Great user experience, they are always improving the software. Unlike some competitors i really like how you can see customers engagement on the review invite sent.

On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.

When I asked to stop the service, they did not cooperate and stock to their 3 months required notification to stop the service.

So far my favorite thing about Podium is how accessible the Customer Support team is. They have answered all my questions so for.

The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app.

My only complaint so far with the software is where the payment portal is concerned.

It has opened more opportunities for us to gain clientele.

They have been super responsive innovative and helpful. We have added over 3k+ reviews and respond to reviews in a matter of minutes.

The staff is great and very responsive. Really like the interface and ease of use of the system.

It's great that we can gain new leads through the software and that our customers receive an auto-reply, even when we are not in the office.

The cost is inexpensive and it really does help get reviews.

Very simple and intuitive the amount of useful links is nice to have.

Some customers complain about leaving a Google review because they don't remember their Google login.

And trying to cancel is almost impossible. There's no means on their website to cancel the service.

All you remember was the final service and it is horrible.

Incredibly User Friendly, Helps keep contact while being professional, Easy Up-to-date version of communicating with clients.

I would like the presentation email to the client to be more professional and legitimate looking. Some of my clients have mistaken it for spam.

The ease of sending and receiving information to and from our customer base has been a great tool for me.

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding.

They have amazing customer service and training sessions for businesses starting out, great customization and options for all types, and helpful with seeing the progress from the client's view.

Their team handled the whole integration for us and now it is fully automated and harvesting reviews at a record pace. Fantastic support and dedicated account rep.

I like most about it it is user friendly and the clients like it also to communicate with us instead of using the phone or leaving messages.

Numerous but the main attraction is that it keeps the writers writing and someone else doing the matching. Great product for the money.

Excellent chat software with review integration.

I like the ease of reaching and communicating with customers. It is very user friendly.

It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful.

Our guests seem happy with having this option. It's easy to use and makes responding to inquiries much quicker.

Customer rep was very helpful in explaining the Podium software.

Mostly worked well and had pretty good interface with website for chat as well.

The ability to send money requests to customers is very important. The constant communication from customers asking questions we are ready to answer also helps draw customers into the shop.

Overall I would recommend this app for companies who are struggling to get some good reviews about your company. This certainly will help.

It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well.

Easy is the best way to describe it. Support is always fast to respond, program is easy to use, and it generates more reviews than I could imagine.

Not the easiest to integrate. Requires some custom CSS to display properly.

Software is easy to use. Like the speed and efficiency of review collection.

The software does not notify you when a customer upload images and when they do, most images are cut from the software and impossible to use.

And the survey questions themselves prompt high quality responses that are very useful for business insights.

The reviews from Shopper Approved integrate nicely into our site, providing our customers with both overall site reviews and product reviews.

Shopper Approved is a great service to support your SEO campaigns as long as you are getting 4+ stars on your reviews.

With shopper approved, we can interact more with customers and let them help other customers know where to get great services.

I feel it's a great value for the price. It's also a well known review software so many customers have heard of the company which helps validate the reviews.

Shopper Approved is very user friendly and their support is top notch. I like being able to reach out to the customer and while I'm waiting on their response, the review is hidden.

Very easy to set up, pricing is reasonable, a great platform for our customers to rate our business.

It doesn't hurt that it works great and is easy to use.

Shoppers don't need to give their full name or opt in to the complete survey. All of this makes it easy for the shopper to submit a quick review.

Also, the user interface for the service is dated and clunky. It's not at all unusable, however, just a little confusing.

I feel that my store's reviews on Shopper Approved help overall with our SEO and to increase consumer confidence in our small company.

Easy to Use, Well Integrated. I like how seamlessly it integrates with our shopping cart.

The software and implementation is easy to accomplish and they have excellent technical support if needed.

I love that it requests a review at checkout and then follows up after delivery. Gives us a better chance of actually acquiring reviews.

Shopper Approved has been a pretty painless integration over the years.

I have recently had some support tickets regarding payment for services and they were followed up on quickly and effectively.

Shopper Approved has had the same pricing since we started. Their integrity is what we like most.

