

Teramind Software
About Teramind
Teramind Pricing
Subscription based pricing. Starting price is for a single user on Teramind Starter (Cloud). Minimum 5 users. Volume discounting applies.
Starting price:
$10.00 per month
Free trial:
Available
Free version:
Not Available
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Teramind User Reviews
OVERALL RATING
Showing 1 - 5 of 67 reviews

Brandon
Verified reviewer
Time used: Less than 12 months
Review Source: Capterra
January 2018
Perfection for a virtual company
Improved overall company security and employee performance.
Pros
Globonics is a virtual company with employees working from home in many different locations. We needed a way to monitor these employees' performance. With Teramind we are able to: 1. Monitor emails both incoming/outgoing and we are able to search for key words across our entire enterprise's email flow 2. We monitor clock in / out performances. There is a tendency for people to clock in when working from home and simply not work for the first 30 to 60 minutes. 3. When we spot a productivity opportunity we can go back to the exact time and employee and watch their recorded video. We have used these videos during performance reviews. 4. The recorded videos can also be used to provide training on what we call EIO's (efficiency improvement opportunities). For example, a user spends 4 hours working on 100 items. The user was not using a series of hot keys programmed into our software. We took the video and showed a before and after. After user worked 130 items in 4 hours. 5. Teramind has an automated alert system that can be customized for many things but is robust even out of the box. It monitors for key website usage (monster.com/indeed/etc) and will let you know if your personnel are looking for other jobs. It monitors for file uploads, unauthorized printing, and more. 6. We are successfully using Teramind to satisfy SOC2 DLP (data loss prevention) audit requirements. Needless to say we LOVE it!
Cons
When we were using the hosted version: The only suggestion I have is to tweak how your licensing assignment works. When using the hosted version every time a "user" logs onto a computer it creates a new "employee" in Teramind and eats up a license automatically. There are times when our trainers travel to employee homes or when we have an onsite computer at a client that has multiple employees logon to it where we do not want this behavior. Instead, my suggestion is it creates a profile for each employee and track's their usage across ALL devices they log on to. Now that we use our own internal server: Teramind tracks by actual device and not by user so the licensing application issue no longer exists however, we still have many duplicate employees as it still creates a duplicate each time they logon to a different device.

Response from Teramind
Hi Brandon, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. Sorry to hear you had a bit of a hiccup with deployment. You can integrate Active Directory with Teramind for a smooth deployment of agents, which will prevent duplicate employee's from being automatically generated. Please reach out to our support staff if you require assistance with AD integration. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team
Replied February 2018
Iris
Company size: 51-200 employees
Industry: Real Estate
Time used: Less than 6 months
Review Source: Capterra
March 2020
Terrific Time Tracker
Overall, its great and it works for what it was implemented for. It accurately tracks hours and it is both app and web based so you can use it wherever you go.
Pros
This app definitely tracks time as long as you stay active. It works and is especially helpful during the shelter in place order we are all experiencing. Its easy to use and can work for employees and independent contractors alike. A great tool, most ideal for small business owners.
Cons
It will time out and try to reconnect for no apparent reason. It requires you to shut down the program and could require program repair to fully correct. It does not track what programs you are using which would be nice (possibly a upgraded account feature?) This would be helpful to report to the company tracking the hours.
Reasons for switching to Teramind
This was a temporary switch as we are unable to clock in at our usual office locations.

Response from Teramind
Hi Iris, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution. We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with connection issues. Teramind can easily record which applications are being used as well as generate reports based on usage. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest and provide guidance for you in this area. We thank you once again for your review and are working towards providing an even better user experience for our customers. - The Teramind Team
Replied March 2021
William
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 6 months
Review Source: Capterra
October 2020
Inept Support
The customer experience has been poor.
Pros
The platform seems to be the most advanced from what we have seen however we have not been able to use it fully or properly since it has not tracked time or tasks properly since day one.
Cons
Buyer beware. The platform is very advanced from the looks of it but since I have signed up 2 weeks ago, the system hasn't tracked time or tasks properly and after spending hours on remote sessions, chat and email support, the system is still not working and when I request additional support they have nor record of all of the tickets, meetings, etc. As a new customer, this experience has been horrible. Again the platform may be advanced but all that technology doesn't do any good if you can't use it and support can't support you.
Reasons for choosing Teramind
I thought this was a more advanced system however it is missing very basic features like being able to provide your client a simple time report of time worked during a specific period. You can't export or share reports.
Reasons for switching to Teramind
video recording fearure
Milena
Company size: 51-200 employees
Industry: Accounting
Time used: More than 2 years
Review Source: Capterra
May 2021
Teramind review
This software has allowed us to save from a potential data breach and being able to catch people leaving who tried to take our IP. Very good software. A bit on the expensive side but worth every penny.
Pros
Easy to look at a glance at what is being monitored Functionality is easy to get around Has a great GUI.
Cons
It would be good to drill down to a specific time as opposed to date. It can take a few pages to get to a specific time in a day to check on something.
Reasons for choosing Teramind
Functionality in Teramind is much better. Navigation in ActivTrak wasn't as easy.
Muhammad
Company size: 11-50 employees
Industry: Information Technology and Services
Review Source: Capterra
November 2021
very good services
very good services
Pros
screen recording, web n apps monitoring, system logs
Cons
time doctor has not feature of hiding log out access from clients, so clients log out time doctor according to their will which is not good technique for monitoring tool. tera mind is providing these feature in their apps
Reasons for choosing Teramind
time doctor has not feature of hiding log out access from clients, so clients log out time doctor according to their will which is not good technique for monitoring tool. tera mind is providing these feature in their apps
Reasons for switching to Teramind
time doctor has not feature of hiding log out access from clients, so clients log out time doctor according to their will which is not good technique for monitoring tool. tera mind is providing these feature in their apps