GetMoreReviews
About GetMoreReviews
Awards and Recognition
GetMoreReviews Pricing
14-day free trial available (requires credit card). Business: $99/month Agencies: contact for pricing.
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for GetMoreReviews
1 - 5 of 148 Reviews
Benjamin
11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed June 2023
Grow Your Business With GetMoreReviews
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed October 2018
It works!
GetMoreReviews has helped our company get better "internet karma" and stops bad and angry reviews before they're put up. It's been invaluable in improving our service and retaining customers!
CONSIt can be difficult to learn how to use it.
Gabriela
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Great to have feedback from our costumers and with GetMoreReviews we have that.
Great - That was a good solution for a small business. We used to work with other companies that have maybe a better system but it not affordable for the small business owners.
PROSThe system is quite easy to access. We get results and are happy with that.
CONSNot having control over the Contact that we send a review request and they did not answer "the people that click on a link to write a review but then decide not to do it. There it shows on the GetMoreReview system that they did write a review.
Reason for choosing GetMoreReviews
Birdeye would have been my first choice but it very expensive.
Reasons for switching to GetMoreReviews
Cost
Haris
Medical Practice, 2-10 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed November 2019
Just ok
Pricing was very attractive. Didn’t have a long term commitment. Seems very easy to use. Overall decent product but needs some critical improvements
CONSCustomer service is so so. You can’t talk to anyone and have to chat which seems to have extended delays (seems like staffing issues). Most times you can start a chat and not expect and response for the next few hours. Customer click through rate is not good. The thumbs up or thumbs down is too generic and doesn’t tell my customers that they have to follow through after the thumbs up. Many customers who we surveyed stated that they were under the impression that thumbs up meant they were happy and no review was necessary.
Reason for choosing GetMoreReviews
Pricing
Vendor Response
Hello Haris! Thanks for the great feedback. We're sorry to hear you didn't have a great experience with our customer support. Our response times are usually rather snappy, but it sounds like something broke down if you had wait times of 1+ hours. As for the thumbs up and thumbs down, we have tested this across several thousand customer and have found that is produces the best conversion rates and least confusion across all industries. If you have more feedback on this specific topic please chat or write us as we are always looking for valuable input like this for our product road-map!
Replied November 2019
Devon
Retail, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great survey platform
Great customer service and assistance with functionality questions. No issues.
PROSThis software is great if you're looking for a cost-effective, simplistic format for surveying. Follow up and user notifications are automated making admin management easy. Survey redirect for positive reviews is also a helpful way to increase positive social media reviews. Negative reviews allow for direct customer interaction for a personal and quick resolution.
CONSReporting for data solely based on a thumbs up or thumbs up response would be life changing. One of the benefits of this platform is to be able to identify whether or not a thumbs up was received even if the customer decided not to continue through to leaving a social media review.
Reason for choosing GetMoreReviews
Format simplicity to increase response rates.
Vendor Response
Hi Devon - Thank you for the great review and the amazing idea. Stay tuned as we're working on some new features that should help give more insight into the data for you!
Replied November 2019