The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years. I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others!

There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.

The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.

At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.

Had trouble installing the software and was passed around from agent to agent with no solution. I feel that the support service was pretty weak for such a high ticket item.

Nice visual design Has good archiving features

Service is slow and I went back and forth between multiple agents. Installation process is complicated. Interface seems laggy

The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services

Whilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.

Cost effective solution and better than the other products I have tried.

Cost effected and scaled with my business. Also a simple interface and easy to use. I can easily evaluate my agents performance.

No complaints yet and we've been using the software for around 10 months. We're looking forward to the new version going live in a week.