--- title: "Kenect Software Reviews, Demo & Pricing - 2026" description: "Review of Kenect Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/review-management/kenect-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Kenect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/review-management/kenect-profile/reviews/)[Alternatives](https://www.softwareadvice.com/review-management/kenect-profile/alternatives/) # Kenect Review From $1 1 plan Wondering if Kenect is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kenect 4.6 [(93)](https://www.softwareadvice.com/review-management/kenect-profile/reviews/) Pricing Pricing available upon request ### About Kenect Kenect is a cloud-based reputation management solution, which enables organizations of all sizes to engage with clients, capture payments and generate leads and reviews via text messages. Kenect helps marketing professionals prepare text messages and send them to customers to collect and respond to reviews in real-time. Team members can receive email or text notifications when a new message is sent through the website. The application also allows employees to route the text messages to respective teams across locations or departments. Additionally, administrators can create custom groups from the contact list and send them a broadcast message. Kenect offers integration with several third-party applications including LawPay, Clio and Tripleseat. It comes with mobile applications for iOS and Android. Pricing is available on request and support is extended via phone. Do you work for Kenect? [Manage this product listing](https://www.g2.com/products/kenect/claim_requests/new?auto=true) Wondering if Kenect is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Kenect User Interface ## Popular Kenect Alternatives Main Product Kenect 4.6 [(93)](https://www.softwareadvice.com/review-management/kenect-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.49Value for money - 4.64Customer support - 4.55Functionality Pricing Available upon request Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16479)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) 4.4 [(4064)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.26Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) 4.7 [(6440)](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.65Value for money - 4.28Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $47.99 per month Get Price Alternative Product [Weave](https://www.softwareadvice.com/product/158992-Weave/) 4.4 [(705)](https://www.softwareadvice.com/product/158992-Weave/reviews/) Ratings Breakdown - 4.49Ease of use - 4.13Value for money - 3.95Customer support - 4.31Functionality Pricing Starting at $199.00 per month Get Price ## Kenect Pricing and Plans Starting price: $1.00 Free Trial Free Version Basic $1.00 per user No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Kenect Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Kenect ACH Payment Processing Appointment Scheduling Autoresponders Billing & Invoicing Campaign Management Canned Responses Complaint Monitoring CRM CRM Integration Customizable Branding Dashboard Data Security Debit/Credit Card Processing Electronic Signature Feedback Management File Sharing Group Messaging In-Person Payments Interactive Content Lead Distribution Lead Qualification Mobile Access Mobile Payments Multiple Payment Options Negative Feedback Management On-Demand Communications One-to-One Messaging Online Payments Payment Fraud Prevention Payment Gateway Integration PCI Compliance Personalization Proactive Chat Real-time Consumer-facing Chat Real-time Conversations Real-Time Notifications Reminders Reporting/Analytics Response Management Review Monitoring Review Notification Review Request Screen Sharing SMS Messaging Social Sharing Template Management Text Analysis Third-Party Integrations Transcripts/Chat History Transfers/Routing Video Chat Video Support ## Kenect Integrations Tripleseat Integration rated undefined from -1 review 8am LawPay Integration rated undefined from -1 review Clio Integration rated undefined from -1 review ## Kenect User Reviews ## Kenect customer ratings - Overall rating: 4.6/5 - Total reviews: 93 ### Rating distribution - 5 stars: 73 reviews (78%) - 4 stars: 14 reviews (15%) - 3 stars: 2 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 4 reviews (4%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.5/5 --- ### Will always be Kenect's #1 Fan - Overall rating: 5/5 - Reviewer: Krista G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Overall the program's development and consistent change for the better of the program users has gotten our firm very efficiently communicating with our clients. We are able to track our reviews between 2 locations, and notify the Legal teams assigned to their clients chats immediately in more ways than 1. very customizable and handy on computer or mobile devices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to communicate with current, future and past clients. Sending files, scheduled messages, and review links are 1-2-3 click. #### Cons The only con I have is certain integration glitches between our case file management program and Kenect but it's not Kenect's fault. --- ### Kenect for messaging - Overall rating: 4/5 - Reviewer: melissa b. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. good customer service, quick response and updates when new features are available #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the text messages sent and received to our clients are preserved in their Clio client for preservation of the communications for each client and each file. #### Cons expensive, price point is high we bought this when Clio did not have a texting feature, now they do so we will more than likely not renew since we are already paying for a product that can provide these same features in the future #### Reasons for choosing Kenect best features for what we needed at the time --- ### Extremely pricey for what it is and very hard to get out of the contract - Overall rating: 1/5 - Reviewer: Sarah O. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Terrible. Poor customer service and communication. I would not recommend this company. There are plenty of other companies that are less expensive and do more. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros it allows texting from our main line - other than that there is nothing else. #### Cons The price point is insane - I am paying $4k a year when I could be paying $60 a month for the same service. They also require a year contract and you have to cancel at least thirty days prior to renewal or they will not let you cancel for another year. --- ### Officie Manager - Overall rating: 5/5 - Reviewer: Debb h. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer like that they can send a text message after hours if they find that they need a part and work during our business hours. they can let us know and we can receive the message in the Morning. that works great for our part manager who is very busy and has lots of phone calls. Customer will sometimes choose to text instead of waiting to talk to parts to. they like the option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That we can send out message and get text message from our customer. Our customers like sending pictures to us with there trade in of the 4-w, side by side, snowmobile, motorcycle that they want to trade to buy a new or different unit. now we have a way of doing that. A lot of cell phone voice mails are phone or not set up to leave message that the parts are here or their unit has been repaired and they can come pick it up and we can now text that to them. It is awesome. My customer can get me the information that I need to finish the paper work for the unit that they purchased. Kennect has made things flow better #### Cons sometimes the message goes to the wrong person that is a little frustrating --- ### Too easy to not utilize! - Overall rating: 5/5 - Reviewer: Kathy N. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Kenect made sending pictures, texting and communicating quickly so easy. Before I implemented this service at my business, I was using my personal cell phone to text customers.....always a scary thing as I do not was to give out that info when it is not necessary. This made it a wonderful thing to stay in touch. Also, customers are much more receptive to answering a quick text as opposed to calls or voicemails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Kenect has made it beyond easy to interact with our customers in a more digital fashion. Its quick, super easy, and requires very little effort for the user or recipient. #### Cons I would like to be able to sort thru messages depending on what I am looking for. #### Reasons for choosing Kenect This was exactly the type of program I was looking for. Virtually no training required, ease of use in adding additional users, quick and efficient and relatively inexpensive. --- ### I would never use anyone else! - Overall rating: 5/5 - Reviewer: Brittany M. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great for Customer management for all departments; Sales, Parts, and Service! My employees can do almost all the paperwork for a deal via Kenect!! The payment options and the photo/video capabilities are just perfect! We did almost $500,000 in payment through the Kenect program!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything about this platform is amazing. We are able to keep track of sales, as well as keeping the phone lines free! The employees at Kenect really listen to your ideas and complaints and actively fixes or adds features to help! Also, the payment feature has been THE BEST feature added in the past year!! #### Cons The mobile app can be glitchy, but I can see that they are always making adjustments and fixing the issues!! #### Reasons for choosing Kenect We were going to try "Podium" but Kenect is more suited to the Motorsports industry! They were pissed when we didn't sign the contract and went with Kenect. I definitely do not regret it one bit!! --- ### Amazing asset to our daily business! - Overall rating: 4/5 - Reviewer: Jessica K. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When the pandemic happened, we have to close our show room & do curbside service only. The Kenect Pay was launched at a perfect time for & we did full advantage. As we still navigate daily changes & challenges we use the Kenect platform & pay daily to help us with doing our daily business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was very easy to launch & get all our employees on line with it. The functionality is so easy! Kenect Pay is probably my most favorite feature. #### Cons The integration of the launch was very easy. Unfortunately it doesn't do all the functions when merged with our DMS, causing us to still have to switch out of the DMS and into web browser for Kenect. I also feel the app could use a upgrade/updates, it tends to have lag time with notifications & clicking them to open the messages. --- ### Very useful tool for alot of different reasons. - Overall rating: 5/5 - Reviewer: Eric F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think the best feature of this product is the push notifications for mobile. It also worked well with my apple watch so I never missed a message. #### Cons Updates could sometimes cause interuptions. --- ### Good Product - Overall rating: 5/5 - Reviewer: Derrick W. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. What the program does, it does very well. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is easy to use. Good form of communicating with our customers via text. We have not used the video chat feature yet, but it seems like a great idea for when the opportunity presents itself. #### Cons We would like a program that allows us to record our phone calls with customer, not just used for texting and video chat. Having record of these calls would go a long way to protecting the store from customers complaining that they said something they didn't or say they didn't agree to something they did agree to over the phone. This would prevent many headaches when customers try to get away without paying for something they authorized us to do. --- ### Great way to "Kenect" with clients! - Overall rating: 5/5 - Reviewer: Bonnie H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Keeps me in touch right away, clients love it and it's simply wonderful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Onboarding process was wonderful, customer service is great, and every day is better with Kenect! Clients love it so much and it is more personable. #### Cons There are no contrary indications to using this product. NONE. --- Showing 1 - 10 of 93 Reviews [See All Reviews](https://www.softwareadvice.com/review-management/kenect-profile/reviews/) ## Kenect Popular Comparisons [WhatsApp vs Kenect](https://www.softwareadvice.com/review-management/kenect-profile/vs/whatsapp/)[Viber vs Kenect](https://www.softwareadvice.com/review-management/kenect-profile/vs/viber/)[Telegram vs Kenect](https://www.softwareadvice.com/review-management/kenect-profile/vs/telegram/)[Podium vs Kenect](https://www.softwareadvice.com/review-management/kenect-profile/vs/podium/)[Birdeye vs Kenect](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/kenect/) [Compare All Alternatives](https://www.softwareadvice.com/review-management/kenect-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **4** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **2** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **1** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16479) Recently recommended **0** times Stuck Between Options? 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