About Fusion Framework System

The Fusion Framework System is a risk and resilience platform designed to help businesses understand how their business works, how it breaks, and how to put it back together again. Fusion's software helps organizations visualize their business, products, and services from a customer perspective.

Leverage the Fusion Framework to map critical services and product delivery processes as they actually are, gain objective risk insights that help you audit, analyze, and improve your business operations, plan, orchestrate, and measure risk management and resilience activities with confidence, automate manual, time-consuming, repetitive tasks to free up teams for higher value activities, facilitate scenario rehearsals, including user assignment, communications, and meas...


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Supported Operating System(s):

IBM OS/400, Web browser (OS agnostic)

35 Reviews of Fusion Framework System

Average User Ratings

Overall

4.4 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(13)

13

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 35 results

February 2020

Caleb from ESI

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2020

Fusion Framework: Automation for Business Resiliency

Pros

Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country.

Cons

Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been.

February 2020

Vicky from Aureon

Company Size: 201-500 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2020

Fabulous Fusion Framework

It took us time to set up and integrate all of our data, but just plan development for all but one of the 40 teams, went from estimated 3-5 days, down to 1 day. That is BIA data collection in the AM and BCP in the PM. We had basic plans with requirements done in 1 day! This saved us 10K hours of team time during the first year. We have been thrilled with the automation both on the planning side and on the Risk Management side.

Pros

That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.

Cons

The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.

Reasons for Choosing Fusion Framework System

The flexibility of the platform and the dependency maps. When you can SHOW a CEO why something is not up using a dependency map during recovery operations, that is a BIG win.

Reasons for Switching to Fusion Framework System

Shield did not provide any ability to manage enterprise risk.

October 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Functionality

3.0

October 2021

A solid Business Continuation Management platform

Overall, I like Fusion and I can navigate it easily. The GUI is easy to understand and the sections allow for customization and adaptation to different operational needs.

Pros

I like that Fusion offers good out of the box functionality, with the ability to customize modules for my business. Our BC program has made changes to the application, when needed. However, we've been able to leverage much of what Fusion offers from day 1.

Cons

The cost is not prohibitive, but getting new users licensed makes for a new user experience to be slow within my organization.

October 2021

Renuka from Pure Storage

Company Size: 1,001-5,000 employees

Industry: Computer Hardware

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2021

One of the Best Enterprise Resiliency Software

The system is great and very powerful.

Pros

Ability to create guided workflows; ability to quickly build reports and dashboards.

Cons

Too expensive; endless amount of customization options that it causes confusion and missed opportunities.

Reasons for Choosing Fusion Framework System

Ease of use, better UI, powerful backend, can manage data across and with other platforms; rated high Gartner Magic Quadrant

January 2020

Ed from Trustmark

Company Size: 1,001-5,000 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2020

Fusion Framework System, by Ed Brown

Improved crisis management and communication during events. We call these response plans which are activated based on the level of the event and are a prelude to a recovery plan activation.

Pros

I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process. I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object. I really like the incident management object.

Cons

I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.) I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.) Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.) All these cons are correctable and have been and which is why I added the first PRO above.

Reasons for Choosing Fusion Framework System

Assurance was a close choices. Fusion had all the capabilities I wanted; was a little cheaper than others and their support model, according to other Fusion users I know, was really good.

Reasons for Switching to Fusion Framework System

eBRP was used by my previous company. This tool or what we bought did not have a crisis management functionality. It did not have a method to link BIA data to plan data and really bridge lots of things that connect to other things. It was a not a test record repository or effective with BCP KPI or KRI reporting. Fusion has all these capabilities.