Onfido
About Onfido
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Most Helpful Reviews for Onfido
1 - 5 of 26 Reviews
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
very helpful and flexible tool to answer our daily bases.
great tool by a great company. very nice and helpful employees that always assist you with a smile great working methodologies to understand user needs
PROSgreat customer support and sales fair negotiations tool function with no downtime
CONSsupport from onfido finance team is slow
Reason for choosing Onfido
negotiations fairness and great approach from the sale person [SENSITIVE CONTENT HIDDEN]
Reasons for switching to Onfido
customer support and pricing +onfido flexibility in comparison of GBG
Martin
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Boosted our customer acceptance rates
We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs.
PROSIt was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.
CONSThe new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.
Reason for choosing Onfido
Price, flexibility, monthly instalments, roadmap.
Reasons for switching to Onfido
Poor acceptance rates, clunky technology, poor customer support, inflexible pricing.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2023
Reviews
ok
PROSThe service from your people is fantastic
CONSSlow processing of id documents resulting in some dropoffs
Francisco
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2022
Onfido is the best option for starter projects
Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation.
PROSI really like the dashboars and the intuitive interface they have for viewing any applicant's information.
CONSIt seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate.
Reason for choosing Onfido
Basically pricing, ease of understanding the api and the good documentation they have on their website.
Derrick
Internet, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed May 2020
Onfido not good for startups needing mobile SDK
Simplicity of the app was amazing and the invitation for users to verify their ID . It was my preferred device until I ask them to allow us to use the mobile SDK .
CONSDon’t ask them about their Mobile SDK if you are building a mobile app . Things get messy in their terms of use . They want you to pay $10,000 and you loose the money if there is very little users and if you go above the $10,000 then they ask for money . Everything is designed to make them rich. It is not good for start ups
Reason for choosing Onfido
Previously they were good because we didn’t use their SDK so it was a pay as you go contract . Last year when I wanted to switch to their mobile SDK they said I need to deposit money and I loose it if I don’t use all my credit
