# SmartCustomer vs Trustpilot - 2026 Comparison - Software Advice > SmartCustomer vs Trustpilot - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/review-management/sitejabber-profile/vs/trustpilot --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / SmartCustomer vs Trustpilot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 4, 2026 # SmartCustomer vs. Trustpilot: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 4, 2026 # SmartCustomer vs. Trustpilot: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/review-management/sitejabber-profile/) [SmartCustomer](https://www.softwareadvice.com/review-management/sitejabber-profile/) 4.4 [(65)](https://www.softwareadvice.com/review-management/sitejabber-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses SmartCustomer Based on 65 reviews - Top use case: Review Management (46%) 69% of users recommend this product [](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Starting Price $299.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Review Management - Pricing Who uses Trustpilot Based on 1205 reviews - Popular among: Small businesses - Most common industries: Retail, Consumer Goods & Services (18%), IT & Software Development (14%) and Professional Services (11%) - Top use cases: Customer Experience (28%), Review Management (22%) 74% of users recommend this product [](https://www.softwareadvice.com/review-management/sitejabber-profile/) SmartCustomer 4.4 [(65)](https://www.softwareadvice.com/review-management/sitejabber-profile/reviews/) [](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) Trustpilot 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 65 reviews Ease of use 4.5 Value for money 4.0 Customer support 4.2 Functionality 4.4 4.5 Based on 1,205 reviews Ease of use 4.6 Value for money 4.2 Customer support 4.2 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 1,270 reviews from NPS * * * Campaign Management 3.0 Dashboard N/A Data Visualization N/A Engagement Tracking N/A Negative Feedback Management N/A Real-Time Notifications N/A Campaign Management N/A Dashboard 4.2 Data Visualization 4.4 Engagement Tracking 4.4 Negative Feedback Management 4.2 Real-Time Notifications 4.8 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ BigCommerceNot enough reviews ](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/)[ Adobe CommerceNot enough reviews ](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/) [ HootsuiteNot enough reviews ](https://www.softwareadvice.com/collaboration/hootsuite-profile/)[ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Meta for BusinessNot enough reviews ](https://www.softwareadvice.com/social-networking/facebook-profile/) ## Reviews * * * JA Jenna A.Legal LiaisonArts and Crafts, 2-10 employees "The concept of a consumer review platform is good in theory." Feb 7, 2026 JA Jenna A.Legal LiaisonArts and Crafts, 2-10 employees "They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case." Feb 7, 2026 RS Radha S.Legal AssistantLegal Services, 51-200 employees "It provides a trusted space for customers to share genuine feedback while helping businesses understand their reputation and identify areas for improvement." Apr 27, 2026 RS Radha S.Legal AssistantLegal Services, 51-200 employees "However, managing reviews can sometimes be challenging, particularly when dealing with feedback that feels misleading or unfair." Apr 27, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [TrueReview vs SmartCustomer](https://www.softwareadvice.com/review-management/sitejabber-profile/vs/truereview/)[SurveyMonkey vs Trustpilot](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/vs/trustpilot/)[Broadly vs Trustpilot](https://www.softwareadvice.com/review-management/broadly-profile/vs/trustpilot/)[Experience.com vs Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/vs/xmp/)