Feefo
About Feefo
Feefo Pricing
Feefo is designed to grow with you, which is why we offer packages for every type, and size, of business.
Starting price:
£99.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Feefo
2 Reviews
Hannah
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Consistently Excellent Service
Our sales Rep [sensitive content hidden] is always there to support us with anything Feefo related so we maximise the Feefo service. The campaign manager tool has helped us engage with more feedback than ever before which means we can make our services the best they can be for our customers. We like the way that Feefo allows us to show case the positive feedback to our customers through the Platinum award.
PROSThe online Feefo portal makes it easy to navigate, which makes the process of gathering feedback straightforward. Allowing us to pick apart feedback and implement processes to make our processes smoother.
CONSIf we were being extremely picky, the occasional emails received by the Feefo hub support team in relation public reviews who have directly contacted Feefo requesting to review our services. We would prefer they were instructed to speak with us directly so we can provide a personal touch as part of the customer experience when using our service.
Vendor Response
Hi Hannah, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you find our the Feefo hub easy to navigate. We strive to provide a user-friendly platform that empowers businesses to enhance their services based on valuable customer insights. We are delighted to hear that our sales rep was instrumental in supporting you with all things Feefo-related. Providing exceptional customer service is a top priority for us. Thank you for choosing Feefo as your feedback platform, and we look forward to continuing to support your business's success. Best regards, The Feefo Team
Replied March 2024
Devin
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2022
A good review-gathering solution
Feefo is fine, but the widgets gallery is limited. It's also not a very intuitive platform, we typically have to reach out to our rep for help making changes or implementing new things.
PROSWe got a dedicated Feefo review page for our brand which showcases customer reviews.
CONSOur dev team had to set up a complicated API, it's expensive.
Reason for choosing Feefo
We liked the Feefo rep a lot better
Vendor Response
Hi Devin, Thank you for sharing your feedback with us. We're pleased to hear that Feefo was able to provide your brand with a way to showcase your customer reviews. We understand the importance of having a platform that highlights customer feedback and helps build trust with your audience. We appreciate all your comments. Your feedback helps us identify areas for enhancement, and we will work towards making the platform more intuitive and expanding our widgets gallery. We're glad to hear that you found value in working with your Feefo representative. Providing exceptional support and guidance is important to us, and we're committed to ensuring that your experience with Feefo is positive and productive. Thank you for choosing Feefo as your review-gathering solution. We value your partnership and look forward to continuing to support your brand's success. The Feefo Team
Replied March 2024