Okta

RATING:

4.7

(809)

About Okta

Okta is The World’s Identity Company™. As the leading independent Identity partner, we free everyone to safely use any technology — anywhere, on any device or app. The most trusted brands trust Okta to enable secure access, authentication, and automation. With flexibility and neutrality at the core of our Okta Workforce Identity and Customer Identity Clouds, business leaders and developers can focus on innovation and accelerate digital transformation, thanks to customizable solutions and more than 7,000 pre-built integrations. We’re building a world where Identity belongs to you. Learn more at okta.com.

Okta Pricing

Universal Directory: $1 per user per month. Single Sign-On: $2 per user per month. Lifecycle Management: Starting at $4 per user per month. MFA: Starting at $3 per user per month. Volume discounts are available

Starting price: 

$1.00 per month

Free trial: 

Available

Free version: 

Available

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Okta Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Okta

1 - 5 of 339 Reviews

Greg

Higher Education, 1,001 - 5,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Good 2Factor System

User Profile

Yuriy

Verified reviewer

Financial Services, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Solid SSO package.

Overall, this really does help with consolidating logins, making onboarding and offboarding a very easy process. There are some admin panel quirks, but overall very useful.

PROS

Software is easy to use and implement. The Control panel just makes sense. Every implementation is very well documented and pretty much walks you through every integration possible. MFA is fairly easy. Support is great. Even pre-sale, we were able to get support from sales engineers and it was great. Pricing is nice too if you go through a reseller.

CONS

While the control panel is nice, there are quirks. The bulk delete users process is painful, you almost have to do it one by one. The MFA, while nice, can be quirky. I am getting a bit fed up with the number of authenticator apps on my phone.

Reason for choosing Okta

Integration setup was much easier with Okta making this a no-brainer pick.

Jean Pierre

Computer Games, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Okta, the one provider that delivers

10/10 .I've worked at SMB, Large Enterprise and startups. I ALWAYS get Okta if the org can afford it. There is really no "competition" that comes close to delivering a product as polished and easy to use as Okta.

PROS

Okta does what Okta says it does, and delivers. Okta doesn't try to be like other competitors (if you can call them that in the space) and does IAM, SSO and Security. It doesn't do 15 things poorly, it does what it does better than anyone else on the market. Okta's support is also insanely good. I've had Okta support trouble shoot an application issue and figure it out before the actual application support even scheduled a call with me. If you want fast a great support, then you really need Okta.

CONS

For smaller organizations the price is higher than others that "offer more". I say offer more, because in reality you get subpar products bundled together that all "kind of" work. Really if your org can afford it, you'll have a top notch product with Okta that is bar none.

Reason for choosing Okta

Okta does SSO and IAM way better than Rippling or JumpCloud. Plain and simple its comparing a butter knife to a scalpel. Maybe you can only afford the butter knife, but really you want the scalpel 99% of the time.

Seth

Consumer Goods, 51-200 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2023

They will sell you then drop you and won't get in touch until it's billing time again

We had a terrible experience with Okta. Our sales rep left out very important details that would have dissuaded us signing up. First, the SSO paywall for 3rd parties is so massive and of course they left out that detail. For $12k per year, our costs would exceed $50k in 3rd party charges, just to connect the core apps we use on a daily basis. Second, they said Okta would work seemlessly for our customer service reps, who check in on email accounts and different software services that we use; however, after talking to 3 customer service reps, we found out that we could not achieve this using Okta, making this all-or-nothing deal fall short of our needs. Thirdly, they insisted that we pay them to get support on the product that they sold us on. I would highly recommend first googling "SSO wall of shame" and thinking twice about signing with Okta. They are hounding us to pay for year 2 when we did not even launch it in year 1. Steer clear of these guys, they will bait and switch and they only care about signing new customers.

PROS

Getting the team set up was relatively straightforward.

CONS

Setting up individual apps can be tedious and not straightforward. They offered no support unless we paid them. The paywall for SSO is very steep. Multiple users cannot access single accounts using Okta Verify.

User Profile

Lisa

Verified reviewer

Pharmaceuticals, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

A user friendly way to seamlessly move through work!

PROS

I love having all of my applications saved in one location so I can easily launch my applications without having to re-enter my log in credentials. I love that Okta saves my passwords for me and will update the saved password as needed.

CONS

There are times my Okta saves applications that I don't need or what to be saved. However, they are easily removed.