Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean. Metrics are also a powerhouse for us, that allow us to track how we are doing

Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders. Meetings and action items are always on point and ready for us

The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform. Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated. Value of the service for the money is much better than similar services.

High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service. Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Decent - still trying to find a home for it

Easy of use to on-board & good support.

Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts

My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

It helped me to make my job much easier and faster.

Ease of integrating it with Slack. Runs super fast on Windows and Mac both

I would love to see it working on mobile phone just how it works on web browser

The massive number and variety of integrations is seriously impressive. It definitely increases the value of the platform and the many use cases it can accomodate. Also the support we receive is timely, and they will often bend over backwards to assist with problems we run into.

Mobile app, lack of view variety, and limited notes ability on items.

Tonkean has greatly simplified the process of managing client caseloads for several of our partners. It provides them with regular updates as to the status of cases, and allows them to ping associates for updates through the app.

As a non-admin user, I have very limited access on what I am able to do with the app, which can be frustrating when I am attempting to perform a simple task, such as assign a case to myself in Tonkean which has been previously assigned to be by a partner.

I had a pleasant experience with using Tonkean. Aside from not having the specific charts/graphs, I loved how easy to use the software was and the daily reminders that I was able to set to help to keep me on track!

Tonkean was great a great and continued to help our company stay orgainized. I loved the Tonkean bot that would sync directly with Slack. I would set up a daily reminder to pust updates into each of my projects and it would help to keep me on track during those days when I felt things were out of control. It was a simple system to learn and very clean. It allowed for transparency of projects and allowed other team members to see updates daily.

When using tonkean, we were looking for a system that would allow us to create charts and graphs to use with our customers to show progress and burndown. With not having the ability to create the specific apps we were looking to have we were unable to use Tonkean as a "one stop shop".

Good. If I had extra budget and time to configure, I probably would have kept on. helpful for people who are absent minded, or for keeping tabs on big teams

So, the way this was configured in our organization, it was built to send the sales team reminders about certain stages of our opportunities and focus on updating them regularly. This helped us keep on track with our sales and made sure everything was up to date.

The notifications became a bit tiresome.

I realized how much time i waste following up on status of tasks when that could be easily more automated.

Ease of use and the UI are great. Mobile app and Slack integration are great. I found this much less software development centric than Jira and less Spread-sheety than Smartsheet.

It could potentially be too simplistic for more complicated and involved projects. It's flexible enough for me that i don't think i would run into that.

It is a decent program but I feel like Microsoft outlook reminders are just as effective some times. Something else needs to be added

It provides healthy reminders, helping track progress with agents which will definitely be important as my career prorgesses

It doesn't adjust when I mark an agent/opportunity as a "dead" lead...it will keep asking about that lead even though it is dead.

Tonkean has provided a remarkable help in getting our staff organized, updated and kept accountable. Pros for this software that contribute to that goal include: - Calendar of events and tasks - Categorization of tasks - Constant reminders for tasks - Custom Updates for owners of tasks

In its overall remarkable utility, what tonkean lacks is the ability to send text reminders other than email. Considering people respond much better to texts, sending reminders and updates via text messaging would bolster this system even more.

The software is nice to look at and its fairly robust.

It can be easier to use. Overall some of the functionality isn't intuitive and ideally most software should be able to be used without having to look at a user guide or manual.

Good value for money, able to set this up in a highly customizable way.

Would be great to have some industry standard reports pre-built so customers can start out quicker. Those reports can then be customized later.

Intuitive and easy to use. Worked extremely well with Slack, which made it easy to have my team use it without logging into yet another site to post updates. Lots of integration capabilities.

The price was too much to justify unfortunately. Ended up using tools we already had and free sites such as Trello.

It's a great solution for quick team updates on project status. Once you have the team trained to use the software and provide status via the tool it makes it easier for managers.

Need more robust project dashboards to see status across multiple projects more easily

I think for the price point it gets the job done, easy to use.

Love that it integrates with slack and I can get notifications/pinged when something needs my attention. Dashboards are helpful too.

Wish it was easier/ more user-friendly to upload documents that support our projects from a marketing perspective.

Ease of use. The software is easy to access and straight forward.

Frequency of updates. Can clutter up my email inbox.