--- title: "pVerify Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of pVerify. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if pVerify is a good fit for you!" source_url: "https://www.softwareadvice.com/saas-management/pverify-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / [pVerify](https://www.softwareadvice.com/saas-management/pverify-profile/) / pVerify Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/saas-management/pverify-profile/) Reviews [Alternatives](https://www.softwareadvice.com/saas-management/pverify-profile/alternatives/) # pVerify User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 41 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.0/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 21 reviews (51%) - 4 stars: 12 reviews (29%) - 3 stars: 7 reviews (17%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - I have all major API that can help accessing required information. - Insurance verification much more streamlined, with good value for cost. - It has given me greater control over our revenue. ### Most mentioned cons - Incomplete coverage for our patient mix made it difficult to trust the platform across our panel - Untimely responses and cost. ## pVerify customer reviews Showing reviews 1-25 of 41 (page 1). ### pVerify API for Dental Office Insurance Verification - Overall rating: 5/5 - Reviewer: Jason D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. pVerify is very responsive and customer focused. If you are looking for APIs for Dental Insurance verification I highly recommend them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their API is easy to work with - and is responsive (low latency). #### Cons I would like to see additional parsing of Dental Insurance. #### Reasons for choosing pVerify pVerify was responsive and easy to work with. I have interacted with their customer service and tech support multiple times and receive quick (less than 1 hr) complete responses to my questions. --- ### Great tool, great support - Overall rating: 4/5 - Reviewer: Jennifer F. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been really good. They have a roadmap that will make them even better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system offers a DME summary to help make configuration easier. Also, the system provides user configurations through the website that are incorporated into the API data. #### Cons I'd like to have to have more configurations and ultimately pricing. They have pricing but it doesn't incorporate renewal dates (for rentals) and secondary insurance. #### Reasons for switching to pVerify We were using the Pokitdok portion of Change Healthcare. Pokitdok is being sunset. --- ### Its the most you can get - Overall rating: 3/5 - Reviewer: Christopher B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. better than everything else, but thats not a high standard, and we arent asking much, but its not their problem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros its the most you can get in a bad industry. #### Cons the limits of its use are the limits of the ability of the industry to provide effective real time data in all scenarios, there needs to be a forced common healthcare insurance verification provided by the government, none of these companies with systems such as pverify work very well. The objective is simple its not space, if it was space the best the entire industry offers is a car ride from city to city. Maybe a flight, definitely not space. I still have employees spending hours and hours on verification, the software is a part of a system where I use 3-5 other systems for verification and still have to use human labor. #### Reasons for choosing pVerify not applicable, I still had to keep the other products I use. --- ### Pverify is the perfect solution for anyone in Healthcare who accepts insurance - Overall rating: 5/5 - Reviewer: Sydney F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup, level of customer support, pricing, all reasons I would recommend #### Cons I don't have anything negative to report. #### Reasons for switching to pVerify 2 platforms in one with Pverify. We didn't get as much data from other platforms. --- ### Eligibility/Discovery partner - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall our partnership with pVerify has allowed our company to grow and be able to find member's benefits. They have been helpful and responsive when we need help. They do periodic updates that assist. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like the ability to get eligibility within a few minutes for hundreds of children. I also like being able to set up my own rules that I can change. Individual discovery is a game changer. This is so helpful when I have a few members I need to find. #### Cons That certain data fields are all over the place. Being a national organization, it can be hard when I know that field I want to pull but API wise, it is in comments or a random stop. --- ### The Best Verification Systems I have encountered - Overall rating: 5/5 - Reviewer: Laura B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Well 1st of all I have the BEST Client Support Representative. She actually listens, provides feedback and understands our needs. We have requested additional products and the pVerify Team has actually built them to help achieve our goals. Now let's talk about the system - We have been on pVerify for almost 2 years and have never had an issue with the system going down, sometimes there are payer websites that go down but that is out of pVerify's control. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros pVerify has options to upload a batch or process individual verifications. They have also added many additional components to their system which are very useful and dependable. #### Cons Honestly, I do not have any Cons because pVerify has been amazing #### Reasons for choosing pVerify The response, customer service that was given since day one. --- ### Ease of Use - Overall rating: 5/5 - Reviewer: Priscilla M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience has been good so far. Not complaints besides the follow-up #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Intergration with our API was great and our agents use pverify for all of our eligibility. Whenever I place a ticket they are quick to respond #### Cons Whenever I put a ticket in and ask for a callback to let me know the issues has been resolved. I have not gotten phone callback nor an email update with my ticket. If I do get an email its well after the issue has been resolved.. I'm director of billing but also assist with operations so I'm constantly running around. A phonecall would be nice --- ### Pverify is a life saver - Overall rating: 5/5 - Reviewer: Brittainy W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love the batch eligibility feature it has saved us so much time. I also like that you can pull benefits multiple ways at once. e.g., general coverage, vs telehealth, vs mental health outpatient vs mental health as each of those coverage types can sometimes display a different return for what the patient owes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros During the change healthcare outage we relied heavily on pverify to obtain eligibility. #### Cons Pverify caters to imaging and other healthcare providers more readily and doesn't have all of the nuances set up for behavioral health providers. It would be nice if we could search by individual CPT code to see if it was covered under the policy. --- ### Makes insurance verification so much easier - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. From onboarding to ongoing insurance verifying and support, everything has run smoothly. The company is proactive with communication as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Insurance verification much more streamlined, with good value for cost. #### Cons It doesn't verify vision plans, but this is not a major issue. #### Reasons for choosing pVerify Customer service, value, and ability to meet all of our needs. --- ### pVerify Use in Daily Work - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros pVerify is very user friendly. It provides concise, detailed information within a few keystrokes. #### Cons Functionality can be impacted by insurance files and updates by carriers. --- ### Pverify Review - Overall rating: 4/5 - Reviewer: Syed S. - Verified reviewer: Yes - Industry: Executive Office - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Im happy but would like more features in pverify. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Simplicity of pverify is what keeps us from using it. #### Cons no secondary insurance verification has affected our company. --- ### pVerify saves us time - Overall rating: 5/5 - Reviewer: Rachel Z. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we love pVerify and the time it saves. It is pretty accurate and helps to streamline our verification process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Verification process is easy and efficient. #### Cons If our calendar has the vision insurance selected, we may not get medical insurance verification. --- ### Client eligibility verification - Overall rating: 3/5 - Reviewer: Judi S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros You can verify a batch of clients at one time. #### Cons It does not provide enough information on client deductibles applying to mental health coverage. --- ### pVerify has potential but isn't living up to it yet. - Overall rating: 3/5 - Reviewer: Mike E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There have been several glitches getting started. The customer support has been great and quickly and efficiently resolving these. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Batch processing of eligibility checks. Being able to verify all insurances in one place. #### Cons It isn't set up properly for mental health. In particular, it tells us there is a deductible even if it doesn't apply to mental health. And there are similar issues around copays. It is far from robust and we are still often falling back to other sources for eligibility checks. #### Reasons for choosing pVerify It was recommended by some others whose opinions I respected. --- ### Makes my job easier - Overall rating: 5/5 - Reviewer: megan s. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love that I have access to hundreds of insurance plans at the tips of my fingers. I work in a patient facing office position and I love that I can quickly access their insurance benefits to help them with their needs in an efficient manor on one site. #### Cons Nothing really. It was a little bit of a learning curve at first to decipher the daily reports for upcoming appointments, but once we figured it out it has been smooth sailing. --- ### Time Saving Verifications - Overall rating: 5/5 - Reviewer: Jackie G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is such a powerful timesaving tool. It takes only a few seconds to pull selected information needed in order to perform benefit verifications specific to the industry I am in. #### Cons There are still a few insurance providers that are not accessible on pVerify and we still have to use other methods to verify those plans. --- ### Good and Bad - Overall rating: 3/5 - Reviewer: Megan L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PVerify does help in some areas and makes tracking productivity easy. But in a lot of cases I am finding we have to follow up with separate insurance portals to confirm benefits. It is a 50/50 for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that Medicare benefits can be pulled through PVerify. Also that it will give the correct plan name if the card is not available to us. In some cases, it will also list the main subscriber if it is not the member being searched. #### Cons I do not like that the copay/coinsurance is not always accurate. You also can not pull government benefits. Insurance Discovery will also not pull all active coverage and will show the member does not have any coverage about 50% of the time for us. --- ### Insurance Eligibility - Overall rating: 4/5 - Reviewer: Pamela B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Product is great. It would be great for the explanation of deductible applies when patient has deductible and copay. We use the urgent care setting, but it does not always give that the deductible applies to this service. It will have doesn't or does apply to OOP, but not patients' percentage, copay and if individual deductible applies to this facility. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very few technical issues, easy to use. Technical support. Has other features that we are looking into suck as cost estimator. #### Cons Can not check eligibility of BCBS on Sundays and some Saturdays. #### Reasons for choosing pVerify NA. I was not here during implementation --- ### need better pricing options - Overall rating: 5/5 - Reviewer: pat h. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros User management is easy. Setting up bulk users is easy to accomplish. You can also set up individual users right from the interface. The web site is uncomplicated but a white label option would be nice. Too many of our customers are confused by who pverify is. #### Cons Forced to purchase more eligibility checks than needed. You need to be able to customize for smaller businesses --- ### pVerify Helps Your Company Grow - Overall rating: 5/5 - Reviewer: Moody B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, very little downtime, great response time on support issues, great API functions, user interface is easy and fast! #### Cons Honestly, I do not have a "con". This is a great product and company. #### Reasons for choosing pVerify Price Response time from sales team Interface --- ### Pverify office review - Overall rating: 5/5 - Reviewer: Cassandra L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The company uses Pverify daily and the verification system has been seamless. The system is user friendly. If there is ever an issue, the customer service is fast and friendly. #### Cons Sometimes the specialist copays are not listed in the information provided. --- ### From an insurance verification perspective - Overall rating: 3/5 - Reviewer: Donna B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's okay. I typically use other websites first, and go to Pverify if I need to clarify information or get additional information. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Multiple insurance companies in one place #### Cons Too many pages to scroll through to get the necessary information, would like to be able to enter a specific service and get just that information. It times out too quickly. --- ### pVerify Review - Overall rating: 5/5 - Reviewer: Donna G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience overall has been smooth and no major hiccups have occurred. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Consent connectivity, API has been very stable. #### Cons Untimely responses and cost. Cost is much higher than other vendor we have or do utilize. Also, had to follow up several times for a response when we did have to reach out for an issue or updates. --- ### Only reviewed pVerify briefly for electronic eligibility - Overall rating: 4/5 - Reviewer: Lakshmana N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good and I do not have any complaints. It just did not work for me since I do not have proper support from NextGen support team back then. We stopped using NextGen as well since the contractor gave several problems and NextGen directly does not want to provide any help to get rid of the contractor as well. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This was reviewed long back. Before 2014, I believe. Wanted to integration with then practice management system Raintree and then NextGen instead of file based transfer between the practice management system(s) to and back from pVerify for eligibility. Back then pVerify does not have billing features which I notice your questions talk about. #### Cons Did not have access to the the api of nextgen at the time I reviewed pVerify for integration and so the whole idea of using pVerify was dropped. #### Reasons for choosing pVerify Fixed cost per month than per patient eligibility req is what made us go with Trizetto. Used Emdeon for a while and the costs were different every month. --- ### great service - Overall rating: 5/5 - Reviewer: cynthia g. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros user friendly easy to use no issues login in. #### Cons no problems at all i like everything about it ## More reviews [Next reviews](https://www.softwareadvice.com/saas-management/pverify-profile/reviews/?page=2) --- pVerify Reviews, Pros and Cons - 2026 Software Advice