gominga Software
About gominga
gominga is a review management software designed to help businesses collect and respond to customer feedback from within a unified platform. Key features include customer experience management, activity tracking, response management, customizable templates, review notification, and sentiment analysis.
Teams using gominga's modular solution can determine the number of items managed on each platform, streamline competition monitoring, expand customer service and boost customer loyalty. The product review management module enables users to evaluate product reviews and questions, identify market opportunities and problems, determine the strengths and weaknesses of their products and integrate customer feedback into their product development processes.
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gominga User Reviews
OVERALL RATING
Showing 10 reviews
Mathias
Company size: 1,001-5,000 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2019
Best in class
+ We were able to improve our quality management and product management. Thanks to gominga our customers have a direct voice to our sales, marketing, product management and customer care teams
Pros
+ One centralized platform in which you are able to handle, monitor and delegate product reviews + Innovative company with a great understanding of Ecommerce markets + Increases revenue due to the fact that interaction with customer reviews is very important during the buying process
Cons
- It's hard to find negative parts about that software solution
Response from gominga eServices
Thank you for leaving a review Mathias! We are so glad to hear about your positive experience with gominga. We will pass on your feedback to our team. Thank you, your gominga team
Replied June 2019
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2019
entering new business insights
Very fast acting and customer focused Gominga Sales- & Service Team that is eager to grow and been willed to act flexible where needed.
Pros
- Software runs stabile and is reliable - One System that collects most of our Sales Platforms and its upcoming Product Ratings / Product FAQ´s - good visualization of Product Rating development either by single unit or brand
Cons
- Main Dashboard view (more graphics to get a quicker overall overview) - System has minor problems when using different Internet Browsers such as example Google Chrome
Reasons for choosing gominga
Gominga is a european headquartered organization, that acts in Line with GDPR Standards and same time understands from an cultural background the partial different requirement of main EMEA markets such as example Germany and its local characteristics.
Response from gominga eServices
Thanks for taking the time to leave us a review. We'll be sure to let the team know of your feedback. Regarding Google Chrome we never heard of this before and will get to this topic quickly. Our team is allready working on graphics - to provide our customers with even quicker overviews. Please don't hesitate to get in touch in the future with any questions or concerns. Your gominga team.
Replied July 2019
Jin-Su
Company size: 51-200 employees
Industry: Consumer Electronics
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2019
Review from the view of someone who is not actively using it.
The last meeting has given us some valuable insights on how we can make the most out of the product we bought from you. Especially looking our product descriptions on amazon and then seeing the amount of questions we receive, that was very eye-opening. Thank you for that!
Pros
It gives our customer support guys a tool to work with & helps them save time, identify reoccurring issues and so on.
Cons
Our users do not have possibility to edit review & question answers ourselves.
Response from gominga eServices
We appreciate the feedback, Jin-Su - and thank you very much for taking time to leave this review, your gominga team
Replied June 2019
Holger
Company size: 10,000+ employees
Industry: Consumer Electronics
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2019
Great choice!
The consideration phase of our customers has changed dramatically. Our owned media play an ever smaller role during the decision phase of our customers. On the other hand, user generated content, such as reviews, supports the purchase decision more strongly. gominga helps us to become visible with qualified reviews and to counteract bad ones!
Pros
- High time savings in handling reviews - Positive impact on sales - Terrific support
Cons
Nothing to complain about. gominga helps us achieve our Goals.
Response from gominga eServices
Thank you for leaving your review, Holger. We're happy to hear that you find our products easy to use and that you're seeing great results. Thank you, your gominga team.
Replied June 2019
Marco
Company size: 1,001-5,000 employees
Industry: Consumer Electronics
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Perfect support
I can recommend this software without any doubt. Very good system to manage customer reviews and questions.
Pros
The ease of use of gominga is great. You simply click through reviews and questions, can switch directly to Amazon sites and even react to customer posts directly.
Cons
Rarely, there are problems because of getting "old" reviews/questions and links need to be edited. But customer support is very good.
Andreas
Company size: 11-50 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2021
Most powerful review management tool
We use the tool daily for our Amazon reviews. Without the tool we won´t be able to get an market overview! We also use the tool to look what customers of our competitors think about similar products to imporve our product line.
Pros
We like most to get a well founded knowledge about our customer reviews.
Cons
We got a good support to get the tool started. Support is very good available.
Melissa
Company size: 51-200 employees
Industry: Consumer Electronics
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2019
Review of gominga
Pros
I like that all of the reviews and questions from Amazon are in one place that is organized and that I can easily see how many questions and reviews need to be answered.
Cons
I do not like that when I reply to a review or question, I am unable to edit it myself. It is a bit of a pain having to write to the support team to ask them to edit my replies. I would prefer if I could edit it myself.
Response from gominga eServices
Hello Melissa, thanks for taking the time to leave us a review. Please don't hesitate to contact us in the future with any questions or concerns - your gominga team.
Replied July 2019
Ralph
Company size: 2-10 employees
Industry: Management Consulting
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2019
Advanced solution for customer engagement
gominga really helps my clients to get control of the complex review Topic, as well as to generate further insights for product and service dev
Pros
comprehensive solution to engage with customers, pre and after purchase. smart and efficient processes to solve roles and responsibilities challenges
Cons
platform coverage in some markets and sectors could be optimized
Response from gominga eServices
Thank you for leaving your review, Ralph. We're glad that you find great value in our products and services, Thank you, gominga - team
Replied June 2019
Xenofon
Company size: 201-500 employees
Industry: Consumer Electronics
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2019
Gominga review
Pros
Multi-Platform Insight and useful tool to respond to reviews
Cons
Interface could be improved and provide more solutions
Response from gominga eServices
Thank you for leaving your review, Xenofon. We appreciate your feedback and will share it with our team. Your gominga team
Replied June 2019
Ralf
Company size: 51-200 employees
Industry: Online Media
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2019
Great tool for review management
Pros
Very easy and intuitive handling. All relevant data at one glance
Cons
Labelling is time consuming. No more cons
Response from gominga eServices
Hello Ralf, we appreciate you taking the time to leave a review and love to hear that our product and services have been valuable for your team! Thank your very much, your gominga-team
Replied June 2019