All iubenda Reviews
1-25 of 184 Reviews
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Ute
E-Learning, 1 employee
Used more than 2 years
OVERALL RATING:
5
Reviewed October 2021
Making the life of single business owners easier!
Carlo
Verified reviewer
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Best Privacy Support
Given the new regulations and the complexity of the laws, thanks to iubenda we have arranged some details that we had not previously considered.
PROSThe best privacy policy generator for your site. In a few minutes you can create a complete and accurate policy.
CONSNo defect at the moment. Valid product and quick support.
Vendor Response
Hello Carlo, thank you for your review, it's very appreciated! We are happy to hear that you fully enjoyed our services. If you need help, our support team is always at your disposal.
Replied December 2018
Michael
Verified reviewer
Utilities, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Excellent Hassle-Free Service
The service is absolutely brilliant, they do not hesitate to offer information and support, and that is what is needed. I'm pleased because the service is affordable for people who do not have stacks of cash available, and it simple, and straight forward to use.
PROSLike many when you're building a mobile and web application development business you need to get things moving quickly and without hassle. Iubenda offers that and simplifies the legal matters. As an end-user to many world-wide applications, my data and how it is stored, and processed matters to me, and I want the same for my end-users. Iubenda is simple to use and integrate into your web and mobile applications and its great if you want to understand data protection law.
CONSThat I license covers an app or website and cannot be easily made to cover an entire organisation for example take a business that might have a mobile app, dashboard, and website. It would be great if Iubenda made it so one license covers the various applications even though yes they may have different data processing matters.
Carmen
Renewables & Environment, 1 employee
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2022
Worst customer service ever
We have been a client for 2 years. We had an issue with the cookie solution in one of our Wordpress sites and the team never responded despite several messages as that was critical for us. We needed to purchase another solution (so we ended up paying for two). As we are not renewing the yearly commitment we have just received a call. So sales department is up and running, not sure yet there is any customer support at all. Very bad experience for us.
PROSIt is fairly easy to use and comprehensive.
CONSWe had a problem with the cookie solution and despite many requests we never received any support.
Vendor Response
We are very sorry to hear about the issue you experienced with our customer support. It's never our intention to leave our clients in need of support, and we deeply apologize for any inconvenience this may have caused you. Please know that we take all feedback seriously and will use your experience to help improve our customer support in the future. We hope that despite this issue, you have had a positive experience with our company overall. If there is anything else we can do to address your concerns, please don't hesitate to reach out to us at info@iubenda.com.
Replied January 2023
Ivan
Verified reviewer
Computer Software, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Dead simple
They solve us the issue of maintaining a comprehensive and legally compliant set of policies for privacy on our website, this simply does the job easily. Well done.
PROSDead simple, one stop shop approach for privacy, cookies etc on a website.
CONSWe all search for lower cost services, maybe they can lower the price point for the simplest policies, but given the amount of effort it saves, in the end the price is OK.
Vendor Response
Hello Ivan, Thank you for your positive review! Yes, we are constantly adding new features to our services in order to make the process of making websites and applications legally compliant even easier in the future.
Replied December 2018
Simone
Verified reviewer
Information Technology and Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
An easy and realiable solution for privacy and GDPR
My experience is very good, the software is very easy to use and complete, and the support is very good, they reply to my mail quickly.
PROSThe product is complete and easy to use and customize, accomplish to privacy and GDPR requirements for my customers was difficult and with Iubenda I can give theme a reliable solution.
CONSThe panel is easy to use, but some features are not so clear, it needs a bit of attention.
Reason for choosing iubenda
Iubenda has more features, it's more complete, and prices are clear.
Adam
Verified reviewer
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2022
Using iubenba will hurt your Google rankings
I cannot recommend iubenda to any company that uses SEO as part of their go to market strategy. Interestingly, fixing their cookie consent file is an opportunity for them to turn a weakness into a strength, but they haven't acted on that. If they do, I'll happily update this review.
PROSI love the idea of iubenda. A great starting place for compliance.
CONSAfter six months of complaining that the "core" file used for cookie consent is causing our site to fall in Google's rankings, the company has still not made any changes. More than 70% of their core file is unused by our settings, and that slows down our page load speed enough for our site to now fail Google's Core Web Vitals. They claim they are looking into this, however, it's been six months so I'm writing this poor review to hopefully help motivate the team to fix this. We rely heavily on SEO and have isolated iubenda as our bottleneck, and the team has shown no actionable response.
Tamara
Verified reviewer
Internet, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
A full-featured pruvacy & cookie policy solution
Iubenda is an unbeatable companion to manage my client's privacy policies: they are small businesses or professionals and they don't have a legal office who writes down their policies. Iubenda offers a valid solution to be compliant with EU, CalOPPA and APP.
PROSFirst of all, I'd like to mention the support: they always answer in a timely manner and their help is always effective. The software is the most complete tool to generate and maintain privacy and cookie policies and to gather cookie consent.
CONSManaging cookie consent is a little more tricky, as you have to set up more features. I guess that the GDPR rules don't help, though...
Vendor Response
Hi Tamara, First of all, thank you for the great review, it's extremely appreciated! Since our aim is to help users in easily comply with the law, we are very happy that you liked our service and had a positive experience with our customer support. If you need help our support team is always at your disposal.
Replied December 2018
Marco
Verified reviewer
Internet, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Essential!
Absolutely essential, I've been a super early adopter and it's the solution to a problem: the legal management of Privacy Policy and Cookie Policy. A must have.
PROSEasy to use, easy to install, also for dummies. Fast and super useful!
CONSJust one thing: the Consent Solution is, currently, hard to manage due to the fact that it requires development knowledge and doesn't have a dashboard to manage the consent certificates generated when users allow to navigate a website.