We used them after seeing a keynote speaker discuss Shopper Approved at marketing conference. We integrated them into our store and it's been really successful so far.

Shopper Approved is a valuable tool that underpins the  social validation requirements of our business. I can recommend Shopper Approved without hesitation.

We appreciate how easy and affordable it is for us to collect ratings from our customers for our Google Merchant profile.

Shopper Approved's website integration team is great. They were able to quickly and easily embed review widgets into our website, and they were very helpful and efficient in the process.

Overall, Shopper Approved is a decent product for the price point. It is very affordable, so we overlook the inconveniences.

The product support is very good - speak to a live person who speaks clearly. The setup, website integration and training are very good.

No big complaints besides that it seems like we should be further up in google rankings than we are organically.

We are satisfied with Shopper Approved because it centralizes our reputation and review management and the dashboard is very easy to use for our customer service team.

Shopper Approved made it super easy and our Google ratings are through the roof.

I like the ability to customize this to your individual needs. The daily reviews help bring confidence and being able to highlight the ones that show first are a great to show potential customers.

Customer support is excellent. They walk you through everything.

The Merchant tools interface is moderately confusing. Even after 3 years I still have trouble finding what I'm looking for.

We were fortunate to be with Shopper Approved from their beginnings.

Customers can clearly see from our reviews that they can trust us. Anytime we've had to call customer service, it has been a pleasure dealing with the Shopper Approved representative.

I like that it works seamlessly  and user friendly.

It's good for the most part. I want to praise [SENSITIVE CONTENT] as they were tremendous with their customer support.

Very difficult for customers to update their review.

US Dollar

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI. 

Podium's plans are built to help your business grow with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.  

World-class customer support is included in every plan with step-by-step onboarding, phone & chat support, and a dedicated customer success manager. 






LongDescription

Engagement Tracking

Surveys & Feedback

Electronic Payments

Personalization

Payment Processing

Recurring/Subscription Billing

Text Analysis

Customizable Reports

Activity Tracking

SEO Management

SMS Messaging

Debit/Credit Card Processing

Mobile Payments

Electronic Signature

Credit Card Processing

Review Generation

Invoice Management

Communication Management

Call Recording

Offline Form

Campaign Scheduling

Batch Communications

Template Management

Multi-Location

Customer Experience Management

Review Notification

Content Management

Mobile Access

Online Payments

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Compliance Management

Data Security

Multi-Channel Communication

Complaint Monitoring

Credit Card Management

Social Media Integration

Real-Time Notifications

ACH Payment Processing

PCI Compliance

Email Management

Video Support

Visual Analytics

Review Monitoring

Activity Dashboard

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Chat/Messaging

Billing & Invoicing

Response Management

Real-time Consumer-facing Chat

Inbox Management

Dashboard

Ratings/Reviews

Reporting/Analytics

Social Sharing

Review Request

Monitoring

Campaign Analytics

Feedback Management

Negative Feedback Management

Customer History

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

Interaction Tracking

Performance Metrics

Automated Responses

Mass Texting

Commenting/Notes

Reminders

Customizable Templates

Customer Segmentation

Scheduled Messaging

Consent Management

2-Way Messaging

Contact Management

Marketing Automation

Message Personalization

Reputation Management

Complaint Management

AI/Machine Learning

Multiple Payment Options

In-Person Payments

Payment Fraud Prevention

Accounting Integration

Point of Sale (POS)

Partial Payments

Transfers/Routing

Transcripts/Chat History

File Sharing

Free 14-Day Trial.  Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

Podium

In Person

Live Online

Webinars

Documentation

Videos

Shopper Approved is a cloud-based solution that allows businesses to collect, manage and actively promote reviews and ratings from their online customers. From the Shopper Approved platform, teams can create widgets to be displayed on websites while choosing the specific ratings and reviews they want to show.

Shopper Approved automatically generates SEO-optimized landing pages based around reviews on products and services posted by customers. Newly created landing pages are automatically spidered by Google, Bing and Yahoo, opening up new SEO keyword opportunities for businesses.

Podium vs Shopper Approved

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