About Blue Prism

Blue Prism’s laser focus on driving innovation in intelligent automation for the enterprise has helped us grow, even during the pandemic of the last year.

Our investment in product development has further proven our growth and below are some highlights of the last six months:

•Blue Prism Decipher IDP •Blue Prism Interact •Blue Prism Service Assist •Blue Prism Accelerators for use with SAP ERP •Blue Prism Automation Lifecycle Suite •Blue Prism on Amazon Web Services Marketplace •Blue Prism on Microsoft’s AppSource and Azure Marketplace

The central defining theme is that the digital worker becomes the focal point around which enterprise intelligent automation takes place. It's the digital worker that is mastering these technologies, applying them in...


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10 Reviews of Blue Prism

Average User Ratings

Overall

4.4 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

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Showing 1 - 10 of 10 results

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May 2020

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Harry from Samsung Engineering

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2020

Automating with bots

Pros

With the help of Blue Prism we were able to deploy bots effortlessly. The bots were highly efficient and helped us in converting our manual repetitive tasks into automated ones scheduled as per our preference thereby helping us cut costs and utilize our workforce elsewhere.

Cons

A few third party tools are not officially supported by Blue Prism and hence the integration of application based on these tools is a bit tricky. The error logs sent to the user when a bot fails or a failure event is detected, is a bit too complex and hard to understand.

Reasons for Switching to Blue Prism

Although UiPath was cost effective and offered us a lot of end user training and at the end reliability and performance was not up to the mark hence we switched to Blue Prism.

May 2021

Abhishek from Worley

Company Size: 10,000+ employees

Industry: Oil & Energy

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2021

Blue Prism should be your choice for Backend Office Automation which needs customised programming

Overall experience was ok - we have used Blue Prism for a specific Use Case within finance domain and worked well for us - may be because processed were quite streamlined and exceptions generated were less, but I will say may not be the case with everyone. So make a choice based on our needs and customization required.

Pros

The Best part is the backend Automation capability, we have used it for Finance Processes, and it worked really well- Scalability is no challenge at all & our process flow needed customization which is readily available in the Interface with .NET integration. Integration with multiple application is also good and overall works well for some legacy applications.

Cons

Well the worst part is the Training + License cost which is a known problem in RPA community- even the resource availability is a challenge if you are looking for Certified resource (high training cost). Secondly - At the programming level exception handling and debugging is a great challenge - complete code needs to be debugged to look out for exact problem area (product architecture is like that)

Reasons for Choosing Blue Prism

Blue Prism was supporting our backend automation needs and also a viable option in our early RPA journey - later on we have started using other RPA tools but Blue Prism bot was not migrated as it was working perfectly fine with higher ROI - compared to migration cost + Dev cost + Other RPA tool cost included.

June 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

The Best Automation Tool for RPA

I am very happy to say that, we have over come sla, errors and headcount of the process by using blue prism tool.

Pros

I like the most is code free. even non technical background also can easily learn the blue prism. by using this tool can reduce the errors and time for daily task. the design of the module is very secure and easily learn. the best architecture blue prism has and very good database modeling.

Cons

I don't see any concern here but we can improve the OCR functionality to automate the pdf and image kind of inputs.

Reasons for Choosing Blue Prism

it is very secure and reusable product.

December 2019

Daniel from Information Technology and Services

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

December 2019

Most adopted RPA software

Pros

A lot of support by forums and community. Good overall view about process and object.

Cons

Not very good application modeller, very difficult to use Surface Automation image recognition.

May 2021

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2021

Most Reliable RPA Tool in Market with a Low-code, no-code approach to Autmation.

I loved Blueprism from the very first day. I liked the concept of Automating redundant and mundane day-to-day tasks. I have now completed around 20+ small and big organisational projects and deployed 50+ bots. This reflects how suitable Blueprism is for very complex and heavy process Automation. It's UI is very rich and user friendly which I like the most, anyone with zero programming experience will face no difficulty in getting to know the knitty gritty of the tool and should be good to go within a month at max! Overall a great tool with high levels of reliablity and trust from Big Organizations across the world.

Pros

Things I liked the most are : - Very reliable and secure. My organisation is satisfied with sharing it's data with Blueprism. - Simple and easy to learn and use. A low-code, no-code approach to Automation is awesome! - Probably the best RPA tool in market for Very Complex Process Automations.

Cons

Things I liked least are : - It is very costly and can only be bought and used by Rich Organisations. - It is not very feature-rich in terms of Intelligent Services. However, other third-party services are there but they are paid which again adds to the overall cost of the tool. - While doing development you can't edit an object while debugging. One of the most demanded feature from developers and they still haven't taken any action.

Reasons for Choosing Blue Prism

Reliable, Suitable for Heavy and Complex Process Automation, Deployment suite.

February 2020

Jacopo from everis Italia S.p.A.

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

February 2020

Powerful yet rigid solution

Pros

The possibility to integrate it with many market solutions and the abundance of elements of interaction already available for the most common target applications

Cons

The very high rigidity of the software, that impose to write commands in speficic sintaxes (global send keys, global send keys event, ...) instead of being able to converti it from plain text. In addition, the process are not quite stable and require continous adjustments in order to mantain developed functionalities.

Reasons for Choosing Blue Prism

The decision has been taken from the client at group level; since we work with local entity, we had to adopt the solution.

February 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

February 2021

Harder than it should be

Pros

Possibility to have just an user with license animating a session with several people

Cons

Differences between desktop and web versions Difficulty to manage external content

November 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

November 2020

One of 3 famous RPA tool - Blue Prism

Pros

1)It is easier to debug the code as we can go step by step in BP 2) It is easier to showcase the code directly has a flowchart view

Cons

1) No search button to search for already built bots in the repository 2) No local machine concept everything is saved in the repository

June 2020

Aravind from Latentview

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Blue Prism - The Future of RPA

I have used this to solve queries from people and automate the expenses process and also some of the processes that needed manual work hours. I have really happy with the outcome of using the product as it has made my work really easy.

Pros

The one thing that I like about this product is the ease of integration with the enterprise. It is also very secure and robust , and its ability of inbuilt analytics are some things I really like about this product. The product also has a great 24*7 customer care support that is very helpful. It is very accurate too.

Cons

The visual designer can be made more user friendly and easier to automate tasks.

April 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

A robust tool for websites

Time management in projects as well as using as a marketing organization tool.

Pros

Blue Prism offers the security of a nice software being user friendly and offering a rich cycle in automation and process-planning. The focus on AI, as well as connection with the cloud and IADA supervision increases productivity and decreases time spent, getting better metrics and being management-wise.

Cons

The aspects of support in other languages apart from English and real time in solving further questions should be improved.