Excellent support from the team in Singapore. Having local support is extremely important.

The software is easy to set up. The user interface once accustomed to, can allow user of little programming knowledge to use it. So far is also on-premise and does not need an internet connection to work.

User interface for low code programming requires some getting used to. But a training course should be sufficient.

Overall Gleematics has help to take over and automated multiple tasks/processes, contributing towards significant improvements in productivity, effectiveness, efficiency. Most importantly, these improvements brought about significant cost savings and better internal and external customer experience and satisfaction.

The AI/ML features is the most impactful. AI/ML enables the product to be intelligence and be able to undertake/perform tasks that requires certain level of decision-making and been able to learn and build up its own capabilities over time. It is easy to use as end users is able to build up and automate tasks using Gleematic RPA without the need to engage professional programmers. Gleematic is able to work seamlessly with various platforms or applications thereby improving the overall intention for Robotic Process Automation.

It would be good if it has the ability to tap on the OCR capabilities of more tha 1 OCR engines rather than just using 1 OCR engines.

Users can use it easily without the need to know coding.

The OCR technology can be further improved for hand written texts.

Overall very positive experience with Gleematic

Ease of use, product features, value for money

Training/further explanation on what functions/features can be used under certain scenarios could be improved

Automated more than 30 tasks to improve operational efficiency and productivity.

Automate data entry tasks and complex report generations. Ability to embed Python script to enhance the capability and performance.

Debug mode can be more friendly and intelligent.

Gleematic provided great support when we have enquiries or issue.

It is easy to use with the friendly user interfaces.

It cannot recognize the image if there is major updates on the system.

Very good, saved 80% of mundane tasks

very easy to learn and easy to build scripts

There are bugs and moving the steps up and down has some issues

Good experience, time saving to generate mundane reports.

The support is very knowledgeable and able to troubleshoot timely and promptly. They are able to anticipate users needs well and response accordingly.

Not easy to amend the script, user should be guided on how to manage such changes

Good.

It fits the local context and value for money.

The machine learning part if can be automated will be best.

Gleematic has helped our clients automate their processes, reduce their cost of operations and free up the time of their staff to perform higher-value work.

The RPA scripting was easy to understand and pick up once user understands the logic. No programming skills are needed.

Some far so far. There isn't any of such part that I have experienced at the moment.

Help to automate all staff routine job and easy installation

For some reason is a little lagging but is acceptable

Easy to use for beginner, can drag or drop

High install requirement specifications, The data extraction feature still needs to be improved, only for one device

It get the job done, easy to set up the automation

Improving the accuracy for the OCR, especially for handwriting will be great

Responsive Customer Service in dealing with problems

The layout is not good, must have high specifications

Easy to use. Convenient. Save time to check manually

Sometimes there's technical errors. images or scripting can be sensitive at times.