Prior to working with HIPAA One, we tried numerous time consuming and frustrating approaches/products to perform and document our security risk assessments. The results were complicated and confusing spreadsheets that were difficult to understand and not useful for developing a remediation plan. We originally purchased the Security Assessment product and liked it so much we purchased the Privacy package. The HIPAA One team is responsive, knowledgeable, and professional. Overall, this has been a positive experience for our organization!

HIPAA One provides us with an easy way to; document our risk assessment results, create and coordinate our policies, develop an understandable and meaningful remediation plan, track and update our progress against our plan, and report results.

Navigation from the home screen is not as intuitive as we would like it to be. However, after using the product for awhile we don't have any problems.

Safe, secure, saving information in one place to manage all secure information for medical practice.

User friendly. Easy to manage progress in the software when updating information, changing information, both adding to current information and new information.

Occasionally, it felt as if the same or similar information was needed in multiple fields, working with customer service support helped clear up the expectations needed to provide information.

My overall experience was not very good. They were hard to deal with and I quickly left after only using the product for one year.

There was nothing that I liked about this software.

The service was horrible. They were rude when you talked to them, if they would return your call.

[SENSITIVE CONTENT HIDDEN] is an excellent compliance auditor and was very helpful in explaining each step and the purpose.

If you are assigned the wrong compliance auditor, the process can be somewhat painful. Last year, I was assisting in the process (and not the lead) and in the meetings I sat in on, the auditor was abrasive and almost rude. When I was assigned [SENSITIVE CONTENT HIDDEN] this year, it was night and day. Working with HIPAA One this year was a pleasure.

Because we are a vendor for insurance companies, they require HIPAA compliance in place. HIPAAONE has given us the solution to be compliant and updated. With the efficiency of security and reliability, we are able to stay focused on our business services.

Extremely easy to use. Forms and documents pre-made.

The details, however, I understand because of the regulations, more details the better.