My institution has deployed MIS solution using the software.

My institution deployed a management information system (MIS) to stakeholders in social work. Genuity IT Admin Suite supports the Enterprise application with various tools including ticket management, alerts, dashboard, and license management. Using Ticket Management feature, Genuity IT Admin Suite records all instances in which stakeholders interact with my institution's MIS, making it easier for customer service reps to resolve any issues. The essence of alert feature in Genuity IT Admin Suite is to view notifications about potential issues within our domain and take action. A notable action involves blocking users who swpict compromised credentials. Dashboard feature in Genuity IT Admin Suite has been a key to my institution's MIS to be user friendly. With the help of IT reporting feature, the IT department in my organisation gathers all data in a single point-of-truth where it is efficiently analysed and be able to assess the status of progress in achieving departmental and overall institutional goals. The feature is essentially used by IT department in my organization to know which items are in stock, how much of them there are, and where they are located Being a cloud implementation, Genuity IT Admin Suite makes use of access control or permission feature, such as use of log in credentials, to give access to only authorised users.

I wish the software could support Android and iPhone devices

Very good. They are helpful, and the service was easy to implement. I like that they listen to your suggestions, and if they get enough requests for it, add it in a future update.

Easy to use, excellent customer support, constantly improving by adding new features, COST, ease of implementation.

Poor mobile web support, there is no way to differentiate between staff and students, meaning you cannot create groups to place people in.

This program is amazing and for a great price. It is easy to use and has everything integrated. I don't have to purchase a separate package for Asset Management or Saas options. I'm able to track what contracts are up for renewal. They listen to the user base as well. If you have any idea, you have a way to submit it, and they make their best attempt to implement that idea into the program.

I haven't found anything to dislike about this program.

This is the second company I've set up Genuity at and it's always a great experience. The team is fantastic for support, and any issues that come up they are quick to respond and get back to me with updates before I need to ask them.

How easy it is to use. I'm able to explain to employees who aren't as knowledgeable in using computers/software and it clicks right away. I love that i can have multiple spaces to manage IT & Facilities.

I wish it has more integrations with MDM's and HRS systems.

Easy to use and much easy to understand. Like the administration and setup

Like everything about Genuity. Makes it easy to track down all your inventory devices.