Venners uses the Go Audits platform to conduct audits for a range of clients in the hospitality, franchise, and retail sectors. The platform offers us a versatile tool allowing us to tailor each audit to our client’s company requirements. The powerful action management tools are particularly useful, and we have achieved over 92.0% engagement with site managers registering actions and closing assigned tasks. We have been particularly impressed with the customer support team who have always reacted quickly, to answer queries or to help build bespoke report templates. Thank you, keep up the good work.

There are no significant issues with the platform. Any day to day problems are very quickly resolved by the support team.

Working with Goaudits has been great the support team have always been a great help with any problems. Goaudits have also listened to our requirements over the time we have been using there system and made many changes to there system for our company needs.

I found the app on the phone so easy to use and navigate. The desktop software was a little more complicated but after using it for a month and with the help of goaudits support I was taught all I needed to know. The integration to the business was easy.

Navigating the dashboard and back system was difficult. The reports generated are not in the format or layout I would prefer and find it hard to convert it to what I would like.

The more in-depth you have to be with details, the more the app seems to struggle.

Management can easily delete/ update any questions.

The product often logs you out when trying to upload photos, this happens on a daily basis.Limits you to only uploading 4 photos when showing damage ect, so limits what you can show on reports.If you press 'no' for option it lowers the percentage of the report or in some cases wont let you complete until marked'yes'.

I'ts been a great experience so far and we have plans to continue to utilize Go Audit ongoing.

I love the support that we receive from the Go Audit team and how quickly they respond when we need any assistance. I've utilized Go Audit at my former place of employment , along with my current business. They customize the audits to cover all of our needs. We are able to require photos for certain tasks as well which allows us to have a eyes on things when we can't physically get to those locations.

We're very pleased with Go Audit and dont have any complaints.

Friendly and fast to support. It's a great toll atht can be customised to suit your specific needs

We have written many bespoke Convenience Retail specific audits that we encourage all our retail clients to sign up to. Easy to use, immediate reporting and con cover so many topics eg store standards, Food safety, Legal document checks, promo change over audits etc etc

Nothing not to like, the form builder took a bit of getting used to but help is at hand when required

very positive, other departments within our company are going to follow on and use the tool after our success with it

Ease of start up and use from a team with no experience in this sort of tool.

Go Audits is very easy to use and follow and the support behind the scenes is amazing

Excellent customer service and tech support. This app has helped me to successfully deliver my projects for our clients. I also was able to easily train new staff on how to use it, it is very user friendly.

Easy to change a checklist's questions to fit changing needs of a project.

Cannot batch download reports. We can see a library of the reports but we have to download them to print them. Would like to be able to select a batch of reports to download as a group.

The app's offline mode is a game-changer for inspectors working in areas with limited connectivity. Also it allows users to capture and attach photos directly within the app.

There is always room for minor improvements in features and performance optimization, but the app stands out as a reliable and versatile solution for various inspection needs.

Exceptional! We are really looking forward to long-term collaboration!

1. The new application is really fast and loved the upgrade 2. Easy to use (After the induction to the app, after a few times, it is great to use.) 3. [sensitive content hidden] is supper! 4. [sensitive content hidden], our customer success manager, is top! 5. Go Audits did the checklist for us, which was so helpful as it is tricky and challenging for users uploading the questions. When you are not uploading your checklist, you are often unable to do so. Our entire team is grateful for this service.

1. When using the old platform and completing our checklist via tablet or phone, it sometimes crushed, and when logged in through a computer or laptop, many questions did not save the answer as well as the images uploaded from the inspector.

Amazing/ Simple/Well-Structured/Multiple Options.

I have one concern with linking it up with an email.

Initially, the support wasn't the best but this year it is brilliant. I have sent multiple checklist to them and the turnaround has been no more than 3 days and we have started using them in productionThe support has been brilliant to to help me learn the analytics part of the system which is a massive bonus

That everything is there in front of you. You are able to trend data and see what is good and badWhen filling in a checklist - any issues then a person can be allocated a task and an email sent to them straight away, this is also held on the system to be questioned by managementTaking pictures of issues - "a picture is worth 1000 words" a lot of our operators can see an issue and have never been able to describe it fully - now they are able to show us what they are seeing

The reporting - I would like to be able to see different ways of viewing the information - a standard set up doesn't always work for all customers

The support provided since the beginning of the project helped us a lot to build everything that is in practice today. Some very specific requests were fulfilled over time. After a year of use, everyone is used to the software and paper audits are increasingly replaced by GoAudits.

Easy to use, intuitive, answers customized, reports sent.

Interface only in English, it will be appreciate other languages . Some few changing is not possibles in the forms/checklists setup (exemples: order of sections is not possible to change in our side). Custom Fields is very useful, but it is not possible to use a predefined list of values (dropdown list).

It's overall good but needs minor improvements listed above

the centralized source for all of our standards

I wish that the custom standards would be included in the main reports of the corresponding department instead of a separate custom report I wish i could manage users myself and make custom audits myselfI also wish we could filter by associate in the analytics dashboard

Made our daily operation at ease by keeping the standards high.

User friendly, Accurate reporting,Customizable based on internal requirements, Fast response from GoAudit support team

Individualized dashboard for Mobile Users will be an added value.

A good system checklist for supervisors to monitor and check on the operation and performance of associate

The picture upload makes it easy for users to identify the area of concern without writing any text.

Changes of text within individual item are not readily picked up by the system so users need "importing" all the time. At times, the revised text affects the "marking" of the specific item e.g. a "n/a" becomes a "no response", resulting in "fail" for the audit.

The Team at Go Audits make themselves available to assist with questions and concerns about the platform. They reply quickly, are patient and take time to discuss the platform.

Go Audits is user-friendly and creates efficiencies needed in our operation. Having recently spent some time with [sensitive content hidden] (our new Account Manager), I am a big fan of the performance, trends and summary tabs. These sections will aid in our effort to achieve our set targets for 2023.

What did you like least about this software? Not applicable.

Can build the templates specific to each site Past scores appears on new audits

Form builders bit complicated and no option to undo changes

It has been a brilliant journey - my company ended up selecting the tool for the entire brand (all our hotels)

User-friendliness, the results we got after implementation and daily use

Perhaps a better integration with employee roster for quality assessment overtime of employees who are being audited

System provides fast reports for us to analyse and keep the standards high.It is very easy to use.

There are no major issues to complain, we always get assistance from support if something is needed.

good so far. with the new updates we recently done, should get better.

ease of use, lots of customisable features, all in the palm of your hands.

takes a long time to customise sometimes.

it is super helpful to the daily operation and see how the quality standard of the hotel are.

Is easy to use and give the feedback immediately.

That we have to send an excel with the new information, probably it can be easier to do it directly on the app just the administrator.

Very good. Very easy to use. User friendly.

We can add the description and attach the photos.

In summary only we can add description. It will be better if we can add photo also in summary section. Some times its crashed in Samsung m52 mobile.

Great

Easy to use and very fast and efficient support team.

Nothing, the product is good for our business needs.

Ease of use and customer service responsiveness

Inability to extract some reports make is difficult to perform a profound analysis

GoAudits exceeded my expectations and it helped me a lot with my daily/weekly tasks.

This auditing platform is really good, offering great features that simplify the entire audit process.

Optimising the platform to avoid any delays or issues while reimporting or performing the inspection.