SAP Customer Data Cloud

RATING:

4.1

(5)
Overview

About SAP Customer Data Cloud

SAP Customer Data Cloud enhances customer experiences across marketing, commerce, sales, and service. Unify all customer data sources, respect data privacy, and activate rich insights in real time to exceed customer expectations across all types of engagements.
Dashboard

SAP Customer Data Cloud Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for SAP Customer Data Cloud

5 Reviews

User Profile

Arvind Kumar

Verified reviewer

Leisure, Travel & Tourism, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

A great platform for customer data!

Overall, we are happy with the security and performance of Gigya's platform. The security of the customer data is our utmost priority and therefore it took us a few weeks longer than expected to take clearance from our security management teams to deploy the solution. We got the required support from Gigya in almost every implementation (except one particular instance which I have already mentioned that we had to pay for one day of their expensive professional services).

PROS

Being the Solutions Architect on the project for integrating our commerce platform, SAP Hybris (now known as SAP Commerce), I had to study every important aspect of the integration. Gigya is an excellent platform for customer data and probably the biggest repository of customer data. The documentation for the integration with Gigya is rich and Gigya's technical support team provided us with the required support. There are multiple options (e.g. ScreenSet, Web SDK, Server Side SDK etc.) for integration and we took a hybrid approach i.e. we used the three of them: ScreenSet, Web SDK, and Server Side SDK.

CONS

The biggest challenge that we faced was migrating the password. One of the promises from Gigya which made us choose Gigya to migrate the customer data to was that the customers would not be forced to change their password once their accounts were migrated to it. However, at the time of migration, it was not easy to do it. The support from the technical support team was not sufficient to resolve the issue. Ultimately, we had to pay for Gigya's expensive professional service for one day and it was resolved. Gigya should make their professional service free-of-cost. Also, the Gigya's professional service team should contribute to answering the questions posted by the developers on various Q/A sites e.g. Stack Overflow.

Siddhant

Financial Services, 10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Great tool to analyze clients related data

SAP Customer Data Cloud permits us to advance client information by gathering client data from online entertainment profiles, web investigation, and that's just the beginning. This also assists us with acquiring a more profound comprehension of our clients. It has progressed examination abilities, including division, and proposal motors which assists us with pursuing more educated choices and make a move likewise.

PROS

Something I enjoy the most about SAP Customer Data Cloud is its natural UI. It is exceptionally simple to explore and have an extraordinary determination of highlights. For instance, the capacity to store and track client information for examination, the adjustable data of interest for division, and the examination dashboard to imagine patterns in client information rapidly. The platform likewise give an extraordinary degree of safety so information would stay protected and safeguarded.

CONS

The UI designer is exceptionally helpful however it very well may be improved with simpler customization prospects. They can also better interface for client support to peruse and fix client information.

Maarten

Media Production

Used less than 12 months

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed August 2016

A shit load of features but communication with support could improve

PROS

Gigya offers their users an enormous amount of features to work with. You can either use their very easy to use screensets or, if you need a bit more of an advanced user-flow, build the screens yourself and user their libraries to easily do the necessary calls. Gigya assigns a team of professionals to help you get started and to resolve any specific needs as you walk passed the requirements of your business teams.

CONS

When you're having a problem, either on Demo or Production it usually takes a lot of effort (emails, support tickets, calls, ...) to get it fixed. After complaining a few times we did get the promise of some improvements recently and so far it seems to get better. Another issue we had to deal with is the fact that their R&D team is NOT available on Friday and Saterday as most of them are located within Israel. If you take into account that for more complex issues, support needs the help of R&D to resolve these, you don't want any production problems on these days! :-S

Anonymous

10,000+ employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Good Product

PROS

1. It is easy to use 2. Provides the required access to the users and the administrators to have the overall view of the accounts associated with the application. 3. Most of the features are found built-it thus reducing customization.

CONS

Reporting and support of the application

Yazir

Retail, 1,001-5,000 employees

Used daily for less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed October 2018

I didn`t know I need it until I started using it

Love it. Love at first sight. Seriously made our life easier.

PROS

Connectors for almost everything make it easy to use As a SAAS, it always updated, powerful, accesible from anywhere

CONS

Good at putting content out but not at taking it in Mail functionality very good but not on par with dedicated software

5 Reviews