--- title: "Responsive, formerly RFPIO Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Responsive, formerly RFPIO. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Responsive, formerly RFPIO is a good fit for you!" source_url: "https://www.softwareadvice.com/rfp/rfpio-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / [Responsive, formerly RFPIO](https://www.softwareadvice.com/product/425174-Responsive/) / Responsive, formerly RFPIO Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/425174-Responsive/) Reviews [Alternatives](https://www.softwareadvice.com/product/425174-Responsive/alternatives/) # Responsive, formerly RFPIO User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 190 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 118 reviews (62%) - 4 stars: 64 reviews (34%) - 3 stars: 3 reviews (2%) - 2 stars: 4 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - It’s transformed our QA library from a messy fragmented and non contextual database into a resource we actually trust, which has made the day-to-day feel way more manageable and a resource we can trust. - It made RFP responses more organized, collaborative, and efficient, especially when it came to reusing content and keeping teams aligned. While it required some upkeep to get the most value out of it, it ultimately helped reduce manual effort and made the process feel more controlled and scalable. - It is think it's very useful for project tracking, specially if you're working with different team members. If you're working against the clock, it's an incredibly useful and fast tool to answer RFXs. ### Most mentioned cons - The AI capabilities are still immature, and the generated answers always need to be reviewed, which is time-consuming and undermines the solution's productivity gains. - Search and answer suggestions sometimes required a lot of tuning, and if the content wasn’t well‑maintained, the library could get cluttered quickly. - The system presents challenges from both an organizational and case‑development perspective and appears to be time‑consuming to set up and maintain. ## Responsive, formerly RFPIO customer reviews Showing reviews 1-25 of 190 (page 1). ### Affordable, comprehensive platform with superior admin / user support - Overall rating: 5/5 - Reviewer: Brian Z. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hundreds of hours saved in responding to questionnaires and RFPs. RFPIO offers very competitive cost savings over most of the larger RFP software providers. The same functionality at a fraction of the cost of the big guys. Customer support is top notch - all questions or requests for help are addressed within the same day (or within 24 hours at most). Great, direct support from the management team - no call centers, no outsourced product support. You get assistance from people who helped build the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RFPIO's answer library is a miracle with great features. The library provides a way to assign different owners and keep individual Q&A pairs updated in real. Access to our stock answers saves our users and SMEs hundreds of hours each quarter and affords them more time to devote to their primary job functions while spending less time on researching technical responses. #### Cons RFPIO is great for small to moderate sized teams. For larger organizations who complete 20 or more RFPs per month with multiple RFP teams working at the same time, multiple, parallel instances of RFPIO may be needed to best suit those needs on a grand scale. #### Reasons for choosing Responsive, formerly RFPIO Ease of use, simplicity of platform relevant to our team's needs...and COST!! #### Vendor response Thank you, Brian! Hundreds of hours saved...time we're sure well spent! We appreciate your kind words, especially about our support team. We try to have our experts be accessible whenever possible. Thanks again for the high marks and thoughtful review! Replied May 2019 --- ### Improving Ease of Use - Overall rating: 4/5 - Reviewer: Christian F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is great. Made this RFP experience better than any in my past but it still needs a lot of work on ease of use features. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The content library is the most valuable mechanism. It has profoundly improved our RFP answering process and allows us to submit at least two times as many RFPs. #### Cons Ease of use could use improvements. I want more hot key customizability to move around the software with fewer clicks and more using keys instead of mouse. Also more of the features should be able to be right clicked and opened in a new window. Also the ribbon in the commenting area should be slidable so that different tabs are next to each other. For example, I want comments, activity, recommendations next to each other as my most used but it's annoying when they are far apart and require multiple clicks to go back and forth between them. --- ### Review of Responsive - Overall rating: 3/5 - Reviewer: Dante C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its ok, I feel it can be improved and make it more intuitive , faster and easier to use for all teams involved #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Its all in one, I feel it covers what is required to have a repository of data around rfps, rfx, rfi and other stuff #### Cons Filtering, search, it does not find relevant information, this could be that the data is not made available as expected --- ### Responses about Responsive - Overall rating: 4/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. A nice cloud service. Look for ways to motivate endusers to think about Responsive for more than just RFIs and RFPs and formal requests for Info... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Innovative UI that updates frequently with new enhancements. The AI feature is very promising and has acted as a multiplier when it comes to productivity and speed of responding to RFIs and RFPs. I am also witnessing quality improvements with AI-generated responses over the last 6-9 months. The AI features help me be a rock star at work keep it coming!!! #### Cons Not flexible enough. Making AI runs seems complicated. Not enough collaborative features. Work on custom options. My manager added some custom fields and seems like we could not do much with them after creation? --- ### Responsive is great! - Overall rating: 5/5 - Reviewer: Gabriella S. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is positive, I have total control of my RFPs and of everything that is happening in the projects I am the manager #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that is very easy to manage my projects and split responsibilities between the people involved. I like that is easy to flag and assign reviwers. Also, I like how easy it is to manage the content library and flag questions. #### Cons I would love if it had a "notes" section in each project so everyone could share notes and perceptions about the project. Also, I would love if the review in content library was easier to manage, just as a a project. --- ### Underwriter's Perspective on Responsive - Overall rating: 4/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a good experience using Responsive. I think it is a valuable resource for what it is. It is easy to then also have a document created with a record of how we responded for future reference. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that it is a one stop shop for all stakeholders in the RFP process where RFP asks, conversations and workflows can all be housed in one spot. It is easy to see what has been answered, what remains to review and easy to assign team members where needed to get the right people on the right questions to keep the workflow moving. #### Cons There are sometimes issues with the responses that are automatically pulled in where a question has a auto-response that does not answer the question being asked. --- ### Responsiveness at Its Best. - Overall rating: 5/5 - Reviewer: Anjali C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Responsive has been quite positive. The platform stands out for its clear structure and organization—each product is categorized neatly, and every section has a designated owner, which makes it easy to know exactly who to reach out to within different business units. That clarity really streamlines communication and reduces confusion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about Responsive is how it categorizes each product clearly, and how every section has its own owner. This makes it very easy to understand which business unit to reach out to. #### Cons The aspect I find least favorable is that when exporting to Excel or Word, the formatting often becomes inconsistent despite selecting a specific font. --- ### Responsive Helps Improve The Process, and then some - Overall rating: 5/5 - Reviewer: Julie L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer service and support we have received is second to none. We are committed to getting better and better with how we use the tool and know we need to provide more training to our teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Responsive has helped us become more efficient in our response time and has provided a way for us to improve the quality and relevance of our answers. The new AI tools are great. #### Cons There is a definite time commitment to get things up and running and training our team has been a bit challenging as they are very stuck in the "old way" of doing things. --- ### Information Security Analyst - Overall rating: 4/5 - Reviewer: Jacob P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Responsive is a great tool. It offers many capabilities yet workers need time to learn the product to use it to its full potential. The AI Draft and 'Ask' feature are prime examples of proper implementation of Artificial Intelligence in products. The easy to use UI, constantly updated tracking, and roles and permissions offer a suite of tools to be leveraged to streamline processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Responsive offers a comprehensive platform with an visually pleasing and easy to use UI, great team collaboration with permissions and defined roles for projects, projects are tracked and updated instantly to ensure an accurate depiction of progress. Responsive also implements AI that streamlines lengthy assessments with a draft feature, automating repetitive tasks with accurate answers and referenced source material. #### Cons Responsive offers many capabilities and the opportunity to create more efficient processes, yet needs ample time to be curated to ensure accuracy and replicability. --- ### Responsive is great! - Overall rating: 5/5 - Reviewer: Ana M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is 9/10, only because sometimes I experience some delays in the content library to update some changes and also because of the notes menu I really miss. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to organize the new projects and the new AI features are making great difference. Integration with SalesForce also is making great difference. #### Cons One thing i Really miss in responsive is a notes space for each project where we could write shared considerations about each project. --- ### responsive IS responsive! - Overall rating: 4/5 - Reviewer: Kate P. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy responsive. I have used Loopio and Qvidian, and find this much simpler than both of these applications. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how user-friendly it is. I'm also enjoying the new grammar check capability. #### Cons How difficult it is to set up saved searches. #### Reasons for choosing Responsive, formerly RFPIO I did not make the final decision, but price did play a role, as did the fantastic responsive support staff. #### Reasons for switching to Responsive, formerly RFPIO I changed jobs, to be honest. I find the two applications quite similar. --- ### RFPIO review - Overall rating: 5/5 - Reviewer: Ankit J. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was the best experience for me. I will say it is the best tool I have worked in. Its simplicity is the best thing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Responsive is one of the best RFP tool I have worked on. Any functionality from RFPIO is top notch be it a UI, export functionality, AI response. I will say RFPIO is the best tool for RFP responses. #### Cons Some time import of Ariba file doesnt work as it fail to take drop done. Also word template for response also some time create issues. #### Reasons for choosing Responsive, formerly RFPIO RFPIO UI , export functionality and integration simplicity won the battle. #### Reasons for switching to Responsive, formerly RFPIO Loopio was failing at some point so we thought of moving to RFPIO. --- ### I couldn't do my job without Responsive/RFPIO. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful. It doesn't get any better than Responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Responsive is the best tool I've used so far and I've tried a couple. It's intuitive, clean, and they are always adding features that are easy to learn and enhance user experience vs. takeaway. I have also enjoyed their new certification program. It has really helped me to utilize the tool better for myself and company. #### Cons Price, but the sales team is a pleasure to work with and have been very helpful in meeting us where we are. #### Reasons for choosing Responsive, formerly RFPIO Better usability and more intuitive design. #### Reasons for switching to Responsive, formerly RFPIO It wasn't providing the same search results as RFPIO within the library and RFPIO tool was more intuitive to me. --- ### Extreme Time Saver - Overall rating: 5/5 - Reviewer: Bill L. - Verified reviewer: Yes - Industry: Investment Management - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Responsive has helped increase my job efficiency greatly. With the platform, I'm able to easily add and remove Q/A pairings as well as leverage the current pairings we have in the database with ease. The ability to filter for certain things using the tags or collections feature helps me find things a lot quicker and remove any irrelevant items, ensuring the answers always pertain to exactly what I'm looking for. The only critiques I have with it are small ones which can be fixed or a new feature could be added to mitigate the problem. Overall, it's a very helpful platform that I encourage others in the industry to use, to help fill out questionnaires, as it has saved my team and I countless hours a year with the answering process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Very user friendly - Smooth transitions between tabs and sections - Lots of options for sorting and filtering - "Collections" feature is extremely helpful #### Cons - Copy and paste function sometimes doesn't work properly - When I'm in a Q/A pair, I'm unable to see what (if any) collection the pair is a part of. You can see this with the tags, so I'd like to see it with collections as well #### Reasons for choosing Responsive, formerly RFPIO I wasn't a part of the decision-making process, however, my team told me that Responsive seemed easier to use and had a more robust database storage system in place. --- ### Efficient RFP management with a few minor quirks - Overall rating: 4/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a great tool for getting through RFPs faster and keeping the team organized. There’s a bit of a learning curve, but it definitely beats other manual workaround options. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Speeds up the whole process by pulling in the right answers from past projects automatically - Makes it easy to track who is working on what without chasing teammates for updates - Keeps all approved content in one spot so everyone stays on the same page #### Cons - The platform is pretty dense and takes a good bit of time to understand - Final exports often need a bit of manual cleanup to get the formatting looking right - You have to spend a lot of time managing the library or the search results get cluttered --- ### A user-friendly tool to handle RFx's - Overall rating: 4/5 - Reviewer: Daniel L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Responsive is a very effective and user-friendly tool in many ways if you work with Excel-sheets. If it comes to other formats, the tool has its shortcomings which the user has to solve. The reuse of reliable and up-to-date content from previous projects is a very clever idea (known also in other branches like e.g. the translation industry). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros > Supporting team collaboration through clear assignment of sections/questions/tasks > Clear dashboard function that shows the tasks, progress and status of each question > The export function helps to create bid documents with a uniform look/formatting. #### Cons It is not possible to - search for possible Q/A-pairs in all completed projects (that are not part of the Answer Library) - reliably update the source file - to import read-only word/pdf-files with preset text-boxes to fill It is difficult to collaborate with clients and/or vendors on an RFP, if they have more than one question to answer. --- ### Transformative experience - Overall rating: 4/5 - Reviewer: Jarosław K. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with RFPIO was transformative. It helped our business to move from the old system of QA's where an employee would keep asking the same question over and over again on a chat across different RFPs. RFPIO's knowledge base and vault of ready responses streamlined the process and allowed greater efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked the most about Responsive is that it enables collaboration between various teams without the need to rely on external software. Its integration with Slack also enabled me to stay on top on any meaningful changes to RFPs I'm involved in. #### Cons The most problematic aspect of the software is its notification scheme. I often get Daily Task Reports for sections that are 100% complete and require no work from me as a contributor. My understanding is this cannot be limited by any setting. --- ### Life saver! - Overall rating: 5/5 - Reviewer: Heather C. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its great! I also really like the ability to search in the content library without making a project if I'm just needing a small piece of content! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the various tags, I also appreciate the ability to add questions sets and answers to the library for a reviewer to vet and then place for the entire team to use. #### Cons Sometimes charts and pictures do not retain the quality resolution --- ### I recommend. - Overall rating: 4/5 - Reviewer: Deirdre G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy using Responsive 99% of the time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is fairly intuitive and have most of the features that I want. Definitely easier to use than another other similar product I've used. #### Cons Would like a little more sophistication in some functions such as excluding certain items permanently from the duplication report. I also still manually load excel workbooks because the program has problems properly sorting complicated worksheets. --- ### Good product, could do with more customisation - Overall rating: 4/5 - Reviewer: Matthew C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall quite good. took a while to get use to and learn most of the functionalities, but it is a very effective tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like how it acts as as repository for our Q&As and can also help with projects. #### Cons I don't like the lack of functionality around custom fields. For my company it is really important the AI doesn't give wrong info based on wrong product version.` --- ### RFPIO Streamlines the RFx response and ensures faster accurate responses - Overall rating: 4/5 - Reviewer: Pratik S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RFPIO has improved the overall quality and efficiency while responding to RFPs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The extensive repository and auto-answer functionality #### Cons User interface can be improved better and more AI features are required which will help faster and accurate completion of RFP --- ### RFPIO reviewq - Overall rating: 4/5 - Reviewer: Debarun D. - Verified reviewer: Yes - Industry: Information Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RFPIO is a good tool for answering complex RFPs with internal teams . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Responsive has a great content library which grows over time and auto-tags relevant answers. #### Cons The import process for importing files into the tool should be more smooth and user friendly. --- ### BioCatch Feedback - Overall rating: 5/5 - Reviewer: Sebastian A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great so far. I like the refreshed UI and added featured for documentation collaboration as compared to previously when it was called RFPI #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros the consolidation of resources and the ease of searching and retrieval #### Cons No cons so far. One suggestion for improvement could be the integration of AI-driven search queries. This would allow users to receive suggestions based on asking questions rather than relying solely on keyword-based searches. --- ### RFPIO Review 2022 - Overall rating: 4/5 - Reviewer: Amanda A. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we have enjoyed using RFPIO and benefited from the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros RFPIO provides the workflow automation and a centralized area for customer facing knowledge as expected. The system really has made managing content and bids much more streamlined. #### Cons There are some usability issues (i.e. deleting documents that were previously linked to a Q&A pair, inconstancies with the new and legacy UI functionality, ability to delete comments in the Q&A library, none ideal visibility and filtering for users, etc.). While the system support team is responsive to bug logs, it can take a long time (months) for resolutions or fixes to issues and there is no real proactive communication from our account team. #### Reasons for choosing Responsive, formerly RFPIO The functionality looked to be more robust and have all of the necessary functionality for our needs at the time and moving forward. --- ### "I Love RFPIO" - The Words That Come Out of My Mouth Everyday - Overall rating: 5/5 - Reviewer: Iris D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been nothing but positive! So easy to use and when it is not easy, the support team at RFPIO makes it easy for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I do not even know where to begin! RFPIO has changed the way I do proposals forever, and I cannot imagine being without it. It gives me the time to not just meet the RFP requirements, but to actually be able to customize and tailor my responses, something I did not always have the luxury of time to do. It allows me to complete more RFPs than ever before. I cannot even begin to list everything I love about RFPIO, but one thing that stands out is the collaboration aspect and being able to do a first run of answering questions based on what I have in my library, and then being able to assign questions out and follow their activity, It allows me to meet deadlines with a high quality response time and time again. And saves me time! #### Cons I am going to say NOTHING, because anytime I have had an issue or a desire for a new function, the RFPIO team is so responsive and has helped me through or even added a new feature. The one thing I wish it had, and I believe is in development, is a way to check when a draft of an answer is complete, but not marked as answered yet. #### Vendor response Iris, you've been such a great cheerleader for us and we appreciate your kind words very much! We often hear that people save time by using RFPIO, but it's great to hear how you're maximizing that time by turning up the notch on your RFP quality. Thank you for being a wonderful customer! Replied May 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/product/425174-Responsive/reviews/?page=2) --- Responsive, formerly RFPIO Reviews, Pros and Cons - 2026 Software Advice