About PMAPS


PMAPS is a cloud-based and on-premise request for proposal (RFP) solution that is suitable for businesses of all sizes. It caters to companies in financial services, technology, asset management, health care, law and manufacturing. Primary features include content management, collaboration and RFP document creation.

The content manager module features a database which can store RFP responses. It also allows users to create and manage automated reviews and updates. Users can search through content and collaborate with colleagues, track assignment statuses and submit proposals for review. The solution also helps create customized and branded RFP documents. Integrations include Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Microsoft Documents.

Support is offered via email and over phone. Other support options include videos, a customer portal and webinars.



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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

67 Reviews of PMAPS

Average User Ratings

Overall

4.12 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(23)

4 stars

(33)

3 stars

(8)

2 stars

(2)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 67 reviews

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January 2018

Clayton from Invesco

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

January 2018

PMAPS Software has made organizing, updating, and retrieving information quick and straightforward.

Pros

The software provides an excellent conduit to organize information. When uploading information, there are several different customizable categories that the user can use to sort information. This lets one customize how they want to tag and tier their information to make searching through thousands of records seamless.

Under each uploading record, there are options to maintain notes, input the personnel responsible for uploading and/or reviewing the record, and options to put dates on when records become outdated. The last feature is especially helpful as the database will automatically change the highlight on the PMAPS dashboard for any record that has reached the creator's expiration date. This function is immensely helpful on ensuring answers used have been updated or at least recently reviewed.

The ability to link word documents to PMAPS makes it quick and painless to update documents through the re-link function. This work with both qualitative and quantitative updates and is a huge time-saver.

I use the PMAPS software as a way to store, retrieve, and update thousands of individual records. I've found in using it these past few years that it makes the job far easier.

Cons

When working on PMAPS cloud version of Excel of Microsoft Word, there is no autosave feature, and it's not uncommon for the program to run into errors and forcibly shutdown. You have to make sure to manually save every so often as you will most likely experience the program closing on you unexpectedly at least once if you use PMAPS prolongedly. The saving process on PMAPS can be a little slow (relative to offline in word/excel), so a background frequent autosave would be a really nice feature.

I've struggled to use Excel well with PMAPS. Overwriting Excel save files or inserting PMAPS records into Excel files frequently does not work or bugs out. I think Word works very well, but I've had enough struggles over the year that I just use Excel completely offline from PMAPS.

When using PMAPS, you don't have the complete functionality of Word or Excel in their cloud system. If you want to change certain advance settings on Word, you have to close out of Word on their cloud, open Word offline and make the change, then re-open Word on PMAPS to have it integrated. There is no `file tab in Word or Excel when working from the PMAPS cloud.

Response from Proposal Software of

Replied February 2018

Thank you for taking the time to write such a thorough a review! We appreciate your feedback.

August 2016

Cynthia from Bank of America Merrill Lynch

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

PMAPs Review for BofAML

The BofAML Institutional RFP Team has been using the PMAPs Proposal Software for over 10 years and its served our needs very well and with each new release it only gets better. Its very reliable, we have never experienced any downtime with the software and it has great automation features which helps save time from both a writer and database manager standpoint.

Pros

Customizable Dashboard view
Automation features without having to save document in PMAPs (i.e. Insert Full and Found)
Automated templates (Generic Proposals)
Robust Filter and sort features (i.e. Filter by topic, SME, ID#, etc. and sort alphabetically/numerically)
Robust attribute fields with customization
Global attribute features can change one attribute for multiple responses at one time
Can download search results into excel
Robust Reporting Features
No downtime to date
PMAPs User Training Guides and Help features
Monthly webinars on various topics
Customer service relationship very responsive, easy to work with, willing to work with us through issues until resolved, etc.

Cons

There aren't too many cons and the minor issues/annoyances we do have are taken into consideration and usually resolved within a few days or are resolved in the next release.

