Trustpilot Software

FrontRunners 

About Trustpilot

Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules to automatically send review invitation emails at specific time and days. Trustpilot provides multiple widgets, which allows employees to share customer reviews across webpages, email signatures and newsletters, optimizing sales and conversion operations. The built-in analytics tools enable supervisors to generate real-time insights into customer feedback, sales operations and overall business performance. Additionally, it lets staff members conduct a/b testing to gain visibility into webpage performance. Trustpilot lets businesses earn Googl...

Trustpilot Pricing

Free: $0 per month Lite: From $200 per month (paid annually) Enterprise: contact Trustpilot

Starting price: 

$200.00 per month

Free trial: 

Available

Free version: 

Available

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Trustpilot invitation

Trustpilot User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 727 reviews

User Profile

Brock

Verified reviewer

Company size: 51-200 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

My Only Compliant is We Should Have Signed Up SOONER!

As I mentioned above, our only complaint is we didn't start working with them sooner.

Pros

We were slow to get on the Trustpilot bandwagon. I had a strong aversion to paying review sites for "tools" to help manage reviews. This was a mistake. We couldn't be more thrilled with our Trustpilot account (and their account team). They did a fantastic job helping us get integrated and really walked us through how we could tell our story online better with ratings and reviews. They also helped quickly identify customers who didn't have a great experience so we could fix the problem.

Cons

Nothing. Their software is very easy to integrate and their tools are very simple to use. We love it.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2022

Great software, but has some limitations

My experience with Trustpilot has been good overall. Eventhough it has some limitations, it seems to be popular amongst our customers and is known as a trustworthy platform amongst them.

Pros

I've used this software both as a customer to check the review of different companies, and as a brand to collect feedback from our customers and share it with others. It really is a great software, it is very well known so it makes customers trust us when they see we have good reviews on trustpilot. We've noticed an increase in sales since we shared our reviews on our website. It is quite simple to develop and is easy to install and use.

Cons

Trustpilot has some limitations. You cannot design the email to ask customers for a review that well. There arent that many options for it. There are also some limitations on placing the reviews on your website and having control over how it looks.

Jens

Verified reviewer

Company size: 11-50 employees

Industry: Information Services

Time used: Less than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

June 2022

Außen Hui und innen Pfui

Man muss der Plattform lassen, dass Sie sehr einfach zu bedienen ist und auch die kostenlose Version ausreichend ist, unabhängig von den genannten Nachteilen.

Pros

Auch ohne das kostenpflichtige Paket kann man problemlos Kunden zum Bewerten einladen. Die Möglichkeit zu Bewerten, wird von den Kunden gut angenommen. Es hilft die eigene Reputation zu verbessern. Ist eine der größten Plattformen für Bewertungen. Das Melden von Fakebewertungen wird geprüft und nicht wie bei anderen Plattformen einfach ignoriert.

Cons

Sehr hohe Gebühren für die Grundfunktionen. "Preis muss für 1 Jahr im Voraus bezahlt werden." 109€/m Standardpaket +39€/m eigenes Logo in der Einladung +89€/m Erlaubnis die Bewertung auf der Website einbinden zu dürfen. "Um die Bewertungen auf Ihrer Webseite einzubinden und die Onsite Conversion zu steigern" +199€/m für die Api um automatisiert Einladungen zu erzeugen Von den Positiven Bewertungen werden zum Teil bis zu 50 % abgelehnt, auch wenn diese über die Geschäftskonten der Kunden abgegeben werden. z.B.: Arag, Adam Riese, Alte Leipziger, Degenia, Amex usw. Antwort vom Support, über die verifizierten Einladungen, welche über die API "199€/m" erzeugt werden, kommt dies nicht vor. Zugänge von Verifizierten Nutzern werden ohne jegliche Rückmeldung oder Hinweis gesperrt. Der Nutzer bekommt dann nur die Meldung, dass Trustpilot Probleme damit hat, den Nutzer anzumelden. Zitat: Hm, anscheinend haben wir Schwierigkeiten damit, Sie einzuloggen. Grund für die Annahme: Der technische Support hat mitgeteilt, das dieser nicht zuständig ist und das Ticket an das Content Integrity-Team weitergeleitet, die wiederum für Verstöße und ähnliches zuständig sind. Die Kommunikation des Content Integrity-Team ist quasi nicht vorhanden. Auf die letzten Anfragen vom August 2021 gab es bis heute keine Reaktion. Bietet keine DSGVO-Konforme Integration für Websites. Alle angebotenen Varianten erfordern einen Consent- bzw. Cookie-Banner.

Reasons for choosing Trustpilot

Weil es eine der größten Plattformen ist und quasi ein Monopol hat, kam keine andere Plattform infrage.

Amy

Company size: 501-1,000 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

February 2022

Managing Customer Experiences and Finding Solutions for Negative Brand Reputation

Its the most popular review site for our customers so it is critical that we are able to manage our brand reputation from the same platform.

Pros

We were dealing with a lot of negative reviews from customers after a billing issue in our internal systems. Because most of our customers went to TrustPilot, we were alerted immediately about the situation and were able to deploy a solution immediately. We were able to reach out to our customers who submitted a negative review and get 75% of those reviews taken care of and most of those customers removed the negative reviews.

Cons

I wish there was some AI built into the software that helped in crafting messages to customers. We think it is important that each message to our customers is unique and does not look canned. Sometimes that can take a very long amount of time. It would also be great to be able to track who removed their negative reviews.

Reasons for choosing Trustpilot

Trustpilot has the most robust set of features and ability to contact customers directly rather than just through the website itself where they are unlikely to see the comment.

User Profile

Rocio

Verified reviewer

Company size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Essential for your company reputation

My company has used Trustpilot for about four years and in my opinion it is essential for your business reputation. Customers search for opinions​​before any purchase so it is very important to have a good score.

Pros

Every opinion must have been verified by the costumer so it is not possible to recieve fake commets.

Cons

Sometimes is difficult to prove that an opinion contains fake information , specially if it is based on a true experience. The costumer is not always right.

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