# Scorebuddy Software Reviews, Demo & Pricing - 2026 > Review of Scorebuddy Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/review-management/scorebuddy-profile --- [Home](https://www.softwareadvice.com/) / [Quality Management Software](https://www.softwareadvice.com/manufacturing/quality-management-software-comparison/) / Scorebuddy Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/review-management/scorebuddy-profile/reviews/)[Alternatives](https://www.softwareadvice.com/review-management/scorebuddy-profile/alternatives/) # Scorebuddy 2026: Benefits, Features & Pricing Wondering if Scorebuddy is right for your organization? Our Quality Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Scorebuddy 4.5 [(43)](https://www.softwareadvice.com/review-management/scorebuddy-profile/reviews/) Pricing Starting at $12.00 per month ### About Scorebuddy Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with agents to improve the quality of agent performance and identify the root cause of poor service and broken processes. Features agent dashboards, scorecard customization, goal management, collaboration tools, reporting and analytics, quality management, an integrated survey tool with CSAT and NPS, and more. To assess calls, chats, and emails, Scorebuddy allows QA professionals to create as many scorecard designs as needed while also setting up complex score rules and policies. Professionals can include call agents in the QA process using agent dashboards to facilitate collaboration on improving and maintaining service delivery. Using an integrated survey tool, Scorebuddy can collect sentiment data on any customer interaction. Professionals can build branded surveys and examine immediate results with CSAT and NPS. With over 30 pre-built reports, Scorebuddy can highlight customer trends and patterns and drill down into individual agent performance data.... Scorebuddy integrates with different CRM and telephony solutions such as Salesforce, Zendesk, Talkdesk, and more. Wondering if Scorebuddy is right for your organization? Our Quality Management Software selection experts can help you in 15 minutes or less. ## Scorebuddy User Interface ## Popular Scorebuddy Alternatives Main Product Scorebuddy 4.5 [(43)](https://www.softwareadvice.com/review-management/scorebuddy-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.59Value for money - 4.79Customer support - 4.43Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Playvox](https://www.softwareadvice.com/crm/playvox-profile/) 4.8 [(109)](https://www.softwareadvice.com/crm/playvox-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.70Customer support - 4.72Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [EvaluAgent](https://www.softwareadvice.com/manufacturing/evaluagent-profile/) 4.7 [(20)](https://www.softwareadvice.com/manufacturing/evaluagent-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.75Value for money - 4.82Customer support - 4.45Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price ## Scorebuddy Pricing and Plans Starting price: $12.00 per month Free Trial Free Version Basic $12.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Scorebuddy Features - Popular features found in Quality Management Change Management Complaint Management Corrective and Preventive Actions (CAPA) Defect Tracking Document Management Electronic Signature Incident Management Quality Control Risk Management Task Management Training Management - More features of Scorebuddy Activity Dashboard Agent Interface Alerts/Escalation Alerts/Notifications API Audit Management Call Center Management Call Monitoring Collaboration Tools Compliance Management Computer Telephony Integration CRM Customer Experience Management Customer Surveys Dashboard Employee Coaching Tools Interaction Tracking Leaderboards Monitoring Multi-Channel Communication Multiple Scoring Models NPS Survey Structure Quality Management Real-Time Updates Reporting/Analytics Sentiment Analysis Supplier Quality Control Surveys & Feedback Third-Party Integrations ## Scorebuddy Integrations Five9 Integration rated undefined from -1 review Salesforce Service Cloud Integration rated undefined from -1 review Talkdesk Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Intercom Integration rated undefined from -1 review Kustomer Integration rated undefined from -1 review ## Scorebuddy User Reviews Overall Rating 4.5 Ratings Breakdown 5 56% 4 37% 3 7% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.8 Functionality 4.4 yj yasmyne j. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 12 months Reviewed October 2019 Like your best friend 5 Its been pretty good, the best QA buddy system that we've had yet Ratings Breakdown 5 Ease of use 5 Customer support 3 Functionality Pros: Easy to use, remembers login credentials Cons: If your inactive for 15 minutes and working on a QA it erases all of your input. Read More DD Daniela D. Verified reviewer Consumer Services 1001-5000 employees Used daily for less than 12 months Reviewed October 2019 Analytics to improve 5 very good Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: the software is very intuitive and easy to use. Cons: I would improve the Analytics part, make it more flexible and give more option to download the data Read More vs victoria s. Leisure, Travel & Tourism 1001-5000 employees Used monthly for less than 6 months Review source Reviewed September 2018 Could improve a bit more 3 Ratings Breakdown 3 Ease of use 2 Value for money 3 Customer support 3 Functionality Pros: It's quicker to do it, but should improve a bit more, should be quicker as sometimes it's difficult to do it when you are in a ready status Cons: Should have a direct link, to that we need to log in, and then the self score is in the second or third screen Read More IS Ivan S. Outsourcing/ Offshoring 10000+ employees Used daily for less than 12 months Review source Reviewed August 2018 :) 5 Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Excellent matrix, nothing much to add coming from a psychology post-graduate. Cons: Some of the requested reports are coming out with a slight delay in time. Read More CW Clare W. Used weekly for more than 2 years Review source Reviewed February 2018 Excellent throughout 4 Saved so much time and effort and excruciating clicking of buttons and cells in other products. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Control - I kept control of every aspect of our scorecards and didn't have to wait for someone on a service desk to make a change. Cons: The basic module was still far, far superior to what we had before! Read More JJ John J. Used unspecified for unspecified Review source Reviewed May 2016 Excellent platform that is an asset we could not do without 5 We find Score buddy very user friendly and agent user friendly . We chose Score buddy from recommendations from ex colleagues in Laya healthcare and the stand at the CCMA annual conference. We would be lost without Scorebuddy now we are using it and have bedded it in as part of our culture in Phonewatch. Agents being able to log in and view their current and historical calls is a great incentive for buy in for agents usage. Also the ability to let agents score their own calls. It has given us great insight at a touch of a button into our performance at a call quality level. At bonus calculation time it is given us back valuable time that was spent trawling through excel sheets. Definitely I would recommend Scorebuddy to any call centre environment as you can build your score cards so easily and quickly and also add new scorecards for new campaigns at anytime. Ratings Breakdown 5 Ease of use 5 Customer support Read More GS Gavin S. Used unspecified for unspecified Review source Reviewed May 2016 Clever and well thought out solution 4 Fining a call scoring solution that was easy to implement, have the scope for scalability, and meet immediate need to limit additional resource to support - along with cost effectiveness proved very difficult when looking at other products - not with Scorebuddy. Immediately the ease of use is evident which is supported by great account management and customer service. Regular user of the package could clearly see this was created with call centre QA and performance management in mind. The team were particularly helpful during trial period to ensure we got the most out of the time to assess solution correctly and make a wise decision to subscribe. The addition of Scorebuddy has potentially opened up new product offering and revenue streams to our business that we are confident we can meet as Scorebuddy will easily scale up as and when we require. Ratings Breakdown 5 Ease of use 5 Customer support Read More SO Sarah O. Consumer Services 51-200 employees Used daily for less than 6 months Review source Reviewed October 2018 Out of the box review - amazing! 5 We're really excited to have an analytics package that's affordable, and Scorebuddy definitely solves this! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: This is so intuitive to set up - I started my demo, loaded in my pre-existing scorecard, and was up & running within an hour grading interactions! Far more easy to use than other QA systems that I've test driven. Communication with Scorebuddy staff has been 100% easy & quick! Cons: No integration with our CSM, though they offer integration with other systems. Read More JM Julie M. Used unspecified for unspecified Review source Reviewed May 2016 Synergy with Scorebuddy 4 Scorebuddy allows our organization to not only to give valued feedback, but to also analyze trends with ease. In these trends we can see our strengths and our areas that need coaching and training. It helps us promote a culture of understanding, learning and growth not only for those dealing with customers directly, but also for our managers, training departments and the organization as a whole. Scorebuddy is a tool that unites us with a common goal, to continually strive to grow and learn together. If I could offer an area of improvement it would be to allow some more configurable fields where we could add our own titles/entries. This would open the door for even more uses within the Scorebuddy platform. Ratings Breakdown 5 Ease of use 5 Customer support Read More DB Dawna B. Used unspecified for unspecified Review source Reviewed February 2017 Say GOOD BYE to spreadsheets forever! 5 As a 20-year leader in the Contact Center arena, Scorebuddy has literally transformed QA since first launching with them almost 2 years ago. It's easy to understand, intuitive, and you can literally launch a meaningful QA program in an afternoon. Gone are the days of complication spreadsheets, Google docs and preparing graphs for presentations. Scorebuddy DOES IT ALL! My peers ask me who their competition is - and my answer is an honest one - they don't have any competition. Scorebuddy is the real deal - pricing, functionality and ease of use. If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Read More Showing 1 - 10 of 43 Reviews [See All Reviews](https://www.softwareadvice.com/review-management/scorebuddy-profile/reviews/) ## Scorebuddy Popular Comparisons [Genesys Cloud CX vs Scorebuddy](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/scorebuddy/) [Compare All Alternatives](https://www.softwareadvice.com/review-management/scorebuddy-profile/alternatives/) ## Other Top Recommended Quality Management Software [JobBOSS²](https://www.softwareadvice.com/manufacturing/jobboss2-profile/) **4.2** (865) Recently recommended **73** times [Isolocity](https://www.softwareadvice.com/manufacturing/isolocity-profile/) **4.6** (65) Recently recommended **67** times [Unifize](https://www.softwareadvice.com/collaboration/unifize-profile/) **4.7** (11) Recently recommended **52** times [Propel](https://www.softwareadvice.com/manufacturing/propel-profile/) **4.4** (60) Recently recommended **51** times Stuck Between Options? 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