Chatmeter 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Chatmeter

4.5

(74)

Pricing

Pricing available upon request

About Chatmeter

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time impact through relevant insights in critical moments that matter. Chatmeter understands the challenges of multi-location, and omnichannel reputation management, and has created a scaled platform that enables end-to-end visibility for everyone, from local owners to executive leadership. With a 93% customer retention rate, Chatmeter is the brand reputation partner of choice across the retail, restaurant, healthcare, and financial services industries, and more. For more information, visit www.chatmeter.com.

Chatmeter Screenshots

Chatmeter Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Chatmeter Features

Popular features found in Web Analytics
Campaign Management
Goal Setting/Tracking
Heatmaps
Keyword Tracking
Pageview Tracking
Referral Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking
Web Traffic Reporting
More features of Chatmeter
Activity Dashboard
Alerts/Notifications
Automated Publishing
Benchmarking
Brand Tracking
Collaboration Tools
Competitive Analysis
Content Management
Conversion Tracking
Customer Engagement
Customer Journey Mapping
Customizable Templates
Dashboard
Data Visualization
Geocoding
Geofencing
Keyword Rank Tracking
Localization Automation
Location Tracking
Mobile Keywords
Monitoring
Multi-Location
Performance Metrics
Post Scheduling
Predictive Analytics
Real-Time Notifications
Reporting/Analytics
Reputation Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
SEO Audit
SEO Management
Social Media Monitoring
Social Sharing

Chatmeter User Reviews

Overall Rating

4.5

Ratings Breakdown

58%

36%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.6

Functionality

4.4

Have you used Chatmeter and would like to share your experience with others?

Lauren K.

Verified reviewer

Food & Beverages

1001-5000 employees

Used weekly for less than 2 years

Reviewed July 2020

Make Responding to Reviews for Multiple Locations a Breeze

Customer service here has been both wonderful and slow. The technical support portion seems to be a little slow to work on issues and communicate. The customer representatives have been great. This company does not just drop out of communication once you purchase their product. Chatmeter does regular check ins and updates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that we can see all our reviews for all our location for all platforms in one place. It is easy to view all the reviews at once and be able to sort them by star rating or date posted. Answering reviews could not be easier with this platform. We also love that we can see images that have posted and social comments. With 78 locations we need all the help we can get commenting on reviews, overseeing social media, and providing feedback to our locations.

Cons:

The social posting portion of this platform is really lacking. There have been multiple technical glitches on their end, which did take some time to get fixed. Your ability to post is a little limited as well. You can only post links and photos in certain ways and you cannot post polls or stories. I do wish the social section was a little further along in development.

Reasons for choosing Chatmeter

I chose Chatmeter because of the two in one platform. I liked that I could use the same service for both reviews and social media posting. Chatmeter was also willing to work with some of my special requests.

Vendor Response

Hi Lauren, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your reviews all in one place and makes responding to reviews easy! Thank you for your feedback on our social suite, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

Replied August 2020

Amanda K.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2020

Overall, solid software and incredible customer support!

We've had good experience with our rep, the software, and improving our results.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that most of the places on the internet that accept user reviews or CRM software are easily compiled into one platform that's relatively easy to use. We like the big, colorful graphics used (makes it fun and gives another perspective to understand the information) and that most every section is fully interactive. We appreciate how easy it is to see all the different aspects of our internet presence.

Cons:

We wish it included the option to add additional CRMs that are not currently supported by the software. It's pretty pricey, but it does a lot more than most other programs. We also wish there was someone on staff that specifically worked with open APIs to integrate and customize the software to suit our needs a bit better and not have to find someone on the side.

Vendor Response

Hi Amanda, thank you for taking the time to review our software. We're happy to hear that our platform is interactive and helps you manage your online presence! It's also great to hear you're improving your results. Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have.

Replied August 2020

Christine B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed October 2022

Small or Dynamic Businesses Beware… Don’t Sign a Chatmeter Contract!

If you are part of a small business or dynamic business that needs to pivot as business needs dictate, you should NOT consider Chatmeter services. Along with numerous obstacles, the pandemic brought debilitating staffing challenges for our business, and we had to close multiple locations. Chatmeter would not provide any assistance by reducing the number of locations in our contract. We were forced to pay for expensive services that could not be used during an incredibly difficult period. When our annual renewal bill was sent, we notified Chatmeter that we wanted to cancel and explained we could no longer utilize their services without many locations in operation. Chatmeter stated that we were required to cancel at least 60 days prior to the annual bill (even though they sent no notice or reminder of this). The only option Chatmeter would provide, besides a payment plan for the entire annual bill, was to buy out the annual contract for nearly $4,000! Small business owners need the option to discontinue services with reasonable timing if they do not meet current business needs. Inflexibility and unfairness help no one and it’s simply not good business. In today’s world of constant change, please be warned not to sign a contract with Chatmeter.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a business owner, I did not have personal experience utilizing the software but had negative experiences with Chatmeter management.

Cons:

Inflexible and shady business practices by Chatmeter management.

Reasons for switching to Chatmeter

Cost and function needed at the time

Yvonne W.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Multiple reviews for our restaurants in one place

Having access to trends and reports help me see where problems are happening - if it's a specific day of the week or a certain period of time. I can drill down and see if it's a kitchen issue or if certain people are on the shifts that have the issues - invaluable.

Ratings Breakdown

Ease of use

Functionality

Pros:

It saves me so much time by being able to see multiple reviews from various platforms in one place. Once you have your FB, Twitter, Insta, Google, YELP all linked you can spend 5 minutes responding to guests. If there's a problem you can resolve it quickly. In the past you either had to go to every site and check comments and that took way too much time out of a normally busy day. I found that I just didn't check until I was alerted that there was a problem. This is so much better.

Cons:

some sites are still not accessible, like YELP, but we all agree YELP isn't a site that wants feedback, it's just yuppies who think they are food critics giving their ego's a boost. I can't say that I have anything negative about this software.

Vendor Response

Hi Yvonne, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.

Replied November 2020

heather o.

Verified reviewer

Real Estate

201-500 employees

Used weekly for more than 2 years

Reviewed July 2020

We love Chatmeter!

Helps us to understand our properties' online reputation and helps our teams to quickly and easily understand theirs as well. The LBV score increases awareness and accountability for our teams. Great tool!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to utilize. Great tool for our teams and easy for them to understand their property reviews. We use the ChatExec feature as well and love it. Amazing customer service. Our account rep, [SENSITIVE CONTENT HIDDEN], goes above and beyond for us and helps train our teams. I love that we can also use their Listings and social media service as well. We appreciate that there are multiple facets to Chatmeter, so we don't have use a variety of vendors.

Cons:

The only con I see is that I would love for the social media posting tool to be more robust. We currently use Soci as a scheduling tool for social media. Would love to use Chatmeter instead, but it is not quite advanced enough for us and our teams to make that switch.

Vendor Response

Hi Heather, thank you for taking the time to review our software. We're happy to hear that our platform is easy for your team to use! Thank you for your feedback on our social media tool, we recently made some updates to our social tool. Chatmeter social suite has social publishing, which allows you to schedule, bulk publish, plan and approve posts. Check out our full social suite here: https://www.chatmeter.com/platform/social-media-management/. Feel free to reach out to your Customer Success Manager to learn more. Thanks again for the great review!

Replied August 2020

Kyle F.

Verified reviewer

Restaurants

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Chatmeter

It’s a useful and reliable tool to judge our company day to day. Easier to have everything together daily than search reviews on yelp, google, etc daily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy access to how my stores are doing via social media and email responses. I like you can tier your stores based on 30 days or overall. Easy grouping everything together to get quick feedback. Quick and reliable.

Cons:

Seems some reviews come in at later dates. We get a lot of feedback from the previous weeks on random days.

Vendor Response

Hi Kyle, thank you for taking the time to review our software. We're happy to hear that our platform is quick and reliable! Thank you for your feedback on reviews, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.

Replied August 2020

Kristin H.

Verified reviewer

Real Estate

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed August 2020

Valuable, time saving product for reasonable price

I have worked with Chatmeter for the last 6-7 years. I have use the program as a Community Manager, Regional Manager and VP of Operations and appreciate the ease of use from every level I have been at.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy the daily emails with all of my properties reviews. It gives us the opportunity to jump on any issues and reply to the review promptly. It also allows me to be involved in the process and add an extra layer of oversight to my teams.

Cons:

I really have not had any issues, other then when I started with my current company that I wasnt getting the emails, but after a quick call it was fixed promptly.

Reasons for choosing Chatmeter

Chatmeter was chosen for me when I was a Community Manager with another company and I have brought it to all the other companies that I have worked for.

Vendor Response

Hi Kristin, thank you for taking the time to review our software. We're happy to hear that you like the daily emails and that our platform helps you respond to your reviews quickly! Thank you for being a loyal Chatmeter user and for bringing us with you when you move companies. We greatly appreciate it! Thanks again for the great review.

Replied August 2020

Holly E.

Verified reviewer

Restaurants

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

All-in-One Capability

Fantastic backend that is so easy to use for both myself and my franchisees. We love it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With Chatmeter, we were able to have just one vendor do work that used to take 3 vendors. We now are able to manage our local listings, menu pages, and reviews all in one spot. Very convenient!

Cons:

The backend where menu information is updated is hard to use and time consuming.

Reasons for choosing Chatmeter

Price, capability of doing more in one place, and great service from staff during initial meetings.

Reasons for switching to Chatmeter

Chatmeter could manage more in one place.

Vendor Response

Hi Holly, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your local listings, menu pages and reviews all in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.

Replied November 2020

David P.

Verified reviewer

Real Estate

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Great Tool to keep track of all your reviews

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fact that it tracks our reviews on Google, ApartmentRatings, and Yelp. We get an update the day after they put the review up, so we can go and answer the review quickly. In the property management industry answering reviews quickly is necessary and Chatmeter helps us do this.

Cons:

It work perfect for the apartment industry. I do not have anything I like the least about this.

Vendor Response

Hi David, thank you for taking the time to review our software. We're happy to hear that our platform helps you keep track of all your reviews and respond to them quickly! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

Replied August 2020

Rebecca V.

Verified reviewer

Construction

1001-5000 employees

Used weekly for more than 2 years

Reviewed June 2020

Easy to use, great service, always improving

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and the team at Chatmeter is constantly adding functionalities that keep them competitve in their industry. The service from the account management team has always been very great, quick and attentive to our requirements.

Cons:

I wish we were able to personalize the sentiment analytic software to themes and keywords that we'd like to track.

Vendor Response

Hi Rebecca, thank you for taking the time to review our software. We're happy to hear that our platform is easy to use and you enjoy our great service! Thank you for your feedback, we used to offer this feature but we noticed clients were tracking keywords that they thought were important but customers actually weren't talking about so the data clients wanted didn't exist. So when we updated Pulse, we made it so that we're only showing customers statistically significant data. These are the things customers are actually talking about. I hope that helps and thanks again for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

Replied June 2020

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