Response from Proposal Software of

Replied August 2016

Thank you very much for your review, Cindy! We're happy to hear you're taking advantage of some of our favorite features, like the Dashboard and Global Attributes. We're also very proud of PMAPS's flexibility and 100% uptime, and we've already got some pretty great things planned for the next release--we think it'll be the best one yet, and we hope you love it, too!

November 2015

Kyle from Mellon Capital Management Corporation

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

November 2015

PMAPS is good overall, but there is room for improvement

Pros: The basic functionality of PMAPS works well and does increase efficiency. There are lots of features in the program and most are good, but unfortunately, not quite there yet. PSI is receptive to change and input from clients to improve. Though it may take a while to see the improvements, if at all. Cons: A lot of the workflows, functions and features of PMAPS have not been very well thought out. For example, when Q&A's expire and are sent out to be updated, they are added to Compliance Central, which is fine. The problem is that the same Q&A can be added to Compliance Central many times, so then there are mutliple instances of the same Q&A. When the Q&A is updated, only one instance is removed from Compliance Central. So Compliance Central just gets bigger and bigger and becomes essentially useless. This is a common theme with PMAPS. The basic structure is built, but it is not thought through thoroughly and the end result is a feature that doesn't work as expected. Also, while PMAPS is customizable in certain areas, in other areas, it is not, which can be frustrating. For example, setting certain fields with a different color or showing more than 3 lines in a multi-select field is not difficult. It is simply a change to the CSS file, but PMAPS claims this is too diffcult to do and can't be done. However, I can prove that it can be done and actually do it on my end by apply my own CSS file to the page. Clients shouldn't have to find workarounds to these "limitations." The list of improvements are mostly minor things that enhances the user experience, but the little things matter just as much as the big things because the user encounters the little things over and over again interacting with the program so it is a constant reminder of the pain of working with PMAPS. The goal should be to leave the user with a positive impression, not a negative one. There is a long list of things that can be improved on, but granted, the list does get shorter with each new release, but not always.

Response from Proposal Software of

Replied November 2015

Thank you for your input, Kyle! It's good to know PMAPS increases your organization's efficiency, and we appreciate your rating. Hopefully you'll find a couple of upgrades in our next release to be particularly helpful. Our goal is absolutely to leave users with positive impressions, and we'll keep working on the little things to constantly improve.

November 2017

Janell from McAfee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Easy to use and manage content in the database

Content management is much easier than it was when I started. We went from gathering content from individual proposals and dropping it into a spreadsheet. Then we started using the client-based PMAPS which was a huge improvement. The Cloud-based Web Pro is even better, with enhanced features and functionality. The Customer Support Staff is world-class. They go above and beyond to help resolve issues and make things better for their clients. Highly recommended.

Pros

Content management is quite easy in PMAPS. The Saved Search function allows you to break a huge database into smaller chunks specific to the topic. Filtering is easy and multi-functional. Customer Support is outstanding. The staff is super knowledgeable and responsive.
There is much more functionality in the tool than our company currently uses, which is unfortunate for us.

Response from Proposal Software of

Replied November 2017

Janell, thank you so much for the warm recommendation. We place top priority on customer success and we're thrilled it shows. Stay tuned for further enhancements to the tool!

January 2018

Belinda from Standard Insurance Company

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

January 2018

We only use the library feature of PMAPS. Generally we like how it works.

I would say the best benefit from using this software is having a searchable database of RFP responses.

Pros

The ability to use multiple filters in the library feature of PMAPS. I'm also looking forward to using the short answer/notes section in the coming year. I also really like that as an administrator we can easily add/delete users. That used to be our major hold-up in the past.

Cons

The search function of the library could be better. We often have to dig through multiple responses that are not applicable to our RFP before we can find something that we can use.

Response from Proposal Software of

Replied February 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

January 2018

jan from BCD Travel

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

January 2018

My experience using PMAPS to facilitate our RFP responses has been great!

RFP response answers that are up to date and saves time in trying to remember all responses.

Pros

What I like most about the software is it's as close as a Google search without being Google. Without PMAPS I am not sure we would be able to effectively and efficiently write consistent RFP responses. Having PMAPS allows us to write consistently with the same responses . It also helps by allowing us to categorize subject matter areas .

Cons

It's not Google. I can't put in the exact question being asked in RFP's to derive the answer and sometimes it doesn't narrow it down enough to the specifics.

Response from Proposal Software of

Replied February 2018

Thank you for the feedback!

July 2016

Phil from Met Office

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

July 2016

PMAPS Customer Review

The product is very versatile and has a great deal of functionality. Sometimes the level of functionality means that it is difficult to navigate your way around it, particularly for new users

Pros

ease of search

Cons

complex for new users to engage with the software as it presents itself in a different way to the way most individuals are use to.

Response from Proposal Software of

Replied August 2016

Thanks for your feedback, Phil! Ease of use is very important to us, and we¿re currently in the process of creating and testing exciting new tools to help make PMAPS easier to navigate, especially for those new to the software. Keep an eye out for them in the upcoming releases; we can¿t wait to hear what you think.

January 2018

Jessica from College Ave Student Loans

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

January 2018

The product works very well for what we need it to.

It makes submitting and sorting and searching RFI's and responses very easy.

Pros

It's easy to sort and view our RFIs on the dashboard. I like the ability to filter as well as sort. I do with we could 'file away' RFI's from last year, but I was given a fine alternative.

Cons

The PMAPS viewer when it is in use affects my Microsoft Word. The viewer is sometimes enlarged is difficult to view/navigate and makes my regular Word do the same. Also when the view is in use, any pop-ups in Word do not work for me (ex. pop for text format, margins, etc). I've reached out to our rep in the past with no response so I don't bother to anymore.

Response from Proposal Software of

Replied February 2018

Thank you for the feedback. Please consider reaching out to our general customer service. It is possible that your representative is no longer with the company.

February 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2018

Reliable, easy-to-use, robust software solution for proposal content and development management

Faster responding to proposal with vetted content. The ability to design a hierarchy of Q&As that matches our products/solutions to client needs and recognizes our marketing/sales themes. A sound and easily searched database of responses and proposals.

Pros

Easy to learn, easy to use
Strong capability for categorizing Q&As, thus making them more accessible for use
Excellent customer support; knowledgeable, enthusiastic and responsive

Cons

Potentially pricey for a smaller organizations
Not all functionality needed for smaller proposal teams

Response from Proposal Software of

Replied February 2018

Thank you for your feedback! I will pass on your comment regarding expense to our sales team.

January 2018

Rachel from The Standard

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

January 2018

I use this everyday for work, most people I work with have different searching habits.

I am able to find responses to questions daily to complete my work tasks. Some responses are super easy to locate which I love, while others are more difficult to locate, based on the complexity of the question being asked.

Pros

I like the filters and I always look at the number of times a document has be inserted. It's a helpful feature that I have used often.

Cons

Difficult to search through 100s of documents... the key word search is difficult, it would be nice if it was more like a google search.

Response from Proposal Software of

Replied February 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

February 2018

Karima from Mackenzie Investments

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

February 2018

I use PMAPS everyday for work, easy to navigate but lacks intuitive searches.

Makes my job easier

Pros

I use PMAPS software as a way to store, retrieve, and update high volumes of data. In the past few years I have been using PMAPS I find it makes my job easier. People in my group who are new to PMAPS find it difficult to search and would prefer a google search.

Cons

The unlimited technical fee model needs to be reassessed. Our group is charged a discounted fee which I believe is not reflective of our use of support. In the last 2 years I have not called the Support Group.

Response from Proposal Software of

Replied February 2018

Thank you for taking the time to write a review!

November 2017

Kimberly from Brandes Investment Partners

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality