Useful for what we needed to use it for (monitoring)

Customizability for rules; quick catches; ability to view findings in Aware and the application it occurred it; etc.

No complaints while using this software program

Love being able to pull the exact same report month to month and the ability to add/change criteria for specific searches.

I like the keywords feature, but wish it would share more info about the posts they are referring to.

Overall pretty decent but could use more options and increased reliability with exporting. Searching within a set is nice but want exports working to provide to investigators for review or if ingesting into an eDiscovery tool a full export to cull within the eDiscovery platform would be needed to be quickly executed.

Ability to run quick searches across the enterprise is awesome, even if msg was deleted. Having copies of msgs to run searches through have been great and customer support has been amazing!

1. More customization in exporting 2. Options to specify context msgs (by # of msgs before and after would be preferred). 3. Marking is spotty and fails quite frequently and have to remark items. Would like a feature to select all msgs for marking vs going from one page to another page just to mark them. Also, maybe not even having to mark msgs. Can we not just export all msgs and apply the marking on export for any msg containing images or files? Cost also seems a little high when compared to full eDiscovery suites.

The ability to keep a pulse on employee conversation sentiment has been valuable.

I wish there was an easy way to have a line of sight into conversation trends/topics. While seeing popular words is available, it take a bit of effort to drill deeper to find conversation patterns.