About RFP360

RFP360 is a proposal management solution that helps teams to manage end-to-end request for proposal (RFP) management and proposal creation. Key features include proposal creation, publishing, collaboration, advanced search, task management, proposal collections, score responses and vendor selection.

RFP360 allows users to create and collect RFPs and assess vendor capabilities. Users can create RFPs with multiple authors and approvers on the same version. It allows users to control RFP versions, templates and permissions. Users can engage vendors by communicating directly through proposals and provide customized responses. With the evaluation feature, users can select vendors by analyzing scores and their responses side by side.

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Supported Operating System(s):

Web browser (OS agnostic)

237 Reviews of RFP360

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(98)

98

4 stars

(60)

60

3 stars

(14)

14

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 237 results

April 2021

Francesco from TrueAccord

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2021

Easy to use, and effective - RFP360 is a must have

Consolidating all RFPS into the software is a delight and provides ease of accessibility to all current proposals. Additionally, the delegate task feature is incredible as with just a few clicks you can assign an answer to anybody on your team and they will handle it appropriately.

Pros

RFP360 is a very user friendly tool that allows you to consolidate, fill out, submit, and delegate tasks during the RFP process, which is usually something that is very time consuming and tedious. It shortens up the entire process from start to finish and I especially enjoy the fact that you can upload, pick and pull, copy and paste from past rfps into it. The entire userface is very easy to use and navigable, and delegating tasks to others is an absolute breeze. It features a sleek, modern design, is quite fast to use, and I really enjoy the fact that there is a client success team dedicated to helping you work through your program and teach you how to use everything. The initial working session with the RFP360 team was critical and I encouraged everybody who uses the platform to attend. RFP360 is a product that clearly had a lot of time put into it, and the results are outstanding. I really have never been one to look forward to the RFP process, but given how easy the software is to use, I definitely can say that I am now. Thank you!

Cons

A few downsides are learning how to properly upload your old RFPs, having to tag certain answers manually, and (I believe) requiring an internet connection to work on them. It would be nice to be able to fill out and prepare RFP's offline when internet is not available. Other than that, everything else is very up to par. There can be many questions involved in an RFP, so an automatic tracker or tagger tool can be useful.

Response from RFP360

Replied April 2021

Hi Francesco - thank you for such an incredibly thoughtful review. We appreciate the kind words and are so pleased that RFP360 has improved efficiency and streamlined the RFP process for your team. If you ever have any questions or additional feedback, your customer success consultant would be happy to hear from you.

April 2021

Kyle from Allstate Roadside

Company Size: 10,000+ employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Roadside Relevant

Pros

It's the most focused proposal automation platform with the most robust capabilities. RFP360 is laser focused on their core value prop of proposal automation and isn't complicating its platform or confusing users with proposal-adjacent activieits and services like other players in the market often do. The pricing model works differently from other platforms and is far more manageable for companies with a large number of stakeholders and subject matter experts in operations who need to respond to questions in an RFP.

Cons

The Knowledge Library can become difficult to manage with multiple versions of the same response. It would be nice if we could somehow identify that 2 entries are answering the same question in slightly different ways, or avoid creating the duplicate entry in the first place. Importing complicated RFP documents can be very challenging. I often end up with missing questions and its difficult to edit once imported.

Reasons for Choosing RFP360

Focus on proposal automation, ease of use, attention from sales team and senior management in sales process, pricing

Reasons for Switching to RFP360

Too expensive, too cumbersome to use, too many features and capabilities, too hard to keep content updated without team of people managing it.

Response from RFP360

Replied May 2021

Hi Kyle, thanks for taking the time to offer insight about your experience with RFP360. We heard similar feedback from other users about challenges managing content and have since made improvements. Now you can edit Knowledge Library records within a proposal using our new inline editing feature. You can also turn the default "Save to Knowledge Library" setting off from your Account Settings. We are continually working on enhancements and feedback like yours helps guide our efforts. If you ever have any questions or additional feedback, your customer success consultant would be happy to hear from you.

May 2021

Anouk from responsAbility Investments AG

Company Size: 201-500 employees

Industry: Investment Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2021

Review

Pros

I have used it yet but I find it good that we have the option to use the RfP library in Microsoft (word, excel). However, I find a pity that we can't upload new content from the word docs or Excel files directly if we use the knowledge library.

Cons

- The fact that the automation option does not work (all answers suggested don't fit). - We can have one tag for different accounts and we do not see the list of tags when adding tags for new entries. - We have standard RfPs that are updated on a quarterly basis (we have them into the proposal part) with a specific layout. The only option to have the latest information available is to either upload again the empty word document, only with the questions (with our layout) into proposal and select the updated answers (a bit time consuming but I was told that it was the most efficient way to do so). Or go on each question of the proposal that need to be updated, unapprove the answer and select again the updated answer which is also prone error and time consuming. I would have expected that once we update the knowledge into the library it automatically amend the entry into proposals.

Reasons for Choosing RFP360

less expensive

April 2021

Tia from ACI Worldwide

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Great Product for the Price

We didn't have a content management system prior to purchasing RFP360. It has been so helpful.

Pros

RFP360 is super easy to use. Our Sales and Solution Consultants can use this product easily.

Cons

When we purchased the software the one aspect we were concerned with as the integration of spreadsheets. Procurement offices often issue spreadsheets and expect you to answer the questions in the spreadsheet. Initially, we couldn't upload spreadsheets.

Reasons for Choosing RFP360

We chose RFP360 because it is a true content management system. RFP360 stores the content as individual pieces of information. Some of the other RFP tools store the content in its original form (PowerPoint, Word file) which makes it virtually unusable. Additionally, the price was a huge factor. You get a lot for your money with RFP360.

Response from RFP360

Replied April 2021

Hi Tia, it's fantastic to hear that RFP360 has streamlined your content management and been easy for your team to use. We're always looking for new ways to make our customers' lives easier, so thank you for your feedback. If you ever have questions, please don't hesitate to reach out to your customer success consultant, who would be thrilled to hear from you.

April 2021

Susanne from Experian Health

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great Proposal and Content Management Program that is continually evolving and improving.

RFP360, has become absolutely essential to the proposal process at Experian Health. Before we partnered with RFP360, we depended on a more basic, proposal content repository program and a largely manual process to respond to RFPs. We were looking for a better way to centralize our proposal content repository and make our proposals more collaborative. We needed a source of truth for the company. We required a program that allowed a large number of people to access the content easily but not on a per-person subscription fee structure. We also needed the program to hold multiple types of files as well as free text. RFP360 was the only program we could find that met all of our needs.

Pros

RFP360 has made our proposals so much faster and easier. We use the software to organize and manage our content library containing more than 3000 records. The data included with each record helps us confidently select the best answer. For example, we can quickly see who wrote the response, who has updated it, who approved it, and when it was last used. RFP360 has enabled us to capture key information from subject matter experts and stakeholders. By saving these responses in RFP360, we save our SMEs' time, and we no longer have to conduct time-consuming back-and-forth discussions via email.

Cons

At the initial implementation, there were a few functions missing that we had on our checklist. However, RFP360 listened to our needs and has developed and implemented everything that was on our list and more. We were willing to go with a company that was still developing their product, because we knew they were listening to their end users and developing new functionality based on end user needs. Additional cons - It can lag in updating/processing, especially if you have to work through a VPN. - Formatting does not always preserve during import and export.

Reasons for Choosing RFP360

Functionality, pricing not based on user count, ability to have input into future functionality, and most importantly - the responsiveness of the sales and account manager and their willingness to help us throughout the contracting, implementation, and building processes.

Reasons for Switching to RFP360

RFP Monkey did not have the interactive functionality we needed. It was a good content database, but it did not have any proposal automation aspects.

Response from RFP360

Replied April 2021

Susanne! Thank you so much for the kind words and offering deep insight into your experience. We are absolutely thrilled that you chose to partner with RFP360 and have grown with us through our product development. It's working with teams like yours that keeps us going in the right direction and we appreciate your feedback! As always, if you need help with formatting, please reach out to your Customer Success Consultant would be gladly walk you through any fixes you need going forward.