--- title: "Product Fruits Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Product Fruits. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Product Fruits is a good fit for you!" source_url: "https://www.softwareadvice.com/saas-management/product-fruits-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Onboarding Software](https://www.softwareadvice.com/hr/employee-onboarding-comparison/) / [Product Fruits](https://www.softwareadvice.com/saas-management/product-fruits-profile/) / Product Fruits Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/saas-management/product-fruits-profile/) Reviews [Alternatives](https://www.softwareadvice.com/saas-management/product-fruits-profile/alternatives/) # Product Fruits User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 89 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 65 reviews (73%) - 4 stars: 24 reviews (27%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It allows us to provide clear guidance inside the product and ensures that even users with little technical or marketing background are able to get started successfully. - The support is excellent - FAQs are clear and comprehensive, and live chat has been consistently responsive and knowledgeable. Whether you're enhancing user engagement or reducing support queries, Product Fruits delivers a seamless experience. - From a day-to-day standpoint, it’s made it easier to roll out feature tours, in-app announcements, and guided onboarding paths for new users. ### Most mentioned cons - That means we rely on manual uploads or API workarounds to align segments — not ideal when you’re trying to keep messaging dynamic and data-driven - Additionally not being able to link an already existing knowledge base to the account which then requires us to keep duplicate documentation in two places. - My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. ## Product Fruits customer reviews Showing reviews 1-25 of 89 (page 1). ### Cost-effective and wide range of features - Overall rating: 5/5 - Reviewer: Erick C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm quite satisfied with migrating to Product Fruits thanks to its wide range of features, excellent value for money ratio, and overall experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product Fruits is the most cost-effective digital adoption platform in the market. It offers a wide range of features, including powerful tours, surveys, a knowledge base, and more, all seamlessly integrated. #### Cons At times, the product seems a little raw, but it's understandable since it's been on the market for not a long time and seems to be evolving rapidly. Also, the browser extension used for editing the tours has some frequent bugs that fortunately don't prevent the work from being done. #### Reasons for choosing Product Fruits Product Fruits offered more within its price range. #### Reasons for switching to Product Fruits UserGuiding became expensive withouth offering the same as Product Fruits. #### Vendor response Thank you for such a great review, Erick. Replied August 2025 --- ### A user-friendly platform with room to grow - Overall rating: 5/5 - Reviewer: Rachel L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using Product Fruits has been a smooth and intuitive experience. I’ve built product tours, hints, checklists, and pop-ups with ease thanks to its user-friendly interface and flexible setup. The support has been excellent - FAQs are clear, and live chat is responsive and helpful. While the reporting tools could be more comprehensive and cross-environment copying isn’t seamless, these are minor trade-offs for a platform that makes onboarding and in-app guidance simple and effective. Overall, it’s a reliable tool that empowers teams to create engaging user journeys with minimal effort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Product Fruits has been a fantastic tool for building product tours, hints, checklists, and pop-ups. Its intuitive interface makes it easy to design and deploy in-app guidance without technical complexity. I’ve found it especially helpful for onboarding flows and feature adoption prompts. The support is excellent - FAQs are clear and comprehensive, and live chat has been consistently responsive and knowledgeable. Whether you're enhancing user engagement or reducing support queries, Product Fruits delivers a seamless experience. It’s a reliable, user-friendly platform that empowers teams to create impactful, personalised user journeys with minimal effort and maximum flexibility. Highly recommended for SaaS teams. #### Cons While Product Fruits excels in usability and support, there are a couple of limitations worth noting. The reporting and analytics features are relatively basic, which can make it harder to track the performance of onboarding flows or user interactions in depth. Additionally, not all elements - such as checklists - can be seamlessly copied between environments, which adds friction when managing staging and production setups. It means that these elements need to be rebuilt which is a bit time-consuming. These aren’t deal-breakers, but they’re important considerations for teams looking to scale or analyse impact more rigorously. #### Reasons for switching to Product Fruits Company sale meant that the onboarding platform used needed to be switched out. --- ### Product Fruit - Overall rating: 4/5 - Reviewer: Damilola O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for free trial - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like this because it has transcended into the world of technology as it offers a no code onboarding. #### Cons The customer service is not all that strong. #### Vendor response Damilola, I'm sorry to hear you didn't have a good experience with our customer support. Would you mind sharing with me what was lacking? My