# FileHandler Enterprise Software Reviews, Demo & Pricing - 2026 > Review of FileHandler Enterprise Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/risk-management/filehandler-enterprise-profile --- [Home](https://www.softwareadvice.com/) / [Risk Management Software](https://www.softwareadvice.com/risk-management/) / FileHandler Enterprise Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/risk-management/filehandler-enterprise-profile/reviews/) # FileHandler Enterprise 2026: Benefits, Features & Pricing Wondering if FileHandler Enterprise is right for your organization? Our Risk Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview FileHandler Enterprise 4.7 [(14)](https://www.softwareadvice.com/risk-management/filehandler-enterprise-profile/reviews/) Pricing Pricing available upon request ### About FileHandler Enterprise FileHandler Enterprise is a claims administration software designed to help public entities, third-party administrators and self-insured organizations streamline workflow automation and risk management. Key features include case management, claim resolution tracking, customer management, co-pay and deductible tracking, forms management, policy administration and risk assessment. Insurance carriers using FileHandler Enterprise can set up business rules to automatically generate reports, letters, emails, diaries or notes after completion of each task in order to prevent client losses. Risk managers can use built-in dashboards that can be customized according to individual requirement and export files and images in various file formats, including MS Excel, Word, JPG, PDF, PNG and more. Designed on a Microsoft platform, FileHandler Enterprise enables professional employment organizations (PEOs) to schedule notices about important updates or tasks related to claims and display all activities with date and time stamp. Teams can use the optional imaging tool to upload attachments and images directly to diaries, notes and payments and improve claim reporting. FileHandler E... nterprise offers third-party integration with accounting, HR, Payroll, ISO and policy systems to facilitate claims management across various industries. Support is extended via phone, email and web-based training sessions. Wondering if FileHandler Enterprise is right for your organization? Our Risk Management Software selection experts can help you in 15 minutes or less. ## FileHandler Enterprise User Interface ## Popular FileHandler Enterprise Alternatives Main Product FileHandler Enterprise 4.7 [(14)](https://www.softwareadvice.com/risk-management/filehandler-enterprise-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.29Value for money - 4.85Customer support - 4.25Functionality Pricing Available upon request Get Price Alternative Product [A1 Tracker](https://www.softwareadvice.com/crm/a1-tracker-profile/) 4.9 [(79)](https://www.softwareadvice.com/crm/a1-tracker-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.81Value for money - 4.96Customer support - 4.68Functionality Pricing Starting at $200.00 per month Get Price Alternative Product [Centralpoint](https://www.softwareadvice.com/crm/centralpoint-profile/) 4.6 [(9)](https://www.softwareadvice.com/crm/centralpoint-profile/#reviews) Ratings Breakdown - 4.22Ease of use - 4.50Value for money - 4.71Customer support - 4.89Functionality Pricing Starting at $500.00 per month Get Price Alternative Product [Risk Hawk](https://www.softwareadvice.com/policy-management/risk-hawc-profile/) 4.8 [(44)](https://www.softwareadvice.com/policy-management/risk-hawc-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.72Value for money - 4.81Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [TeamMate Risk & Compliance](https://www.softwareadvice.com/product/163888-teammate-risk-compliance/) 4.6 [(39)](https://www.softwareadvice.com/product/163888-teammate-risk-compliance/#reviews) Ratings Breakdown - 4.51Ease of use - 4.63Value for money - 4.87Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [Onspring](https://www.softwareadvice.com/bpm/onspring-profile/) 4.8 [(105)](https://www.softwareadvice.com/bpm/onspring-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.81Value for money - 4.97Customer support - 4.65Functionality Pricing Available upon request Get Price ## FileHandler Enterprise Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request Plan includes: - Out of the Box Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## FileHandler Enterprise Features - Popular features found in Risk Management Alerts/Notifications Audit Management Compliance Management Corrective and Preventive Actions (CAPA) Document Management Incident Management Internal Controls Management Mobile Access Response Management Risk Analysis Risk Scoring Scenario Planning - More features of FileHandler Enterprise Access Controls/Permissions Accounting Accounting Integration Activity Dashboard Activity Tracking API Approval Process Control Assessment Management Audit Trail Billing & Invoicing Broker/Agent Portal Case Management Certification Tracking Claims Adjuster Management Claims Management Claims Settlement Claims Tracking Client Portal Communications Management Compliance Tracking Configurable Workflow Contact Management Co-Pay & Deductible Tracking Customer Management Customer Portal Customizable Branding Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Security Data Visualization Disaster Recovery Document Storage EDI Electronic Claims Electronic Payments Email Alerts Email Management Event Logs Exceptions Management For Insurance Industry Forms Management Fraud Detection HIPAA Compliant Incident Reporting Insurance Management Investigation Management Invoice Management ISO Compliance Issue Management IT Incident Management IT Risk Management Legal Risk Management Lifecycle Management Maintenance Scheduling Mobile Alerts Monitoring Multi-Channel Communication On Call Scheduling Operational Risk Management OSHA Compliance Payment Processing Payor Management Performance Metrics Policy Management Prioritization Property & Casualty Quotes/Estimates Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Regulatory Reporting Reminders Reporting/Analytics Reporting & Statistics Reputational Risk Management Risk Alerts