# SmartCustomer Software Reviews, Demo & Pricing - 2026 > Review of SmartCustomer Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/review-management/sitejabber-profile --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / SmartCustomer Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/review-management/sitejabber-profile/reviews/)[Alternatives](https://www.softwareadvice.com/review-management/sitejabber-profile/alternatives/) # SmartCustomer 2026: Benefits, Features & Pricing Wondering if SmartCustomer is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SmartCustomer 4.4 [(65)](https://www.softwareadvice.com/review-management/sitejabber-profile/reviews/) Pricing Pricing available upon request ### About SmartCustomer SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. Wondering if SmartCustomer is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## SmartCustomer User Interface ## Popular SmartCustomer Alternatives Main Product SmartCustomer 4.4 [(65)](https://www.softwareadvice.com/review-management/sitejabber-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.02Value for money - 4.24Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [TrueReview](https://www.softwareadvice.com/reputation-management/truereview-profile/) 5.0 [(154)](https://www.softwareadvice.com/reputation-management/truereview-profile/reviews/) Ratings Breakdown - 4.95Ease of use - 4.80Value for money - 4.96Customer support - 4.85Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Score My Reviews](https://www.softwareadvice.com/review-management/score-my-reviews-profile/) 4.9 [(81)](https://www.softwareadvice.com/review-management/score-my-reviews-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.81Value for money - 4.93Customer support - 4.84Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Okendo](https://www.softwareadvice.com/customer-loyalty/okendo-profile/) 4.9 [(224)](https://www.softwareadvice.com/customer-loyalty/okendo-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.58Value for money - 4.82Customer support - 4.61Functionality Pricing Starting at $19.00 per month Get Price ## SmartCustomer Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Liftofff Pricing available upon request Plan includes: - Enhanced review management - 500 monthly review requests - Review verification - Review collection widgets - Google Seller Ratings integration - Review aggregation - Customize your profile page Accelerate Pricing available upon request Plan includes: - Everything in Liftoff and Accelerate - 1,000 monthly review requests - Feedback link - Advanced review surveys - Review distribution - Review showcasing widgets and customization - Advanced profile page customization - Ad removal Ascend Pricing available upon request Plan includes: - Everything in Liftoff and Accelerate - 2,000 monthly review requests - Custom review surveys - Video testimonials - Review analytics - Competitive intelligence - NPS - Custom questions - API Custom Plan Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SmartCustomer Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of SmartCustomer Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Campaign Management Commenting/Notes Communication Management CRM Customer Experience Management Customizable Branding Customizable Questions Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Email Management Email Reminders Engagement Tracking Feedback Management Keyword Tracking Monitoring Multi-Channel Campaigns Multi-Location Negative Feedback Management Performance Metrics Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Reminders Reporting & Statistics Response Management Review Badge Management Review Monitoring Review Notification Review Request Search/Filter Sentiment Analysis SEO Management SMS Messaging Social Media Integration Social Promotion Social Sharing Survey/Poll Management Surveys & Feedback Template Management Third-Party Integrations Trend Analysis Visual Analytics Website Integration Widgets ## SmartCustomer Integrations Shopify Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review Instagram Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review See all 7 integrations ## SmartCustomer User Reviews Overall Rating 4.4 Ratings Breakdown 5 71% 4 17% 3 3% 2 2% 1 8% Secondary Ratings Ease of Use 4.5 Value for money 4.0 Customer support 4.2 Functionality 4.4 ND Nicole D. Verified reviewer Retail 51-200 employees Used weekly for more than 2 years Review source Reviewed July 2019 Identify and fix problems with your company with ease 5 Before Sitejabber our customers would leave their reviews and we wouldn't be able to really address or personally reply to them unless they came directly to us. Now that we have this wonderful software we have access to customer issues and complaints and are able to individually respond to them accordingly which results in overall happier customers and a better experience for them. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Sitejabber has allowed my company to identify and resolve issues that customers may have had in order to optimize our overall customer experiences and better our company as a whole. Cons: False reviewers that drop review scores. Vendor Response We're thrilled to hear how Sitejabber has helped you optimize your customer experience. Thank you for sharing your feedback. Replied November 2022 Read More RE Randy E. Verified reviewer Consumer Services Self-Employed Used weekly for less than 2 years Review source Reviewed December 2022 Sitejabber . More productive than not. Allows the people the opportunity to be heard. 5 I have enjoyed using sitejabber to read the reviews and write reviews for other companies. Ratings Breakdown 5 Ease of use 5 Functionality Pros: There are more pros than cons to this software. I like that people can select certain companies to review and that companies are allowed to respond objectively. Cons: There really wasn't anything to like the least in regards to the software. It is helpful all around to the customer and the company Vendor Response Hey Randy, thanks for the review. We're delighted that you found our site helpful. Replied December 2022 Read More MB Matthew B. Verified reviewer Retail 2-10 employees Used daily for more than 2 years Review source Reviewed January 2025 The WORST tech company I have had the displeasure of dealing with. 1 Anyone that is considering paying for or using Sitejabber's services—I would heed caution and consider other review platforms. Be careful of unethical business practices, lock-in contracts and blackmail to continue using their services. Probably one of the worst experience I have ever had with a tech company as a small business owner. We spent thousands of dollars to use their services to collect reviews through their platform from mid 2021 to mid 2024. After deciding to discontinue using their services—almost 2-3k of our 5 star reviews were removed from our profile, and we were left with an extremely poor business rating due to their broken rating system. We requested Sitejabber to remove our listing from their site, fix our listing or refund us the money that we spent to use their services. They took no accountability, refused to remove our listing and then said the only solution to fix the issue is to continue paying full price for their services with a 1 year lock in contract? Now we are left with no other option, and unfortunately forced into continue paying for the services. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: That it had a great process for collecting and soliciting reviews. Cons: Their lock-in contracts, unethical business decisions, lack of support / accountability for their clients and Read More VR Verified Reviewer Internet 51-200 employees Used daily for less than 2 years Review source Reviewed April 2019 Not maintainable 4 I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service. Cons: The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future. Read More LN Linda N. Verified reviewer Veterinary 501-1000 employees Used daily for less than 2 years Review source Reviewed December 2022 Great tool! 5 Great experience! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We like:Ease of use Features we needAbility to connect with clients Cons: Nothing comes to mind Sitejabber ticks all the boxes Vendor Response Linda, we're pleased you've had a great experience using Sitejabber. We're thankful. Replied December 2022 Read More AG Alex G. Verified reviewer Consumer Goods 2-10 employees Used weekly for more than 2 years Review source Reviewed February 2023 They are greedy 1 Ratings Breakdown 4 Ease of use 1 Value for money 2 Customer support 1 Functionality Pros: Easy to use interface and has good SEO for searches. Cons: They do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan... Vendor Response Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at sayhello@sitejabber.com if you're unable to request reviews. Thank you. Replied March 2023 Read More VR Verified Reviewer Internet Self-Employed Used monthly for more than 2 years Review source Reviewed June 2023 Sitejabber deletes years of genuine reviews when you do not pay. 1 Sitejabber scam: I collected over 150 legitimate reviews for 12 years. Sitejabber notices your success & pressures you to subscribe to their (totally unnecessary) "review collection tools" costing $1000's.When you decline the subscription, the Sitejabber scam algo suddenly decides most of your reviews (which have been there for years) are not genuine and are deleted. They don't even notify or inform you.Proof with screenshots of communication with customers is rejected. However if you pay, you can create fake reviews, no problem.Don't waste your time. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: Nothing. I wasted years gathering genuine reviews Cons: Sitejabber deletes years of genuine reviews when you do not sign up to pay for their subscription services - they will favour companies in your category who are paying to ensure you fall down the list. Sitejabber will ignore the evidence you provide to prove your reviews are from genuine customers, if you do not pay their subscription Read More FD Francois D. Verified reviewer Retail 2-10 employees Used daily for more than 2 years Review source Reviewed January 2023 Sitejabber Review 5 Ratings Breakdown 4 Ease of use 2 Value for money 4 Functionality Pros: Easy to use and fairly easy to setup. Cons: It is extremely expensive to upgrade to the pro version - The exchange rate from the ZAR to the Dollar makes it unaffordable for a small business to upgrade. Maybe you can consider special pricing for countries with poor exchange rates. Vendor Response Hey Francois, your feedback is very important to us. We will be evaluating our plans in the near future, thank you. Replied March 2023 Read More JR Jasmine R. Verified reviewer Retail Self-Employed Used daily for less than 12 months Review source Reviewed April 2019 Sitejabber Reviews 5 I love that Sitejabber helps instill confidence in potential customers. I’ve also been able to link my rewards program so that current customers are rewarded for posting reviews. I’m also able to link reviews to social media with a paid subscription. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, Visibility of website, Price, Easy to import reviews from previous software Cons: I haven’t encountered any cons. Using the free plan has been fine so far, but I do plan to switch to a paid plan in the future. Vendor Response Jasmine, thanks for reviewing - we appreciate your feedback. Replied November 2022 Read More VR Verified Reviewer Computer Software 2-10 employees Used monthly for more than 2 years Review source Reviewed June 2019 My favorite review site 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Doesn't spam me or my customers asking for payments. Trustworthy. Easy to reply to reviews. Easy to integrate reviews into my website. Free version is fine for my needs. Reviews appear in Google searches. Cons: Last I checked, the reviews don't seem to appear in Google shopping or adwords although they do appear in Google search and Google My Business. Vendor Response We're delighted to hear that Sitejabber has helped you integrate and respond to reviews. Thank you for sharing your experience. Replied November 2022 Read More Showing 1 - 10 of 65 Reviews [See All Reviews](https://www.softwareadvice.com/review-management/sitejabber-profile/reviews/) ## SmartCustomer Popular Comparisons [Trustpilot vs SmartCustomer](https://www.softwareadvice.com/review-management/sitejabber-profile/vs/trustpilot/)[TrueReview vs SmartCustomer](https://www.softwareadvice.com/review-management/sitejabber-profile/vs/truereview/) [Compare All Alternatives](https://www.softwareadvice.com/review-management/sitejabber-profile/alternatives/) ## Other Top Recommended NPS Software [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2895) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (968) Recently recommended **0** times [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** (319) Recently recommended **0** times [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** (283) Recently recommended **0** times Stuck Between Options? Our experts can help you compare SmartCustomer with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice