About Kount

Kount is a financial fraud detection and DDoS solution that helps businesses reduce chargebacks, prevent account takeovers, detect anomalies and more from within a centralized platform. It allows staff members to identify, segment and prevent tickting, DDoS, brute force, account testing, ad fraud and other questionable and malicious bots.

Kount enables IT teams to approve interactions, configure step-up authentication, manage change requests, adjust risk policies and more. The command center allows staff members to conduct investigations, monitor performance, manage cases and configure risk thresholds. It lets users access customer data, such as locations, billing addresses, payment types and loyalty numbers. Additionally, supervisors can generate custom report...


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67 Reviews of Kount

Average User Ratings

Overall

4.7 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(50)

50

4 stars

(14)

14

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 67 results

December 2018

User Profile Picture

Marimay from StudentUniverse Corrp

Verified Reviewer

Company Size: 51-200 employees

Industry: Outsourcing/Offshoring

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Highly Recommended

A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount

Pros

Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.

Cons

So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

April 2019

Great tool for fraud risk management

Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing transactions

Pros

This tool was presented to us by one of customers as they were using it already for a while and wanted to continue. At the beginning I was a bit skeptical as many fraud management tools are slow, or difficult to read. As soon as we started using the program, it became one of favorites: it was very easy to learn to use it and it showed the right amount of information on the dashboard. Kount not only gives you the usual information (location, attempts, score) but you also see all the linked transactions by different parameters (email, address, ip and device layers) which are great to catch the transactions from the bad guys. Agents can easily blacklist the information regarding suspected transactions without leaving the dashboard. The rule set creations options are very flexible and you can split them according to merchant, markets and they can be modify or deactivated in just a few clicks. Customer services are very helpful and quick to answer the enquirers.

Cons

The only thing I would improve is the reporting part as I find it a it basic, I would like to have more options that will help me to segment the data or get more information about the orders that pass through Kount

December 2018

Robyn from Leisure, Travel & Tourism

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2018

Kount Pros & Cons

We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.

Pros

The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using

Cons

There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.

Response from Kount

Replied December 2018

Hi Robyn, We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!

December 2018

User Profile Picture

Zach from Holt's Cigar Company

Verified Reviewer

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great fraud control software

Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.

Pros

Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.

Cons

I didn't have any problems with the software. So no real cons.

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Easy to Integrate and Maintain!

With KOUNT, we finally have visibility over our approval rate, which nears 80% each month on average, with less than 1% of orders going into auto decline status. KOUNT allows for cross-departmental collaboration and communication in order to prevent fraud. The business rules management feature is critical to our business in order to control what transactions we want to review or approve, and it allows our business to react quickly to changes that are required throughout the process. KOUNT has proven itself to be an invaluable business partner for our organization.

Pros

KOUNT has a rigorous production readiness certification for the initial implementation to ensure that the environment is setup and working as expected. Once the solution is live, it is very easy to configure and maintain. It allows the IT department to focus on technical implementation specifics while the finance department can focus on implementing appropriate business rules for managing transactions. Our support contact seems to always be available, and watches over our account for ways to improve and save costs.

Cons

The khash implementation is a bit complicated, but we managed to figure it out. Creating business rules can be intimidating for someone who is not used to a very detailed interface. Additionally, creating reports takes a bit of practice, but once you get the hang of it, it becomes easier.