email is daniel.musialek@productfruits.com. All our reviews have high scores for customer service so I'm curios what happened in your case. Thank you. Dan Replied March 2025 --- ### Great product, great service, best price in the market. - Overall rating: 5/5 - Reviewer: Jen T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The pre and post-sale service has been great. The onboarding process has been smooth, and the engineering team have said it was pretty easy to implement. Overall, it's been great, and I look forward to really looking into some of the more creative features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product Fruits follows the fundamentals of this type of product. Allows user to create unpublished flows and surveys etc. But the nuance of audience selection is really helpful. The kinds of comms we provide to our customers really needs to be select, so this was a key factor in our decision making process. #### Cons There is still a small learning curve, so not knowing this genre of app might create some challenges for a new user. #### Reasons for choosing Product Fruits Didn't need half the things Pendo provided, too expensive #### Reasons for switching to Product Fruits Appcues provided a similar set of features for a higher price, with less nuance and targeability --- ### Extremely happy - Overall rating: 5/5 - Reviewer: Anastasia C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered We've had an excellent experience with Product Fruits. Everyone goes above and beyond to be helpful. Support is extremely responsive. The software itself is extremely easy to use, intuitive and user friendly. It's also endlessly customizable and we have been able to quickly implement things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use and how fast it is to learn. It's also very affordable. We got more features than we wanted and they're all useful to us. They're constantly updating and improving and adding new features. It's fun to use and never frustrating. We're enjoying learning how to use each feature and implementing them for our customers. #### Cons Some advanced features are difficult to figure out but the support is always able to help. We're looking forward to a better integration with our CRM Hubspot. #### Reasons for choosing Product Fruits Other software were much more expensive and included features we didn't want. #### Reasons for switching to Product Fruits Past software was very difficult to use and user segmentation didn't work. Support was not very responsive or helpful. #### Vendor response Thank you for a raving review, Anastasia. We're glad that both product and support are serving you well. Replied March 2025 --- ### We love it! - Overall rating: 4/5 - Reviewer: Nikki C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Product Fruits is a really helpful platform even for us firms that are non-English countries. It's really convenient for PMs or Marketing departments to make real quick changes and announcments as our SaaS updates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Easy to learn 2. Includes most of the functions that can quickly solve customer problems 3. Big time saver for PMs to post notifications or tutorials online without coding #### Cons 1. different pages' tours can't be linked together 2. Sometimes pointers for elements shows up late 3. If my subscribtion is expiring, it'd be better to recieve a notification since functionas like these we usually check in monthly so it's easy to miss the renewal #### Reasons for choosing Product Fruits You share similar features but the Price is more friendly on Product fruits #### Vendor response Nikki, thank you for taking the time to write the review. Replied September 2025 --- ### Excellent Platform for In-App Guidance and User Support - Overall rating: 5/5 - Reviewer: Sven P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using ProductFruits for about two years now and have gradually implemented almost all of its features in our product. Over time, it has become an essential part of how we support and guide our users. Our software is a marketing and lead generation tool for real estate agents. A major challenge in our market is that many of our users have little or no marketing experience. Because of this, they often need additional guidance when getting started with digital tools and campaigns. ProductFruits helps us address exactly this challenge. With ProductFruits, we are able to guide users directly inside our application, provide contextual help, and make onboarding much easier. This significantly improves the first experience with our software and helps new users find their way more quickly. The support is always there and helps quickly and very effectively! Especially [sensitive content hidden] are doing support in a class of its own. Overall, ProductFruits has become a key component of our user onboarding and support strategy. It allows us to provide clear guidance inside the product and ensures that even users with little technical or marketing background are able to get started successfully. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fast and continuous development of the platform. The recently introduced AI features are especially valuable. They make it much easier to create helpful content and support materials, allowing us to assist our users more efficiently. #### Cons The Tours and hints are often hard to postion and to create in a way that they work for desktop AND mobile. That could be improved. --- ### A unique experience with Product fruits. - Overall rating: 5/5 - Reviewer: Adel A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My experience was great. It is easy to use, the service is very good, and it saves time and money. A unique experience with Product fruits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing and very easy to use. I liked it a lot and I use it a lot. Thank you for the great service and support from the team by Product Fruits #### Cons I hope it continues to develop until it reaches every user and increases the products. #### Vendor response Thank you for your heartfelt review, Adel. Replied March 2025 --- ### Pro quality content delivered, once you figure out the nuances. - Overall rating: 4/5 - Reviewer: Steve L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once you get through the trial-and-error and nuances, it does what it's supposed to, and looks good doing it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros End results look great. Lots of flexibility in what content is delivered and to whom. Most of the development is intuitive. #### Cons Took a few tries to get the payload right when adding custom elements. Some features/settings were organized in a way that wasn't as intuitive as it could have been. Took some searching to find out why some accounts were being suppressed. #### Vendor response Thank you for the review, Steve. Replied August 2025 --- ### Product Fruits Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a great experience using this software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I loved the AI and the tours it gives you #### Cons A little bit to much on the price but it is worth it #### Vendor response Thank you for the review. It's great feedback for the AI tour functionality. Replied March 2025 --- ### Excellent tool, and better Customer Service - Overall rating: 5/5 - Reviewer: Ignacio A. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM #### Cons If i have to say something, it would be the reporting options, although I know they are currently working on improving it. #### Reasons for choosing Product Fruits All 3 where way more expensive for the business needs we have. #### Reasons for switching to Product Fruits PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use. #### Vendor response Wow! Thank you for taking the time to write such a great review, Ignacio. Replied January 2023 --- ### Very intuitive, flexible design, excellent customer support - Overall rating: 5/5 - Reviewer: Deborah L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Really happy to have decided for the tool. Would recommend without reservations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful. #### Cons Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF. #### Reasons for choosing Product Fruits PF is the most intuitive software - we faced difficulties with all other solutions. Also the flexibility of the design and the possibility to integrate features into our own software instead of working with mirrored pages was unmet by the other solutions. #### Vendor response Deborah, thank you for such a nice review. Replied June 2024 --- ### A great tool to discover behavior and enhance customer retention - Overall rating: 5/5 - Reviewer: Paul M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Product fruits is a great tool to discover user behavior and enhance customer retention. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We can custom announcements, surveys, articles based on segments. We save a lot of development time. #### Cons Reports are still basic, it needs more analytics. #### Reasons for choosing Product Fruits I could discover easily the platform by my own. Integration was easy. #### Vendor response Thank you for such a great review, Paul. Replied August 2024 --- ### User-Friendly Onboarding Tool, But Limited for Cafés - Overall rating: 4/5 - Reviewer: Basanta T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered my experience with Product Fruits has been positive. The platform is user-friendly, making it easy to create interactive onboarding experiences without any coding #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product Fruits help guide new customers through features like loyalty programs, menu navigation, or special promotions. #### Cons the cost of using Product Fruits may not justify the limited use cases for a food business. --- ### Sharing my opinion - Overall rating: 5/5 - Reviewer: Quocvuong P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Product Fruits really impressed me about customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It the best platform offering extensive customization without overwhelming users #### Cons So far i dont have any complains about Product Fruit --- ### Product Review - Overall rating: 5/5 - Reviewer: RYAN S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used monthly for free trial - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my overall experience was well I would def shop there again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The pricing of items are what's best about the product #### Cons It kind of takes a while to login into the system. #### Vendor response Thank you for your review, Ryan. Replied March 2025 --- ### Productsfruits is a juicy competor if you're looking for a on-brand professional user experience - Overall rating: 4/5 - Reviewer: ⚡ Dri K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered To offer a truly tailored product experience, going above and beyond is essential. It’s about combining ease of use, accessibility, and user comfort. After exploring multiple platforms, I feel that Product Fruits is dedicated to delivering on both features and customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’m very pleased with Product Fruits’ ongoing improvements and the dedication of its customer support team. My experience has been genuinely enjoyable, and I appreciate how their support helps us elevate our product experience. Additionally, I believe Product Fruits offers all the essential features to deliver a truly personalized product experience. #### Cons I feel that Product Fruits could expand its UI and customization options further. However, given the competitive pricing and the offerings of other products on the market, this remains a minor inconvenience. #### Vendor response Thank you for taking the time to write us a review, Dri. Replied November 2024 --- ### Great customer service and great product - Overall rating: 5/5 - Reviewer: Tal S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service , [sensitive content hidden] was amazing, and the product is very easy to use #### Cons Maybe add filter to lists and this it everything is great #### Vendor response Thank you for such a raving review, Tal. Replied August 2023 --- ### This software literally creates money - Overall rating: 5/5 - Reviewer: Jan N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Productfruits creates money. It helps your SaaS to convert easily 10 % more of your trial users to paying customer. And let’s not talk about “%” because it sounds too vague. It means that your SaaS can earn additional tens of thousands of dollars a year without spending anything on ads. You would be stupid not to use this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helps to grow base of paying customers = makes money (and honestly, that is the only thing I care about even though I can write about how awesome the UX and support are – they are. But I use Producfruits and keep paying for it for one simple reason. It can make us 100x the money it costs.) #### Cons Maybe the fact, that it does serve pizza? I donť know about any cons. --- ### Product Fruits - Quick and Easy - Overall rating: 5/5 - Reviewer: Dennis P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered We have been able to seamlessly onboard clients with Product Fruits, the new articles feature is great and provides a clean, branded interface to store all support documentation and release notes. The lifebuoy integrates with our chat interface and is a great 'center' for clients to quickly access support or information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to deploy, use and maintain. We needed a solution that would onboard our new clients effectively, provide notifications and showcase software updates, Product Fruits does all this and more. #### Cons Nothing bad to report at this stage..... #### Vendor response Thank you for a great review, Dennis. We're delighted you like the newly released Knowledge Base feature. Replied March 2022 --- ### Great SaaS - Overall rating: 5/5 - Reviewer: Petr S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros super easy integration and administration, easy-to-use, great tool for onboarding and feedback, frequent improvement #### Cons lot of space to improve UX, possibility to connect feedback to more external tools --- ### Powerful and easy to use tool with the best support in the industry. - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered It seems we finally found a solution to increase our e-shop sales :-) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ease of use incl. the WYSIWYG editor, as well as the videos guiding us where we were not sure. #### Cons Obviously there could be a bit more functionality in the editor, so we would not have to edit any CSS, but this is just a minor thing which we believe will be tacled in the next versions. #### Vendor response Thank you for a nice review, David. We're glad to hear that your eshop sales are growing again. Replied October 2022 --- ### Product Fruits helps us teach our customers - Overall rating: 5/5 - Reviewer: Jan H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Price. Ease to get support. #### Cons We would like it to have more features like helpdesk and knowledge base. --- ### Productfruits best value for price and great support service - Overall rating: 5/5 - Reviewer: Maria Paula S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered At first, Productfruits didn't seem so intuitive, but I got great support from them that helped me get started. The support is really great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall, Productfruits offers very impactful features such as the feedback widget or the possibility to integrate the support centre directly into the application. The variety of functions gives us the possibility to offer our users better experiences. #### Cons The setup for us has taken a while due to the information that needs to be sent to Productfruits via the integration available to make the guided tours work in the way we expected. The integration is available but we have realised during the implementation that there is still information that we have not yet sent. There are some "missing" features that would be nice to have but Productfruits is always collecting feedback and taking into account the opinion of its users. #### Vendor response Maria Paula, thank you for taking the time to write such a nice review. Replied May 2022 --- ### Easy, Fast & Powerful Product with Impeccable Customer Service - Overall rating: 5/5 - Reviewer: Benjamin E. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fantastic software that is easy to set up and use: no code necessary which is vital for us. UX is great and customer service impeccable; shout out to[SENSITIVE CONTENT] for their availability and helpfulness all throughout the onboarding process ! I would 110% recommend product fruits. #### Cons Nothing to say here really, very impressed with the software so far and it does everything that we need it to do. Keep up the good work guys & girls! #### Vendor response Thank you for a fabulous review, Benjamin. Our support folks are very pleased to have received such a positive feedback. Replied November 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/saas-management/product-fruits-profile/reviews/?page=2) --- Product Fruits Reviews, Pros and Cons - 2026 Software Advice