Verified Reviews

RATING:

3.9

(33)

About Verified Reviews

Verified Reviews is a web-based reviews management solution designed to help businesses of all sizes in the retail industry collect, publish and moderate customer reviews. Key features include product reviews, photo reviews, website reviews, rich snippets, social sharing, email customization, on-site widgets and review monitoring. Teams using Verified Reviews can have promoters relay their opinions online through GMB, Facebook and other channels and send review requests to customers to be posted on the sites the business is visible. The platform enables organizations to reach out to consumers to create relevant video content, which is automatically optimized and adapted to increase engagement. Additionally, requests for reviews can be made via SMS or emails to collect...

Verified Reviews Pricing

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Available

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Verified Reviews Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Verified Reviews

1 - 5 of 33 Reviews

User Profile

Younes

Verified reviewer

Packaging and Containers, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

My favourite tool for customer reviews

PROS

- Great customer service team. - Great prices. - Many features to use.

CONS

- Different account per country, but it doesn't affect the customers

Michael

Luxury Goods & Jewelry, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Much better than TrustPilot! A great value, simple to use, excellent support

I have zero complaints, [SENSITIVE CONTENT HIDDEN] and his team have been amazing!

PROS

We were a customer of TrustPilot for many years, and sadly we couldn't trust them! They continued to raise prices at an exponential amount with lower and lower support; and their interface was sorely in need of updates. Our requests and suggestions about how to improve their offerings were ignored completed. And worst of all they became an agent of extortion in many situations when rotten clients would posting extortion level reviews. Even when we showed admin at Trustpilot that the client was threatening to leave terrible reviews if we didn't give them discounts of 50% off our products Trustpilot refused to remove these bad reviews. Trustpilot also had so many reviews being posted about products that we don't sell at all. We are a jewelry manufacture and we'd have almost daily posts from people saying they liked the TV that we sold them... To have these removed was such a waste of time and admin at Trustpilot could do nothing about it. Overall it was a horrible nightmare working with Trustpilot.

CONS

Verified Reviews was less expensive, near-instant support for questions or any issues we had in using their system. We have zero fake reviews being posted, no spam, simple monthly fee, SEO ranked, my staff love the interface, it's a 100x's better than Trustpilot!

Reason for choosing Verified Reviews

Super support, very fast communication, monthly simple fee at a reasonable rate. Very good software and UI, great logic for reviews. Our clients don't need to register to leave reviews.

Reasons for switching to Verified Reviews

I explained this in my previous field

Lukas

Luxury Goods & Jewelry, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2022

Its a disgrace

Its horrible

PROS

It integrates easily and operates okay when it works....when it works

CONS

The customer service is truly a disgrace, as a german speaking customer you will be absolutly looked over, nobody will care for you, your emails wont be answered, your calls will end nowhere, their hotline is literally not answering any calls its just disgusting. Do yourself a favor and chose ANYBODY but not them

Reasons for switching to Verified Reviews

horrible support, literally the worst ever

Peter

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Pleased with Verified Reviews

Sometimes the Product Reviews did not show correctly on my website. However, [SENSITIVE CONTENT HIDDEN] and the staff at Verified Reviews were very accommodating and responsive to fix the problem. They were FAST and EFFECTIVE at fixing the problems.

PROS

Ease of use and straight forward. They were able to port Amazon Seller reviews to my store. Reasonably Priced.

CONS

The way Google picks up the Verified Reviews and displays them on the Search Results is not obvious. It would help if there was an explanation for that.

Bob

Building Materials, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

We really like this.

Having these reviews in our webstore and for products as well increased our ranking and conversion rates.

PROS

The service is first class. And its not a one-size fits all. We run a custom cart and webstore. Verified Reviews has helped us implement this just the way we wanted it. And the price is reasonable.

CONS

Nothing really. There is work involved to respond to negative reviews, but this investment drives us to continuously improve.