Risk Assessment Risk Management Risk Reporting Safety Incident Management Safety Management Scheduling Search/Filter Secure Data Storage Secure Login Self Service Portal Service Level Agreement (SLA) Management Single Sign On Status Tracking Task Management Task Scheduling Third-Party Integrations Ticket Management Training Management User Management Vendor Management Workflow Automation Workflow Management ## FileHandler Enterprise User Reviews Overall Rating 4.7 Ratings Breakdown 5 71% 4 29% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.3 Customer support 4.8 Functionality 4.3 FS Frank S. Verified reviewer Insurance 11-50 employees Used weekly for more than 2 years Review source Reviewed June 2020 A Good Claims System With Wonderful Support 4 We moved from Riskmaster X which had a black hole of support and it was difficult to get a hold of anyone, even your sales rep. JW Software has been a 180º difference in this. We were hesitant to go with a smaller developer for future development, but that worry was for nothing. We couldn't be more pleased with how our experience with JW Software/FileHandler has been. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: The support is the best feature. They are personable and quick to respond. You feel connected to them and they seem eager to help you make the best use of their system. Cons: The version we are on is now considered legacy, forcing a costly upgrade to a newer version in the future. I wish it would have been a progressive upgrade included with the maintenance and support costs, as it is with Microsoft 365 or Adobe Creative Cloud. Reasons for choosing FileHandler Enterprise The feature set was what we wanted and needed without extra development costs. Since Riskmaster was owned by such a global company we thought we might have more success with a more personal company. Reasons for switching to FileHandler Enterprise Riskmaster X was terrible, buggy, couldn't do basic tasks and "paperless" integration left so much to be desired. More than anything we had outstanding support issues for more than 18 months that would go unresolved. Vendor Response We take pride in giving outstanding service to every customer here at JW Software. We are happy to hear that your experience was no exception, thanks for leaving the wonderful review! It is for people like you that we do what we do! We look forward to seeing you again! Replied June 2020 Read More JJ Jennifer J. Verified reviewer Insurance 11-50 employees Used daily for more than 2 years Review source Reviewed June 2020 Excellent Product offered by an Excellent Company 5 Very successful program & has allowed for enhanced relationships with external parties for auditing and oversight of claims. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Very intuitive and user-friendly. JW has been wonderful with customizing features to suit our specific needs. Cons: Sometimes it feels that internal testing of enhancements or customizations are not tested internally before being passed on to us. Reasons for switching to FileHandler Enterprise Previous system was outdated and there was no continued support. Vendor Response Thank you for the review, JW Software appreciates when our customers take time to leave a note about us! We are glad you experienced our unparalleled support services to ensure quality customer training and proficient product updates and hope to see you again with your friends! Replied June 2020 Read More BA Beverly A. Verified reviewer Insurance 201-500 employees Used weekly for more than 2 years Review source Reviewed June 2020 FH Review 4 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Software is easy to use for our employees. Cons: Dashboard functionality was misleading. We moved to Enterprise for clients but it has taken us a year and we still don't have all of the dashboards our clients requested. Now we have to program upgrades in Legacy (for staff) and Enterprise (for clients). There is no mobile app for inured workers to access claim information. Standard workflow is archaic. Reasons for choosing FileHandler Enterprise Flexibility with customization on set up and cost Read More VM Victoria M. Verified reviewer Insurance 51-200 employees Used daily for more than 2 years Review source Reviewed June 2020 NIMBLE RESPONSIVE COMPREHENSIVE USER FRIENDLY 5 I have used FH since the mid 90s JW Software has been very responsive in adapting FH to increasingly demanding regulatory requirements and has implemented changes to suit our needs Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I was an English Major before Law School I am not tech savvy I use FH every day to assist clients with claims management, statistical analysis and budgeting It is extremely user friendly and the support staff can always help if I need support Cons: It's hard to find a complaint My staff and I use it Clients access it We use it to do Regulatory Compliance(OFAC HCRA etc) There is a variety of reporting available in canned reports but we also use AD Hoc queries Support Staff is stellar We are moving over to Enterprise this summer and are already excited about the potential as we test! Reasons for choosing FileHandler Enterprise USER Friendly Well Priced Versatile Reasons for switching to FileHandler Enterprise 1996 Vendor Response Thanks for taking the time to mention our exceptional support staff and leaving this great feedback! Did you know it is because of customers like you who organically evolve FileHandler Enterprise to meet the changing needs of the marketplace through user feedback and suggestions? It is for people like you that we do what we do! If you have any friends looking for Claims Processing Software, please send them our way - we will take great care of them. Replied June 2020 Read More CK Cyndy K. Verified reviewer Insurance 51-200 employees Used daily for more than 2 years Review source Reviewed June 2020 FileHandler Enterprise - Best fit solution and amazing support staff.... 5 Filehandler supported our transition to paperless and allowed our users to work remotely. JW has great support staff. We have been working with JW for 20+ years. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Front end interface is user friendly and easy to navigate. Filehandler is scalable and customizable to fit our multi line type of business. Cons: Report scheduler is a challenge to work with. A very important feature for us since we have various reports going out to clients and production staff. Patiently waiting for the new release. Reasons for choosing FileHandler Enterprise Best fit solution for our multi line type of business. Vendor Response Everyone at JW Software loves to hear from customers like you! We are glad you experienced our unparalleled support services and user-friendly application! It is for customers like you that we do what we do! Replied June 2020 Read More AB Aillsa B. Verified reviewer Insurance 11-50 employees Used weekly for less than 12 months Review source Reviewed June 2020 A Competent System Built for Adjusters 5 The biggest reasons we chose FileHandler were the ease of use, price, and most importantly the people. \[SENSITIVE CONTENT HIDDEN\] have been an absolute dream to work with through this process. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This is a system truly built for adjusters. The system has a common sense approach. Everything is right where you would expect it to be. It is very easy to use and very easy to teach others how to use it as well. Cons: I would like to have a generic drop down list for note, diary, and payment types instead of having to create them myself. Having both options (generic/custom) would be a great benefit. Vendor Response We are thrilled you enjoyed FileHandler Enterprise's user-friendly approach, we like making our customers happy at JW Software! We pride ourselves in excellent customer service and look forward to continuing so. Thank you for leaving the positive review, I hope to see you again soon. Replied June 2020 Read More RD Robert D. Verified reviewer Insurance 51-200 employees Used daily for less than 6 months Review source Reviewed June 2020 Still in implementation 4 Too early to tell. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Built in tools that allow customization vs development. Cons: Missing FMLA or Disability Management module. Reasons for choosing FileHandler Enterprise we liked the look, feel that it was true to its roots as a claim system. The maturity of the system, and the client references sealed the deal. Reasons for switching to FileHandler Enterprise Need a software that allows us to grow. Vendor Response Thanks for taking the time to mention FileHandler Enterprise's customization and leaving this great feedback. Did you know it is because of customers like you who organically evolve FileHandler Enterprise to meet the changing needs of the marketplace through user feedback and suggestions? Looking forward to seeing you next time! Replied June 2020 Read More DG David G. Used unspecified for unspecified Review source Reviewed September 2015 Vast reporting capabilities 5 We have been using Filehandler since 2011. With respect to the onboarding process all throughout present day, their people have been terrific in their responsiveness and ability to understand our needs. The system accurately and sufficiently captures the bulk, if not all, of the information needed on any particular file. The reporting capabilities are vast, and with a basic understanding of how to run an Ad Hoc search, one can learn very quickly how to manipulate data to forecast and manage with ease. The only con that I could possibly describe at present is the lack of compatibility with browsers other than IE. In addition, we would hope the future will bring some additional search functions, as searches with only partial information in some fields is limited. Without a doubt we can say that FileHandler has greatly improved the way our organization operates on a day to day basis, from tracking our employees' time to regularly reporting to our clients. Ratings Breakdown 5 Ease of use 5 Customer support Read More JC Joshua C. Used unspecified for unspecified Review source Reviewed September 2015 FileHandler by JW Software...Great Product...Great People! 5 I have been using FileHandler since 2006 and purchased it for my own company in 2010. The FileHandler product provides everything a TPA needs to effectively manage their clients' claims today, and in the future, as it continues to change with the demands of the industry. FileHandler is extremely easy to use, it has robust business rules, adhoc reporting and the flexibility to meet the unique needs of our individual clients. Every year JW Software enhances the product with direct input from their customer base, which is why we feel it will continue to provide the functionality needed in the future. In addition to the great software, they have always provided excellent customer service and support. We have had virtually zero down time outside normal updates and/or data conversions. Ratings Breakdown 5 Ease of use 5 Customer support Read More DC Diana C. Used unspecified for unspecified Review source Reviewed September 2015 We have utilized JW Software for the past 20 years and they have been outstanding in all aspects. 5 They have updated their platform as technology has developed to provide us with the latest and greatest technology. Their customer service is outstanding. Their software is easy to navigate and provides us with the opportunity to customize fields to meet our needs. Our clients are always very impressed with our system. Ratings Breakdown 5 Ease of use 5 Customer support Read More Showing 1 - 10 of 14 Reviews [See All Reviews](https://www.softwareadvice.com/risk-management/filehandler-enterprise-profile/reviews/) ## Other Top Recommended Risk Management Software [VelocityEHS](https://www.softwareadvice.com/compliance/velocityehs-profile/) **4.4** (85) Recently recommended **33** times [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) **4.4** (79) Recently recommended **14** times [Sprinto](https://www.softwareadvice.com/compliance/sprinto-profile/) **4.7** (86) Recently recommended **12** times [NAVEX IRM](https://www.softwareadvice.com/product/76152-Navex-IRM/) **4.7** (20) Recently recommended **10** times Stuck Between Options? Our experts can help you compare FileHandler Enterprise with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice