Fantastic experience, I don't how we would have achieved ISO 27001 certification without Tugboat Logic. It certainly is making our organisation a lot more secure. If we were to manage ISO 27001 compliance without Tugboat it would cost us many hours and salaries, so it is also a money saver.

The ease of use and how intelligently the system was designed is a huge plus. There are so many integrations available to reduce manual work. User management is great too. Outrageously affordable considering everything you get.

Would be good to have the ability to upload completed excel questionnaires in vendor assessment tool. For global organisations it would be great to have the UI localised in other languages and options to translate policies and procedures.

Certainly allowed us to wrap up our audit in half of the required time.

Most important for us was our ability to house all our Soc2 Type2 required documents into a single platform. Further to the above, Tugboat has many modules to manage the audit process hence saving you time and money to build your own custom processes.

Does not have a process to manage company assets.

good

Policies/Controls/Procedures/Evidence linked together and organized well to navigate.

Unable to upload or Generate PDF from the system. The formatting of the text is not good. Training of documents is not possible for controls/procedures. Only it is available for Policy.

Cloud based progress and automation.

PCI and SOC compliance is key in our industry. Tugboat resources and step by step alerts provided the assurance to our team who was not formerly trained on compliance to achieve the certifications required by our customers.

The compliance certification review team did not have full knowledge or understanding of the Tugboat database and had a difficult time understanding the navigation system upon purchase. We ended up working manually which made the following year alot more difficult to follow.

Great product, great team behind it

Idiot proof setup and operation - exceptional automation and integration capabilities

No real complaints - just want more integrations :)

Most of the core features needed to operate a successful compliance and audit department The customer service from this company is great. If I have a question I get a fast response with an offer to hop on a call for training.

Task management could be a little more user friendly.

positive experience.

Loved easy to use interface and the way everything is organized. Getting compliance documents organized and up to date is a difficult job. Tugboat Logic makes that look easy and my time is spent reviewing the documents not organizing or talking to the lawyers.

You can use the policies to file and weed out RFPs

High number of features that span from a useful evidence collection section to customizable policy templates, audit projects management, vendor management and awareness training.

The software can be a little complicated if you only need to support your customer with maintaining the compliance with a limited set of features (like a workflow or an evidence collection section).