Sitejabber
About Sitejabber
Awards and Recognition
Sitejabber Pricing
Free plan available for collecting and displaying customer reviews. Liftoff Plan: $200/month Basic review sourcing capabilities for the budget-minded. Accelerate Plan: $600/month All the essentials for company reviews at lower volumes. Ascend Plan: $900/month The full suite of review management tools – best for most businesses. Custom Plan: Perfect for high-volume product review environments. Please contact us for more information.
Starting price:
$200.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Sitejabber
1 - 5 of 63 Reviews
Ryan Samuel
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
A Website That Saved Me From Scams
I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal.
PROSI am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me.
CONSThere is nothing I don't like about this website because it saved me from different online scams lurking across the internet.
Benjamin
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Excellent value, and the best response rate I've seen.
From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.
PROSOur driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.
CONSThe on-site badging could be more useful if it was smaller, and on a transparent background.
Reason for choosing Sitejabber
Better performance (review response rate & overall ratings) after conducting extensive testing.
Reasons for switching to Sitejabber
It allowed us to cancel these other services at a significant cost savings, while simultaneously getting more feedback, better feedback, and allowed us to syndicate the feedback to other platforms.
Vendor Response
Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience.
Replied November 2022
Alex
Consumer Goods, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed February 2023
They are greedy
Easy to use interface and has good SEO for searches.
CONSThey do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan...
Vendor Response
Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at sayhello@sitejabber.com if you're unable to request reviews. Thank you.
Replied March 2023
Kevin
Computer Software, 2-10 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed May 2021
Pretty good reviewing platform
If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them.
PROSHi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously.
CONSIt just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested.
Reasons for switching to Sitejabber
Technically wasn't a switch, I just like to be active in all reviewing platforms so it's easier to find us.
Vendor Response
Kevin, thanks for reviewing your experience - we appreciate your feedback. We're so glad you've found our site helpful.
Replied November 2022
Mateo
Consumer Goods, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great tool!
I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.
PROSOnce it's set up, it runs itself. There's very little work to do after you've installed their features.
CONSSetup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.
Reasons for switching to Sitejabber
Pricing and lack of support on previous platform.
Vendor Response
Hi Mateo. Thanks for sharing your experience - we really appreciate your feedback. We're so glad you've found our platform easy to use.
Replied November 2022