Vendor Response
Hello Marco, Thank you for taking your time for leaving this review, it is very appreciated. We are constantly working on new features for simplify the integration and the use of our solutions and the Consent Dashboard we launched last month is one example. If you have more questions or need support, please do not hesitate to contact us at info@iubenda.com or using the support chat you can find in every page of our website.
Replied December 2018
Stephen
Verified reviewer
Graphic Design, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
GDPR made easy
GDPR is tedious; I'm a web designer but suddenly I'm supposed to be a lawyer too. Iubenda takes that problem away and gives me peace of mind.
PROSIt's easy to set up and can be implemented on a Wordpress site with a simple plugin.
CONSI prefer to pay per site, and Iubenda is 'one size fits all'. Whether it's a simple one page site or a complex multi page site, the price is the same. More flexible pricing would be good or, better still, more availability of the free version for small projects.
Ludovico
Verified reviewer
Information Technology and Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
A complete solution for Cookie Policy and GDPR
It is an easy to implement/complete solution for the Cookie Law and GDPR, offering a IAB-compliant CMP solution, a need for medium/big editors. It offers several plugins for the most common CMS to automate the integration process. I needed a customized installation, and the support team helped me a lot.
CONSI really wanted a complete reference of the javascript API: I spent some time trying to find all the technical details in the docs, while I usually read just the reference to understand every possibility offered by the software.
Reasons for switching to iubenda
We needed a registered CMP
Mauro
Computer Software, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Essential!
I am very satisfied with the service and automatic checks notify me if I am not compliant with the GDPR, simply by notifying me via email. Very useful and essential
PROSIubenda helps me to be in compliance with the GDPR with minimal effort and investment. It is easy to use and is continuously updated according to the requests of the Privacy Guarantor
CONSsome components are a bit expensive but I have saved a lot of time for the development of the websites I manage
Simone
Computer Software, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
An easy solution for cookies, privacy and GDPR...
A truly excellent experience of use and human relationship. Excellent webinars that Iubenda offers from time to time.
PROSAn easy solution to manage all issues related to compliance with cookies, privacy and GDPR for all my clients. Easy to integrate, efficient and with excellent support.
CONSSome funcionality should be implemented as widget
Michele
Internet, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Great service! Great support! We could hope in more options and layouts!
With Iubenda we make the client safe about privacy and Cookie management and policy
PROSEasy to use and really friendly interface
CONSnot as much options to configure the service for any web project. It look the same on every project
Rosario
Furniture, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
An indispensable service
I like the simplicity of use even for inexperienced people, the ease of implementation on my site and the effectiveness of the service to be in good standing.
CONSthere is not one aspect that I like least
Massimiliano
Marketing and Advertising, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Speed of implementation, ductility and dynamics
I have enough experience on web implementations and I managed quickly and alone to generate all the services necessary to be up to standard and concentrate on my main job.
PROSI purchased it because I had an urgent need to resolve the block that had arisen after the GDPR adjustments and also because nobody knew exactly how to comply with the new regulations and finally for the system that analyzes your site and that warns you if you have forgotten some settings.
CONSI wish there was a system that would automatically and regularly analyze the whole site every month by communicating it to me via email, maybe the service exists and it is I who do not know it, otherwise everything is excellent.
Cristina
E-Learning, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
FANTASTIC!!!
This software has a great usability, a whole team of lawyers and great assistance; it's also always updated and they send fantastic updates on law; they also have a tutorial for all!
CONSNothing, it's perfect, can't find anything I'm not satisfied of
Claudio
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2018
Perfect for what it needs to achieve
I literally entered their website the first time and 5 minutes later i had my first eula with zero efforts. It has become a staple of my work
CONSnothing much, it really is good. maybe there's a bit of a learning curve when you want to access the more advanced functions
Vendor Response
Hello Claudio, Thank you for taking your time in providing this feedback, it is really appreciated.
Replied December 2018
Claudia
Graphic Design, 2-10 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
IUBENDA
Iubenda is really simple to use , the dashboard is intuitive and the support team is always helpful and kind.
CONSI like the simplicity of use and the great utility.
Maria
Internet, 1 employee
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Effective
Banner and information on cookies. Preventive blocking of cookies
PROSI have implemented the banner and find it simple to set up. I downloaded the plugin and I use it to configure the preventive blocking of cookies. Thanks to the Iubenda guides. Useful and simple
CONSsince I am not a developer I would like to have a more detailed guide on manually blocking cookies on the client side
Marco
Verified reviewer
Design, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
The best provider for policy
Iubenda fixed all my issues about cookie and privacy policy. The best solution for my client websites. I absolutely recommend it.
PROSThe quality of service. The perfect integration with WordPress. The price.
CONSCustomer support is not always able to respond soon.
Anonymous
10,000+ employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great service good price
This is my second year white Iubenda.
PROSprivacy policy change everyday. Iubenda, for a little price, simplify your life.
CONSSometimes it's difficult integrated the policy in your website
Davide
Internet, 1 employee
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy to use!
I use Iubanda for my clients websites and since I started using it I'm very satisfied, I've never had a problem.
PROSEase of use, clarity of contents, prices and discounts on multilicence products
CONSNothing, it's all clear. The site is built perfectly and the use is simple.
Reason for choosing iubenda
A colleague advised me.
Paolo
Publishing, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
IUBENDA software
Very detailed product and attentive to the law
CONSLittle flexibility in certain aspects that highlight the profit value of the service
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2020
A life saver
If Iubenda didn't exist we would all have to pay a lawyer!
CONSI think that the only con is that the Consent Solution doesn't match well with Elementor.