About SmartSolve

SmartSolve is an enterprise-class quality assurance software for automating quality, supplier, regulatory, and risk management. With SmartSolve, organizations are empowered with best-practice workflows, document and process management, electronic signatures, audit trails, dashboards, and analytics. SmartSolve can be used to manage all aspects of the Quality Management System (QMS) with the ability to automate the most complex processes.


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6 Reviews of SmartSolve

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(2)

2

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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July 2018

Judith from Emory Healthcare

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Documentation and reporting meet regulatory requirements

Pros

Documentation is clear and organized. Exporting to Excel makes data analysis easy.

Cons

Wish I knew more when setting up workflows - could have made them less cumbersome

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

FullTime user, Onsite Admin. Use all functions Smart CAPA , Train, Equipment Change mgt.

Pros

The interface and basics are easy to use. Dashboard management - on stop to see all task that are assigned and due dates.

Cons

Our site does not have a full of the shelf version, which make it hard to use. Sections that are required in a quality system are not available for use. such as due date fields. those have to be managed in admin mode. Reports are cumbersome. No - Automatic I forgot my password reset management, users have to email site admin for help with resetting passwords.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

July 2018

Longer implementation than expected

Enhanced document management and training management capabilities (First two modules that have been implemented)

Pros

The document management approval process has certainly increased productivity in regards to sign-offs of SOPs. It is certainly flexible enough to handle training requirements for a smaller size company where requirements, positions,roles, and employee requirements are quite varied due to the needs when working for a smaller company that an employee may 'wear many hats'. So I would imagine a larger company with greater numbers would have no problem tailoring to fit the training requirements of many employees holding a position and its job roles. I am excited with the prospect of implementing the remaining modules (CAPA/NC/ Audit/Non Conformance....etc.).

Cons

Help application has a few errors/incorrect information in its content. Bugs/Issues languish in the support queue. Also the interface has some inconsistencies as to locations of actions - not major issues but there seems to be a feel with 10.2.Q2 that there is not a consistency to searching and administrator setup types of activities. 'Out of the Box' there is no support for implementation of any legacy data - this definitely lengthens implementation activities. Any software that needs to be validated is a rigorous enough activity but when you then factor in how legacy data is to be handled that does not lead to any rapid implementation (think lots of data entry for every employees most recent requirements and certification information being manually entered - it adds up). Also I would prefer Pilgrim Quality Solutions to offer training classes more frequently. I have attended the Administrator Boot Camp Class and was certainly satisfied with the instructor and the course content but I get a feel that training classes are an afterthought since they are offered infrequently. There is an extreme amount of functionality available to modify forms and reporting capabilities - but classes are not readily available (Yes I know since Fusion is happening in Sept 2018 reporting classes will be available - what about the other times - for 2017 & 2018 most of the time the website had few offerings.

July 2018

Brynne from DiaSorin Molecular, LLC

Company Size: 1,001-5,000 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

I really like the functionality of SmartSolve.

Easy document retrieval. Easy training management. Easy CAPA management. Easy Audit management.

Pros

I like that it is easy to use and administrate. I am also really have with the level of customer support that I receive.

Cons

I don't like how the current version my company uses isn't as streamlined as it could be. I also don't like that the log in isn't linked to our Windows log in. I spend a lot of time resetting passwords.

July 2018

Louise from OneBlood

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

We have a very close working relationship with Pilgrim.

Pros

Industry leader for quality applications. I appreciate the fact that an upgrade plan was created for planning purposes.

Cons

A problem we recently fact is that it is not a completely normalized database making it difficult to write reports and changes needed.

January 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

1.0

Functionality

1.0

January 2021

Many Issues, Low Support

Pros

Compliance Focused Software with Rigidity where needed.

Cons

Poor post purchase support, limited features and bad UI. Restrictions of users limited software for large company.