Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

Good documentation - most cases are described, even StoreKit testing. RC is mature comparing to counterparts, hence RC has more features implemented than counterparts.

I love your response from your team when I have a question or problem. I love how you offer a very affordable service and when we want more features you hook us so we have to pay more but we like it.

I can continue to be happy when you keep iterating as we all must in the subscription world.

Very impressed by the dashboards and the SDKs that you can use to implement into your app. I am honestly amazed and would highly recommend them.

Easy setup for a developer - i did it a long time ago and since then it works perfectly.

The SDK and documentations is just awesome with good written articles, examples, tutorials and also great youtube tutorial videos for getting started.

I am currently using it for free, and thats a major plus as my app grow and sales grow I will be joining the paid plan which is very fair considering the benefits and the revenue I will be making.

The documentation is so well written. Moreover the helpful auto emails during the integration process helped me a lot ok every step.

They haven't deployed SSL Pinning to avoid MitM attack, I would suggest doing that as soon as possible.

Super easy integration and saved months of development time for cross platform subscriptions. The SDK also helps out tremendously when doing customer support.

Liked it at first but it is souring on me quickly.

Super easy set up with clear documentation and good SDK, subscription was integrated in a few hours. Makes developing subscription-based apps a breeze.

Absolutely crap reporting functions unless you pay them for the monthly service and no integrations worth anything unless you shell out 500+ a month in fees.

The Charting with Churn Reporting is completly broken. We've been keeping track of every cancellation and failed payment internally and we have drastictly different numbers on the daily numbers.

Easy to use and well documented, great value for money.

An amazing service for facilitating the development of StoreKit-enabled apps.

Very easy to use, did really like how they made a complicated process easy to integrate in apps.

We love the value that RevenueCat has brought us. It's honestly saved us thousands of man hours if we had not used them.

There was no SwiftUI example app at the time I was using the docs.

Thanks for developing such a good experience for us.

MOST IMPORTANT: i can instantly see if the new version converts users to a paid plan better.

Product setup (entitlements, packages etc)  is quite confusing.

Nothing serious that I don't like. But, if I were to nitpick, the charts could use an UI refresh.

We like the fact that it saves us from building out our own subscription management system. It has enabled us to focus a lot more on helping our customers succeed.

It takes a super complicated purchases API of Apple and makes it a breeze to work with.

There are bugs in the iOS iAPs, so it's hard to point where the fault is, but some of our users complain that they can't restore purchases on their second device.

It does have a free trial that is functional and allows us an opportunity to evaluate.

The best thing about using RevenueCat was ease of use.

I somewhat struggle with the thought of paying a small percentage of my revenue rather than paying a flat, monthly rate.

During covid-19 our business has been hit hard and had to get rid of other services but RevenueCat we never one them we thought we could do without.

I love how you built this for hardworking app developers. You saw the unmet need and you filled it with love.

It has great features such as defining offers from the Console and push them to clients with just one click. I really like it, and recommend it.

Good AppStore IAP support (didn't used Android side yet). Quick support team responses (I am very appreciated, guys! Keep it up!).

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

RevenueCat makes it easy to build in-app subscriptions, analyze in-app purchase data, and grow app with data integrations and price experiments.

Multiple Payment Options

Revenue Recognition

Enrollments/Onboarding

Recurring/Subscription Billing

Product Catalog

Cancellation Management

Subscription Plan Management

Multi-Period Recurring Billing

Discount Management

Usage Tracking/Analytics

Customer Profiles

Third-Party Integrations

Recurring Invoicing

Free: Free, up to $10k in monthly tracked revenue
Starter: 0.08% of monthly tracked revenue
Pro: 1.2% of monthly tracked revenue
Enterprise: Contact Us

*MTR = Monthly Tracked Revenue

Freshservice vs RevenueCat

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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